laptops/ networking/troubleshooting
A technician is told that a networked computer will PING the loopback address, but cannot connect to the Internet, nor connect to any file shares. The same computer, when plugged into the network at a different location, works fine. Which of the following tools should the technician use to help determine the cause of the problem?
answer = Cable tester
A company is receiving a large number of laptop theft reports in the corporate buildings. Which of the following is the MOST cost-efficient way to discourage theft of laptops?
answer = A cable lock
Which of the following should be the FIRST items to be removed when replacing the system board on a laptop? (Select TWO).
answer = AC power adapter and Battery
Which of the following features of Windows allows a device to have a default IP address if a DHCP server is not available?
answer = APIPA
A technician needs to extend the wireless signal in a building. Which of the following should the technician use?
answer = Access Point
A user reports a loud clicking noise coming from their PC, but the PC operates normally. Which of the following actions should the technician perform FIRST when responding to this issue?
answer = Attempt to backup data from the hard drive
Which of the following 802.11 wireless standards provides the LOWEST maximum theoretical throughput?
answer = B
A technician is troubleshooting a laptop LCD monitor with an extremely dim screen. Which of the following is the cause?
answer = Backlight failure
A user's laptop screen is extremely dim. A technician attempts to alter the brightness using function keys and the BIOS, but the screen never changes in brightness. Which of the following is MOST likely the cause?
answer = Backlight failure
A technician is installing a webcam in a nursery for a user to monitor their baby. The user wants to ensure that the webcam is not broadcasting externally. Which of the following would the technician implement on the SOHO router to prevent the broadcast?
answer = Block the outbound port
A computer is showing the "No boot device found" message even though a technician has verified that the hard drive is set as Device 1 in the BIOS boot order. Which of the following causes is MOST likely at play?
answer = Both PATA devices are incorrectly set to the master jumper setting.
RG-59 is a designation for which of the following cable types?
answer = Coaxial
A user's computer will not boot. A technician notices four indicator lights on the backside of the computer. Two of the lights are green, and two are amber. Which of the following documentation should the technician read to determine what the lights are indicating?
answer = Computer manual
A new secure SOHO is being setup using a wireless network. The users do not want any surrounding neighbors to be able to use this new network. Which of the following would MOST likely need to be configured? (Select TWO).
answer = Configure wireless encryption and Disable SSID broadcast
Ann, a home user, would like to connect her laptop display to her home HD television. Which of the following is the BEST solution?
answer = Connecting the laptop's VGA output to the television's VGA input
Which of the following items describes the function of an inverter module used in a laptop?
answer = Converts DC to AC for the backlight
Which of the following is the BEST tool for a technician to use to make sure the network cable is securely fastened in the RJ-45 connector?
answer = Crimper
A technician is given a task of terminating a bundle of CAT5 cables that have not been labeled. Which of the following tools will be the BEST to perform this job task?
answer = Crimper, cable tester, toner probe
A technician needs to make several patch cables. Which of the following tools would the technician use to attach the RJ-45 ends to the cables?
answer = Crimpers
A laptop is not charging the battery and occasionally shuts off even when the power cord is plugged in. This is a symptom of a bad:
answer = DC Jack
Which of the following should a technician check FIRST on the laptop if the system's battery is not being charged?
answer = DC-in jack
A user on a wireless network has the IP address 169.254.155.2 but cannot connect to the Internet. Which of the following should the user check on the wireless router?
answer = DHCP
Which of the following should a technician configure on a small office home office (SOHO) wireless router so IP addresses are automatically assigned to devices on the wireless network?
answer = DHCP
A computer technician is installing a new wireless router for a small office. The office already has an internal device that assigns addresses to users. Which of the following functions needs to be disabled on the router to prevent conflicts?
answer = DHCP server functionality
Joe, a user, cannot browse on the intranet to a particular web server by using the servername given to him by the administrator. Joe asks a coworker for the IP address of the same server, and is then able to access the webpage using the IP address. Which of the following is the MOST likely cause of the issue?
answer = DNS is not configured correctly.
A customer calls and states the new plasma display they just received has yellow spots all over the screen. Which of the following is the MOST likely cause of this issue?
answer = Dead pixels
A user reports that a computer reboots several times a day unexpectedly. Configuration management shows that the machine recently had a second hard drive and a DVD-ROM burner installed. Which of the following BEST describes the troubleshooting steps?
answer = Determine the available wattage offered by the power supply and ensure it meets the power needed for all of the system components.
Which of the following laptop accessories would MOST likely be used to support multiple displays when the laptop hardware does not have multiple video outputs?
answer = Docking station
A technician has a client's laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop's issue?
answer = Identify the problem
A technician is tasked with setting up a web server for a small business. Where would the technician place the server so that it is accessible from the Internet while keeping the customer's network separated from it?
answer = In the DMZ
A technician is tracing a cable from a desk back to a patch panel in the wiring closet. The cables are not labeled. Which of the following tools would BEST trace the cable?
answer = Induction toners
A technician is trying to install an ExpressCard device for a user. The user's laptop is confirmed to have one spare slot for ExpressCard devices, however, the card is simply too large to fit into the labeled port. Which of the following is MOST likely the issue?
answer = The slot is for ExpressCard/34 devices
A technician is trying to install an ExpressCard device for a user. The user's laptop is confirmed to have one spare slot for ExpressCard devices, however, the card is simply too large to fit into the labeled port. Which of the following is MOST likely the issue?
answer = The slot is for ExpressCard/34 devices
A new application is installed which adds three new services to a customer's PC. The customer asks for help, because the new application will not start. A technician investigates and finds that one of the services has failed to start. They attempt to manually start the service but it fails. Where should the technician look NEXT for more information? (Select TWO).
answer = Log files for the new application and Event Viewer
A technician notices that the PC is not receiving an IP address. Which of the following tools would the technician use to troubleshoot the computer's NIC?
answer = Loopback plugs
Which of the following should a technician configure to limit access to a small office home office (SOHO) wireless network by the computer's NIC hardware identification?
answer = MAC filtering
A user has too many applications starting when they log into windows. From the command line, which of the following tools is the FASTEST option to prevent these applications from running on startup?
answer = MSCONFIG
A user reports that their PC does not work. Which of the following would be the BEST question for the technician to ask the user to get further information?
answer = "What exactly does not work?"
Which of the following is an example of a MAC address?
answer = 00-00-00-1B-02-55
Which of the following channels, when used in close proximity to one another, provide the BEST protection against crosstalk?
answer = 1 and 11
Which of the following is an example of a Class A IP address?
answer = 10.4.0.1
A standard Internet mail account receives incoming messages on which of the following ports?
answer = 110
Which of the following is the number of bits that comprises an IPv6 address?
answer = 128
When unable to get an IP address from a server, which of the following represents an APIPA address that a PC might receive?
answer = 169.254.1.111
Which of the following is a private class B IP address?
answer = 172.16.0.1
Joe, a customer, states that since the new firewall has been installed, he has not been able to send email. Which of the following ports on the firewall should be checked?.
answer = 25
Which of the following is the subnet mask for a Class C IP address?
answer = 255.255.255.0
If a technician is trying to remote into a computer through a firewall, which of the following ports, by default, MUST be forwarded?
answer = 3389
Which of the following is a public IP address?
answer = 62.10.1.1
Which of the following IP addresses can be pinged from the Internet?
answer = 68.14.24.3
Basic Internet web traffic generally travels on which of the following ports?
answer = 80 and 443
Which of the following wireless protocols is limited to operating in the 5 GHz range ONLY?
answer = 802.11a
Which of the following 802.11 standards has the MAXIMUM throughput of 11 Mbps?
answer = 802.11b
A technician is tasked with purchasing a wireless router that is backwards compatible with any other wireless device. Which of the following standards should the technician choose?
answer = 802.11n
Which of the following standards would be used on a wireless router to support speeds up to 150 Mbps?
answer = 802.11n
Which of the following wireless networking standards can operate at two different frequencies simultaneously?
answer = 802.11n
Which of the following wireless standards is backwards compatible with 802.11g?
answer = 802.11n
In older laptop screens, the backlight is powered by which of the following?
answer = A CCFL lamp
Which of the following topologies would cause the network to be segmented if any one machine went offline?
answer = Bus
Which of the following cable types has the MAXIMUM transfer rate of 1 Gbps?
answer = CAT5e
Which of the following is the MOST likely light source for a laptop screen? (Select TWO).
answer = CCFL AND LED
After connecting a laptop to an external monitor, no display is detected and the monitor goes into sleep mode. Which of the following should be attempted FIRST to correct the problem? (Select TWO).
answer = Change the input mode on the monitor and Toggle the display using the keyboard shortcut
Ann, a small business client, requests a secure SOHO wireless network setup. Ann wants to minimize interference as much as possible from the surrounding businesses yet needs the flexibility for her guests to access the network when authorized. Which of the following would be a feasible solution for Ann?
answer = Channel change
After replacing a motherboard on a customer's laptop for a no sound issue, a technician realizes that there is intermittent wireless connectivity on the laptop. Which of the following should the technician perform FIRST?
answer = Check if the WiFi antenna is connected properly to the wireless card
A user reports they cannot access the Internet. The technician has verified the user's browser settings. The user's PC has a static IP configuration. Which of the following is the NEXT step the technician should take?
answer = Check the DNS server addresses and verify they are current.
A customer says they cannot access the network printer. The technician cannot PING the printer from their location. Which of the following should be the NEXT step in troubleshooting this issue?
answer = Check the link lights on printer NIC
A technician is repairing a workstation that exhibits random reboots at odd times of the day. Which of the following should be performed FIRST when troubleshooting the issue? (Select TWO).
answer = Check the memory integrity and Check the PSU integrity
Which of the following should a technician do NEXT, if the laptop's internal speakers do not work, after replacing the motherboard due to a video issue?
answer = Check the speaker's connection to the motherboard
A laser printer is producing completely blank sheets. Which of the following processes should the technician check FIRST?
answer = Development
A user states that when they power on their computer, they receive a "Non-bootable drive" error. The user works with external storage devices to transport data to their computer. The user stated that the computer worked fine the day before. Which of the following should be checked FIRST to resolve this issue?
answer = Device boot order
A user is trying to setup a small office home office (SOHO) wireless network and does not want any neighbors to be able to discover the network. Which of the following parameters would MOST likely be configured?
answer = Disable SSID broadcast
A user will be installing a switch in a public location and will allow the six users in the office to connect to it with CAT6 Ethernet. Which of the following actions would BEST ensure that there is no unauthorized access to the switch?
answer = Disable unused ports
Which of the following characteristics is generally found on a docking station that port replicators do not offer?
answer = Docks have independent hardware that replicators lack
A bank is upgrading some clerical users' PCs. Which of the following would be the MOST appropriate method for erasing the data on the old PCs?
answer = Drive degauss
Which of the following should a technician do LAST after cleaning up a virus infection?
answer = Educate the end user
A user installed a new SOHO router and new wireless NICs to increase their transmission speed from 802.11b to 802.11g with the manufacturer's default settings. The user lives in an apartment building and is still experiencing slowness to the Internet after the installations. Which of the following is the MOST secure option that a technician could implement to resolve this issue?
answer = Enable MAC filtering
Which of the following steps would allow display output from a laptop to an external display? (Select TWO).
answer = Enabling second monitor in the Windows Display Settings and Press the appropriate Function Key combination
A user has installed a new wireless router and is unable to connect their game console to the manufacturer's service. Which of the following should the technician look for FIRST?
answer = Ensure the correct ports are open.
A technician is working on an issue and has identified the problem and worked out the cause. Which of the following would MOST likely be the NEXT step the technician should make?
answer = Establish a plan of action
Which of the following cables uses both the T568A and T568B standards?
answer = Ethernet
A printer is suddenly not printing using Windows XP. Which of the following is the BEST procedure to get the printing restarted?
answer = Examine the print queue, stop and then restart the spooler service.
A customer reports that their wireless laptop cannot connect after removing it from its carrying case. The laptop boots and the user is able to log in. Which of the following should be checked FIRST?
answer = External antenna switch
Which of the following connector types is only used for Coaxial?
answer = F
A threaded coaxial connector used to connect to a TV tuner is MOST often referred to as which of the following?
answer = F-connector
A technician needs to format a file system to be compatible with the WIDEST range of operating systems. Which of the following file systems should be used?
answer = FAT32
A technician notices that a computer is making a loud clicking noise but continues to run. System speed is barely affected, but they cannot access certain drives. These are the symptoms of which of the following?
answer = Failing second hard drive
Which of the following cable types is LEAST affected in areas of high EMI?
answer = Fiber
Which of the following cable types would be the BEST option to transmit video 2000 feet (609.6 meters) without the use of a repeater?
answer = Fiber
Which of the following is the BEST type of cable to prevent EMI?
answer = Fiber
Which of the following are characteristics of transferring data using fiber as the medium? (Select TWO).
answer = Fiber can transmit data the farthest distance without requiring a repeater and Fiber is the least susceptible to EMI
Which of the following network devices uses NAT to convert private IP addresses into public IP addresses?
answer = Firewall
A user states that the display is not very bright on their laptop. Which of the following is the MOST likely location to adjust the brightness?
answer = Fn key
Which of the following precautions should be followed when replacing RAM in a laptop computer? (Select TWO).
answer = Follow ESD procedures and Remove all power
Which of the following connection types would MOST commonly be found on a laptop to display out to an external monitor? (Select TWO).
answer = HDMI and VGA
When walking past a server with a RAID 5 array, a technician hears a loud clicking noise. Which of the following could MOST likely occur?
answer = Hard drive failure
A customer states that another technician just removed some viruses and now they are not able to connect to websites such as Windows Update, but are able to connect to others. Which of the following is the MOST likely cause of the issue?
answer = Host file has been manipulated
A DSL modem MOST commonly uses which of the following media?
answer = Household telephone lines
Which of the following devices transmits data to all ports regardless of final destination?
answer = Hub
Which of the following provides the LEAST network security?
answer = Hub
A laptop running a Windows operating system has a key that is supposed to launch Internet Explorer, but is not functioning. Which of the following will resolve this?
answer = Installing Hotkey drivers from a manufacturer's website
A technician notices a computer is overheating after 30 minutes of use. Which of the following is the MOST likely cause?
answer = Internal dust buildup
A technician is reconfiguring an email account for off-line mode. Which of the following will describe the expected time of account synchronization with the email server?
answer = It will depend on the time when the account was last synchronized.
Which of the following connector types is associated with a fiber connection?
answer = LC
Which of the following laptop display types relies on a backlight for the display presentation?
answer = LCD
Which of the following is LEAST likely to be considered a consumer replaceable part in a laptop?
answer = LCD screen
A technician is taking apart a laptop in order to replace an internal part. During this process, which of the following represents a best practice?
answer = Label the screws according to where they came from
A technician has a computer locked in a cabinet in the office that shares a printer and some files. The computer must remain on. Which of the following Control Panel options would be used to control the users that are able to shut the computer down?
answer = Local security policy
A technician needs to use Remote Desktop Connection in order to get access to a remote Windows workstation. However, the Programs menu has been hidden and they only have access to the Run command utility or a command-line prompt. Which of the following is the utility that the technician should use to access Remote Desktop Connection?
answer = MSTSC
Which of the following network topologies would MOST likely be used to provide redundancy at each network device to support data transmissions?
answer = Mesh
Which of the following devices converts digital signals to analog ones?
answer = Modem
Which of the following network devices would a client use to store data?
answer = NAS
Which of the following refers to a process of modifying an IP address to allow the device to become hidden and only accessible on a private network?
answer = NAT
Which of the following is true for a 10/100 NIC running at full-duplex?
answer = NIC will simultaneously transmit data in both directions at a time.
Which of the following laptop displays would provide physical flexibility and transparency?
answer = OLED
A technician has upgraded an internal WiFi card on a laptop and now the signal power to connect to a WAP is low. Which of the following is the MOST likely cause of the issue?
answer = One of the antenna wires is unplugged
Which of the following network types BEST represents a network centered around one individual?
answer = PAN
An IR printer stops working for half of an office while the other half is able to print. Which of the following should be checked FIRST?
answer = Physical obstructions
Which of the following display types may be practical for a laptop format, but has limited uses due to heat considerations?
answer = Plasma
Which of the following supports IP telephony devices without requiring external power?
answer = PoE
A technician is troubleshooting a PC that is not completing POST and merely provides an audible beep code. Which of the following should be the FIRST item checked?
answer = The memory configuration
A customer states that their laptop has stability issues after a recent memory upgrade. Which of the following is the MOST likely cause?
answer = The memory is not properly seated.
Which of the following should a technician check FIRST before upgrading the RAM in a laptop?
answer = The motherboard specifications
A user reports that all print jobs sent to a certain printer that require legal sized paper are not printing. However, standard size paper jobs are printing correctly. A technician checks the paper tray and verifies that it is loaded with legal size paper. Which of the following is the MOST likely cause of the problem?
answer = The paper size for the tray is incorrect in the printer setup.
A technician recently installed a new video card in a PC. The PC already has integrated video on the motherboard. When the technician turns on the PC, there is no video. Which of the following is MOST likely the cause?
answer = The power connector for the video card is unplugged.
A user states they have rebooted the printer and it is displaying "PC load letter". Which of the following is the MOST likely cause?
answer = The printer is out of paper.
A customer purchases a new 802.11n router for their home. They connect it to their current 801.11g devices, as well as their new laptop. Even though the laptop has a built-in 802.11n antenna, they are not noticing any speed increase. Which of the following is the MOST likely cause?
answer = The router is broadcasting in Mixed Mode.
After installing a new multifunctional printer, an administrator realizes the flatbed scanner does not scan any documents. Which of the following is the MOST likely reason of the issue?
answer = The scanner lock switch on the device is locked
A client has asked a technician about drive sanitation and wants to know what the difference is between overwriting a drive and formatting a drive. Which of the following would be the BEST response from the technician?
answer = "Overwriting writes 1s and 0s to a hard drive replacing the data, while formatting only clears the reference to the data and only overwrites as space is used."
Which of the following allows for the FARTHEST transmission distance for data?
answer = Single-mode fiber
In reference to express card types (e.g. Express Card 34 and Express Card 54), which of the following BEST describes what the numbers indicate?
answer = Size of the expansion slot
When computers are connected on a network in a manner where the data flows to a central point and then back out describes which of the following networks?
answer = Star
Which of the following settings, when enabled, is MOST likely to result in an IP address conflict on a local network?
answer = Static IP address
Which of the following properties of TCP/IP is used to differentiate the network and the host portions of an IP address?
answer = Subnet mask
Which of the following would BEST segment a LAN while providing additional network ports?
answer = Switch
A customer requires that both of the default FTP ports be allowed on the firewall. Which of the following should the technician enable to allow this communication? (Select TWO).
answer = TCP/20 and TCP/21
A PC is running slower than usual. Which of the following tools would BEST diagnose the possible bottleneck?
answer = Task Manager
An entry level network analyst calls and is not sure which Windows OS features to use to check for users who are currently logged on. Which of the following features would BEST assist this analyst?
answer = Task Manager
From which of the following tools can a technician locate the PID of an application?
answer = Task Manager
Which of the following is the purpose for the tool shown in the exhibit?
answer = Terminating UTP cable
An end user reports that they are unable to access any websites or network resources by the fully qualified domain name (FQDN); however, the technician is able to access these resources by IP address. Which of the following is the MOST likely cause for this problem?
answer = The customer's DNS server is unavailable.
Which of the following describes the expected properties of an asynchronous digital subscriber line service?
answer = The data download speed is faster than the data upload speed.
A user states that their old notebook loses connectivity to the Internet several times a day at work and at home. The issue started after the wireless card was replaced. Which of the following items is MOST likely causing the issue?
answer = The drivers for the NIC need to be updated.
A user reports that the desktop PC shuts down 10 minutes after turning it on in the morning. When the technician moves the PC, it sounds like there are loose parts sliding around in the case. Which of the following is the MOST likely explanation for the PC shutting down?
answer = The heat sink retaining clip has broken loose
A keyboard has been replaced on a laptop. Which of the following is the MOST likely cause that the keyboard does not work?
answer = The keyboard data cable was not connected properly
Which of the following tools would be used to connect CAT5e cabling to a patch panel?
answer = Punch down
Which of the following wireless technologies is primarily setup for video/audio and the frequency is 5 GHz?
Answer = 802.11a
A small business has a Terminal Services server that off-site employee's access. The server is at an address of 192.168.20.10 and the local router is at 192.168.20.1. Which of the following would be the correct entries to enter into the router's port forwarding to ensure that Terminal Services traffic is getting routed efficiently?
answer = Port 3389, Address 192.168.20.10
An administrator has taken steps to secure a SOHO wired network, but as a result the users report that they can no longer access the Internet but can still see other computers on the network. Which of the following would have caused this issue?
answer = Port 80 has been disabled
A computer starts to boot then quickly shuts down. Which of the following should the technician use to troubleshoot this issue?
answer = Power supply tester
Which of the following BEST describes the purpose of an inverter in a laptop?
answer = Provide power to the backlight of the screen
Which of the following is the BEST tool for a technician to use to make sure the network wires are securely fastened in a wall jack?
answer = Punch down
After installing a single new RIMM memory module the system fails to start properly or recognize the new memory. Which of the following is MOST likely the problem?
answer = RIMM modules must be installed in pairs.
Which of the following connectors is used to connect a DSL modem to a wall outlet?
answer = RJ-11
Which of the following connector types is used on a CAT5 cable?
answer = RJ-45
A technician is tasked with upgrading a network card on a Windows 7 Professional PC. The technician installs the network card, loads Windows XP drivers that came with the network card, and reboots the PC. Upon rebooting, the computer blue screens and the technician cannot get the computer to boot up properly. Which of the following should the technician perform to resolve this issue without any data loss? (Select TWO).
answer = Remove network drivers and Boot up in safe mode
The technician is dispatched to look at a user's laptop. The user reports the system shuts down after 30 minutes of field use. The technician notices the battery is not fully charging. Which of the following should the technician perform to resolve this?
answer = Replace the battery
A user is running a RAID 0 array and has problems with one of the drives. Which of the following actions will the technician take NEXT?
answer = Replace the drive; all the data is lost and cannot be recovered.
A technician is called in to troubleshoot a four disk RAID 10 array on a high end Windows 7 Enterprise workstation. One drive has failed. Which of the following should the technician do to fix the problem?
answer = Replace the failed drive and verify the RAID is healthy.
A technician is troubleshooting a RAID 6 array on a high end CAD/CAM workstation. Two disk drives have their fault lights on. Which of the following is the BEST action for the technician to perform when fixing this problem?
answer = Replace the failed drives and verify the RAID rebuilds completely.
A technician has installed a maintenance kit on a laser printer and replaced all consumables. Which of the following should the technician do NEXT?
answer = Reset the page count.
After updating the device drivers for a video adapter, a user reports they are only able to view a portion of the screen and the text is very large. Which of the following is MOST likely the cause?
answer = Resolution set too low
A technician is called onsite to solve a network connection error. Upon arrival, the technician observes a message on the screen stating there is no boot drive found. Which of the following steps should the technician take NEXT?
answer = Restart the system to verify the proper boot sequence.
A technician needs to replace an internal component on a laptop. Which of the following would be an important step to perform BEFORE replacing the component?
answer = Review manufacturer's documentation for disassembly procedures
A technician is asked to upgrade RAM in a laptop from 4GB to 8GB. Which of the following should the technician do FIRST?
answer = Review the vendor laptop documentation
Which of the following network devices would be MOST likely to perform Network Address Translation (NAT)?
answer = Router
Which of the following uses policies to direct network traffic?
answer = Router
When installing additional RAM for a laptop, which of the following would MOST likely be used?
answer = SODIMM
Which of the following memory form factors is MOST commonly found in laptops?
answer = SODIMM
Which of the following memory types is used exclusively in laptops?
answer = SODIMM
Which of the following can ONLY be installed when a laptop is turned off and disconnected from all power sources?
answer = SODIMM chip
Which of the following Internet connection types would typically have the GREATEST latency?
answer = Satellite
Which of the following tools and test equipment is routinely magnetized and should be used with caution around magnetic media?
answer = Screwdrivers
A consultant is looking to consolidate six company servers onto one physical system. Which of the following requirements is MOST important on the new setup to ensure stable functionality of the virtual environment?
answer = Server hardware resources
A user has installed a second hard drive into a computer and receives a message stating 'Invalid Boot Volume.' Which of the following should a technician recommend to solve this problem?
answer = Set the jumpers on both hard drives to C/S.
When comparing DSL broadband to cable broadband, which of the following is an advantage of DSL broadband?
answer = Signal is not shared back to the switch
A user recently purchased an 802.11g-capable laptop, but reports their network connection speed is much slower than expected. The technician notes that while the users wireless signal strength is excellent, they are connected at just 11Mbps. Which of the following BEST describes the cause of the problem?
answer = The user is connected to an 802.11b wireless access point.
A user's CRT display is not displaying colors correctly. Turning the display to the right or left sometimes temporarily corrects the problem. Which of the following should the technician check?
answer = The video cable
A technician must trace a network cable from a user's desk to the punch down block in the wiring closet. Which of the following tools would be the BEST choice?
answer = Toner probe
Which of the following is the BEST tool to verify the cable is plugged into the correct port on the patch panel?
answer = Toner probe
When replacing the CPU in a laptop, which of the following locations should have thermal grease applied?
answer = Top of the CPU
Ann, a user, calls requesting help selecting a printer connection technology. She wants to connect multiple devices to her laptop docking station using an external hub. Which of the following connection technologies would BEST meet Ann's need for multiple devices?
answer = USB
Joe, a user, wants to secure his home wireless network and allow only certain devices access to the network. Which of the following measures would be the MOST effective means of limiting access?
answer = Use MAC filtering
Which of the following is the MOST secure method, short of physical destruction, that would be used to ensure that data on a hard drive cannot be recovered?
answer = Use an overwrite program
A customer states their laptop screen is very dim. In order to avoid going to the client site, which of the following is the FIRST action the customer should perform?
answer = Use function keys
Which of the following typically cannot be upgraded in a laptop?
answer = Video card
Three locations in the same company are connected with routers to a private T-1 point-to-point line. The sites have their own dedicated private subnets but can route to each other. Which of the following networks is described in this scenario?
answer = WAN
Which of the following encryption methods is considered easily broken and should be avoided when configuring wireless security?
answer = WEP
Which of the following encryption types is the LEAST secure?
answer = WEP
Which of the following wireless encryption types is vulnerable to weak IVS attack
answer = WEP
Which of the following is the strongest wireless encryption method?
answer = WPA2 AES
Which of the following is MOST likely found inside a laptop display assembly? (Select TWO).
answer = Webcam and Wireless antennas
Which of the following is MOST likely to have a physical switch on a laptop that allows it to be turned off without going into the BIOS?
answer = Wireless
The wireless antenna is typically located inside the laptop's:
answer = display bezel
A Windows XP system stops booting with the error message 'NTLDR is missing'. Which of the following is the BEST resolution for this problem
answer = fixboot
A technician needs to remove the ability of standard users to shut down or restart a shared computer. Which of the following commands can be used to accomplish this task?
answer = gpedit.msc
An outline of an image can be viewed on a laptop screen, but it is very dim and the screen appears almost black. This can be caused by a failing. (Select TWO).
answer = inverter and LCD
The SODIMM memory form factor is generally used in which of the following?
answer = laptops
A technician is dispatched to a location that has multiple laser printers. One of the network printers is printing what appears to be a shadow image. The technician could solve this issue by:
answer = replacing the drum.
Which of the following will provide the FASTEST boot times for a laptop user?
answer = solid state drive
Which of the following would a technician MOST likely upgrade on a laptop?
answer = video card
Which of the following ports MUST be open to connect to a PC using RDP?
answer =3389
Joe, a home user, reports that on occasion he cannot print from his laptop to his wireless printer. The problem seems to occur only when Joe is at one end of his home. A technician checks the signal strength of the laptop in that location and finds it to be good. The technician notes that Joe's router is using the default SSID with no encryption. Which of the following could be the issue?
answer =The laptop is picking up another router with default settings.
A user reports that they cleared a paper jam and now cannot print. The technician reseats the paper and then prints a test page from the printer. A test page sent from the workstation does not print. Which of the following actions should the technician take FIRST?
answer Clear the print queue
