Last chapter quizzes BUSA

Which of the following is a key factor that operations managers evaluate when deciding the location of a manufacturing facility?

Adequacy of utilities

In the context of a cybermediary, _____, operated by PayPal, is used to handle companies' web and mobile payments.

Braintree

_____ software provides powerful drawing and drafting tools that enable users to create and edit blueprints and make drawings quickly and easily.

Computer-aided design

_____ is a family of generic standards for quality management systems established by the International Organization for Standardization.

ISO 9000 (quality management) ISO 14000 (environmental)

Which of the following is a characteristic shared by all versions of total quality management (TQM)?

It focuses on prevention rather than correction of errors.

Which of the following is a characteristic of total quality management (TQM)?

It focuses on the empowerment of employees.

Which of the following statements is true of a servicescape?

It includes factors such as ambience; functionality; and signs, symbols, and artifacts.

Which of the following best defines an expert system?

It is a decision support system that helps managers make better decisions in an area where they lack skill or knowledge.

Which of the following best describes an extranet?

It is a private network that allows firms to provide additional services to their external stakeholders.

Which of the following best defines a cybermediary?

It is an Internet-based firm that specializes in the secure electronic transfer of funds.

Which of the following statements is true of foreign outsourcing?

It is likely to create coordination problems.

Which of the following best describes spyware?

It is software that installs itself on a computer and tracks the user's Internet search history.

Which of the following is one of the roles of the information technology (IT) department within an organization?

It maintains the information resources of the company and provides technical support to the employees.

_____ is a system that emphasizes the manufacturing of goods to meet actual current demand, thus minimizing the need to hold inventories of finished goods and work in process at each stage of the supply chain.

Just-in-time production

Which of the following statements is true of Web 2.0?

Many Web 2.0 sites rely on users to provide most of their content.

Which of the following statements is true of viral marketing?

Many viral marketing campaigns use social media extensively.

Which of the following statements is true of decision support systems (DSS)?

They give managers access to large amounts of data and the processing power to convert them into high-quality information quickly.

Which of the following statements is true of services?

They must be consumed where they are provided.

Which of the following statements is true about enterprise resource planning (ERP) systems?

They provide a common information system that makes it easier for organizations throughout a value chain to communicate and coordinate their activities.

Which of the following is true of pharming?

a. It is a scam that attempts to steal identities by routing Internet traffic to fake websites.

The goal of mass production strategy is to:

achieve reductions in average cost by taking advantage of specialization and the efficient use of capital.

The term _____ refers to replacing human operation and control of machinery and equipment with some form of programmed control.

automation

A(n) _____ is an Internet connection that is capable of transmitting large amounts of information very quickly.

broadband Internet connection

The use of Internet-based storage capacity, processing power, and computer applications to supplement or replace internally owned information technology resources is known as _____.

cloud computing

_____ gives the creators of intellectual work the exclusive right to produce, record, perform, and sell musical works for a specified time period.

copyright laws

To operations managers, _____ means producing output or achieving a goal at the lowest cost.

efficiency

In a _____, the good or service stays in one place, and the employees, machinery, and equipment are brought to the site when needed during various stages of the production process.

fixed position layout

_____ are skilled computer users who try to gain unauthorized access to other people's computers, sometimes with malicious intent.

hackers

Barcode scanners, printers, routers, and smartphones are examples of:

hardware

In the context of the critical path method (CPM), _____ are activities in a project that must be completed before some other specified activity can begin.

immediate predecessors

Property that is the result of creative effort, such as books, musical works, inventions, and computer software, is known as:

intellectual property

A(n) _____ is a private network that has the same look and feel as the Web and uses the same web browser software to display documents, but limits access to the employees of a single firm.

intranet

Which of the following is a limitation of an expert system?

it has little flexibility and no common sense

Eddys Inc., a denim jeans manufacturer, has employed a strategy that allows it to manufacture jeans that suit the needs of specific customers. This strategy enables Eddys Inc. to produce its goods in small quantities and offer a wide variety of options to its customers. The firm is able to do all this at costs almost as low as those associated with traditional production techniques. Given this information, it can be inferred that Eddys Inc. uses _____.

mass customization

In the context of tokenization, Apple Pay uses secure fingerprint scanners on iPhones and iPads to authenticate a purchase approval. Then, a(n) _____ is sent to the retailer who authorizes the funds.

one time code

_____ is concerned with supervising all of the activities involved in creating value by producing goods and services and distributing them to customers.

operations management

_____ of intellectual property occurs when someone reproduces and distributes copyrighted work without obtaining permission from—or providing compensation to—the owner of the copyrighted material.

piracy

A _____ consists of all of the tangible and intangible features that create value for consumers by satisfying their needs and wants.

product

In the context of facility location, many _____ place primary interest on locating close to their customers.

service firms

Unsolicited commercial emails, which are usually sent to huge numbers of people with little regard for whether they are interested in the product or not, can be detected and eliminated with the use of _____.

spam filters

In the context of operations management, _____ means finding ways to meet an organization's current objectives while protecting and preserving the environment for future generations.

sustainability

Which of the following statements is true of ISO standards?

they are mostly industry specific