Listening Skills

What are the 7 habits of bad listening?

1. tuning out bad/dull topics, 2. faking attention, 3. yielding to distractions, 4. criticizing delivery or physical appearance, 5. jumping to conclusions, 6. overreacting to emotional words, 7. interrupting

Periphial

A window dropping shut, someone sneezing, and a book falling to the floor are examples of ____________ distractions

speak

Among the biggest hurdles to good listening is the desire to ____________

false comparison

Another one of the propaganda techniques that professional persuaders use is ___ (holding up one candidate against a much older one)

name calling

Another one of the propaganda techniques that professional persuaders use is ____ (mudslinging)

empathic listening

Counselors, psychiatrists, and good friends use ____________

door opener

Despite the distractions that might prevent us from listening, we can use a ____ to tell the speaker we want to hear more. A door-opener is a non-coercive invitation extended to another to talk--an invitation to get started, to say something about what he or she is thinking or feeling.

How would one use EARS for utilizing spare listening time?

Explore-think ahead of the speaker Analyze-consider carefully what's being said; look at it from several angles Review-take advantage of you spare listening time to review Search-be alert for hidden messages

A good listener is one who accepts what is said unquestioningly

False

Emotions have nothing to do with listening

False

Listen more carefully at the beginning of a speech because that is usually the most important part

False

Listening does not require a great deal of effort

False

Most speakers do not want questions

False

Silence is always a sign of good listening

False

The responsibility for successful communication lies with the person doing the talking

False

We remember most of what we hear.

False

We spend enough time learning how to listen

False

When we are thinking of what to say next, we are still listening

False

we can talk faster than we can listen

False

What's the difference between hearing and listening?

Hearing is an "automatic" reaction of the senses and the nervous system; where as listening is the "receiving" part of communication

appreciative listening

If you buy a music CD to enjoy, you use ____ to enjoy it

critical listening

If you intend to write a review of a CD for the school newspaper, you use ____

Filters

Information goes through many ____________ when it passes from speaker to listener

How do you find patterns in a speech?

Listen for key words. Find an underlying structure.

Becoming an active ____________ will help you in your relationships, with your school, work, and on the job

Listener

Background/ personalities

Listeners filter what they hear based on their ________ and ________

Jumping to conclusions

Listeners who are quick to judge before they have carefully heard and understood are ____________

judgement

Listening is not easy to do because we must also exercise _______

120-180/ 6

Most people speak at a rate of ____________ words per minute; we can listen intelligently about ____________ times as fast.

biases

Once you find the ____________, your listening job becomes much easier

jump on the bandwagon

One of the propaganda techniques that professional persuaders use is ____ (don't be left out!)

attention spans

Our very busy lives have caused us to develop short ____________

25%

Studies show that we only remember about ____________ of what we hear.

propagnda

The listener must be on guard against emotional appeals and ____________

Better listening could save billions of dollars

True

Effective listeners play an active role in communication by guiding the speaker toward common interests

True

Listening is a learned skill

True

Listening is hard for most people

True

Listening is the top management skill needed for success in business

True

Studies show that, in general, females are better listeners than males

True

The spoken word affects us more powerfully than the written word

True

We are vulnerable when we are listening

True

We can listen better in a suitable environment

True

We need different listening styles for different occasions

True

We should give speakers feedback as we listen

True

You should listen more carefully at some times than others

True

listening spare time

We can use our ___ to explore, analyze, and review a speaker's message

3

We listen about ____________ times as much as we read

emphatic listening

We use ___ when we listen to someone relate her problems, hopes, or dreams, especially when the person doesn't want our approval or advice.

Appreciative Listening

We use ____________ when we enjoy music, a bird's song, or the murmur of a brook

Discriminative listening

We use ____________ when we listen for a friend's voice in a crowded room

passive listening Example

When we recognize sounds, we are only hearing. If we pay little attention to those sounds, we are using _____.

discriminative listening

____ is the kind of listening that enables you to hear a friend across a crowded room

Critical

____________ listeners are the most active of all listeners because they are deciding if someone is making sense

Listening

________________ is more complicated than just hearing

Sounding Board

a listener who accepts what is said, tries to understand, and makes no judgments

What tips should you keep in mind when it comes to putting things down on paper?

a) be prepared b) have a small notepad c) make it short

Why are we passive listeners?

a) easily distracted b) we notice what the speaker is wearing

What does good listening cost us?

a) our time b) interest c) effort

What should you do when you feel your emotional barriers or filters kicking in?

a) refrain from judging or evaluating b) focus your attention on the message c) search for areas where you agree d) keep an open mind

Why does listening matter?

a) requires us to be selective with our attention b) to classify and categorize information c) to sort out information principles and concepts from a stream of facts, jokes, and stories

What 2 ways is summarizing helpful?

a) situations involving conflicts or complaints b) at the close of a telephone conversation

Testimonial

an appeal that uses the recommendation of a famous or respected person. One of the propaganda techniques that professional persuaders use.

Jumping on the bandwagon

an appeal to act a certain way because everyone else is

4 listening styles communicators should know

appreciative listening, critical listening, empathetic/relational listening, discriminating listening

Name-calling

assigning a negative label without any evidence

How does one listen differently during the three major parts of the speech?

beginning-not most important; listen for main idea; think about the title of the speech and the direction in which it's going. Middle-understand the speaker's message and intent; evaluate the accuracy and fairness of what you hear; stay away from bias statements. End-be on guard for the following emotional appeals: propaganda, rhetorical devices, testimonials, false comparisons, jump on the bandwagon

Filters

emotional barriers

Empathic Listening

encouraging people to talk freely without the fear of embarrasment

Passive Listening (learning)

feeling that the responsibility for communication lies with the speaker

active listening

if we try energetically to make sense of sounds, we are using

We listen most carefully to what we feel is ____________

important to us

Active Listening

listening that guides the speaker toward common interest

critical listening

listening to evaluate

Appreciative listening

listening to value what we hear

How do good listeners provide feedback?

lots of practice with your attitude and body language (posture), staying alert (using your eyes, ears, and whole body), block out distractions, face the speaker, and establish eye contact

Propaganda

material designed to distort the truth or deceive the audience

Paraphrase

repeat in your own words what you think you heard

Discriminative listening

singling out one sound from a noisy environment

Listening spare time

time during which you can think because you don't need to listen

A famous ship, the ____________, sank because its crew failed to listen

titanic

Stack the Deck

to give only one side of the story

How can we fix the 7 bad listening habits?

tuning out bad/dull topics-listen for something we can use faking attention-put the speaker's words into our own words; pay attention to only the key points yielding to distractions-simply concentrate criticizing delivery or physical appearance- pay attention to what the speaker is saying and not what he is wearing jumping to conclusions-don't be judgmental; here the speaker out first overreacting to emotional words-try to remain as calm as possible; sometimes the speaker will strike an emotional chord with us interrupting-waiting to speak our turn, keeping calm, don't judge, and keep an open mind

Rhetorical

using tricks of language, is the ancient art of persuasion. It's a way of presenting and making your views convincing and attractive to your readers or audience. ... For example, they might say that a politician is "all rhetoric and no substance," meaning the politician makes good speeches but doesn't have good ideas.

When do filters become a problem?

when they interfere with good listening habits