JSW Test
In the text, Capital One used ________ validity to establish the usefulness of an online assessment technique for selecting call center representatives. - Differential - Criterion-related - Construct - Content
Criterion-related
Which of the following is true regarding the use of general physical examinations in selection? - The ADA-AA prohibits the use of medical tests for hiring employees - Title VII of the Civil Rights Act of 1964 makes it mandatory for employers with 1000 or more employees to test all applicants for general physical well-being - General physical examinations should only be used after an initial job offer has been extended - General physical examinations should be used as a preliminary screening device
General physical examinations should only be used after an initial job offer has been extended
Which of the following is NOT a basic principle of effective interviewing? - Interviews should have a systematic method of rating/score applicants - Interviews should focus primarily on personality and values rather than behavior - Interviews should be as structured as possible to help guarantee their validity - Interviewers should not adjust their questions depending on the age and gender of the applicant
Interviews should focus primarily on personality and values rather than behavior
According to the book, how many workers in the U.S. are "contingent workers"? - One-half - Seventy-five percent - less than one percent - One-third
One-third
To learn how to checkout groceries at a supermarket, the newly hired Celeste first watched as the 15-year veteran checker weighed potatoes and double-bagged milk jugs. She then checked out a customer while the experienced checker watched. The supermarket was using _____ to teach Celeste. - programmed instruction - job rotation - on the job training - simulations
on the job training
________ is the activity of identifying the current and future staffing needs of the organization. - Workforce planning - Labor demand predictions - Workforce forecasting - Targeted growth assessment
Workforce planning
Which of the following is not a legally defensible comment for an employee's evaluation? - You have a bad attitude - You missed three days of work last quarter and that is considered excessive by company policy - You will be allowed to appeal my evaluation if you disagree with it - Company policy dictates each employee must be reviewed at least once per year
You have a bad attitude
Employee benefits: - improve productivity - improve retention - support a business's strategy - all of the above
all of the above (improve productivity, improve retention, support a business's strategy)
To set the stage for learning, a trainer needs to: - provide clear instructions - consider how the information will be presented - consider the beliefs of trainees regarding their task-specific competencies - all of the above
all of the above (provide clear instructions, consider how the information will be presented, consider the beliefs of trainees regarding their task-specific competencies)
A properly executed organizational needs analysis: - results in a clear statement of training goals - includes an assessment of the organization's climate - identifies available resources and constraints = all of the above
all of the above (results in a clear statement of training goals, includes an assessment of the organization's climate, identifies available resources and constraints)
In the U.S., the most frequent timing of performance management reviews is/are: - quarterly - daily - annual - monthly
annual
Executive orders specify the rules and conditions for _______ employers and for doing business with the government. - government - private sector - not-for-profit - Fortune 500 - all
government
High-level executives tend to have more of their total compensation in ______ than do lower level employees. - benefits - incentives - 'in kind' payments - base pay
incentives
Which of the following is typically the most costly benefit for employers to provide? - supplemental pay - insurance - paid leave - retirement savings plans
insurance
Compared to individual merit pay, incentives tied to company-wide performance can often be: - not very useful at tying rewards to outcomes - more subjectively determined - more permanent pay increases - more successful at creating an ownership mentality
more successful at creating an ownership mentality
Workforce forecasting focuses on: - plans to ensure that the right number of people will be available at the right time - estimating the speed of technological change - world political events that influence growth opportunities - legal changes to the labor relations system
plans to ensure that the right number of people will be available at the right time
Which of the following is most likely to experience burnout and/or emotional exhaustion? - police officers - national park rangers - assembly line workers - university professors
police officers
The Fair Labor Standards Act: - prohibits minors under the age of 18 from working in hazardous occupations - requires overtime pay for all workers - mandates a minimum pay for all workers - defines comparable worth in the U.S.A.
prohibits minors under the age of 18 from working in hazardous occupations
The term, "sex-plus discrimination" refers to: - discrimination claims filed by women against men - sex discrimination that occurs between two persons of the same sex - discrimination that involves sex and race simultaneously - legal sex discrimination - putting special restrictions on one protected group
putting special restrictions on one protected group
A small publishing company wants to conduct job analyses, but it needs to keep the costs as low as possible. Which method would you recommend? - work samples done by current applicants - observation by SME's - group interviews with customers - individual interviews of supervisors - questionnaires
questionnaires
According to Exhibit 3.4 in the text, which of the following the the most common complaint filed at the EEOC? - sex discrimination - race discrimination - retaliation - privacy theft - religious discrimination
retaliation
With a defined benefit plan: - survivors receive the full benefit if the employee dies prior to retirement - benefits begin at age 60 - benefits are portable from one organization to another - retirement benefits vary according to an employee's age and length of service
retirement benefits vary according to an employee's age and length of service
Job descriptions typically include all of the following EXCEPT: - supervision received - job title - job context - work duties performed - salary range
salary range
__________ is the process of obtaining and using information about applicants to determine who should be hired for long and short term positions - Selection - Talent management - Placement - Hiring
selection
Which of the following presents situations that approximate actual job conditions and allows trainees to practice how to behave in those situations? - simulations - sensitivity training - video teleconferencing - e-learning
simulations
Which of the following statements about the relationship between federal and state laws is true? - State laws are just local reiterations of federal laws - states cannot pass a law until the comparable federal law already exists - federal laws are always more lenient than state laws - state laws cannot contradict federal laws; they must be consistent - all of the above statements are true
state laws cannot contradict federal laws; they must be consistent
Which metric would you choose to evaluate the performance of the bakers at a local bread production facility? - the average number of walk-in customers on a daily basis - customer satisfaction with the cleanliness of the retail part of the bakery - the cost of ingredients being used to produce a single loaf of bread - the average number of loaves of bread that one baker produces in a day - the number of different bread types that the bakery is producing
the average number of loaves of bread that one baker produces in a day
An advantage of behaviorally-anchored rating scales compared to graphic rating scales is that: - they provide results that employees can more easily use to improve performance - they are easier to develop - they are applicable to a wider range of positions in an organization - all of the above are advantages of behaviorally-anchored scales
they provide results that employees can more easily use to improve performance
The objective of ergonomic analysis is: - to calculate the economic value of specific physical actions of workers - to create a two-dimension grid of physical motion compensators - to identify the likelihood of OSHA reportable injuries occurring on a job - to minimize the amount of stress and fatigue experienced as a result of doing work - all of the above
to minimize the amount of stress and fatigue experienced as a result of doing work
According to the textbook, ____ can be more effective than traditional classroom training methods for teaching basic knowledge. - mentoring - self-teaching - on the job training - web-based instruction
web-based instruction
All of the following are common ways to collect job analytic information EXCEPT: - work samples conducted by current applicants - individual interviews of current supervisors - observation by experts - group interviews of current employees - questionnaires
work samples conducted by current applicants
Which of the following is a mandatory benefit? - group term life insurance - profit sharing payments - ESOP's - workers' compensation
worker's compensation
According to the book, workplace accidents are most affected by: - workforce diversity - organizational culture - employees' educational levels - working conditions
working conditions
Fred is not eligible for overtime pay. All else being equal, you can assume that Fred: - works in manufacturing - is a member of the SEI union - works in a management position - drives a company delivery vehicle
works in a management position
Unions tend to have all of the following effects on pay EXCEPT: - Higher average pay than non-union organizations - Fewer performance-based pay systems - More benefits than non-union organizations - Actually, all of the above are union effects on pay
Actually, all of the above are union effects on pay (Higher average pay than non-union organizations, Fewer performance-based pay systems, More benefits than non-union organizations)
According to the JSW text, "talent management" includes which of the following activities? - Planning - Recruitment - Retention - All of the above
All of the above (planning, recruitment, and retention)
Why do high and low performing employees receive the same health insurance benefits? - It is less expensive for organizations - Research indicates that differential benefits would have no influence on motivation - Benefits such as health insurance are typically non-contingent supplements to base pay. - The EEOC does not permit any distinctions between high and low performing employees
Benefits such as health insurance are typically non-contingent supplements to base pay.
Which of the following best describes succession planning? - It has no useful purpose in small organizations - In large organizations, it is used to help guarantee replacements for lower level employees - It is only used to determine a CEO's replacement - It is used to help guarantee replacements for all key positions in an organization
It is used to help guarantee replacements for all key positions in an organization
The stakeholders of a typical for-profit organization include all of the following EXCEPT - Customers - Owners and Investors - Society - Employees - Local Government
Local Government
The delphi technique is: - a method for measuring current employee competencies - a statistically-based forecasting process - a judgmental forecasting process - a technique to quantitatively estimate labor shortages
a judgmental forecasting process
ESOPs: - are broad-based stock ownership plans - grant shares of stock as a means of long-term savings and retirement - usually do not link stock purchases to performance indicators - all of the above
all of the above (are broad-based stock ownership plans, grant shares of stock as a means of long-term savings and retirement, usually do not link stock purchases to performance indicators)
For goals to be most effective, they must: - easy enough for everyone to achieve them - backed by strong extrinsic rewards - flexible for all workers - be challenging but achievable
be challenging but achievable
Even though the instructions for mixing paint colors were clear, the supervisor of a brand new hardware store clerk demonstrated how to mix a can of paint. Immediately thereafter, the supervisor had to new clerk mix an identical can. The trainer used _______ to set the stage for the new clerk's learning. - behavioral modeling - passive learning methods - shaping - enactive mastery
behavioral modeling
Contingent workers: are people hired with no explicit contract for long term employment include independent contractors, interns, and temporary workers. have no federal employment legal protection both the first and second statements are true
both the first and second statements are true (are people hired with no explicit contract for long term employment and include independent contractors, interns, and temporary workers.)
Statistical methods of forecasting labor supply and demand are most accurate when: - there are large amounts of historical data available - future conditions are expected to be similar to past conditions - the future is expected to be very different from present-day - circumstances - both the first and second statements are true
both the first and second statements are true (there are large amounts of historical data available and future conditions are expected to be similar to past conditions)
If the performance appraisal for a sales rep does not measure the quality of follow-up service, the appraisal is probably: - unreliable - too subjective - contaminated - deficient
defiecient
An arbitrator: - is a neutral third party that helps unions and management reach voluntary agreements - must have the trust of both parties in order to be successful - has no power to impose a solution - determines the conditions of the agreement that ends a negotiation deadlock
determines the conditions of the agreement that ends a negotiation deadlock
Which of the following is NOT part of HRM activities? - developing the organization's strategy - oversight of safety and health at the company - dealing with unions and collective bargaining entities - measuring employee performance - creating compensation plans for executives
developing the organization's strategy
________ justice refers to employees' perceptions of the fairness of the outcomes they receive in comparison to the outcomes received by others. - interactional - procedural - performance - distributive - regulatory
distributive
Besides merit pay, two other types of performance-based pay are: - earnings at risk and incentive pay - incentive pay and retained earnings - retained earnings and reinvested pay - earnings at risk and protected earnings
earnings at risk and incentive pay
_______ considers changes in the job environment in conjunction with the physical and physiological capabilities and limitations of employees - scientology - ergonomics - job specification - task-person synergies
ergonomics
Which of the following is NOT considered an internal recruiting technique/strategy? - lateral transfers - promotions - executive search firms - talent inventories
executive search firms
Paul is in charge of performance appraisals at his organization. All employees are evaluated during the last week in June of each year. That way, employees in different departments can be compared as to how each is supporting the organization's objectives. Paul oversees a/an _____________ - focal-point review system - fiscal review - Annual HR audit - none of the above
focal-point review system
In the U.S., a majority of all union members are: - private sector employees - university professors - government employees - financial services employees
government employees
Recently, _________ has been the most important economic condition affecting employee benefits. - stock market fluxuations - increasing federal regulation - union contracts - health care costs
health care costs
___________ alignment exists when all of the HR policies and practices that comprise the HRM system are consistent with each other and they present a coherent message to employees about expected behavior at work. - longitudinal - horizontal - parallel - Bi-directional - vertical
horizontal
Motivation consists of two elements. The first is the decision about which behaviors to engage in and the second element is the decision about: - estimating how much you will gain from behaviors - which behaviors to not engage in - how much effort to expend - whether your supervisor will see you engage in behavior
how much effort to expend
A person-needs analysis - focuses on generic job incumbents, not on a particular current employee - identifies gaps between a person's current capabilities and those that are necessary for effectively performing a given job - is performed before a job-needs analysis - is derived from job analysis and competency modeling
identifies gaps between a person's current capabilities and those that are necessary for effectively performing a given job
When an employee asks "What consequences will follow from my decision to perform?", they are considering the ____ of their action - instrumentality - expectancy - satisfaction - valence
instrumentality
According to Exhibit 5.4 in the book, the most frequently used external recruitment method today is (are): - Social media - Search firms - Company websites - Professional organization job bulletins
Company websites
________ describes the skills, knowledge, abilities, values, interests and personalities of successful employees - contingency assessment - traditional job analysis - person-job fit analysis - trait-based forecasting analysis - Competency Modeling
Competency Modeling
Line managers can contribute most significantly to training and development by: - exploring new training technology - conducting training audits - designing training programs and methods - Acting as trainers, coaches and mentors
Acting as trainers, coaches and mentors
Which of the following is true? - Adoptions are not subject to the FMLA - The FMLA gives 12 weeks of leave for childbirth and for adoption - The FMLA gives 12 weeks of leave for childbirth but only 6 weeks for an adoption - Adoptions are covered by the FMLA but only if the child is less than 2 weeks old at the time of the adoption
The FMLA gives 12 weeks of leave for childbirth and for adoption
Bill works for a company that has a strict policy of reporting absences at the employee's earliest convenience. Bill has been disciplined several times for not reporting his absences. If Bill does not report today's absence, then expectancy theory would say that: - Expectancy theory does not explain negative work behavior - Bill does not understand the instrumentality of the behavior - Bill does not have the ability to process feedback - The discipline does not have enough negative valence to be effective
The discipline does not have enough negative valence to be effective
Which of the following is true about off-site training? - role-playing are the best way to teach technical skills - simulations are useful for developing all necessary job skills - The lecture method does not easily permit individualized training - assessment centers work well because they don't require trainers' interventions in the learning process
The lecture method does not easily permit individualized training
What do benzene, cotton dust, and vinyl chloride have in common? - They have been identified as disease-causing hazards - The EPA does not require organizations to monitor these potentially hazardous work products - They have been successfully eliminated from all workplaces in the U.S. - They are non-hazardous elements of some manufacturing processes
They have been identified as disease-causing hazards
What is the difference between training and development? - They are actually the same - Training is long-term; development is short-term - Training addresses current needs while development addresses future needs - Development is more closely tied to selection than training is
Training addresses current needs while development addresses future needs
_______ is the industry with the highest unionization rate. - Transportation and warehousing - healthcare - education - construction
Transportation and warehousing
The Occupational Safety and Health Act of 1970: - calls for safety inspections of all organizations - requires employers to record accidents and illnesses - does not require employers to record minor injuries that require only first aid and don't involve medical treatment - all of the above
all of the above (calls for safety inspections of all organizations, requires employers to record accidents and illnesses, does not require employers to record minor injuries that require only first aid and don't involve medical treatment)
In order to help ensure that benefits have a positive effect on employee satisfaction, HR should: - conduct surveys about which benefits employees desire - allow as much personal choice of benefits as possible - provide employees an opportunity to have input on benefit plans - all of the above
all of the above (conduct surveys about which benefits employees desire, allow as much personal choice of benefits as possible, provide employees an opportunity to have input on benefit plans)
Stakeholders are: - individuals or groups that have interests, rights, or ownership in an organization - able to benefit from a company's successes such as a profitable year - interdependent with an organization - harmed by a business's product failures - all of the above
all of the above (individuals or groups that have interests, rights, or ownership in an organization, able to benefit from a company's successes such as a profitable year, interdependent with an organization, harmed by a business's product failures)
A mediator: - is a neutral third party that tries to help unions and management reach voluntary agreements - has no power to impose a solution - must have the trust of both parties to be successful - all of the above
all of the above (is a neutral third party that tries to help unions and management reach voluntary agreements, has no power to impose a solution, must have the trust of both parties to be successful)
In the Chapter 10 opening vignette "Managing Human Resources at Microsoft", Microsoft changed how pay was tied to performance in which of the following ways? - reward feedback was separated from developmental feedback - pay for performance is achieved through merit raises, bonuses, and stock awards - there are no limits on the number of employees that can be designated as 'high impact' - all of the above
all of the above (reward feedback was separated from developmental feedback, pay for performance is achieved through merit raises, bonuses, and stock awards, there are no limits on the number of employees that can be designated as 'high impact')
Emotional intelligence involves recognizing and regulating emotions in ourselves and in others, and it includes: - self-awareness - self-management - relationship management - all of the above
all of the above (self-awareness, self-management, relationship management)
Which are important elements of an organization's external environment? - the economic landscape - the political landscape - the socio-cultural landscape - the workforce demographics landscape - all of the above
all of the above (the economic landscape, the political landscape, the socio-cultural landscape, the workforce demographics landscape)
Performance management activities should be aligned with: - the internal organizational environment - the external organizational environment - other HR activities - all of the above
all of the above (the internal organizational environment, the external organizational environment, other HR activities)
Performance management is used for all of the following EXCEPT: - to evaluate employees - to motivate employees - to direct employees' future efforts - all of the above
all of the above (to evaluate employees, to motivate employees, to direct employees' future efforts)
The design choices for a performance management system include: - types of performance pay - rewards - performance measures - all of the above
all of the above (types of performance pay, rewards, performance measures)
You are an intern in the HR department at a chain of spas in Houston. The HR director has asked you to come up with ways to improve customer satisfaction. From an HR perspective, your recommendations should include: - creating new products and services - reducing costs - improving your products' quality - improving your service quality - all of the above are legitimate options related to HR
all of the above are legitimate options related to HR (creating new products and services, reducing costs, improving your products' quality, improving your service quality)
Exhibit 3.7 in the text lists the major elements of a zero-tolerance harassment policy that include: - clearly inform employees of the rules - establish procedures to detect harassment and handle complaints - provide protection to those involved in harassment investigations - provide a fair system for discipline and punishment - all of the above are listed
all of the above are listed (clearly inform employees of the rules, establish procedures to detect harassment and handle complaints, provide protection to those involved in harassment investigations, provide a fair system for discipline and punishment)
Which of the following is NOT a legally required employee benefit? - worker compensation - unemployment compensation - social security - all of the above are mandated
all of the above are mandated (worker compensation, unemployment compensation, social security)
Which of the following statements about job burnout is true? - Emotional exhaustion is one of the first signs of burnout - Feelings of low personal accomplishment can be a sign of burnout - People in human services are most likely to experience burnout - all of the above are true
all of the above are true (Emotional exhaustion is one of the first signs of burnout, Feelings of low personal accomplishment can be a sign of burnout, People in human services are most likely to experience burnout)
Which of the following is NOT true? - Technology has an important relationship to safety and health at work - Technology can improve employee safe work practices - Introducing new technology in the workplace often improves overall employee well-being - all of the above are true
all of the above are true (Technology has an important relationship to safety and health at work, Technology can improve employee safe work practices, Introducing new technology in the workplace often improves overall employee well-being)
During the last phase of a planned organizational change effort: - the HRIS is very helpful because it collects and distributes critical information - creating short term wins is the top priority - the company should pause to reflect on its progress - the company needs to carefully monitor its key indicators of change success - all of the above should occur
all of the above should occur (the HRIS is very helpful because it collects and distributes critical information, creating short term wins is the top priority, the company should pause to reflect on its progress, the company needs to carefully monitor its key indicators of change success)
Being socially responsive has many implications for managing human resources. These include: - the type of employees your firm chooses to hire - the criteria used to evaluate performance - work units scheduling and coordination - the compensation practices associated with paying employees for time spent in the community - all of these
all of these (the type of employees your firm chooses to hire, the criteria used to evaluate performance, work units scheduling and coordination, and the compensation practices associated with paying employees for time spent in the community)
360-degree appraisals: - should not be used in medium or large organizations - tend to produce less valid results that traditional supervisory evaluations - are multiple-source evaluations - are single source evaluations
are multiple-source evaluations
Federal Court judges in the United States: - must never render a decision that might set a new precedent - are only empowered to interpret and apply existing law - are allowed to ignore existing law if they believe that the law is unfair - must ignore decisions made by judges in other Federal districts - are allowed to make new laws when they don't like existing ones
are only empowered to interpret and apply existing law
The PAQ: - assumes that relatively few work behaviors exist across all jobs has been used to analyze hundreds of jobs held by thousands of people - has relatively high direct costs - assumes that all jobs can be described in terms of how much they - involve each of the work behaviors - is accurately described by all of the above statements
is accurately described by all of the above statements (assumes that relatively few work behaviors exist across all jobs, has been used to analyze hundreds of jobs held by thousands of people, has relatively high direct costs, assumes that all jobs can be described in terms of how much they involve each of the work behaviors)
Workplace safety, health, and well being: - has never been shown to have organizational benefit or financial savings - protects employees on and off the job - is only concerned with physical injuries - is promoted by firms to help them better serve multiple stakeholders
is promoted by firms to help them better serve multiple stakeholders
An HRIS: - checks to see if environmental practices are aligned with government regulations - contains information about the organization's external environment - is used to gather and analyze information about the people in an organization - provides information about competitors' human resource practices - is used to keep current with the needs of the organization's stakeholders
is used to gather and analyze information about the people in an organization
The simplest job evaluation method is: - benchmarking - the point rating system - job ranking - the factor analytic method
job ranking
The OFCCP is responsible for: - health and safety regulations in the private sector - compensation and benefits in the transportation industry - maintaining the written Affirmative Action plans submitted by all federal contractors - ensuring that national security is not compromised by a private sector monopoloy - all of the above
maintaining the written Affirmative Action plans submitted by all federal contractors
Core employees are the ones closest to the essential work of an organization. All of the following are core employees EXCEPT: - scientists at a pharmaceutical firm - programmers in a software development company - maintenance and landscaper personnel at UH - doctors in a medical clinic - musicians in an orchestra
maintenance and landscaper personnel at UH
The Scanlon Plan and the Rucker Plan are based on the principle that: - informal suggestion systems are superior to formal ones - individual decision makers can evaluate ideas better than committees - employees should not be forced to participate in gain sharing unless they want to - management should adopt a philosophy of employee participation
management should adopt a philosophy of employee participation
In the Chapter 9 opening vignette "Managing Human Resources at Synapse Group Inc", the company has chosen a ________ policy as its organizational pay policy. - lag and hope - containment - match the competition - lead the industry
match the competition
__________ is the less formal form of alternative dispute resolution. - trial by jury - statutory governance - arbitration - mediation - judicial trial
mediation
Human Resource ___________ are used to assess progress in relation to human resource objectives. - metrics - models - projections - goals - forecasts
metrics
Exhibit 5-10 in the book indicates that: - High performers and HR managers strongly agree on the causes of voluntary turnover - High performers believe that benefits are the most important reason that people voluntarily leave an organization - HR managers believe that low pay is the most important reason that people voluntarily leave an organization - none of the above is true, based on the exhibit
none of the above is true, based on the exhibit
When setting up a training system: - on the job training is best when trainees can safely learn by observing experienced employees and working with the actual materials and machinery that constitute the job - programmed instruction is best when only one or two employees need to be trained - coaching is best when employees across functional areas all need to be trained - simultaneously training large group's of new employees is the best time to use on the job techniques
on the job training is best when trainees can safely learn by observing experienced employees and working with the actual materials and machinery that constitute the job
Which of the following is NOT an exception defined by the Equal Pay Act? - pay difference based on a valid seniority system - pay differences based on a valid merit system - pay differences due to performance differences - pay differences based on educational differences
pay differences based on educational differences
In the chapter opening vignette, "Managing Human Resources at UPS", the use of part-time workers and _______ were important issues in the Teamsters Union strike. - job security - discipline - seniority rules - pensions
pensions
