ITM Final

low; recommends products to returning customers

Amazon uses a _________-end CRM system because it ________.

a human error; unintentional

Carelessness using unmanaged devices is _________ and is an _________ mistake

purchasing

Fulfillment processes are NOT completed by __________.

product customization

With ________, customers use the internet to self-configure products or services.

mobile

You use your smartphone to look up how much money you have in your bank account. This is an example of _________ commerce.

Information

_ is organized so that it has meaning and value to the recipient.

NIC

allow devices to physically connect to the LAN's communication's medium.

Social Engineering

is an attack in which the perpetrator uses social skills to trick or manipulate legitimate employees into providing confidential company information such as passwords

Collaboration

refers to efforts by two or more entities who work together to accomplish certain tasks.