Lap - 13 communication

Stereotyping

Communication which there's no consideration given to do your individual differences

you received for faxed sets of data. Choose the set that takes priority.

A patient stat laboratory result

What's tragedy is used on a patient with dysphagia and providing the patient with information on the teaching plan and feedback is needed from the patient?

Allow the patient time together his or her thoughts

Conflict between co-workers and in office can appear at any time. What is the best way to enhance positive communication before a conflict arises?

All office staff should have regular staff meetings

Channels

Are the means of conveying messages and include Vision, hearing, and touch

What should an MA do you communicate effectively when dealing with patients have cultural differences?

Be familiar with various cultural norms

While on the internet you spot a great teaching resource. You want access to the resource for future use. What will you do

Download

Feedback

During conversation to individuals will act as either the sender or receiver as a sixth feedback regarding the message

What time zone is New York?

Eastern

HIPAA for pregnancy and birth

Even though the family member was the color miners are entitled to privacy regarding birth control and pregnancy issues

When a patient has been receiving treatment and not working he is terminally ill with little time left what way can you focus on positive communication

Focus any conversation on empathy

What factor is most important when dealing with special communication challenges?

Having patience feel a part of the process regardless of their condition

What are the standard elements for an office memorandum

Heading, date, too, from, subject, body, copy

When preparing an envelope for mailing the address should be keyed?

In all uppercase letters

Assertive

Individuals who are clear, professional, and articulate and are not afraid to share opinions

Reflecting

Involves identifying what your heard the peace and say and directing the formation back to the patient using a closed-ended question

What's tragedy should be used to improve communication with a patient who is sight impaired?

Let the patient know what you will be doing and alert the patient before touching him or her

When taking a message what essential information is needed

Name of the person who will be given the message, reason for the call or concerned, telephone number where the color can be reached and at what time, the name of the collar, and the date and time of the call

Passive

People who are passive come across as weak, submissive, lacking self-confidence and a first two others, generally keeps opinions to themselves

Proxemics

Personal space

Ergonomics

Refers to equipment or workplace design that aims to minimize operator fatigue and ensures that equipment and workspaces fit the needs of the individuals

What is the most important to way to conclude a telephone call?

Repeat information important information to the patient

Diplomacy

Showing the art of handling people with tact and genuine concern

Referent

Simulates or motivates the communication

A patient presbyacusis a common hearing impairment in elderly patients. He is in denial and it is difficult to communicate with him. Which action should be used to assist this patient?

Suggesting a hearing aid or amplifier device

When a mother calls about her daughter who is a sixteen-year-old for information how do you handle this request?

Tell me the skirt you are not permitted to give information regarding the care and treatment of her child unless authorized to do so by child

Annunciation

The practice of pronouncing words clearly and at a speed that allows The Listener to hear and understand the message

Congruent

To be consistent or matching

Anacusis

Total or partial loss of hearing

When a patient has an anacusis what can you do to assist with communication for a friendly greeting?

Touch the patient gently to get his attention

Defense mechanisms

Unhealthy coping strategies that individuals employed to protect themselves when they feel emotionally threatened

Displacement

When a patient expresses anger or another emotion and a person or object other than the actual cause of the motion

Rationalization

When a patient makes excuses to justify inappropriate behavior

Bias

When an individual forms an opinion without Foundation or Reason