Lesson 11-4. Explain how to enhance work team effectiveness.

Setting team goals and priorities

SMART goals stretch goals

Skill-based pay

pay employees for learning additional skills or knowledge

4 goals in groups

Each member having their own goals on the team Each member having their own goals for themselves The team's goals for each member The team's goals for itself

Steps to enhance work team effectiveness

Setting team goals and priorities Selecting people for team work Team training Team compensation

Team compensation types

Skill based pay Gain sharing Non-financial rewards

Team training

Teams need significant training in interpersonal, decision-making, problem- solving, and conflict resolution skills, in addition to technical training.

Team diversity

The variances in ability, experience, personality, or any other factor on a team.

Gainsharing

companies share the financial value of performance gains such as productivity increases, cost savings, or quality improvements with their workers.

Stretch goals

extremely ambitious goals that workers don't know how to reach.

What do stretch goals do

force managers and workers to throw away old, comfortable solutions and adopt radical solutions they have never used before

Complexity of Setting team goals and priorities vs individual

more complex due to existence of four goals

bureaucratic immunity

no longer have to go through the frustratingly slow process of multilevel reviews and sign-offs before making changes.

structural accommodations

providing teams with the ability to change organizational structures, policies, and practices if doing so will help them meet their stretch goals.

Collectivists

put group or team interests ahead of self-interests, generally prefer interdependent tasks

Individualists

put their own welfare and interests first, generally prefer independent tasks in which they work alone

Challenging goals reduce

social loafing

What do stretch goals require

team autonomy structural accommodations bureaucratic immunity

Team level

the average level of ability, experience, personality, or any other factor on a team.

Individual collectivism

the degree to which a person believes that people should be self-sufficient and that loyalty to oneself is more important than loyalty to one's team or company.