Lodging Chapter 3

According to the U.S. Department of Education 59 percent of first-time, full-time students who begin a bachelor's degree complete the degree within

6 years

Which hospitality industry trade association operates the Educational Institute (E.I.)?

AH&LA

Which organization was developed specifically to meet the training needs of the hotel industry?

AHLEI

OJT in the hotel industry has most recently focused on changes in guest preferences and

Advancing technology

A common use of GM job descriptions is to

Advertise job vacancies

Which industry certification is most often sought after, and acquired, by hotel GMs?

CHA

When GMs participate in charity events and fundraisers held at their hotels they are primarily working in the area of

Community relations

Which area of management most requires GMs to work with their hotel's' accounting staff?

Controlling/evaluating

The primary purpose of professional certification in the hospitality industry is to

Demonstrate Competency

The term FF&E refers to furniture, fixtures and

Equipment

Who would most likely be a member of a hotel's EOC?

Food and beverage director

Which task would more likely be undertaken by a select-service hotel GM than a full-service hotel GM?

Guest room inspections

Who most often creates the job description for an individual hotel's GM?

Hotel Owner

Who would most likely assign a hotel its quality inspection score?

Hotels brand managers

Which describes the formal communication between a hotel's GM and those who own the hotel?

Investor relations

Which management processes directly relates to arranging and deploying resources in ways that most efficiently achieve a hotel's goals?

Organizing

Which is the first step in the management process?

Planning

Which statement most accurately reflects the daily work assignments of select-service and full-service hotel GMs?

They have much in common but their daily activities vary greatly

In which academic program would students earn an associate degree in hospitality management?

Two year degree

Attendance at association-sponsored trade shows allows GMs to interact with potential

Vendors

Which management processes would be utilized to assess the effectiveness of a new marketing program recently implemented in a hotel?

controlling/evaluating