ITS Review

According to Porter's five forces model, which of the following firms would be least affected by the threat of substitutes?

A firm that sells that only drug for a disease

Dollar Bill Supermarket is one of the best in the city. However, shoppers prefer other supermarkets to it as there is always a long queue at the billing counter. The outdated billing registers make the entire process inefficient. Which of the following steps should the supermarket management take to improve the billing process? limit the number of customers in the supermarket change the process requirements limit the number of products customers can buy change process resources change the process structure

Change process resources

Process ________ is a measure of how well a process achieves organizational strategy. adeptness effectiveness conformance efficiency reliability

Effectiveness

Which of the following could be a result of changing business processes.

Employees may have to learn a new procedure

____ processes span an organization and support activities in multiple departments. Strategic Reactive Inter-enterprise Clustered Enterprise

Enterprise

________ is a means through which an organization can gain a competitive advantage through process implementations.

Establishing alliances

Both structured processes and dynamic processes are formally defined processes.

False

The automobile industry is characterized by many manufacturers and intense competition among them. According to Porter's five forces model, this statement illustrates ________.

High levels of rivalry

A retail company sells agricultural produce and consumer products. The company procures materials from farmers and local producers. This process is an example of ________.

Inbound Logistics

Which of the following paved the way for the creation of a business process design?

Linkages

Which of the following is an example of a dynamic process? Samsung accepts the return of a defective television from its dealer. Nike uses Facebook and Twitter to generate buzz about its new line of running shoes. Amazon.com hires customer service representatives to help customers with their online orders. Starbucks places an order for coffee beans from its local supplier. IBM orders more CPUs for a cluster.

Nike uses Facebook and Twitter to generate buzz about its new line of running shoes.

Lynn, the manager of a transportation company, goes through the product delivery schedule. She assigns territories to each executive of the delivery team, and also contacts the fleet supervisor to arrange trucks for transportation. Which activity of the value chain is Lynn executing?

Outbound Logistics

I-scream-4 Ice Cream recently faced competition against their flagship brand of "Orange peel ice cream." A competitor made significant in-roads into the market by offering three varieties of "Orange peel ice cream." I-scream-4 Ice Cream decided to counter this threat by introducing five new varieties of ice creams. Which competitive strategy is I-scream-4 Ice Cream implementing?

Product differentiation

In a manufacturing business, which of the following transforms finished goods into cash?

Sales Process

In the value chain, which of the following is an example of a primary activity?

Service Customers

An operating system like Windows or Linux is an example of the ________ component of an information system.

Software

Accepting a return is what type of process? Kinetic process Benchmarked process Dynamic process Structured process Unstructured process

Structured process

Competitive strategy determines all of the following except ________.

The company's PE ratio

Which of the following statements is TRUE about workgroup information systems? They can be operated without training. They are easy to change. They support 10 to 100 users. They minimize data duplication among departments. They support 1,000+ users.

They support 10 to 100 users.

The difference between the total value added and the total costs incurred is called the ________ of the value chain.

Total Margin

Which of the following statements best describes the role of operations in a value chain?

Transforming inputs into final products

CRM systems incorporate solicitation, sales, relationship management, and customer support applications.

True

In distributed systems, application processing is distributed across multiple computing devices.

True

Information systems can improve process quality by augmenting the actions of a human who is performing that activity.

True

Transitioning to a new enterprise system requires careful planning and substantial training.

True

All of the following are challenges of implementing and upgrading enterprise information systems except ________. a. old technology b. requirements gaps c. employee resistance d. transitions problems e. collaborative management

a. old technology

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems? a. giving employees ultimatums and deadlines b. conducting contests with cash prizes among employees c. coercing employees to learn the new system d. tech shaming employees into accepting the system e. paying employees straight-out for transitioning to the new system

b. conducting contests with cash prizes among employees

The major benefit of enterprise application integration is that it ________. a. utilizes a centralized database b. minimizes the requirement for formalized procedures c. enables organizations to use existing applications d. acts as a cost-effective alternative to ERP, with greater capabilities e. decentralizes unnecessary information

c. enables organizations to use existing applications

_______ are predesigned procedures for using software products. a. Modules b. Encapsulated processes c. Service descriptions d. Inherent processes e. Triggers

d. Inherent processes

Enterprise application integration is a ________. a. strategy that uses business process management to radically enhance customer service experience from any customer base b. strategy that uses business process management to radically enhance data quality c. suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service d. suite of software applications that consolidates existing systems by providing layers of software that connect applications together e. suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform

d. suite of software applications that consolidates existing systems by providing layers of software that connect applications together

Tony requests a credit approval of $25,000. Instead, he gets $15,000 approved as customer credit. Which of the following problems caused by information silos is most likely the reason behind it? isolated decisions data duplication improper data normalization disjointed processes limited information

disjointed processes

Supply chain management is an example of a(n) ________. a. macro-enterprise information system b. departmental information system c. enterprise information system d. personal information system e. inter-enterprise information system

e. inter-enterprise information system

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product? a. customer acquisition b. marketing c. customer endorsement d. loss/churn e. relationship management

e. relationship management

Reduction in production cost results in ________.

increased profitability

A business with a differentiation strategy will add cost to an activity only as long as the activity has a positive margin.

true

Adding process resources increases process effectiveness but adds costs.

true