LECTURE 4
Wide Area Network (WAN)
- connects networks in larger geographic areas, such as Florida, the United States, or the world.
Wake-up calls
Allows guests to place wake-up requests through the system.
Room transfers
An important feature allowing guests' voice-mail box to follow them in the event of a room transfer.
3rd component of Telecommunications in Hospitality Industry
Call accounting
1st advantage of computer networking
File sharing
4th advantage of computer networking
Increasing storage capacity
1st type of network
Local Area Network (LAN)
1st component of Telecommunications in Hospitality Industry
Private branch exchange (PBX) or switch
Room messaging
Provides guestroom voice messaging.
2nd advantage of computer networking
Resource sharing
3rd advantage of computer networking
Sharing a single internet connection
Message waiting indication
Turns the message-waiting light on and off to indicate when a guest has a message
Automated attendant
Used by some hotels to assist or replace the PBX attendant, providing for the AUTOMATIC ANSWERING OF CALLS to the hotel. The more sophisticated systems respond to voice-activated responses.
2nd component of Telecommunications in Hospitality Industry
Voice mail
2nd type of network
Wide Area Network (WAN)
Local Area Network (LAN)
a network that is confined to a relatively small area. It is generally limited to a geographic area such as a writing lab, school, or building.
Private Branch Exchange (PBX)
a telephone system within a hotel that switches calls between the hotel users (including guests) on local lines while allowing all users to share a certain number of external lines.
Voice-mail systems
allow callers to leave detailed private messages in their own language so that the mood and urgency of the caller are expressed in every message.
computer network
consists of two or more computers that are linked in order to share resources (such as printers and CDs), exchange files, or allow electronic communications.
Call accounting systems (CASs)
enable hotels to resell telecommunication services to guestrooms, meeting rooms, event spaces and other common guest areas.
Call center
features such as automatic calling number identification and integration with automatic call distributors are especially useful in maximizing the effectiveness of reservations departments.
Advantages of wireless networks
hotel staffs do not have to be rooted behind their desks all day to monitor their system and make reservations.
Crisis alerting
hotels have a responsibility to provide necessary assistance in an emergency. Most telecommunications systems can notify and alert various departments such as the front desk and security as soon as an emergency 911 call has been placed
Sharing a single internet connection
it is cost-efficient and can help protect your systems if you properly secure the network.
Enhanced attendant backup
this allows for multiple attendants to be able to answer incoming calls.
Answer detection
this is the ability to determine if a call made by a guest was actually answered.
Resource sharing
using network-connected peripheral devices like printers, scanners and copiers, or sharing software between multiple users, saves money.
Increasing storage capacity
you can access files and multimedia, such as images and music, which you store remotely on other machines or network-attached storage devices.
File sharing
you can easily share data between different users, or access it remotely if you keep it on other connected devices.