ITC235 ✰ exam 4

When should you not use all the available space for the partition to hold the Windows installation?

- If you plan to install more than one OS (dual boot system) -If you want to create multiple volumes to organize the hard drive

Windows' preinstalled malware protection is called what?

Windows Defender (Antivirus)

AD is managed by _______ ________ installed on private computers on company premises

Windows Server

When doing a clean install, a __________ folder will be there with the previous system settings & user profiles

Windows.old

Use the ______ ______ in the Administrative Tools group to control Windows and third-party services installed on a system

services console

_______ mode saves power when the computer isn't being used

sleep

What is Windows Storage Spaces a replacement for?

software RAID

A _____ _____ contains the whole Windows volume in a Windows Imaging file with a .wim file extension

standard image

A ______ ______ contains the whole Windows volume in a Windows Imaging file with a .wim file extension

standard image

____ ____ is a built in diagnostic and repair tool that can fix problems without creating new ones

startup repair

BSOD errors are also called ____ errors

stop

The _____ on the back of a PC is a "hard button" to turn the power off

switch

display, power, sleep, storage...all settings that affect PC's function are found under _____ in the settings app

system

______ ______ temporarily disable programs from launching at startup in order to troubleshoot a startup problem

system configuration

Use ______ ______ _____ to verify and replace Windows system files

system file checker

A _____ ____ ____ is a bootable DVD with Windows repair tools that can start the system and fix problems

system repair disk

_____ ______ in the Administrative Tools group schedules a program to run at a future time

task scheduler

_______ uses the process ID to kill the task or process when Task Manager is unable to do so

taskkill

_______ reports the process ID, which is a number that identifies each running process

tasklist

Why don't apps usually cause stop errors?

they run in user mode

When a process makes a request for resources, it is called a _________, which is a single task

thread

_____ erases blocks on an SSD that are filled with unused data

trimming

t/f - Windows makes no distinction between uppercase and lowercase in command lines

true

t/f - a computer in sleep mode with a low battery will be put into hibernation

true

t/f - an elevated command prompt is required to use the chkdsk command

true

t/f - standard images are independent of hardware & can be installed on any computer

true

t/f - the defrag command requires an elevated command prompt window

true

t/f - to install a 64 bit OS on a PC with a 32 bit OS, you have to do a clean install

true

t/f - with multiboot you can run an app under one OS even if it's installed under the other OS

true

The shell operates in ____ mode

user

The ______ _______ _______ Tool can be used when deploying Windows in a domain to copy files and settings from one computer to another

user state migration

What has a .vhd extension?

virtual hard drive

When a partition is formatted with a file system & assigned a drive letter (C:) it is a ______

volume

In a ______, each computer has a list of users & their rights on that computer

workgroup

*What are reasons to uninstall software you no longer use? Select all that apply.* a. To prevent Windows errors b. To speed up Windows performance c. To free up hard drive space d. To clean the system of malware

Free up space & speed up performance

*Remote Desktop and Remote Assistance require a technician to change port settings and firewall settings, but third-party apps such as GoToMyPC do not. Why is this?* a. Microsoft makes its apps more secure than third-party apps. b. GoToMyPC and other third-party apps use ports already left open for web browsing and don't require incoming connections. c. Remote Desktop and Remote Assistance allow incoming connections at the same port 80 that is already left open for web browsing. d. GoToMyPC and other third-party apps are not concerned about security because they depend on Windows to secure a network connection.

GoToMyPC and other third-party apps use ports already left open for web browsing and don't require incoming connections.

What are the 4 kinds of Windows 7?

Home Basic, Home Premium, Professional, Enterprise

What are the 4 kinds of Windows 10?

Home, Pro, Enterprise, Education

Where can you create a system repair disk?

In backup and restore

*Bree is setting up Backup and Restore and wants to create a system image. She has discovered that drive E: in the system has plenty of free space for the image. What is the next thing she should check before she creates the image?* a. Does the Windows volume have enough free space to perform the procedure? b. Is there a drive on the network she can use? Network drive images are faster to create. c. Is drive E: on the same hard drive as drive C:? d. Ask the user which folders on drive C: are the most important and need backing up.

Is drive E: on the same hard drive as drive C:?

Why might a service in the Services Console not have a description?

It is a 3rd party service from an application, or it could be malware

A _____ account uses an email to give access to various online accounts

Microsoft

Windows is always installed on a volume with a _____ file system

NTFS

After Startup BIOS/UEFI finds the boot device, the firmware turns the startup process to the ______

OS

A ________ network is a network without a device with centralized control

P2P peer to peer

Network IDs are available on what versions of Windows?

Pro and Business

*Linda works from home occasionally and needs to set up her computer at work so she can remote in from her home office. Which tools should she use?* a. System Protection b. Remote Assistance c. Ubuntu Bash d. Remote Desktop

Remote Desktop

*Ben is traveling on vacation. On his server at home, he has several movies that he bought and downloaded. He wants to remotely connect with his server at home and watch the movies on his laptop in the hotel. Which remote connection would be best for this purpose and why?* a. Remote Assistance b. Remote Desktop Connection c. TeamViewer d. Quick Assist

Remote Desktop Connection

System hang, BSOD, and apps giving errors or data being corrupted are all possible symptoms of what?

faulty memory

______ ______ is Windows associating a data file with an app to open it

file association

.docx, .pdf, .jpg are all examples of _____ ___________

file extensions

____ ____ backs up single files or folders, appropriate for backing up user data but not Windows and apps

file level

A _____ _____ keeps user accounts, settings, personal data, and integrated Microsoft apps, while other apps are removed, as well as manufacturer drivers and OEM system files

fresh start (Windows 10)

A ____ format creates an empty root directory, checks each volume sector for errors and marks bad ones so the file system won't use them

full

__________ saves all work to the hard drive and powers down the system

hibernation

Windows Domain does not work on ______ editions of Windows

home

In a ______, each computer shares files, libraries & printers with other computers in the group

homegroup

_____ _____ is installing Windows via a standard image

image deployment

______ __________ is installing Windows via a standard image

image deployment

_____ ______ backs up an entire volume of a drive. Restores OS, apps, user account settings, and user data

image level

An _____ ______ is launched from the desktop & carries over user settings and apps

in-place upgrade

A _____ account is on local PC and only recognized on the local PC

local

What are the 3 kinds of user accounts?

local account, Network ID, Microsoft account

3 types of user accounts are...

local account, network ID, Microsoft account

____ ____ backups are convenient and inexpensive

local storage

Low level formatting called _____________________ is done by manufacturer

logical block addressing

____ clusters are marked as used in the FAT/MFT but do not belong to any file

lost

The ____ ____ tool is used to create a bootable Windows setup ISO file, DVD, or flash drive

media creation

The _____ _____ tool can be used to upgrade a computer or to create installation media

media creation

______ ______ tests memory before or after Windows is launched

memory diagnostics

How do you get to System Information?

msinfo32.exe in search box

______ installs in a second partition or hard drive to create a dual-boot with the other OS

multiboot

_____ resolution is the recommended resolution the monitor was designed for

native

When doing a multiboot installation, do you install the newer or older OS first?

older

In multiboot, do you install the oldest or newest OS first?

oldest

______ ______ can track activity by hardware and software to measure performance

performance monitor

background, colors, themes, taskbar, lock screen... are found under ______ in the settings app

personalization

A _______ is a program running under the authority of the shell, together with the system resources assigned to it

process

______________ is used to repair and uninstall applications and enable and disable Windows features

programs and features

A ____ format creates an empty root directory for a volume, deleting all data from the volume

quick

____ ____ is the number of times the monitor refreshes in one second

refresh rate

The _______ is a database with configuration info for Windows, users, apps, and installed devices

registry

_______ ______ can look for errors with apps or with key hardware components, like the hard drive

reliability monitor

In a ____ ____ the volume won't be reformatted & all files, apps, and settings can be kept

repair upgrade (Windows 10)

The _____ button restarts at the beginning of BIOS/UEFI startup. PC acts like the power was turned off and goes through the whole boot process

reset

In a _____, 3rd party apps and drivers, and some Windows settings will be lost

reset (Windows 10)

_____ ______ monitors the CPU, hard drive, network, and memory in real time

resource monitor

A PC's front power button can be a "soft button", causing a _______

restart

At the top of the hierarchy is the drive letter (C:) which is called the _____ ________

root directory

A ______ _____ lets you run an application using administrator privileges that refused to run under the authority of a standard user

secondary logon

_____ _____ logs can find clues about failures, errors, a device/service that failed to start, or general protection faults

event viewer

_____ ______ logs just about anything that happens in Windows

event viewer

How is exFAT different than FAT32?

exFAT has a 64 bit wide file allocation table (FAT)

t/f - System Restore can remove a virus

false

*Which Windows utilities are used to create previous versions of files that can be recovered from the file properties dialog box? Select all that apply.* a. Windows 10/8 File History b. Windows 10/7 Backup and Restore c. Disk Management d. Windows 8 Custom Refresh Image Hide Feedback

File History & Backup and Restore

___________ is an easy tool for users, while _________ is more for technicians that want more control with backups

File History; Backup and Restore

What is the file extension for color profiles?

.icm

Which chkdsk parameter is more thorough /f or /r?

/r

Mary wants her 32-bit installation of Windows 7 Professional to run faster. She has 4 GB of memory installed on the motherboard. She decides more memory will help. She installs an additional 2 GB of memory for a total of 6 GB, but does not see any performance improvement. What is the problem and what should you tell Mary? a. She should use Control Panel to install the memory in Windows 7. After it is installed, performance should improve. Tell Mary how to open Control Panel. b. A 32-bit OS cannot use more than 4 GB of memory. Tell Mary she has wasted her money. c. A 32-bit OS cannot use more than 4 GB of memory. Tell Mary to upgrade her system to the 64-bit version of Windows 7 Professional. d. A 32-bit OS cannot use more than 4 GB of memory. Explain the problem to Mary and discuss the possible solutions with her.

A 32-bit OS cannot use more than 4 GB of memory. Explain the problem to Mary and discuss the possible solutions with her.

*You suspect the hard drive is corrupted. Which window do you open to repair the drive?* a. Command prompt window to use chkdsk b. Elevated command prompt window to use chkdsk c. Disk Management d. File Explorer

Elevated command prompt window to use chkdsk

______ happen when processes running in kernel mode encounter a problem and Windows must stop the system

BSODs

*Which is the best first step to protect data on your hard drive?* a. Use dynamic disks to set up a striped volume so that the data has redundancy. b. Back up the data to another device. c. Compress the folder that holds the data. d. Put password protection on the data folder

Back up the data to another device

________ encrypts an entire volume on a drive, and can provide full hard drive encryption

BitLocker

_________ encrypts an entire volume on a drive, and can provide full hard drive encryption

BitLocker

How do you use a system repair disk?

Booting the PC from it

*While verifying Windows settings, you discover defragmenting is turned off for the hard drive. What do you do next?* a. Immediately defrag the drive. b. Turn on defragmenting. c. Analyze the drive for errors. d. Check the type of hard drive installed.

Check the type of hard drive installed

Where do you make Storage Spaces?

Control Panel

______ _______ contains utility programs called applets to manage hardware, software, users, and the system

Control Panel

How do you get to System Window?

Control Panel --> System

*You want to copy the Notepad text editor to the Mytest folder you created in the root of drive C:. Which is the correct command?* a. Copy C:\notepad.exe C:\Windows b. Copy C:\Windows\Notepad.exe C:\Mytest c. Copy C:\Windows\System32\Notepad.exe C:\Mytest d. Copy notepad.exe C:\Mytest

Copy C:\Windows\Notepad.exe C:\Mytest

What are the 3 kinds of Windows 8?

Core (home), Pro, Enterprise

_____ commands are used to repair corrupted Windows system files when SFC cannot do the job or Windows Update is corrupted

DISM

*You are trying to clean up a Windows 8 system that was recently upgraded from Windows 7, and you discover that the 75-GB hard drive has only 5 GB of free space. The entire hard drive is taken up by the Windows volume. What is the best way to free up some space?* a. Compress the entire hard drive. b. Move the /Program Files folder to an external hard drive. c. Delete the Windows.old folder. d. Uninstall several applications.

Delete the Windows.old folder

*Without changing the default folder, what is the command to list all files in the C:\Linda\test2 folder that have file extensions of only two characters?* a. Dir C:\Linda\test2\*.?? b. Dir *.* c. Dir C:\Linda\test2\********.** d. Dir C:\*.*

Dir C:\Linda\test2\*.??

_______ diagnoses problems with DirectX

DxDiag

_____________ encrypts files & folders

Encryption File System (EFS)

*You want to install Windows 10 on a computer in a dual-boot configuration. The computer already has Windows 8 installed. You open Disk Management and discover there is one hard drive with an EFI System Partition, a primary partition with plenty of free space, and no unallocated space. In Disk Management, how can you prepare the drive to hold the Windows 10 installation?* a. There's nothing more to do in Disk Management. Close the windows and begin the installation. b. Shrink the EFI System Partition and create a new partition for Windows 10. c. Shrink the primary partition and create a simple volume for Windows 10. d. Shrink the primary partition and create a new basic disk for Windows 10.

Shrink the primary partition and create a simple volume for Windows 10.

Windows ______ ______ allows you to create a storage pool with any number of internal/external backup drives

Storage Spaces

*Your friend is setting up a computer and plans to use Windows RAID striping. He asks you how many hard drives he should install in the system. What do you tell him?* a. At least three drives: one to hold the Windows installation and two for the array b. At least two drives: the striped array can install on two drives and it can also hold the Windows installation c. Only one drive is necessary. He can create extra partitions on the drive; the first can hold Windows and the other two can hold the array. d. Suggest to your friend that he use hardware RAID, which is more stable.

Suggest to your friend that he use hardware RAID, which is more stable.

The ______ _______ window has more details about a system, including installed hardware and software, the current system configuration, and currently running programs

System Information

To use System Restore, _____ _____ must be turned on

System Protection

The ______ _______ can give you a quick look at what hardware and software are installed

System Window

Kristy downloaded Photoshop to her computer. She notices her computer freezes when she is using Photoshop, so she asks you to help her fix the problem. Your research discovers that Photoshop requires a lot of RAM to run smoothly, and you need to know how much RAM Kristy's computer has to see if that is the problem. Which Windows tools from the following list can you use to know how much RAM is installed on a system? Select all that apply. a. System window b. Power Options applet c. System Information window d. Network and Sharing Center

System window, System Information window

Jack needs to email two documents to a friend, but the files are so large his email server bounced them back as undeliverable. What is your advice? a. Tell Jack to open the documents, break each of them into two documents, and then email the four documents separately. b. Tell Jack to put the two documents in a compressed folder and email the folder. c. Tell Jack to put each document in a different compressed folder and email each folder separately. d. Tell Jack to put the documents on a USB drive and snail mail the drive to his friend.

Tell Jack to put each document in a different compressed folder and email each folder separately

*You suspect malware might have infected restore points saved on the computer and you want to delete them all. What is your next step?* a. Turn off System Protection. b. Run anti-malware software to scan the system for malware. c. Harden the Windows Firewall, closing all open ports. d. Update Windows.

Turn off System Protection

John is traveling for work and is spending a week at a new branch. He needs to print an email, but he isn't able to add the network printer to his computer. He is using a Windows 10 Pro laptop, is connected to the network, and can access the Internet. What is a likely and easy fix to John's problem? a. The computer is not set to find resources shared on the network; use the Settings app to fix the problem. b. The computer is not set to find resources shared on the network; use the Network and Sharing Center to fix the problem. c. John did not correctly authenticate to the Windows domain; use the Settings app to fix the problem. d. The drivers for the network printer need to be updated. Use Device Manager to fix the problem.

The computer is not set to find resources shared on the network; use the Network and Sharing Center to fix the problem

___________ optimizes content over a WAN by retrieving it from remote servers and caching it on local servers for better access

branchcache

Kathy says she can no longer access the online reporting application for her weekly reports through her web browser. You ask your boss, and he tells you that the server team changed the application's URL. He asks you to make sure all the other technicians are aware of this change. What is the best way to share this information? a. Print a flyer with the new URL and post it on the wall in the call center. b. Send out a mass email with the new URL to all the technicians. c. Update the knowledge base article that contains the application's URL in the call tracking application. d. Yell the new URL to all technicians sitting in the call center.

Update the knowledge base article that contains the application's URL in the call tracking application.

*Jesse frequently calls your help desk asking for instructions on how to use Windows 10. What is the best way to help Jesse?* a. Open a chat session with Jesse over Facebook and talk with him about Windows 10. b. Use Remote Assistance to show Jesse how to use Windows 10 and point him to the log file created. c. Explain to Jesse that a help desk is not the place to go to learn to use new software, and he needs to look elsewhere for help. d. Email Jesse some links to online video tutorials about Windows 10.

Use Remote Assistance to show Jesse how to use Windows 10 and point him to the log file created.

The process of creating a standard image is called ____ ____

drive imaging

_____ _____ contains several tools used by technicians, many of which need admin privileges to use

administrative tools

*What type of storage media may be used to create a Windows system image? Select all that apply.* a. DVDs b. Internal hard drive c. External hard drive d. Network drive

all of them

When 2 OSs are installed in a multiboot system, a ____ _____ menu appears asking which OS you want

boot loader

________ optimizes content over a WAN by retrieving it from remote servers and caching it on local servers for better access

branchcache

If installing Windows on a new hard drive, a _____ install must be done

clean

_____ _____ disables all third-party software that has been added to the Windows startup process

clean boot

A ______ _______ overwrites the existing OS & apps

clean install

_____ is the easiest, most reliable, and most expensive form of backup

cloud

____ ____ is optimized with a color profile by the monitor manufacturer

color depth

You can solve an incompatibility problem with the OS by running the application in _______ ______

compatibility mode

______ ______ registers components in the Windows registry so that an application can access the component

component services

______ ______ is where you can find several tools to manage the local computer or other computers on the network

computer management

Sound, Network and Sharing Center, HomeGroup, Power Options, File Explorer Options are all applets in _____ ______

control panel

_____ ______ contains utility programs called applets to manage hardware, software, users, and the system

control panel

Backup _____ ____ required to keep a business working while other backup solutions are used for data

critical apps

________ clusters are marked in the FAT/MFT as belonging to more than one file

cross linked

_____ ______ creates a connection between a local application and a remote database so that the application can manage the database

data sources

An app associated with a file extension is called its _______ _______

default program

A _____ _____ verifies that the application is not a rogue application and that it is certified as Windows-compatible by Microsoft

digital signature

To connect to an organization's network to access resources, a Windows ________ is needed to manage resources on the network

domain

_____ _____ allows you to connect to an organization's network to access resources

domain access