Known Qs

"To fly what others only imagine" is an example of a Select one: a. strategic vision statement. b. scenario. c. low-cost strategy. d. domain selection. e. mission statement.

A

Done properly, sustainability encourages people to live in ways that can be maintained for a short period without harming environmental resources. Select one: a. TRUE b. FALSE

False

Goods-producing organizations are not involved in service activities. Select one: a. TRUE b. FALSE

False

The use of models will guarantee the best possible decisions. Select one: a. TRUE b. FALSE

False

True or False A corporate strategy identifies the type of relationship with regulatory and other government agencies that would create or maintain a profitable foundation for a firm.

False

True or False A global company can be headquartered anywhere, but usually most of its employees come from the organization's home country.

False

True or False Collaboration occurs within companies and between companies, but it cannot occur between a company and a customer.

False

True or False Done properly, sustainability encourages people to live in ways that can be maintained for a short period without harming environmental resources.

False

True or False The strategic management process begins with the analysis of internal strengths and weaknesses.

False

True or False The use of models will guarantee the best possible decisions.

False

True or False in an environmental analysis, opportunities and threats are completely separate, unrelated things

False

True or False A global company can be headquartered anywhere, but usually most of its employees come from the organization's home country

Fasle

True or False The Strategic management process begins with analysis of internal strengths and weaknesses

Fasle

True or False The use of models will guarantee the best possible decisions

Fasle

Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their apprentices using custom-made parts. Select one: a. TRUE b. FALSE

True

Technological change is one of the ongoing challenges that characterize the current business landscape. Select one: a. FALSE b. TRUE

True

The Boston Consulting Group Matrix helps managers evaluate their strategy alternatives for the entire business portfolio. Select one: a. FALSE b. TRUE

True

The Boston Consulting Group Matrix helps managers evaluate their strategy alternatives for the entire business portfolio. Select one: a. TRUE b. FALSE

True

The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework. Select one: a. TRUE b. FALSE

True

True or False Lean production systems incorporate the advantages of both mass production and craft production

True

True or False People who work in the field of operations should have skills that include both knowledge and people skills.

True

operational planning is done by ___________ Managers a. strategic b. top-level c. middle d. frontline e. tactical

c. middle

For the past two decades, Nonna Luciana's has focused only on producing various pasta sauces in jars. The company is now considering entering the market for jarred pickles and olives as well. If Nonna Luciana's decides to enter this arena, it would be using a ________ strategy. a. vertical integration b. differentiation c. cost competitive d. concentric diversification e. functional

d. concentric diversification

Felipe is the manager of Pawlicious, a bakery that specializes in cookies for cats and dogs. As the manager of the bakery, he has many responsibilities. One day he holds a meeting where he informs the employees that the company must freeze wages for the next year. An agitated employee threatens to "make the company regret this," so Felipe asks the employee to leave immediately and makes sure that security personnel escort the employee off the premises. After the meeting, Felipe goes to meet one of the bakery's distributors to obtain information about possible new markets for the company's products. Then he represents the company at a dinner for the retiring bank officer who handled Pawlicious's account for many years. These are some of the roles that Felipe performs as a manager.Which of the following roles was Felipe performing when he dealt with the angry employee? a. negotiator b. liaison c. resource allocator d. disturbance handler e. monitor

d. distrubance handler

Which of the following is not an ongoing trend in manufacturing a. Technological advances b. globalization c. flexibility and agility d. mass production for greater economies of scale e. quality improvement

d. mass production for greater economies of scale

in a SWOT analysis, an example of an organization's strength would be a. imitable resources b. new entrants c. new technology d. skilled management e. geographical expansion

d. skilled management

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ______________ in response to the ___________. a. offshoring; need to promote domestic production b. forecasting; stabilization of demand c. flexibility; pressure to be more efficient d. sustainability; threat of global warming e. technology; impact of random variation

d. sustainability; threat of global warming

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision-makers to consider ______________ in response to the ___________. a. Offshoring; need to promote domestic production b. forecasting; stabilization of demand c. flexibility; pressure to be more efficient d. sustainability; threat of global warming e. technology; impact of random variation

d. sustainability; threat of global warming

Which of the following statements best describes the contemporary work environment? a. Visionaries are considered disruptive in today's work climate. b. Managers must be numbers-oriented to succeed. c. People can show up, do an OK job, and have a good career. d. If a manager is not charismatic, he or she cannot advance. e. More than ever, people are held accountable for getting results.

e. More than ever, people are held accountable for getting results.

________ managers are typically concerned with the interaction between the organization and its external environment. a. Frontline b. Operational c. Tactical d. Middle-level e. Top-level

e. Top-level

How would a firms highly regarded brand be listed in a typical SWOT analysis a. as a tactic b. as a threat c. as a weakness d. as an opportunity e. as a strength

e. as a strength

A common complaint about leaders, especially outstanding performers who are newly appointed to leadership, is that they lack a. decision-making skills. b. self-acceptance. c. technical skills. d. self-control. e. empathy.

e. empathy

Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____________ is leading to increased emphasis on ____________ management. a. optimizing; inventory b. downsizing; total quality c. internationalization; intercultural d. offshoring; lean e. outsourcing; supply chain

e. outsourcing; supply chain

In their chief role of _________, operations managers exert considerable influence over the degree to which the goals and objectives of the organization are realized. a. recruiter/trainer b. designer/builder c. troubleshooter/problem-solver d. promoter/salesman e. planner/decision maker

e. planner/decision maker

An approach to achieving ________ includes preventing defects before they occur. a. sustainability b. cost competitiveness c. innovation d. efficiency e. total quality

e. total quality

Titles such as assistant manager and supervisor typically belong to the ________ level of management. Select one: a. tactical b. operational c. primary d. middle e. strategic

B

Luxe Slumber is a company that produces high-quality mattresses. Omar, the CEO, makes all the business deals for the company. He negotiates with suppliers and gets new customers and business for the company. Charles communicates his vision for the company and what he would like it to achieve to Ana, who lays out plans to make possible the execution of that vision. Ana delegates the work accordingly by communicating to the sales and production managers Omar's vision and what he requires of them. Irving, a floor manager, makes sure that the workers do their jobs at the required pace to meet the targets and goals of the company. Which of the following management skills does Ana implement by communicating with the rest of the organization? Select one: a. interpersonal skills b. tactical skills c. conceptual skills d. technical skills e. decision-making skills

A

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ______________ in response to the ___________. Select one: a. sustainability; threat of global warming b. offshoring; need to promote domestic production c. forecasting; stabilization of demand d. flexibility; pressure to be more efficient e. technology; impact of random variation

A

Which of the following is a type of transformation process used by operations to convert inputs into outputs? Select one: a. all of the above are transformation processes b. entertaining c. cutting d. storing e. analyzing

A

Which of the following job titles indicates that a person is a frontline manager? Select one: a. Floor Supervisor b. Human Resources Manager c. Vice President d. Executive Assistant e. Chief Financial Officer

A

in the ___________ stage of the formal planning process, mangers should pay careful attention to the cost of any initiative and the investment return that is likely to result a. goal and plan evaluation b. Situational analysis c. goal and plan selection d. implementation e. monitor and control

A. goal and plan evaluation

Anna excels at identifying the talents of employees and finding the jobs where they can best use those talents to benefit the organization. Anna excels at ________ management. Select one: a. knowledge b. scientific c. project d. quality e. service

A.knowledge

Contingency plans could be referred to as ________ plans. Select one: a. "dream team" b. "what if" c. "primary" d. "pie in the sky" e. "someday"

B

If one organization is better able than most to respond to changes in demands or opportunities, we say that organization exhibits higher: Select one: a. sustainability. b. agility. c. marketability. d. efficiency. e. productivity.

B

The strategic management process begins with the analysis of internal strengths and weaknesses. Select one: a. TRUE b. FALSE

B

Which of the following corporate strategies is being employed when a large grocery store purchases a dairy farm to supply all of the store-brand milk, yogurt, butter, and cheese? Select one: a. conglomerate diversification b. vertical integration c. differentiation strategy d. functional strategy e. low-cost strategy

B

Which of the following describes an organization's basic purpose? Select one: a. strategic goals b. the mission statement c. tactical planning d. the vision statement e. business strategy

B

Which of the following is one of the ongoing challenges that characterize the current business landscape? Select one: a. speed b. technological change c. cost competitiveness d. uniformity of offerings e. quality

B

Which of the following statements about tactical planning is true? Select one: a. Tactical plans have a short time horizon and contain a low level of detail. b. Tactical plans have a medium time horizon and contain a medium level of detail. c. Tactical plans have a medium time horizon and contain a high level of detail. d. Tactical plans have a long time horizon and contain a high level of detail. e. Tactical plans have a short time horizon and contain a medium level of detail.

B

A common complaint about leaders, especially outstanding performers who are newly appointed to leadership, is that they lack Select one: a. technical skills. b. self-acceptance. c. empathy. d. decision-making skills. e. self-control.

C

Luna is a manufacturer of fashion jewelry. The company has been operating for the past decade and is well known. When the CEO, Aimee, was asked by a local newspaper during an interview about the secret to her success, she stated that there were several reasons. She makes sure that the company always introduces new styles of jewelry to suit changes in tastes and stay a step ahead of her competitors, and the company offers its customers the best by using fine-quality semiprecious stones in artful settings. She also stated that the company's salespersons cater to customers individually to help them purchase jewelry appropriate for their personal style. Luna has its own exclusive website, which can be accessed anywhere in the world, and customers are promised that they will get what they order within 36 hours. It can be understood that Aimee is an example of a(n) Select one: a. frontline manager. b. operational manager. c. strategic manager. d. tactical manager. e. middle-level manager.

C

Which one of the following would not generally be classified under the heading of transformation? Select one: a. assembling b. farming c. staffing d. consulting e. teaching

C

The three levels of managers within large organizations are Select one: a. authoritative, permissive, and submissive. b. technical, functional, and departmental. c. top, middle, and frontline. d. managerial, functional, and direct. e. upper level, top management, and functional.

C. top, middle, and frontline.

Terence supervises the shipping department of a book printer in South Carolina. He contacts trucking companies to arrange pickups, and he makes sure that his team members load cartons onto the correct trucks. Terence is a Select one: a. tactical manager. b. middle manager. c. top-level manager. d. frontline manager. e. strategic manager.

D

Which of the following does not relate to system design? Select one: a. location of facilities b. selection and acquisition of equipment c. altering the system capacity d. inventory management e. physical arrangement of departments

D

Which of the following is a step in the formal planning process that involves studying past events, examining current conditions, and forecasting future trends? Select one: a. goal and plan selection b. monitor and control c. alternative goals and plans d. situational analysis e. goal and plan evaluation

D

Which of the following statements about variation is false? Select one: a. Variation prevents a production process from being as efficient as it can be. b. Random variation generally cannot be influenced by managers. c. Variation can either be assignable or random. d. Any variation makes a production process less productive e. Some variation can be prevented.

D

________ skills influence a manager's ability to work well with people. Select one: a. Technical b. Conceptual c. Professional d. Interpersonal e. Decision making

D

Most strategic control systems include which of the following in order to monitor and control major financial expenditures? Select one: a. a vision statement b. a mission statement c. a SWOT analysis d. a budget e. a handbook

D. A budget

Which of the following is not a benefit of using models in decision making? Select one: a. They are easy to use and less expensive than dealing with the actual situation. b. They offer insights into fundamental issues at play in a decision-making setting. c. They serve as a consistent tool for evaluation. d. They provide a standardized format for analyzing a problem. e. They force the decision maker to take into account qualitative issues such as personalities and emotions.

E

Which of the following would tend to increase the importance of supply chain management? Select one: a. increased supply chain stability b. greater emphasis on local markets c. lower levels of outsourcing d. reduced competitive pressures e. increased globalization

E

________ are inputs to production that can be accumulated over time to enhance the performance of a firm. Select one: a. Strategies b. Patents c. Core capabilities d. Benchmarks e. Resources

E. Resources

A global company can be headquartered anywhere, but usually most of its employees come from the organization's home country. Select one: a. TRUE b. FALSE

False

Strategic goals should Select one: a. be accessible to everyone who comes in contact with the organization. b. be written in such a way that focuses on the roles of suppliers and customers. c. be based on the tactical plans formulated by the organization. d. focus on specifying and clarifying the organization's core capabilities. e. reflect the varied views of the organization's stakeholders.

Thinking either C or E bcuz others answers are wrong

A thorough environmental analysis includes a macroeconomic analysis. Select one: a. TRUE b. FALSE

True

Individuals' conceptual and decision-making skills a. become more important to them as they grow in the company. b. are often referred to as people skills. c. involve the ability to perform a specialized task using a specific method. d. are most important early in their career. e. become less important to them as they rise higher in the company.

a. become more important to them as they grow in the company.

Which of the following does not relate to system design? a. inventory management b. selection and acquisition of equipment c. physical arrangement of departments d. location of facilities e. altering the system capacity

a. inventory management

Luna is a manufacturer of fashion jewelry. The company has been operating for the past decade and is well known. When the CEO, Aimee, was asked by a local newspaper during an interview about the secret to her success, she stated that there were several reasons. She makes sure that the company always introduces new styles of jewelry to suit changes in tastes and stay a step ahead of her competitors, and the company offers its customers the best by using fine-quality semiprecious stones in artful settings. She also stated that the company's salespersons cater to customers individually to help them purchase jewelry appropriate for their personal style. Luna has its own exclusive website, which can be accessed anywhere in the world, and customers are promised that they will get what they order within 36 hours. Which of the following fundamental success drivers of performance has Aimee achieved by ensuring that every customer has a salesperson to advise him or her while choosing jewelry? a. service b. sustainability c. cost competitiveness d. innovation e. quality

a. service

Manuela, a cosmetics manufacturer, is expanding her business into more eco-friendly products. Manuela's company's new eco-friendly lipstick formula tends to stick and break when being removed from traditional lipstick molds, so she plans to hire an engineer to create new molds that make it easier to remove the lipstick once it is set. Assuming she is moving to a level of planning involving greater detail, what should Manuela's next step be? a. to direct floor managers to create specific procedures for the workers in charge of lipstick so they can properly remove the set lipstick and clean the molds. b. to direct mid-level managers to focus on production runs and delivery schedules for the new lipstick molds and to find a way to repurpose the old molds. c. to work with executives to identify the specific procedures and processes required to create the new lipstick molds and market them appropriately to the public. d. to direct floor managers to match the company's resources to opportunities that would allow them to branch out into other areas of the eco-friendly market. e. to direct mid-level managers to develop a strategic plan for the long-term manufacturing and distribution of the new lipstick molds.

a. to direct floor managers to create specific procedures for the workers in charge of lipstick so they can properly remove the set lipstick and clean the molds.

Which of the following statements is true about the internet a. it slows down globalization b. it drives down costs c. it slows down decision making d. it does not influence globalization e. it has reduced threats to most businesses

b. it drives down costs

A clear and concise expression of what an organization does, whom it does it for, its basic goods or services, and its values is known as its a. business definition. b. mission. c. policy. d. objective. e. vision.

b. mission.

Glen is in charge of the purchasing department at his company. He needs to translate the broad strategy of increasing company profits by 5 percent into specific goals and plans that are relevant to his department. what type of planning must Glen do? a. traditional b. tactical c. strategic d. operational e. contingency

b. tactical

Which of the following statements about variation is false a. variation prevents a production process from being as efficient as it can be b. random variation generally cannot be influenced by managers c. any variation makes a production process less productive d. some variation can be prevented e. variation can either be assignable or random

c. any variation makes a production process less productive