ISYS CH1

__________ actually produce the product and deliver the service in an organization.

Production workers

Which of the following best describes business processes?

Set of logically related tasks and behaviors that organizations develop over time to produce specific business results and the unique manner in which these activities are organized and coordinated

In which of the approaches to information systems is the performance of a system optimized when both the technology and the organization mutually adjust to one another until a satisfactory fit is obtained?

Sociotechnical

From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of management, organization, and technology elements. The management dimension of information systems involves which set of components?

Leadership, strategy, and management behavior

__________ is a field that deals with the behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in a firm.

Management information systems (MIS)

In 2012, Walmart achieved $460 billion in sales in large part because of its Retail Link system, which digitally links its suppliers to every one of Walmart's stores. As soon as a customer purchases an item, the supplier monitoring the item knows to ship a replacement to the shelf. Business firms invest heavily in information systems to achieve six strategic business objectives: operational excellence; new products, services, and business models; customer and supplier intimacy; improved decision making; competitive advantage; and survival. This scenario is a good example of a business using information systems to achieve which of the following strategic business objectives?

Operational Excellence

From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of management, organization, and technology elements. The organization's hierarchy, functional specialties, business processes, culture, and political interest groups are components of which element of information systems?

Organization

The study of information deals with issues and insights contributed from technical and behavioral disciplines. The disciplines that contribute to the technical approach (focusing on formal models and capabilities of systems) are:

Computer science, management science, and operations research

Which of the following statements about information systems and globalization is false?

Communication between businesses in different parts of the world is now instant, but expensive. (b/c it is virtually free)

Research indicates that firms that support their technology investments with investments in key organizational, managerial, and social complementary assets receive superior returns. Which of the following is an example of a key organizational complementary asset?

A supportive business culture that values efficiency and effectiveness, an appropriate business model, efficient business processes, decentralization of authority, highly distributed decision rights, and a strong information system (IS) development team

Which of the following best defines complementary assets?

Complementary assets are those assets required to derive value from a primary investment

What is an information system?

An information system can be defined technically as a set of interrelated components that collect, process, store, and distribute information to support decision making and control in an organization

Research indicates that firms that support their technology investments with investments in key organizational, managerial, and social complementary assets receive superior returns. A supportive business culture that values efficiency and effectiveness, an appropriate business model, efficient business processes, decentralization of authority, highly distributed decision rights, and a strong information system (IS) development team is an example of which type of key complementary asset?

Organizational complementary assets

Computer hardware

Physical equipment used for input, processing and output activities

_________ are those assets required to derive value from a primary investment.

complementary assets

The study of information deals with issues and insights contributed from technical and behavioral disciplines. The disciplines that contribute to the behavioral approach (focusing on the design, implementation, management, and business impact of systems) are:

psychology, sociology, and economics.

Which of the following information technologies consists of detailed, preprogrammed instructions that control and coordinate the computer in an information system?

Computer software

The technology dimension of information systems involves which set of components?

Consists of computer hardware, software, data management technology, and networking/communications technology (including the Internet).

There are three activities in an information system that produce the information that organizations need to make decisions, control operations, analyze problems, and create new products or services. What are these three activities?

Input, processing, output

The management dimension of information systems involves which set of components?

Involves issues such as leadership, strategy, and management behavior.

Which of the following best describes a digital firm?

It is one in which nearly all of the organization's significant business relationships with customers, suppliers, and employees are digitally enabled and mediated.

Which of the following statements about the behavioral approach to understanding information systems is false?

The behavioral approach ignores technology

With what does the field of management information systems deal?

The behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in a firm

Strong senior management support for change, incentive systems that monitor and reward individual innovation, an emphasis on teamwork and collaboration, training programs, and a management culture that values flexibility and knowledge are examples of __________.

Managerial complementary assets

A(n) __________ links two or more computers to share data or resources

Network

_________ consists of both physical devices and software, links the various pieces of hardware, and transfers data from one physical location to another.

Networking and telecommunications technology

Research indicates that firms that support their technology investments with investments in key organizational, managerial, and social complementary assets receive superior returns. Which of the following are examples of key managerial complementary assets?

Strong senior management support for change, incentive systems that monitor and reward individual innovation, an emphasis on teamwork and collaboration, training programs, and a management culture that values flexibility and knowledge

A flexible collection of computers on the Internet begins to perform tasks traditionally performed on corporate computers. Major business applications are delivered online as an Internet service. Which technology changes affecting information systems are described in this scenario?

The growth in cloud computing

From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of management, organization, and technology elements. The organizational dimension of information systems involves which set of components?

The organization's hierarchy, functional specialties, business processes, culture, and political interest groups

The Mandarin Oriental hotel in Manhattan keeps track of guest's preferences, such as their preferred room temperature and television programs, in a large data repository. Individual rooms are networked to a central network server computer, so that when a customer arrives, the system automatically changes the room conditions to meet each customer's specifications. This scenario is a good example of a business using information systems to achieve which of the following strategic business objectives?

Customer and supplier intimacy

Which of the following statements about information systems and globalization is false? a. Customers can now shop in a worldwide marketplace, reliably obtaining price and quality information 24 hours a day. b. Communication between businesses in different parts of the world is now instant and virtually free. c. Internet service firms, such as Google and eBay, are able to replicate their business models and services in multiple countries with only a redesign of their information systems infrastructure. d. Firms producing goods and services on a global scale achieve extraordinary cost reductions by finding low-cost suppliers and managing production facilities in other countries.

c