Learning check weeks 3-6

What are some good questions to ask during an interview?

"What is your ideal candidate?", "What is your favorite part about working for this company?", or "What makes you proud to work for this company?" are some good questions to ask your interviewer. These are all great questions to ask because these are questions that are less frequently used, so it will make you stand out in the interview process. It will also give you a good indicator of the company culture, and it will allow you to learn more about the company you may get hired at.

What is a "Silent Wounded" and how can a manger help them over come this mindest?

A Silent Wounded is someone who doesn't trust you due to things happening in their past. They have been previously hurt by past managers which has created terrible trust issues within them. Now this person works for you, and it is your job to help them overcome this feeling. A great way to to help this Silent Wounded is to begin to rebuild their trust. Although this will take some time, these team member are often loyal and worth the struggle. Start off with small talk, showing gratitude and appreciation, and asking deeper questions. Celebrate them!

Why might a recruiter be impressed to see "Studied Abroad" on a resume?

A candidate who has studied abroad stands out to a recruiter because it shows independence, adaptability, and resilience. Recruiters look at this independence and may find the candidate a good fit because they may be more open to transferring to different locations if need be. Employers need their candidates to be adaptable and flexible especially during these unpredictable times. Candidates who have studied abroad have had to overcome a lot and may be more equipped to handle change and hardship.

What are some things that you can do to stand out and why should you do them?

A couple different things that you can do to stand out are; get certifications, learn another language, study abroad, get into leadership positions, and do mock interviews. Doing any of things will help you stand out because they are not something that everyone does. Putting these things on top of your degree will show that you care about what you do and always strive to do better. Doing mock interviews will help prepare you for the real thing so that you are less nervous in an interview with an employer.

What is the difference between entering the hospitality field with a degree versus without?

A degree in hospitality is a future investment that will not give you any edge over your peers, without a degree, immediately after college. Further into your career, you will discover that your degree helps you to get certain job titles with certain companies. These job opportunities are at higher value and in higher demand due to their higher pay and quality.

What is the difference between a leader and a manager?

A manager is someone who can simply keep their team on a track that has already been laid out. A leader is someone who can create that path for the team. Leaders are great forecasters, they can construct goals and set the stepping stones necessary to complete them. While managers are there to help make sure the team stays efficient, leaders will be there to make sure the team is getting everything they possibly can out of the experience.

Do you know how to get your mentor?

A mentor is a teacher who can help you grow as a leader in your field, through their knowledge and experiences. If you are searching for a mentor look towards your superiors or reach out to accomplished individuals in the field you desire. Start by becoming approachable and build a relationship with the individual. Then, show them that you desire to grow, do not tell them, show them by asking questions and taking action with he answers they give you. Most importantly make yourself noticed and show interest in what they are offering you.

What is a recruiter?

A recruiter is an individual that work to fill a job position in a business or organization. A recruiter's job consists of seeking out a person that has similar job experience and is best fitted to work at the work environment. The individual that is recruited is placed in an agreeable employment position in the business or in the organization.

What is a recruiters ultimate goal?

A recruiters ultimate goal is to determine if you are the best fit for the specific role of a specific company. Recruiters want to know if you as a candidate are able to make their life and job easier and how you are going to do that. To determine if you as the candidate are the best fit, a recruiter will be looking at everything you do. Everything will be judged and everything will be a test.

Why is it important to keep your resume's within 2 pages?

A resume should be something that explains who you are. It is essentially a profile that one creates to give to employers when applying for jobs. It is important that the resume is short but long enough that covers your past work experiences, skills that you think would apply to the job, and or any certifications that one may have. If it's too long, a recruiter won't want to be a novel about one. But if it's too short, you may come off as "didn't try hard enough". We want to make a good impression to recruiters.

How is Drury Inn different from other hotels? What makes them who they are?

According to Blake Soreng a guest speak the General manager of Drury inn . The hotel is vertical integrated meaning it the company is has more than one production. They have 150 hotels in 27 states including the flagstaff location. They have upper mid scale in the hotel industry. They are pretty proud to get the JD power Award winner 15 years in a row.

According to Jason Davis, why is it important to be prepared for anything in this industry?

According to Jason Davis anything can happen during your career in the hospitality industry. In Jason's career, 9/11 occurred when he was just entering the job market and it greatly impacted the hospitality and tourism industry's. And currently the COVID-19 pandemic is going around the globe and the companies that are not able to adapt to this great and sudden change will fail in these times. Jason also said that in the future of our careers another event similar to 9/11 or COVID-19 may happen again, and the next time it may be up to you to solve the problems.

why shouldn't we negotiate about rates during interviews?

According to Jason Davis, most of companies is reducing the rates of their entry level jobs because they are losing money during the pandemic. What is more, many mangers have lost their jobs and back to job hunting market too, so we are competing with people who have manager experience. Therefore, we are not in place where we can negotiate with HR managers.

Referring to The Law of Lid, what is sacrificing and what is its importance in leadership?

According to Kaitlyn's presentation on The Law of Lid, sacrificing means as a leader you know when to give up things that only benefit you as the leader and not everyone as an entire unit. Making sacrifices in a leadership position and showing that you are able to be selfless in giving things up that only benefit you will allow you to earn the trust of those who follow you in your leadership.

What are some of the "Do's" when creating your resume?

According to Kelli, there are various "Do's" that are required when creating your resume. The most important thing is to spell check and proofread before submitting. To make it easier on your future employer, be clear, concise, and use reverse chronological order. It is important to use numbers/metrics when ever you can. Make sure you label any internships, seasonal, and contract positions. In today's world, it is crucial to have an updated LinkedIn profile that includes your perfect resume.

According to Law of Naivigation, how can you prepare once you are a leader?

According to The Law of Navigation, there are a few ways to prepare for it once you are a leader. First you can draw on your past experience. This means you reflect on success and/or failure. Second, you can examine the conditions before making commitments, which includes counting the costs and measuring factors. Third, you can listen to what others have to say around you. And lastly, ensure your plan represents both faith and fact with a positive attitude.

Why is loyalty such an important quality to have in a work setting?

According to our guest speaker, Hunter, loyalty is a key aspect in the work force. He had noted that when an employee gains the loyalty of their manager or employer, they do not need to ask permission to do a certain task. I personally agree with him because it is important to know that your management has full trust in your decisions. I believe that this is a good starting point in setting a solid foundation for a successful business.

What should a leader do before making commitments?

According to the law of navigation, a leader should look outward into current environment around them to count the cost, look at measurable factors like finances, resources and talents, and look at intangible factors like timing, morale, culture and momentum before making commitments. It is very important for leaders to choose the right timing to make commitments and be responsible for them

What are the advantages and disadvantages of having a vertically integrated company?

Advantages of have a vertically integrated company are that as a company most of what your hotels will need can be provided by the internal company. For example Drury Inn is vertically integrated and as a company they build the hotel, manage the hotel, and supply the hotel with furniture or anything else they might need. A disadvantage of being vertically integrated comes when the hotel may unexpectedly need a few extra items and the company is unable to get the supplies there as quickly then the hotel may need to buy from outside of the company.

How can you make a recruiters job easier? And why?

Although this may not be obvious, you should always strive to make things easier for a recruiter when they are assessing you either in your resume or interview. Making clear concise points helps them to quickly understand what you bring to the table. Highlighting noteworthy skills or accomplishments so they are noticeable will make you stand out. By putting in the effort to be more organized it will give a strong first impression of what you could be like in the workplace.

Why is it important to keep in contact with many different recruiters?

Although you may not have plans to work for a specific company, it can still be very beneficial to keep in contact with their recruiters. By doing this you can learn more about the companies and what your best options are. Not only will it show your dedication to finding the right fit for you, but also helps build connections. you never know for sure where you will end up so you should not cut ties with other companies who could possibly hire you if one position falls through.

What is the difference between an autocratic and democratic manager according to Ken Blanchard?

An autocratic leader is one that is tough and results driven. This kind of manager may work for an organization that produces great results and large profits, but their employees seem to suffer a little bit. A democratic leader is one that is seen more as a "nice guy" but produces opposite results to the autocratic leader- their organization may not boast about having the highest profits but their employees are thriving. Blanchard describes these two types as "being half a manager", and says that ideally, "both the people and the organization profit from their presence."

What is the difference between an Entrepreneur and leader

An entrepreneur is a person who find ways to build a new company and organizes things and not necessarily a leader. They are ones to make a product to be profitable. Some of them aren't the ones to love people and want to have influencer. A leader is someone who love people and want to lead them to success. They have the mindset and ability to show leadership.

Why is it important to create clear and concise instructions/goals?

As a leader or manager creating clear and concise goals allows everyone apart of the team to understand what you expect from them. With everyone on the same page there is little room for confusion and question of confusion to be asked. This allows for projects and the pursuance of goals to be as quick and easy as possible. Also, when their is failure it is easy to understand where we as a team went wrong and how we can get back on track to success.

Why is it important to know other positions as a manager?

As a manager you never know when a crisis will happen. From something as small as an employee call off to a world wide pandemic, you never know what will happen. Right now with the Covid-19 pandemic a lot of employee lay offs are happening. This means managers are needed to step up and cover shifts and positions that they normally would not work at. Knowing all job duties for every position in your work place is important so you can step up and work in understaffed areas.

What are some important qualities to have as a leader?

As a manager you should strive to be a leader in your organization. The qualities you need to have to be a leader vary from humility, trustworthiness, courageous, self-aware, decision making and critical thinking, clarity, courage, and most of all being passionate. These qualities will help you become a better manager but most importantly a better leader in your field.

What is the importance of being flexible when job hunting?

Being flexible when job hunting, especially in times like this, can be absolutely vital to your future success. For students right out of college, showing that you are flexible can help you move quickly through the ranks. Allowing companies to choose your start date and pick wher e you will work shows them that you are flexible and willing to take a chance. Companies are more likely to work with people who are willing to move around. They value those kind of people and usually promote them faster.

What is CARRUTE and what does each letter represent?

CARRUTE is an acronym to teach and remember important aspects of leadership. C is communicate clear expectations, beginning at the interview and during training. A is accountability--after expectations are communicated, everyone must be held to that standard, including yourself. R is recruit friendly people--a good personality cannot be taught. R is reward and recognize--if there are repercussions for falling short, there should be rewards for doing well. U is utilization of process, such as using a process audit to ensure set processes are being used effectively. T is train--develop your people constantly. E is empower--it creates buy in.

Why is it important to have good communication skills as a manager?

COLLAPSE As a manager, a lot of people rely on that position to be one's guidance. It is important that managers are able to help one succeed in the work environment, but to also them them fail and learn from their mistakes. Having a good communication means that the manager is helping one understand what is right and wrong when dealing with a problem. Talking to the employees thoroughly to make sure that they won't make the same mistakes again. Understanding that words matter anywhere you go.

What is the purpose chapter takeaway presentations?

COLLAPSE Chapter take away presentation is to extract leadership points and students to find reason and connect personally with each chapter. Professor is looking for student who pay attention to the chapters and give insight of future careers. Presentation is a way to get out of the comfort zone by speaking in front of the class and teach them new things and can use it in the near future. Professor and other students aren't looking for a boring story by telling them someone bought a new house in the book but a lesson to learn.

How will the in-class presentations work and what will they be based upon?

Each chapter and section from the 3 books we will read in the course will be presented by each select student. Students have a choice on how they would like to teach their assigned chapter which can include PowerPoints, diagrams, homemade videos, lectures, or other relevant ways to convey the full meaning from the chapter. At the end, there is one student who will review all three books and retell their takeaway from the total content.

Why is it important to be humble in a workplace?

Even when we graduate from college with our degrees, there are a lot that we don't know in our world. Just because we have gotten our degrees does not mean that we will not make mistakes or understand everything in a workplace. It's important to be open minded and to learn from people above us. To be humble and respectful to our elder coworkers as they have been through a lot more than we have. Being humble also opens up doors and opportunities to become the better leader and space for exponential growth.

Why is it important to recruit friendly employees as a manager?

It is very important to recruit friendly employees so your work environment is healthy, welcoming, and boosts moral. Not only does it help with the behind the scenes of a business, but it also helps with revenues for your company. If you go into a restaurant with happy welcoming employees, this would make you want to come back. So therefore, with hiring friendly employee's it helps with returning revenues for your business.

According to Jason Davis, what are some benefits of getting your degree?

Getting a degree is beneficial because it shows recruiters that you were able to set, commit, and achieve a long-term goal. Another benefit is a lot of job openings now require that applicants have a college degree to even apply. Also, the information you learn in college combined with the experience you gain is what creates an effective worker. Even if you don't remember the specific details, the broad concepts will benefit you in each position you have.

Why is having a mentor in your professional career important?

Having a mentor to look up to in the hospitality industry helps to have an example of a successful professional that the mentee can strive to be like. Navigating the hospitality industry alone can be very difficult so having a mentor who has previous experience serves to be useful more often than not. A mentor should be someone who is trusted and make the mentee feels safe to ask questions and seek advice free for judgment.

What does Jason Davis mean by Pivot? What things are we going to struggle with.

He said, we need to be flexible with our schedule. We have to be okay with maybe taking a pay cut and. no bonus or raise for about a year. Be comfortable with the challenges that a new environment will bring forth. It will change everyday won't be the same as the other days. He mention we will struggle being organization and having a routine. We will be likely younger than the employees we are going to manage.

Why do you think people "below the line" of the blame game, need to have their brains rewired?

I think that people who find themselves as part of the blame game need to rewire their brains, because thinking negatively can impact their future. Those who constantly think negatively can damage other peoples' perceptions of them. People around negative thinkers do not want to work with them as a result of seeing how they can be blamed for something a negative thinker feels or believes. If a negative thinker rewires their brain to think more positively, they will see everything in a new light that can make their work feel more appreciated.

What is the importance of "pivoting"?

In this industry, things are changing all of the time. It is important for you to be flexible and to pivot with the constant adjusting business. We will all go through another serious event eventually that may change how things are done, such as another pandemic or another market crash. They might have to take a pay cut or take away a bonus for that year. It is important to be prepared and to pivot to any changes occurring with in this industry. Adapt to those new challenges.

Why is it so important to research the company you are interviewing for before hand?

It is crucial to have some knowledge of the company you are looking to get hired at before sitting down for an interview. It shows the recruiter how serious you are about applying and whether or not you will be a good candidate. It also gives you first hand knowledge on the organization which in return gives the ability on how they operate. If hired, you will already be a step above everyone else.

Why shouldn't you fidget during an interview and what are some things you can do to hide it?

It is distracting for the interviewer to see you fidgeting and it shows you are nervous. Even though the interviewer knows you are probably nervous you want to appear calm and professional. A way to hide your fidgeting is to have a paper clip in your pocket to play with during the interview. Make sure it is not in the view of the interviewer, on Zoom you can simply have it below the camera, in person have it below the desk.

Why is it important to be firm, fair and consistent as a manager?

It is important for managers to be firm, fair and consistent not only to keep order and structure in their workplace but also to gain respect from their employees. Employees are more likely to respect and follow orders if managers stay consistent with following protocols and show that they can be understanding. Tardiness, for example, is a common problem among employees. A manager should be firm when confronting their employees about being tardy, but should also be understanding if the tardiness is caused by personal problems. The manager should also be consistent with all of their employees, treating each one equally.

Why is wording what you say so important?

It is important to have the correct words and wording for you message to come across clear. If you don't use the right words then your message can be conveyed incorrectly or you could put blame on the person you are talking to unknowingly. It is also important because you want to make sure you sound intellectual. When you are working with a manager or someone who holds a higher title than you making sure you speak correctly is especially important.

Why is it important to keep your previous work experience descriptions between 3 to 5 bullet points?

It is important to keep your previous work experience descriptions between 3 to 5 bullet points because a recruiter is not going to want to spend the time reading thirty resumes, all with long paragraphs of job responsibilities. They want to be able to skim it quickly and see what qualities you have learned from previous jobs that will make you an ideal candidate to be hired by them.

Why do you think it is important to check yourself for filler words when speaking during an interview?

It is important to make sure you are not using filler words during interviews, because everything you do prior and after to the interview leaves an impression of you for the company. By speaking with filler words, you seem like you did not give yourself enough time to think before speaking. Overall this affects how the interviewer perceives you, giving them the impression that you are unprepared and cannot think on the spot.

Why is it important to not write your references on your resume?

It is important to not write your references on your resume. For example, if you applied for about 20 jobs and you put your references on your resume then, your references could recieve calls all day regarding your work ethic. References will be asked from the potential employer later on. Also, you should always inform your references that they are a reference on your resume. Nobody wants a surprise call and be caught off guard.

Why is it important to respond to emails (48 hrs), phone calls, and text messages in a timely manner?

It is important to respond to people to their means of communication in a timely manner, professional or not, because otherwise you seem like you do not care and are uninterested. It is rude to leave someone waiting for a response and if it is in a professional setting, you are showing them where you have prioritized them. A business or company will not see you are viable candidate for them if their first impressions of you are you ignoring them when they are trying to reach out to you.

Why is it important to not job hop?

It's crucial to not job hop because it makes companies believe that you aren't capable of working in the hospitality industry. At the least, you should stay with a company for three years. It's understandable that in college, you will job hop because, during breaks that we have time to go home, we will find a job there for us. After college, you shouldn't move between different companies because it takes time to move up in any company you work for.

Why is it important to do research on companies you may work for and what are a few specific things to look for?

It's important to do your research on a company you may work for so that during your interview you have knowledge going into it to reflect good things upon you, but mostly to determine which company has the same sort of values as you and which company functions, manages, and runs in a way that you can work with. A few things to research specifically are their company values, work hours, pay & benefits, whether it's privately held or a public company, manager turnover rate, and even their training programs.

Why should you not talk poorly about former employers and how can you explain why you left a previous company without bashing it?

It's important to never talk poorly about former employers because it creates a bad impression of being negative, deceitful, and not taking accountability. It is better to keep things positive and professional whenever possible. In a situation such as being asked why you left your previous company, it is always better to keep it simple and professional than to go into the details, and to reframe what you're looking for as a positive. Good responses include "it wasn't the right fit for me" or "I was looking for a company with/that ___".

Why can being over optimistic when navigating a team be harmful?

It's vital for a leader to understand their own strengthens and weaknesses. A leader mustn't take on challenges where they are over optimistic about their abilities because they may minimize obstacles in the process. If a leader isn't honest with them self in what they can and can't achieve, they will ultimately be blindsided along the way. A leader is in-effective at navigating their team if they don't balance fact and faith when evaluating a situation.

Why is it important for hotels to be adaptable?

It's vital for hotels to be adaptable because the needs and wants of customers are constantly changing as the world's situation evolves. If a hotel refuses to grow and adapt to changing situations, the hotel will be unsuccessful. Drury Hotels was able to adapt to change during the Covid-19 Pandemic through implementing new grab and go style breakfasts, limiting seating available in the lobby and dining areas, and implementing lower room rates for health care workers.

According to Jason Davis of the Old Spaghetti Factory, what are some ways that you can market yourself?

Jason Davis spoke about various ways a student candidate can market themselves while they are searching for a job. The first way is reaching out to recruiters and executives. Even if you are not necessarily interested in working for a specific company, it is always beneficial to speak to recruiters and executives. The next way is joining social organizations. This can either be sororities or clubs or anything that would fall in the category of a social organization. Seeking out professors as mentors is also a great way students can market themselves because professors can really see a students potential and help students to network. The last way a student can market them self is by volunteering within their major.

What are examples of things you should NOT do during an interview?

Kelli Westerdahl spoke in our class this week and gave some helpful tips regarding what you should or should not do during an interview. Some of the things she considers "red flags" would be bashing your former employers, arguing about the position, or trying to multi-task. This is not an exhaustive list, but these are major "do-not's". These behaviors indicate to the recruiter that you may have a tendency to be arrogant, unprepared, or do not care whether or not you get the position you are interviewing for.

What are some of the do nots for resumes?

Lying is the first thing that Kelli said that you should not do on your resume. This is important because you do not want to give the company a false idea of who you are. Never use hard to read fonts because the recruiter might not even give your resume a chance. Never copy and paste your job descriptions from the one your company gave you. Lastly, never put, "references available upon request" because that is a given so it does not need to be stated.

What is the difference between the Drury Inn and MHG hotels?

MHG hotels is a franchise. A franchise hotel means the business is allowing others to use their name for their hotel, but they have to pay a fee to the franchise. For example Springhill Suits pays a fee to Marriott. Each hotel is owned by a different person. As for the Drury Inn, they're all owned by one person. The Drury Inn is known as a chain hotel. The Drury Inn is family owned and operated.

What are some ways to make smart financial decisions?

Making smart financial decisions straight out of college can help you become stable in the long run. Opening a 401K for starters can help you save money right away. Putting in even 10% of your income each year will help boost your savings for retirement. Learning to spend money responsibly is very important. Buying a cheaper apartment in a safe area is better than an expensive one in the big city. Learn to work off of a budget. These small decisions are bound to help you financially over a long period of time.

Why is it important to take advantage of opportunities that are presented to you?

On Monday, guest speaker Hunter Carmichael discussed the importance of taking advantage of opportunities presented to you. He mentioned that amidst COVID-19, he offered jobs to seniors graduating from the HRM program. He was only able to hire one student because he didn't get many responses. That is a missed opportunity for those seniors, because they had the chance to work for MHG hotels and get more valuable experience in the industry. They also missed the opportunity to learn how to deal with the pandemic in the hospitality industry, which is very useful knowledge, but they chose not to.

How long does it take for a recruiter to go through a resume and what can you do to stand out?

On average, it takes a recruiter 30 seconds to scan a resume. If they see a spelling mistake, grammar mistakes, and other common mistakes, they will automatically discard the resume. Creating bold or noticeable sections in the paper as well as short and concise definitions and descriptions will help the recruiter quickly pick out pieces of your resume they want to focus on.

What is one major takeaway a person can acquire from the concept of One Minute Praisings?

One major takeaway when it comes to One Minute Praisings is that people will find it easier to do better work when a manager can provide them with clear and specific feedback. Without clear feedback, employees may become frustrated and confused on what they are doing right and what they are doing wrong. This can greatly affect their work ethic and work satisfaction. The best thing a manager can do is give feedback when needed as soon as possible, that way there is no confusion on an employees part.

What is PPP Funding and what is its relevance to what has been going on in the world?

PPP Funding is a Payroll Protection Plan. This funding is a government loan that provided businesses the opportunity to be able to remain paying their employees through the pandemic of COVID-19. The Payroll Protection Plan was a forgiveness loan so long as the organization met the requirements, such as rehiring the employees who were laid off as a result of the crisis. If the loan was not entirely forgivable, interests rates were low, payments were deferred, and additional fees were not charged.

Why you should reflect on failure and how?

Past experiences are a very valuable tool in becoming a better leader, even failure can be very useful to growth. you should consider what these failures were and why they occurred. Understanding why a mistake was made will aid you in avoiding it next time. This doesn't mean you should dwell, the key here is to aknowledge and move forward by practice reflective thinking.

What is it important to be professional?

Professionalism is important because it can take you far in your career. A professional work place attitude and appearance allows employees to take pride in their work and it also improves their work performance. A leader that behave professionally set standards and sets appropriate examples. They are encouraging the people they are leading to care about themselves in a manner that can support the company.

Why is it important to have a LinkedIn profile?

Resumes are the main source of information for an employer to get to know you. However, with technology's growth, many employers are beginning to check LinkedIn and other employment oriented websites over resumes. LinkedIn is a great platform for you to add things that you can't necessarily fit into your resume, such as a profile picture or other important skill sets. It is important to keep up with your profile and add new things continuously so that you and other employers are up to date with your jobs, schooling and skills. It is also a good way for people to network.

According to Hunter Carmicheal, what were some of the cost-saving principle that he put into effect in his hotels during the COVID-19 pandemic

Some of the cost saving principles that he put into his hotels included closing down certain floors, closing all restaurants, reducing trash pick-up, turning AC off unless the temperature went under 50 degrees. They also would mow the lawn themselves, the top managers would be working the front desk and no longer served breakfast in the mornings. This way the hotel's were able to stay open and generate some kind of revenue through selling rooms.

Why should a manager set clear expectations from the beginning?

Setting up obtainable and realistic expectations is a very crucial aspect to get your team all on the same page. Without having these goals that they should maintain, they wont know how well they are doing. Being clear from the beginning sets a precedence rather than being unreasonable later on. Along those lines, if you try to be lenient and then later have high expectations they may fail because they were not set up for success.

What are some good opportunities to take advantage of in college and how will they make you stand out?

Some good things to do now to make opportunities for yourself are checking NAU HRM's social media, including LinkedIn and Facebook. Another thing you can do is check Suzanne Taylor's emails for new opportunities. This is important to do because it will allow you to find out about new jobs, volunteer opportunities, and potential employers you did not know about originally. This will also give you an advantage over other students because many students will not take advantage of these opportunities, and it will give you a leg up over the other students you are competing with for jobs.

How has the pandemic changed the expectations of travelers when they go to a hotel?

The COVID-19 pandemic has drastically changed the world of tourism. With so much uncertainty about how the virus travels hotels have a large responsibility to their guests to ensure they are safe while on property of a hotel. During the pandemic hotels offer fewer amenities which guests have come to expect in the past. MHG Hotels stopped serving breakfast, closed on property restaurants and stopped ordering newspapers. The COVID-19 pandemic has switched the hospitality industry from service to survival.

According to Jason Davis, what are some Manager benefits The Old Spaghetti Factory provides?

The Old Spaghetti Factory provides many benefits for their current managers. This includes, 401K, bonus program, a Verizon discount, one Saturday off per quarter, a meal program, vacation time, and two vacation days are granted upon completion of training. It is important for companies to offer benefits to managers because it shows them that the company is not only invested in their overall health but their future.

According to One Minute Manager, what are the three main types of management?

The One Minute Manager talks about the main three types of leadership. The first type is Autocratic. In the autocratic leadership style the manager puts the needs of the company ahead of the needs of their employees, in this form of leadership the results of the company are more important than the people. The second form is Democratic in this form of leadership the people are put ahead of the company and the results of the company suffer because of it. The third type of management is where the needs of the people and the company are met.

Hunter Carmicheal has worked many U.S. crisis, What is the Crisis he deemed 10 times harder and why?

The crisis Hunter deemed 10 times harder is the Current Covid pandemic. This has been a struggling pandemic because it affects the hospitality industry financially, affects their service, and policies for employees and guests. When it comes to service the hospitality industry had to cut number of employees and cut the amount of guest they can allow in the hotel. Many management companies, such as Hunter's had to close hotels, transferring guest to another hotel. When it comes to policy he spoke on the struggle with employees and guest keeping their masks on, also Covid positive guest staying inside.

How can you apply the law of navigation to everyday life?

The first way that you can apply the law of navigation to your life is to regularly reflect on both positive and negative experiences that you have had. Reflecting on your past is a great way to see how you can improve in the future. Another thing that you can do is to make sure that you do your homework when you are assigned a task or project. This is important because it will help you be prepared in advance for the project. Lastly you should figure out which way you lean, faith or fact.

According to the law of the lid, what are three ways to see your leadership?

The first way to see or measure your leadership abilities in action is to look at your ability to set goals. The second way is to do an honest self evaluation of how you think your leadership skills are personally, and the third way to see your leadership abilities is by asking others to honestly evaluate and give feedback on your leadership. The people around you might mention things you hadn't noticed yourself.

Why is being flexible so important in the hospitality industry?

The hospitality industry is constantly changing so it is crucial to get your foot in the door as soon as possible. As a young college graduate, you have zero negotiating power when discussing your position and location you will be traveling to. Personally, I will sacrifice my personal life in order to land a job when one presents itself. Being flexible and going with the flow is what recruiters look for so I will gladly do so in order to be where i see myself in the future.

What is the most Important part of your resume?

The most important part of your resume is the first 1/2 of the resume. This is a section where you most valuable selling points are located. These points may consist of past work experiences, Education, and accomplishments that all pertain to your desired position. A typical recruiter will only spend about 30 seconds per resume during reviews. With only 30 seconds of a recruiters time, means you first should be eye catching and illustrate your strongest values to the position and company.

According to Jason Davis, why did the original owner of Old Spaghetti Factory decide to pasta was the best product to sell?

The original owner of OSF decided when creating his company to sell pasta because of the extremely low food cost to make. The food cost was between 19-22% which helped him keep a profit because he was not spending all his money on ingredients for his dishes. Instead he had more freedom to expand the restaurant, and it was an amazing idea because now there are Old Spaghetti Factories all across the United States.

Why is it important that your actions are speaking louder than words in the professional career?

The phrase action speak louder than words are especially important in the professional world. This is because you would want to make sure that you aren't making false promises or speaking bigger than the accomplishments that are able to be made. When one says a task will be completed, it must be completed. When gaining trust from people, they would more likely need to see how you behave and act before they are able to trust you as a leader, navigator, or a fellow coworker.

According to The New One Minute Manager, what are the 2 main types of managers and how do they affect their organizations and people?

The two main types of managers are autocratic managers and democratic managers. The difference between the two types of managers is that while autocratic managers are in leadership positions their organizations win and their people lose, and for democratic managers who are in a leadership position their organizations lose while their people win. There is a third type of manager that is not the most common, and it is one who organizations win and their people.

What interations with an employer is considered a test?

There are a few interactions that employers look for that not too many people realize. Theses include, the emails you send to each other, phones calls, text messages, voice mail greeting's and voice mail messages, and the format of your email address. These are all so important because you always want to be professional in any setting. Employers are not supposed to be friend's especially with the first interactions. It is best to always treat your employers with respect and in a professional matter.

Why is it important to have good communication skills and know what words to use?

There are different management styles such as being poor or a good leader. As a leader it is important to communicate with your staff because it allows employees to understand their tasks and it reduces confusion. Demonstrating and being clear about each task is critical to employees success. It is important to understand what words you use because giving excuses and "losing" is unacceptable because you are choosing to not be a good leader.

What are the five phases of leadership growth according to The Law of Process?

There are five phases of leadership growth mentioned in The Law of Process chapter that was presented by Thomas. Phase one is I don't know what I don't know. Phase two is I know that I need to know. Phase three is I know what I don't know. Phase four is I know and grow, and it starts to show. Phase five is I simply go because of what I know. These show the steps to becoming a leader, and they remind you that becoming a leader is a process, and that you don't become a leader overnight.

According to the Law of Navigation, how can you ensure you have enough time to reflect on your past experiences?

There are two options, the first is to block out a half an hour once a week in your schedule. The second is to block out meetings or other big events 10 minutes longer then expected. Both options give you uninterrupted time to fully digest and reflect on big events or decisions you might have been involved in. Make sure to write down the conclusions you come to in order to help you learn from those experiences.

Why is it important to continuously grow and check your development as a leader?

This concept of checking your growth as a leader is important to be doing frequently, because you need to be making sure that you are being the best person your followers need as much as you possibly can. You as a leader need to make sure that you are still leading your team in the right direction and are continuously supporting them.

Why should you be careful about what you say about other companies in an interview?

This week Jason Davis spoke about his role with The Old Spaghetti Factory and detailed some ways college students can prepare themselves for the professional world. One of those tips included not "bashing" any of your old employers in an interview. This is important especially because recruiters may call those employers if you have listed them as a reference. This also is not smart because you may end up having to return to those old jobs, and burning bridges will only set you up for failure.

What are three important factors of presenting, and how can they make your presentation better?

Three key factor when presenting are voice projection, eye contact, and not reading your information straight off your power points. if you have strong eye contact with your audience, they will feel more engaged and connected to you. If you project your voice everyone will be able to hear you. Always remember to talk to the back of the room when presenting. Finally, when presenting it can be difficult to keep your eyes off your own presentation. Working on eye contact and practicing your presentation before hand will help you grow in this area as well.

What does WIIFM Stand for and why is it important to recruiters?

WIFFM stands for whats in it for me. As a recruiter they are constantly looking for an employee that wants to make their job easier by coming prepared. Coming prepared means knowing about the company your interviewing with, knowing your interviewer, and being able to have prepped answers for questions that may arise during the interview. WIFFM in other words means how can you as a potential employee make the recruiters job easier.

Is there a downfall to over empowering your employees?

When asked if he has ever been taken advantage of by over empowering his employees, Hunter Carmichael responded by saying that he does not believe employees can ever be empowered too much. If he has a conflict in opinion in what is considered the best customer service, he discusses the situation with the employee afterward to settle on a better choice for next time. Ultimately making a customer happy isn't going to be taking advantage of the power. If the employee adjusts accordingly it shows growth which is just another benefit to the industry.

Why should you prepare for your presentation?

When giving a presentation or lesson to the class it is important to be prepared. The audience will be much more engaged if you speak highly of your topic you are teaching about. Your body language is another important factor that goes along with this aspect. Hold yourself high and the audience will pay attention and believe everything you are saying.

How to know if you are you operating above the line or below the line?

When operating above the line you are accountable for your actions. You should be able to own it, see it, solve it, and do it. When you are operating below the line you are playing the victim. You will often point fingers, ignore or deny the issue, and make excuses. In any industry it is important for you to operate above the line, so that your manager know you can be accountable for your actions and it creates trust with you and your company.

What can a manager gain during pandemics and crises?

When pandemics and crises occur, managers will gain the knowledge of how to make crucial decisions as quickly as possible. In the hospitality industry, managers must be observant and their main focus may turn from service to survival. They will learn how to implement cost saving measures, for example, turning off guest's access to air conditioners, closing restaurants, or closing multiple floors of a hotel.

What is one thing recent graduates struggle with when they become managers and what are some solutions?

When recent college graduates become a manger one thing they struggle the most with is having confrontational conversations. Somethings they can do to become more comfortable is to ask to do role plays with their boss or a peer. Also,they can ask their boss to run the first one so that they can watch and take notes. They should also ask a mentor for tips and tricks.

Why is Empowering Employees a top priority for managers?

When you empower your employees, their confidence can highly improve. By making and learning from your mistakes, you can grow as a person and achieve much more. Your employees become much more motivated and enjoy their work. This confidence will lead to better work and that work is produced much more often. If employees are proud of their work, its important to give that praise so they continue to do it.

Why should you prepare your environment for your presentation as well?

When you prepare your surroundings for your presentation, you eliminate or at least reduce the possibility of an external interruption. You can have an excellent presentation but if your environment is to noisy (directly or indirectly) no one can focus on your presentation. Prepare your environment by making sure your Internet is properly working, pets are put away, and those in your household are aware that you need quiet in the area you are working in.

What is the meaning behind the quote "You can lead a horse to water but you cannot make it drink"?

You can teach and show individuals something useful and beneficial to them, however, you cannot force them to accept it or use it in the way that you intended them too. It is completely up to an individual to decide to adopt a behavior or concept and bring it into their daily life. By using certain leadership methods and teaching techniques, individuals may become thirsty for more knowledge but hat is all based on the effectiveness of the methods and techniques that are used. With this quote, the focus is on the individual's drive and motivation. As a leader you can spend years trying to get another to change the way they look at things or make a change in their life. Again, however it is solely up to the individual to determine the meaningfulness of the information provided. Some people just may not want to learn or change and as a leader, it is important to let people like this go and not waste time on these people who very clearly have chosen to have a closed mind and to not expand their knowledge even if it is for their own benefit. These people are quite frustrating but also are not worth it if they are deemed unteachable.

What kind of work experience should you put on your resume and why?

You do not have to put all of your past work experience on your resume, especially those every old experience. It is not the more work experience you have the better you will look. However, if it is related to the position you are applying for, still put it on, in time order. Put most recent experience first, make it clear and short, and give clear job description.

How do you make sure your presentation fits into the allocated time frame?

You have to make sure your presentation is around 10 minutes long. Professor Cauvin will stop you at around 10 minutes, so if your presentation is longer than that, you will not be able to complete it. You have to practice before you actually present so you are aware of how long your presentation will be. You also have to keep in mind you need allocated time to ask and answer questions.

What you should Inspire and not influence your followers?

You should inspire your followers and be a role model for them. Influencing is like manipulation. You are controlling them to follow in your footsteps. You want to allow your followers to make decisions for themselves and decide if they want to be a good leader like you. Inspiration is leading by example and giving your followers the feeling inside that urges them to be like you.

Why is it important to invest in your brain?

Your mind is one of the most powerful things. If you do not think properly then it will create issues in society. You need to invest in your brain to make yourself strong and confidence. By investing in it, you are choosing to make yourself the best you can be. By putting in the work to make yourself better, you start to believe in yourself then you will have the outcome of being a strong leader.

why should we change the mindset of losing points?

in class, professor Cauvin mentioned several times that we should not think that we will lose the points if we do not meet the standards. Instead, we should think that we choose not to earn the points by not meeting the standards. Because we should be responsible for our own behaviors and taking no excuse. Also, we can avoid being negative about missing points by using the mindset of not earning, so we can stay positive on our learning path.

Why do actions speak louder than words?

n the hospitality industry, actions do speak louder than words when you are trying to prove yourself to your manager. Showing rather than telling does have value. You can tell your manager all the time how responsible you are and how efficient you are, but the only way that he/she can see that is if you show it through hard work and consistency. Actions allow your managers to see the dedication you put in to the company and they are more willing to promote and praise these kinds of people.