IT Fundamentals
A user learns of an operating system vulnerability that would allow a hacker to access the computer. The user would like to keep the operating system up to date to prevent such vulnerabilities from occurring. Which of the following should the user configure? A. Additional OS features B. Automatic updates C. Software firewall D. Anti-malware software
Automatic updates
An attacker cracks a user's password for all social media, email, and bank accounts. The user needs to change the passwords for all these accounts. Which of the following should the user do in the future to prevent this from happening? A. Disable unused browser toolbars. B. Clear the browser cache. C. Avoid credential reuse. D. Delete tracking cookies.
Avoid credential reuse.
When considering backup media, which of the following holds the MOST data? A. BD-R B. DVD-R C. DVD-DL D. CD-ROM
BD-R
Which of the following is considered an optical storage medium? A. SSD B. Blu-Ray C. Flash drive D. Memory card
Blu-Ray
Which of the following will allow the easiest and fastest way to share a single file between two modern smartphones without joining the same WiFi network? A. Micro SD card B. Bluetooth C. USB connection D. Infrared
Bluetooth
A user will be traveling with a smartphone that contains confidential information. Which of the following should be disabled? (Select TWO). A. Keyboard B. Speakers C. Mouse D. Bluetooth E. NFC
Bluetooth, NFC
Which of the following extensions identifies a video file? A. .msi B. .tar C. .img D. .mp4
.mp4
A user wants to purchase a CAD application that requires 8GB of RAM to operate. Which of the following operating system types is required? A. 8-bit B. 16-bit C. 32-bit D. 64-bit
64-bit
Which of the following is an example of ransomware? A. A user is asked to pay a fee for a password to unlock access to their files. B. A user receives an email demanding payment for a trial application that has stopped working. C. A user has opened an Internet browser and is taken to a site that is not the normal home page. D. A user is asked to open an attachment that verifies the price of an item that was not ordered.
A user is asked to pay a fee for a password to unlock access to their files.
A user has a username and password to log onto a banking website. The user would like to keep access to the account as secure as possible. Which of the following security best practices should the user follow? (Select TWO). A. Use only public computers to access the website B. Create a complex password C. Change the default password D. Write the password down E. Use the original password
Create a complex password, Change the default password
Which of the following will allow a user to move a file from one folder to another using the LEAST number of steps, while ensuring that the file is removed from its original location? A. Open the file from its original location, save it to the new location, and delete it from the original location. B. Cut the file from its original location and paste it to the new location. C. Rename the file in its original location to a name that is not already taken in the new location. D. Copy the file from its original location and paste it to the new location.
Cut the file from its original location and paste it to the new location.
When setting up a new workstation, which of the following should be configured during the initial OS setup wizard? A. Additional software B. Date and time settings C. Peripheral devices D. Security software
Date and time settings
A user is setting up an older wireless access point that has only WEP for encryption. Which of the following additional steps will help to secure the network? (Select TWO). A. Disable SSID broadcast. B. Refresh the MAC address. C. Filter the MAC address. D. Refresh the IP address. E. Use CAT6 cables.
Disable SSID broadcast., Filter the MAC address.
A user, Ann, is concerned about theft of her laptop and does not want a thief to have easy access to all of her banking and email. Which of the following precautions could be taken to mitigate this issue? A. Only browse the Internet on WiFi connections that use WPA2 B. Turn off the guest account in the operating system C. Disable autofill functionality within the web browser D. Remove any legacy browsers from the computer
Disable autofill functionality within the web browser
A user's laptop hard drive contains sensitive information. The user often plugs the laptop into the corporate network. A sensitive file from the laptop has been found on another user's laptop. How could the user have prevented this breach? A. Disable file and print sharing on the laptop. B. Delete unused drives from network. C. Remove shared keys from the key ring. D. Set the read-only attribute on the files.
Disable file and print sharing on the laptop.
Which of the following are best practices when it comes to using a computer in a public location? (Select TWO). A. Notify the administrator when finished. B. Use strong passwords. C. Turn off the computer when finished. D. Disable the save password function on web pages. E. Make sure to clean the keyboard when finished. F. Make sure to log out of websites when done.
Disable the save password function on web pages. Make sure to log out of websites when done.
A user had to replace the hard drive in a computer. The user would like to install the games that came with the computer but were not installed as part of the initial OS setup wizard. The user can install the games by performing which of the following? A. Schedule automatic updates. B. Enable installed OS features. C. Update hardware drivers. D. Reinstall productivity applications.
Enable installed OS features.
Multiple laptops that contain confidential data are stolen from a company. Which of the following is a likely policy change resulting from this incident? A. Enabling full disk encryption B. Requiring screensaver password C. Disabling Bluetooth adapters D. Adding multifactor authentication
Enabling full disk encryption
A technician is setting up a computer that was shipped. After everything is plugged in, the computer will not turn on. Which of the following should the technician do FIRST to identify the issue? A. Check for physical damage on the computer. B. Search for a solution on the Internet. C. Reference the manufacturer's documentation. D. Ensure the power supply is set at the correct voltage.
Ensure the power supply is set at the correct voltage.
Which of the following permissions is required to run a .bat file? A. Delete B. Execute C. Write D. Modify
Execute
Which of the following is an advantage of using cloud-based collaborative applications and storage, rather than local applications and storage? A. Decreased software licensing costs B. Higher security encryption C. Limited storage space for files D. Increased accessibility to files
Increased accessibility to files
While browsing the Internet, a user receives a warning regarding the display of mixed content. The address bar includes https, and the lock symbol is showing. Which of the following does this warning indicate about the website? A. It stores data in cache or cookies, but not both. B. It requires login credentials for some sections. C. It contains both secure and non-secure parts. D. It is best viewed with a different browser.
It contains both secure and non-secure parts.
Which of the following printer types uses a powder based consumable with a lower cost per page compared to other printers? A. Thermal B. Laser C. Dot matrix D. Inkjet
Laser
When trying to activate the operating system, a user receives a notice that the software is not genuine. Which of the following security threats has occurred? A. Social engineering B. Phishing C. Virus attack D. License theft
License Theft
Which of the following is MOST likely required during installation in order to legally install software? A. Automatic updates B. Service level agreement C. License key D. Antivirus software
License key
Which of the following operating systems is available for free and can be modified by anyone? A. Windows B. Linux C. Mac OS D. Chrome OS
Linux
A user has downloaded an application file with the .dmg file extension. Which of the following operating systems can be used with this file by default? A. iOS B. Windows C. Mac OS D. Chrome OS
Mac OS
Which of the following operating systems is MOST likely to be found on a desktop where its primary functions include professional video and audio editing? A. Chrome OS B. Windows 7 Home C. Mac OS X D. iOS
Mac OS X
A user's operating system is set to automatically update as updates are released. However, last week's updates failed to download. Which of the following should the user do FIRST to install the updates? A. Reference the OS manufacturer's website. B. Run a virus scan to remove viruses. C. Reinstall the operating system. D. Change the automatic update schedule. E. Manually download the updates.
Manually download the updates.
Which of the following could be described as both an input and output device? A. Flat-screen monitor B. Multi-function printer C. Microphone D. Scanner
Microphone
By default, which of the following types of operating systems can automatically detect a user's location while the user is traveling in a bus? A. Server B. Desktop workstation C. Virtual server D. Mobile
Mobile
Which of the following components is required to send faxes via POTS? A. NIC B. Power supply C. Modem D. Wireless adapter
Modem
Which of the following is the MOST sensitive Personally Identifiable Information (PII) and should be shared cautiously and only with trusted resources? A. Email address B. Phone number C. Mother's maiden name D. Last name
Mother's maiden name
Which of the following are considered input devices for a computer? (Select TWO). A. Mouse B. Printer C. Speakers D. Microphone E. Monitor
Mouse, Microphone
Several users want to share a common folder with high availability. Which of the following devices is BEST to use for this requirement? A. Large USB flash drive connected to a PC B. Medium capacity SATA hard drive C. Network attached storage appliance D. Firewall with security management
Network attached storage appliance
Joe, a user, needs to store a large amount of data, but does not have enough space on his local computer. Which of the following are the BEST options for him to use? (Select TWO). A. Network attached storage B. External hard drive C. Optical drive D. USB thumb drive E. Another computer
Network attached storage, External hard drive
Which of the following is required to have a multimedia conversation with someone across the Internet? (Select THREE). A. Network connection B. Microphone C. Modem D. Firewall E. Webcam F. Cable connection G. Wired NIC
Network connection, Microphone, Webcam
Where can a user find the latest updates, upgrades, or firmware for an electronic device that the vendor supports? A. Internet search engine B. Internet forum C. Technical community groups D. OEM website
OEM website
Which of the following is a safety feature of cloud-based backups? A. Incremental copy of data B. Local copy of data C. Offsite storage of data D. Full backup of PC data
Offsite storage of data
Before purchasing a new video card for a PC, which of the following should be checked to ensure there will be enough electricity for the video card to function properly? A. GPU B. CPU C. GUI D. PSU
PSU
Which of the following is the function of a CPU? A. Encrypts data for remote transmission B. Performs data computation C. Supplies electricity to components D. Provides storage location for files
Performs data computation
Which of the following security threats occurs when a user receives an email from an illegitimate source asking for login information? A. Hacking B. Phishing C. Spam D. Cracking
Phishing
A user is at the office and has a cellular phone that previously functioned properly. The phone is powered on with a fully charged battery. However, the phone does not have connectivity. Which of the following describes the problem? A. Phone is disconnected from WiFi B. Provider is conducting system testing C. MAC address is bad D. Phone is in airplane mode
Phone is in airplane mode
When applying ergonomics to a workstation area, which of the following are the MOST important to consider? (Select TWO). A. Proper sitting position B. Amount of time computer will be used C. Clarity of the display D. Proper keyboard and mouse height E. Number of speakers in sound system F. Brightness and contrast of the display
Proper sitting position, Proper keyboard and mouse height
A user has purchased some new software from a vendor and wants to install it on all of the Windows computers in the house. Which of the following will help the user accomplish the task and ensure compliance with the software vendor? A. Copy and paste the program between computers. B. Purchase a multi-user license. C. Purchase a single-user license. D. Use remote desktop to share the program between computers
Purchase a multi-user license.
Which of the following components are used to store data? (Select TWO). A. Motherboard B. RAM C. CPU D. GPU E. SSD
RAM, SSD
A user is browsing the Internet when suddenly a threatening message appears on screen demanding a payment in order to avoid the system being disabled. Which of the following BEST describes this type of malware infection? A. Ransomware B. Adware C. Spyware D. Virus
Ransomware
A technician wants to minimize the risk of having third parties track previously visited web pages. Which of the following should be performed in the Internet browser's settings? (Select TWO). A. Select form data B. Disable location services C. Remove cookies D. Clear history E. Change passwords
Remove cookies, Clear history
When setting up a new device, there are multiple features available that will never be used. Which of the following should the user do to make the new device more secure? A. Make all users administrators. B. Remove or disable the unnecessary features. C. Install a password manager on the device. D. Make all users guests.
Remove or disable the unnecessary features.
Which of the following components provides the FASTEST medium for hosting and storing an operating system? A. Blu-Ray disc B. 7200RPM HDD C. SSD D. DVD-RW
SSD
Which of the following has the lowest latency? A. SSD B. NAS C. Blu-Ray D. DVD
SSD
Which of the following is a requirement to connect a smartphone to a wireless network? A. SSID B. SATA C. SMTP D. gzip
SSID
Which of the following protocols is used to secure communications between sender and receiver? A. SIP B. SNMP C. SSL D. SMTP
SSL
An RoHS label on hardware indicates which of the following? A. The hardware produces EMI when used. B. The hardware is certified to be energy efficient. C. The hardware provides battery backup for power outages. D. The hardware needs to be properly disposed.
The hardware needs to be properly disposed.
Joe, a user, saves a document to a flash drive on his computer in order to print the document from a public computer kiosk. After returning home and reinserting the flash drive in his computer, the security software identifies an infected file on the flash drive. Which of the following is the MOST likely cause of the infection? A. The flash drive was infected by a war driving hacker on the way to the public kiosk. B. The public workstation was infected by Joe's flash drive. C. The public workstation was infected and passed the virus to the flash drive. D. The flash drive was already infected by the user's computer.
The public workstation was infected and passed the virus to the flash drive.
Ann, a user, reports that her computer was working this morning, but now the screen is blank. The power indicator for the monitor is on. Pressing the space bar or mouse does not fix the problem. Which of the following is the cause? A. The monitor power cable is unplugged. B. The video cable has become disconnected. C. The video driver is not installed. D. The operating system has encountered a stop error. E. The screen saver has activated.
The video cable has become disconnected.
A user, Ann, is experiencing slow browsing on a website she frequently visits that displays constant pop-up ads. Which of the following is the MOST likely cause? A. The browser is incompatible with the website B. The workstation has been infected with malware C. The website is not secured by SSL D. The certificate of the website has expired
The workstation has been infected with malware
Which of the following printers requires a special type of paper in order to print? A. Impact B. Thermal C. Inkjet D. Laser
Thermal
Which of the following is the BEST reason to backup data? A. To ensure data encryption B. To ensure data stability C. To ensure data security D. To ensure data availability
To ensure data availability
Which of the following is a reason that a user might upgrade a video card driver? (Select TWO). A. To decrease the screen resolution B. To access monitor standby mode C. To fix an error message D. To use additional features E. To adjust the brightness/contrast
To fix an error message, To use additional features
A user is configuring a SOHO wireless router. The user should change the router's default administrator password for which of the following reasons? A. To prevent improper data transmission encryption B. To prevent unauthorized configuration changes C. To prevent social engineering attacks D. To increase wireless signal strength
To prevent unauthorized configuration changes
Malware that has an embedded keylogger to capture all of the keystrokes and steal logins is considered: A. adware B. spyware C. ransomware D. phishing
spyware
Which of the following is a 15-pin video connection? A. DVI B. S-video C. Component D. HDMI E. VGA
VGA
Which of the following alternative technologies allows a computer to run multiple operating systems without partitioning the hard drive? A. Web applications B. Dual boot C. Telepresence D. Virtualization
Virtualization
Which of the following technologies allows people to communicate all over the world inexpensively? A. Virtualization B. SSID C. Kinetics D. VoIP
VoIP
A technician is configuring a wireless router for a small office and the business owner would like the wireless network to be secured using the strongest encryption possible. Which of the following should the technician choose? A. WPA2 B. WAP C. WPA D. WEP
WPA2
When operating under optimal network conditions, which of the following has the HIGHEST reliability? A. Bluetooth B. Wired C. Cellular D. WiFi
Wired
Which of the following connections provide data with the MOST secure protection from interception? A. Wired B. WiFi C. IR D. Cellular
Wired
Which of the following is the BEST example of productivity software? A. Word processing software B. Entertainment software C. Image editing software D. Anti-malware software
Word processing software
When connecting a printer to a network, which of the following is needed to complete the process? (Select TWO). A. IP address B. User's password C. Computer's name D. Subnet mask E. HTTP port F. Fax number
IP address, Subnet mask
Which of the following is a common characteristic of open source software? A. Update cycles are dictated by the manufacturer B. Modifications to core functionalities are made by the manufacturer C. Can only run on certain manufacturer processors D. Can be fully modified by the user
Can be fully modified by the user
Which of the following is the BEST security practice to use when configuring the management options of a wireless router? A. Disable DHCP B. Change the admin password C. Enable SSID D. Enable remote administration
Change the admin password
A user is configuring a new wireless router. Which of the following should be done to ensure that unauthorized changes cannot be made? A. Change the SSID B. Change the router's address C. Change the administrator password D. Change the encryption key
Change the administrator password
A technician has just finished setting up a SOHO wireless router but the client does not want the PC on the wireless network for security reasons. The technician connects an RJ-45 cable to the computer and the router, but does not receive network connectivity. Which of the following is the NEXT step to diagnose the problem? A. Change the IP address on the computer to match the router. B. Reseat the power cable on the computer and reboot. C. Check for link light activity on the computer and the router. D. Change the hostname of the router to match the computer's network.
Check for link light activity on the computer and the router.
Which of the following operating systems is very lightweight and relies heavily on Internet applications? A. Chrome OS B. Windows C. Linux D. Blackberry OS
Chrome OS
Which of the following software package types is designed to accept input from multiple users? A. Utility B. Operating system C. Specialized D. Collaborative
Collaborative
Which of the following connectors consists of three separate plugs for video? A. Display port B. S-video C. Thunderbolt D. Component
Component
Which of the following software types allows for the creation of a single file composed of multiple subfiles, while at the same time reducing the overall size of the combined elements? A. Database B. Document sharing C. Compression D. Maintenance
Compression
Which of the following is performed during WiFi setup on a mobile device? A. Configuring bluetooth pairing settings B. Configuring email settings C. Configuring screen lock settings D. Configuring SSID settings
Configuring SSID settings
Which of the following are secure network protocols? (Select TWO). A. IMAP B. FTPS C. SMTP D. HTTPS E. DNS
FTPS, HTTPS
An employee, Joe, forgot his laptop at the airport. Joe is worried about unauthorized access. Which of the following BEST protects against data theft in this instance? A. Security software B. Full disk encryption C. Cable lock D. Username and password E. Patching the OS and third party software
Full disk encryption
Joe, a user, wishes to allow his roommate to access his personal computer for Internet browsing, but does not want his roommate to have the ability to make changes to the system. Which of the following BEST describes the type of account Joe should create for his roommate? A. Standard B. Guest C. Administrator D. Power user
Guest
Which of the following features of a smartphone controls the screen orientation? A. Gyroscope B. NFC C. Accelerometer D. GPS
Gyroscope
Which of the following computer components are used to store data? (Select TWO). A. GPU B. HDD C. RAM D. NIC E. CPU
HDD, RAM
A user needs to download tax documents from a financial website. Which of the following is the website MOST likely to use for transmission of the tax document to the user's browser? A. HTTP B. HTTPS C. SFTP D. FTP
HTTPS
Ann, a user, is doing her daily job on her company laptop at a coffee shop. She opens an Internet browser and tries to go to her home page. Instead, she is sent to an unfamiliar website. She clears all temporary files and deletes the history, but this continues to occur. Which of the following is the cause of the problem? A. The company has configured a policy on her computer that forces her to stay on their website. B. Her computer is infected with adware and is redirecting her browser to another site. C. The memory of the browser is corrupt, and she needs to have the browser reinstalled. D. She did not reboot her computer after clearing the temporary files.
Her computer is infected with adware and is redirecting her browser to another site.
Which of the following BEST describes the pros and cons of a home wired network? A. Low throughput, low mobility, high availability, high latency, high security B. High throughput, high mobility, low availability, low latency, high security C. High throughput, low mobility, high availability, low latency, high security D. Low throughput, high mobility, low availability, high latency, low security
High throughput, low mobility, high availability, low latency, high security
A technician has been tasked with changing the settings for a used SOHO router, but does not have the administrator password because the previous owner changed it. Which of the following actions will resolve this issue? A. Click "Forgot password." B. Use a password cracker. C. Hold the reset button. D. Use the password: password.
Hold the reset button.
A technician is typing the password to logon to a system. A user is standing in close proximity to the technician and is able to see the password being typed. Which of the following BEST describes this situation? A. Dumpster diving B. Shoulder surfing C. Phishing D. Social engineering
Shoulder surfing
Ann, a user, wishes to free space in her documents folder. Which of the following is the BEST characteristic to sort by in order to ensure that the most space is freed by deleting the least amount of files? A. Date modified B. File path C. Size D. Extension
Size
Which of the following data connections would provide a user the BEST Internet availability while traveling? A. Workstation with only RJ-45 connectors B. Smartphone with cellular service C. Laptop with Bluetooth wireless connectivity D. Tablet connected to a SOHO wireless network
Smartphone with cellular service
A user receives an email formatted to appear as if the bank sent it. The email explains that the user must confirm the name, address, and social security number listed on the bank account. Which of the following BEST describes the security threat taking place? A. Shoulder surfing B. Social engineering C. Spam D. Phishing
Social engineering
A user, Ann, receives a call asking for her password to troubleshoot a problem. Which of the following describes this type of security threat? A. Malware B. Social engineering C. Spam D. Physical security
Social engineering
A technician sets up a new computer system and connects the keyboard and mouse to the PS/2 ports. When the computer boots, the BIOS gives a keyboard and mouse error. Both devices are connected. Which of the following is the solution? A. Swap the mouse and keyboard to the other PS/2 ports. B. Remap the mouse and keyboard in the BIOS. C. Update the BIOS to recognize the newer keyboard and mouse. D. Configure the keyboard localization settings.
Swap the mouse and keyboard to the other PS/2 ports.
A laptop owner, Ann, can no longer see web pages when she opens her browser, and she can only see her search bars and plug-ins. Which of the following is the MOST likely source of this issue? A. The computer does not have current antivirus software installed B. The computer needs to have its components upgraded C. The downloaded toolbars are filling the browser screen D. The owner was not using complex passwords
The downloaded toolbars are filling the browser screen
Which of the following allows for the FASTEST printer connections? A. Bluetooth B. USB C. Parallel D. Serial
USB
Which of the following are examples of keyboard connectors? (Select TWO). A. USB B. RJ-11 C. Serial D. FireWire E. PS/2
USB, PS/2
Joe, a user, has just installed his first home wireless router. Which of the following tasks should be considered to help secure the unit from any confirmed exploits? A. Change the router administrator username. B. Change the router's broadcasting channel. C. Update the unit's firmware. D. Use a complex administrator password.
Update the unit's firmware.
Which of the following would NOT be described as password best practices? (Select THREE). A. Use of long passwords B. Sharing passwords with a trusted source C. Limiting password reuse D. Keeping default passwords E. Use of special characters F. Writing down difficult passwords
Use of long passwords, Limiting password reuse, Use of special characters
Which of the following file formats contain other files within them? (Select TWO). A. tiff B. dmg C. png D. mp3 E. iso F. flac
dmg, iso
