M03-Ch.14&Ch.15- Troubleshooting Windows startup

Which of the following describes why a normal hard boot takes longer than a normal soft boot.

Correct Answer The initial steps must be performed by the BIOS/UEFI

Choose the command that is used to check for file systems errors.

Correct Answer chkdsk /r

Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?

Users Correct. The Users tab is used to list each signed-in user and the processes started (owned) by each of the users.

The processes and tools which help Windows and other OSs in being able to identify appropriate settings and applications that are installed on a device is important. Secure systems mean users are comfortable sharing sensitive information.Choose the option that is used to verify an application is not a rogue application.

Correct Answer Digital Signature

Debugging settings can be an important component of any administrator activity. As such, keeping track of some of the key combos and components which can help to support those activities is important.Which of the following would be used to enable debugging?

Correct Answer F1

Debugging settings are of genuine importance and can help to more quickly and easily diagnose and resolve issues.Which of the following would be used to enable safe mode with command prompt?

Correct Answer F6

Getting comfortable with and being able to put together various sets of tools is an important element for any administrative personnel. The quicker that regularly used tools can be deployed to resolve issues is important.Which of the following allows you to build a console which contains tools that you might use often?

Correct Answer Microsoft Management Console (MMC)

Repairing and resolving various issues in a Windows system is an important skill set. Commands that can help to automate and ensure that resolution attempts are logical and efficient are extremely important.Choose the option that allows you to repair your Windows 10/11 system.

Correct Answer System File Checker (SFC)

As an administrator, understanding what processes and steps are taken during the boot process can be an important part of keeping system and network health at an optimal state.Which of the following is a place where the Boot Manager, Boot Configuration Data and other files and folders needed to begin the Windows startup?

Correct Answer System partition

Working with devices on a regular basis are activities that administrators and other IT support personnel will engage in on a regular basis. Being familiar with various lingo and terms is an important part of the job.Which of the following tools provides File explorer and the Windows desktop?

Correct Answer The Windows Shell

As Windows 10 is loading, assuming it is enabled, which of the following will describe what will happen when F8 is pressed.

Correct! Advanced Boot Options screen appears Correct. Pressing F8 when Windows 10 is loading will launch the Advanced Boot Options screen if it has been enabled.

As an administrator works with various systems, versions and other OS related tools, there will be instances in which starting up a device might lead to a type of stop error.Which of the following would be a stop error that an administrator might encounter?

Correct! BSOD Correct. BSOD stands for blue screen of death and immediately stops the Windows OS from operating properly. This blue screen can frequently be accompanied by an on-screen QR code.

James's computer is not booting properly. The computer begins to boot and then just stops and restarts. After the third restart, the computer attempts to repair the computer using Startup Repair. Startup Repair does not seem to work. Instead, the computer asks you to choose an option from the Startup Settings screen. James has followed the Troubleshoot screen to the Startup Settings screen and clicked Restart.Choose the option in the Startup Settings screen that would enable James to see which driver might be failing and causing his computer not to boot.

Correct! Enable Boot Logging Correct. James should use this option to see what did and did not load during the boot. For instance, if the problem is getting a device to work, James can check Ntbtlog.txt to see which driver files loaded

Resolving issues is a common task for any administrator. Knowing where to look when starting the diagnosis process is an important skill. Tools that can help to identify applications that are not functioning properly or are not supposed to be running can help to shorten the resolution process.Choose the following option that provides access to logs about hardware or network failure.

Correct! Event viewer Correct. This tool is one of the first steps when encountering a Windows, hardware, application or security problem. This tool allows access to logs about hardware or network failure, OS error messages, and other issues which can cause Windows to lock up or hang.

What key combo can be used to display the Advanced Boot Options screen?

Correct! F8 Correct. Pressing the F8 key at startup will display the Advance Boot Options screen. This feature must be enabled in Windows 10/8 as it is disabled by default but is automatically enabled by default in Windows 7.

Which of the following is responsible for authenticating users?

Correct! Lsass.exe Correct. Lsass.exe is responsible for authenticating users.

In Windows 10, which Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes?

Correct! Processes Correct. The Processes tab shows running processes organized by Apps, Background processes, and Windows processes.

You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that they were not familiar with the error message the system was displaying.Choose the best option for a first step to resolve the issue.

Correct! Research the error message on the web. Correct. The previous technician recorded the message, making it easy for you to research the error before arriving at the customer's location.

A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted.Which of the following tools should the technician use?

Correct! Services Console Correct. The Services Console (services.msc) tool is located in Administrative Tools used to control Windows and third-party background services installed on a system.

With any application, process, service or other component of your OS, the knowledge and ability to maintain and adjust how that tool performs is important. Knowing when to adjust background performance or other needs for the application can be an important part of making sure that the application is performing as efficiently as possible.Choose the following option(s) that allow you to adjust when services run in the background.

Correct! Services Console Correct. This tool allows an administrator to permanently adjust when services run in the background to support Windows and applications.

Which of the following is a boot feature that does not involve turning the power off or on using the power switch?

Correct! Soft boot Correct. Soft boot involves using the OS to reboot the device.

What is responsible for getting a system up and finding an OS to load?

Correct! Startup BIOS/UEFI Correct. The Startup BIOS/UEFI is responsible for the early steps in the boot process, including surveying hardware devices, testing hardware for a successful boot, and finding an OS to load.

Knowing what tools can be tried to ensure that a device is operating at peak efficiency is important. Having the skills to be able quickly, easily and seamlessly address system-based issues is extremely to an organization being able to operate effectively.Which of the following would be one of the first steps to try when addressing powerup issues with a device?

Correct! Startup repair Correct. This is a built in diagnostic and repair tool and is the first tool when looking to address startup problems.

Which Windows utility is used to determine what processes are launched at startup?

Correct! System Configuration Correct. The System Configuration tool is used to find out and control what processes are launched at startup.

Getting comfortable with tools that can help to administer and maintain devices on a network is an important knowledge base for any administrator to have. Windows has a number of areas where tools are located to help with resolving issues on a system.Choose the following option allowing you to verify and replace Windows system files.

Correct! System File Checker Correct. This tool is used to verify and replace Windows system files, keeping a cache of current system files in the event it needs to refresh a damaged file.

A technician mistakenly uninstalled an application that is crucial for the productivity of the user.Which of the following utilities will allow the technician to correct this issue?

Correct! System Restore Correct. Windows creates periodic restore points that will allow the technician to easily revert to a restore point that was created before the technician uninstalled the application.

A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode but does not function when Windows is loaded normally.What is most likely to be the cause of this issue?

Correct! The operating system or driver is causing the issue. Correct. If an application functions properly in Safe Mode but fails to work when Windows is booted normally, there is a problem with Windows or a driver. Further troubleshooting steps need to be performed.

Today you turned on your computer after being on vacation for a week. You see spinning white dots on a black screen. You decide that an update might be installing, so you allow the computer to work for approximately 20 minutes. After 20 minutes, you turn off your computer and then restart it, and it fails two more times.Choose the tool you would use to help repair your computer system.

Correct! Use Safe Mode to boot. Correct. You should first check Safe Mode. Safe mode only allows essential system programs and services to start up at boot. In safe mode, an operating system has reduced functionality, but the task of isolating problems is easier since many non-core components are disabled, such as sound. An installation that will only boot into safe mode typically has a major problem, such as disk corruption or the installation of poorly configured software that prevents the operating system from successfully booting into its normal operating mode.

A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault.What step(s) should the technician take to verify their suspicion?

Correct! Use the Services Console to stop and start the Spooler service. Correct. The Services Console (services.msc) is used to stop and start services. The Spooler service is one of the components responsible for passing print jobs from the computer to the printer.

A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt.Which of the following steps should the technician take next?

Correct! Use the tasklist utility to locate the PID for the explorer.exe process. Correct. The tasklist utility is used to determine the PID (process identifier) for a running process. The PID is then used with the taskkill utility to terminate a process.

Which command can be used to scan for Windows installations not stored in the BCD?

Correct! bootrec /scanOS Correct. The bootrec /scanOS scans the hard drive for Windows installations not stored in the BCD.

Choose the command that can be used to repair a dual boot system.

Correct! bootsect Correct. The bootsect command is used to repair a dual-boot system.

What command can be used to totally wipe a hard drive clean, including the partitioning system?

Correct! diskpart Correct. The diskpart command can be used to totally wipe a hard drive clean including the partitioning system.

A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system.Which tool would be used to launch the Windows Memory Diagnostic tool?

Correct! mdsched.exe Correct. Windows Memory Diagnostics (mdsched.exe) is used to test the memory installed on a computer.

A technician is performing Windows preventative maintenance tasks on all computers in the organization. They want a way to create a custom console containing only the tools they regularly launch and then distribute this custom console to each computer.Which of the following Windows tools will allow the technician to configure a custom console?

Correct! mmc.exe Correct. The Microsoft Management Console (mmc.exe) can be used to create, save, and open tools commonly used by technicians. After the tool is customized, it can be distributed to other computers.

Choose the command that you would select to verify and restore your files if you suspected corrupted systems files are causing your issues.

Correct! sfc /scannow Correct. The sfc /scannow command is used to verify and restore corrupted system files.

Windows 10 Professional will not boot on Jackson's computer. During the boot process, the computer fails. While troubleshooting, Jackson determines that the graphical user interface did not load.Choose the boot process responsible for loading the graphical user interface and starting the client/server runtime subsystem

Correct! smss.exe Correct. Smss.exe is responsible for loading the graphical user interface and starting the client/server runtime subsystem.

Which of the following are the responsibilities of the kernel during the startup process (Choose all that apply).

Correct! Activates the HALCorrect. The kernel is responsible for activating the HAL during the startup process. Correct! Starts critical servicesCorrect. The kernel is responsible for starting critical services during the startup process. Correct! Starts the Session Manager Correct. The kernel is responsible for starting the Session Manager during the startup process.

Under the Advanced Options screen, what is the startup option that should be enabled to view what did and did not load during the bootup?

Correct! Boot LoggingCorrect. The Enable Boot Logging option under the Advanced Options screen allows viewing of what did and did not load during the bootup.

What is the likely error messages that will appear if the BIOS/UEFI cannot find a Windows Boot Manager or cannot turn over operations to the boot manager?

Correct! Missing operating systemCorrect. The Missing operating system error message is likely to appear if the BIOS/UEFI cannot find a Windows Boot Manager or cannot turn over operations to the boot manager. Correct! Error loading operating systemCorrect. The Error loading operating system error message is likely to appear if the BIOS/UEFI cannot find a Windows Boot Manager or cannot turn over operations to the boot manager. Correct! Invalid partition table Correct. The Invalid partition table error message is likely to appear if the BIOS/UEFI cannot find a Windows Boot Manager or cannot turn over operations to the boot manager.

Zach wants to install Windows 10 over his existing copy of Windows 10. He wants to keep his personal files, apps, and Windows settings. He currently has a USB drive with a Windows 10 ISO.What type of installation will you recommend for Zach?

Correct! Repair upgradeCorrect. A repair upgrade is started like an in-place upgrade. However, instead of using a new OS, Zach will start the installation using the OS now on his computer. Also, he can refresh Windows 10. To reset Windows 10, Zach will go to recovery and use the Reset this PC option. When prompted, he will click Keep my files. Resetting Windows 10 will remove all installed apps and drivers.

What key can you press to display the Windows Boot Manager during the Windows 7 startup process?

Correct! SpacebarCorrect. In Windows 7, pressing the spacebar during the startup process will cause the Windows Boot Manager to appear.

A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available.What is most likely the reason for this issue?

Correct! System Restore is turned off.Correct. System Restore must be turned on to automatically create restore points.

A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt.Which of the following options best describes the reason for this issue?

Correct! The user must open the command-line interface using Run as an administrator.Correct. The sfc command must be launched using an elevated command prompt.

Which steps should be taken to resolve limited or no network connectivity issues on a Windows computer (Select two)?

Correct! Verify that the SOHO router is powered on and the port LEDs indicate connectivity.Correct. A SOHO router's LEDs can often assist in resolving connectivity issues. Flashing port LEDs on a SOHO router indicate a good connection. Correct! Verify the network cable between the computer and router is connected and not damaged. Correct. A physical connection problem can cause limited or no connectivity issues. Checking physical connectivity is often the first step to take to resolve these issues.

Windows 10 Professional will not boot on Jackson's computer. During the boot process, the computer fails. While troubleshooting, Jackson determines that the graphical user interface did not load.Choose the boot process responsible for loading the graphical user interface and starting the client/server runtime subsystem.

Correct! smss.exeCorrect. Smss.exe is responsible for loading the graphical user interface and starting the client/server runtime subsystem.

Which of the following commands can be issued within Windows RE to enable networking?

Correct! wpeinitCorrect. The wpeinit command will enable networking within Windows RE.

On a Windows computer, which tab(s) that can be used in Task Manager to set the priority given to a specific application or service?

Details Correct. The Details tab sets the priority level of a specific process (such as an application or service).

A Windows user is attempting to exit a frozen desktop application that is not responding to a mouse or keyboard input.Which step(s) can be taken to end the application process without exiting other open applications?

Open Task Manager and end the process associated with the application. Correct. Task Manager can be used to stop applications that are hanging.

Which Windows utility is particularly useful in identifying software and hardware bottlenecks and provides real time monitoring capabilities?

Performance Monitor Correct. The Performance Monitor monitors hardware and software to identify bottlenecks in real time.

A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen.What display setting will the user adjust?

Resolution Correct. Resolution is the number of vertical and horizontal pixels used to build one screen.

A user is attempting to launch a Windows utility from a command prompt but is receiving a message stating the user must be an administrator in order to use the utility.Which of the following best explains the reason the user is receiving the error message?

The user must run the command using an elevated command prompt. Correct. The user, regardless of group membership, must run the command from an elevated command prompt.

A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly.Which step should be considered to resolve the issue?

Update network settings Correct. The network settings should be checked and updated as needed after the physical connections are verified.