MA quizzes

Which correctly illustrates the order of training, from lowest to highest, of medical personnel? A. EMT, paramedic, physician B. Paramedic, EMT, physician C. Physician, EMT, paramedic D. EMT, physician, paramedic

A. EMT, paramedic, physician

What is the doctor's order referred to? A. Plan B. Diagnosis C. Chief complaint D. Physical examination

A. Plan

Which is not a way to communicate with international patients? A. Speak loudly and slowly B. Speak slowly and clearly C. Simple patience and tolerance

A. Speak loudly and slowly

Which is not a responsibility of a nurse or nurse's assistant? A. Stitching up a cut B. Cleaning up exam rooms C. Taking a patient's temperature D. Talking to patients to ensure they are comfortable

A. Stitching up a cut

"I'll try" is a phrase that blocks communication. A. True B. False

A. True

A good speaking voice is balanced in the areas of volume, tone, rate and vocal variety. A. True B. False

A. True

A highly valued skill is to display grace under pressure, and remain professional with an irate patient. A. True B. False

A. True

The first ten seconds of each call can leave a lasting impression of you and your organization. A. True B. False

A. True

When a patient chart is kept beside exam room doors, make sure to turn the chart so that the patient's name faces the wall. A. True B. False

A. True

When your computer is not in use, the screen should go blank after a moment, and you should be required to log in again when you return. A. True B. False

A. True

The foundation of a word is called a _____. A. a root word B. word's base C. suffix D. prefix

A. a root word

You will likely find an ambu bag in a(n) _____. A. emergency crash cart B. asthma C. breaths D. anaphylaxis

A. emergency crash cart

The advanced triage system is used only by physicians and emergency personnel because _____. A. it is so complex B. patients' conditions can change rapidly C. it is cumbersome and confusing D. it is not used very often

A. it is so complex

kidney _____ A. ren/o B. tens/o C. col/o D. enter/o

A. ren/o

The doctor might have to _____ the entry if the health record cannot be deciphered. A. rewrite B. re-dictate C. re-transcribe

A. rewrite

When you wash your hands, be sure to _____. A. wet hands and apply soap using a circular motion and friction B. remove all jewelry, including your plain wedding band C. use a nail brush on your nails every time you wash D. hold hands pointed upward under the water to rinse them

A. wet hands and apply soap using a circular motion and friction

During residency, how many hours per week might physicians be asked to work? A. 1000 B. 85-100 C. 100-150 D. 200-250

B. 85-100

The examiner's diagnosis based on the clinical findings is referred to as this. A. Objective B. Assessment C. Chief complaint D. Physical examination

B. Assessment

This is extremely important in terms of patient care, as well as for legal purposes. A. Numerical filing B. Correcting errors C. Alphabetical filing D. Erasing or hiding errors

B. Correcting errors

Attempting to multi-task while on the phone is a great idea. A. True B. False

B. False

If the illegible part of the record has been documented legibly elsewhere, or is clear on the dictation, a rewrite should be requested. A. True B. False

B. False

It's not necessary to verify the identity of the person on the phone before releasing healthcare data over the phone as long as you are using the patient's cell phone number. A. True B. False

B. False

Open office hours mean a person cannot walk into an office without an appointment. A. True B. False

B. False

When you take a message you only need the name and contact number. A. True B. False

B. False

Which member of the healthcare team listens to the provider's dictation and types what is heard? A. EMR specialists B. Medical transcriptionist C. Medical billing specialist D. Medical coding specialist

B. Medical transcriptionist

This setting may be a provider's office or emergency department. A. Inpatient B. Outpatient C. Urgent care D. Rehabilitation

B. Outpatient

This member of the healthcare team monitors the physical, mental and emotional needs of the patient. A. Pharmacy technicians B. Patient care technicians C. Health services managers D. Medical coding specialists

B. Patient care technicians

When answering the phone, what type of impressions should you leave with the caller? A. Neutral B. Positive C. Negative D. Tired

B. Positive

To give yourself the best chance of gaining a new client, besides professionalism and adaptability, what must you remember and practice? A. Altruism B. Presentation C. Preoccupation d Insurance billing

B. Presentation

Information is recorded here as the treatment plan moves along. A. Registration B. Progress Report C. Consent to treat D. Plan of treatment

B. Progress Report

How do you get a lower, smoother voice? A. Smile while speaking B. Speak from low in the diaphragm C. Speak from the upper part of the chest

B. Speak from low in the diaphragm

When the phone rings what should you do? A. Continue to multi-task. B. Stop what you're doing. C. Avoid using the person's name as that's too informal.

B. Stop what you're doing.

CC stands for chief complaint and is the same as this in the SOAP format. A. Diagnosis B. Subjective C. Prescription D. Physical examination

B. Subjective

What are two essential characteristics of a successful healthcare professional? A. Tenacity and toughness B. Warmth and confidence C. Curiosity and free-spiritedness D. Being argumentative and organizational

B. Warmth and confidence

_____ patients have minor injuries that can be treated with first aid. A. Blue/expectant B. White/dismiss C. Minor D. Chronic

B. White/dismiss

Shortened versions of phrases are called _____. A. eponyms B. abbreviations C. antonyms D. opposites

B. abbreviations

Coughing, shortness of breath, wheezing and labored breathing are some of the symptoms of _____. A. seizures B. asthma C. breathing D. anaphylaxis

B. asthma

Word parts can be called the _____ of words. A. ladders B. building blocks C. root words D. grammar

B. building blocks

If poison is ingested, _____. A. dilute with water or milk B. call Poison Control C. administer Syrup of Ipecac

B. call Poison Control

Gas heaters and car exhaust are possible sources of _____. A. oxygen B. carbon monoxide C. diabetes

B. carbon monoxide

skull _____ A. criani/o B. crani/o C. neur/o D. cardi/o

B. crani/o

If you find an error that needs to be corrected you should _____. A. ignore the error B. cross out the error with a single line C. correct the error with correction fluid D. cross out the error using a black marker

B. cross out the error with a single line

If something wasn't _____, it didn't happen. A. broken B. documented C. substantiated D. preauthorized

B. documented

liver _____ A. lith/o B. hepat/o C. duct/o D. hist/o

B. hepat/o

Documentation records diagnoses and _____. A. charges B. procedures C. claim forms

B. procedures

A prefix is attached to the word part called the _____. A. end B. root word C. prefix D. adjective

B. root word

EMT personnel _____ patients, while paramedics might begin to cure them. A. treat B. stabilize C. perform surgery on D. none of the above

B. stabilize

While fainting is typically not serious in itself, _____ should be monitored since the problem may be indicative of a more complex medical condition. A. seizures B. vital signs C. sleep symptoms D. circulation

B. vital signs

The difference between hand washing and surgical hand washing is _____. A. a regular hand wash requires you to rinse with hands up, a surgical hand wash requires you to hold hands down B. with surgical hand washing, you should use a cuticle stick, hold hands up to wash and wash up to the elbows C. with regular hand washing, you should wash twice between each patient D. surgical hand washing requires you to scrub for ten minutes, while regular hand washing requires a five minute scrub

B. with surgical hand washing, you should use a cuticle stick, hold hands up to wash and wash up to the elbows

Words are often made up of smaller _____. A. prefixes B. word parts C. medical terms D. sentences

B. word parts

If driver means a person who drives, what does swimmer mean? A. To swim again B. To swim past C. A person who swims D. A person who drives and swims

C. A person who swims

The format and clarity of the medical record must be such that it can be copied, microfilmed or even scanned electronically for storage. Consequently, handwritten entries must be made in which color of ink? A. Red B. Blue C. Black D. Green

C. Black

What should you do when patients come in for an appointment? A. Use first and last names to notify the patient the doctor is ready. B. Ask them to sign their names on a master list at the front counter. C. Check them in on an appointment sheet kept behind the reception desk.

C. Check them in on an appointment sheet kept behind the reception desk.

_____ is considered the single most important way you can prevent the spread of infection. A. Using sterile gloves B. Using gloves C. Hand washing D. Using a disinfectant

C. Hand washing

This person may be in charge of an outpatient service within a larger healthcare facility. A. Pharmacy technicians B. Patient care technicians C. Health services managers D. Medical coding specialists

C. Health services managers

This person completes insurance forms and ensures proper reimbursement for patient encounters. A. EMR specialists B. Radiologic technologists C. Medical billing specialists D. Medical record technologists

C. Medical billing specialists

_____ patients are taken care of after the immediate and delayed patients because their injuries typically do not require care for several hours. A. Blue/expectant B. White/dismiss C. Minor D. Chronic

C. Minor

Which member of the healthcare team organizes schedules and keeps appointments straight? A. Nurse B. Physician C. Office professional D. Laboratory technician

C. Office professional

Responses from this enable the provider to give the patient the best possible care. A. Registration B. Questionnaire C. Patient history D. Consent for treatment

C. Patient history

_____ can be ingested, absorbed, inhaled, injected or acquired from bites and stings. A. Pathogens B. Drugs C. Poison D. Insulin

C. Poison

Which is not a good way to deal with difficult patients? A. Remain calm. B. Avoid criticizing and being defensive. C. Refuse to listen until they calm down. D. Listen carefully to what the person says and what is behind the words.

C. Refuse to listen until they calm down.

What do physical capabilities, environment, emotions and skill in speech mechanics all influence? A. Energy B. Confidence C. Vocal quality D. Vocal clarity

C. Vocal quality

Which is an appropriate greeting? A. Weston Medical. This is Jane. B. Good morning! This is Jane. How can I help? C. Weston Medical Clinic. This is Jane. How can I help? D. Thank you for calling Weston Medical Clinic. How can I direct your call?

C. Weston Medical Clinic. This is Jane. How can I help?

Which is the correct way to put someone on hold? A. Please hold. Thank you. B. Weston Medical. Please hold. C. Weston Medical. This is Jane. Could you please hold? [wait for answer] Thank you.

C. Weston Medical. This is Jane. Could you please hold? [wait for answer] Thank you.

The American Heart Association updated the steps in an emergency to CAB. The "A" stands for _____. A. asphyxia B. action C. airway D. altitude

C. airway

A prefix is found at the _____ of a word. A. end B. middle C. beginning D. none of the above

C. beginning

The prefix that means opposite, against is _____. A. con/ B. meta/ C. contra/ D. ante/

C. contra/

DOB is the acronym for _____. A. date of billing B. doctor of birthing C. date of birth D. two times a day

C. date of birth

When you have _____, your body may not be able to make enough insulin or is unable to use its own insulin. A. water or milk B. excess carbon monoxide C. diabetes

C. diabetes

Symptoms of a _____ include: inability to respond (but not loss of consciousness), staring and tremors. A. psychotic disorder B. stroke C. petit mal seizure D. shock

C. petit mal seizure

The CAB method allows the rescuer to provide chest compressions to the victim immediately. This _____. A. guarantees the victim will regain consciousness B. opens the airway C. provides rapid blood flow to the heart and brain D. allows more time to focus on rescue breathing

C. provides rapid blood flow to the heart and brain

clot _____ A. therm/o B. muc/o C. thromb/o D. myel/o

C. thromb/o

Complicated medical terms can be analyzed by breaking them down into _____. A. vowels B. consonants C. word parts D. word roots

C. word parts

Which is a false statement about medical records? A. They are legal business records. B. Medical records identify the patient. C. They justify diagnoses and treatments. D. All of the above are true statements of medical records.

D. All of the above are true statements of medical records.

This includes a statement indicating that the patient has been informed of the treatment plan. A. Registration B. Questionnaire C. Patient history D. Consent for treatment

D. Consent for treatment

This includes all those activities and procedures that the medical facility and staff do to ensure that a patient's medical record is legible, understandable, timely, error free and reproducible. A. Confidence B. Good phone skills C. Good professional skills D. Good recording practices

D. Good recording practices

This member of the healthcare team reviews the medical report to determine the correct set of alphanumeric characters that describe exactly what occurred during the patient's visit. A. EMR specialists B. Medical transcriptionist C. Medical billing specialist D. Medical coding specialist

D. Medical coding specialist

What does telephone communication lack? A. Energy B. Volume C. Active listening D. Nonverbal communication

D. Nonverbal communication

Px is the same as objective in the SOAP format, and stands for what? A. Diagnosis B. Subjective C. Prescription D. Physical examination

D. Physical examination

Which part of the healthcare team will carry out instructions under the doctor's supervision? A. EMT B. Paramedic C. Nurse's assistant D. Physician assistant

D. Physician assistant

Which member of the healthcare team is normally supervised, and can perform some of the same functions as a doctor? A. Nurses B. Medical coders C. Nurse's assistants D. Physician assistants

D. Physician assistants

Everyone on a medical staff should know the facility's rules for the use of _____ in the medical record. A. faxing B. shredding C. handwriting D. abbreviations

D. abbreviations

Anxiety, choking, congestion, coughing and diaphoresis are some symptoms of _____. A. seizures B. asthma C. breathing D. anaphylaxis

D. anaphylaxis

COPD, leukemia and arthritis are examples of _____ illnesses. A. blue/expectant B. white/dismiss C. minor D. chronic

D. chronic

A healthcare professional's work attire should be _____. A. all white B. coveralls C. whatever style you like best D. clean, wrinkle-free and professional

D. clean, wrinkle-free and professional

In many medical terms, the _____ joins a root word to a suffix. A. prefix B. apostrophe C. locomotive D. combining vowel

D. combining vowel

stomach _____ A. enter/o B. hydr/o C. arthr/o D. gastr/o

D. gastr/o

making lists to not forget tasks for the day is an example of _____. A. drive B. warmth C. confidence D. organization

D. organization

Do not use a combining vowel between a _____ and a root word. A. long word B. root word C. medical term D. prefix

D. prefix

Doctor's documentation _____ the charges on a medical bill. A. queries B. questions C. transcribes D. substantiates

D. substantiates

A word part that is attached to the end of a word is a _____. A. box car B. prefix C. combining vowel D. suffix

D. suffix

The correct way to divide the word thermometer is _____. A. ther/mom/eter B. therm/ometer C. therm/o/me/ter D. therm/o/meter

D. therm/o/meter

The _____ of entries is critical to the accuracy of the health record. A. size B. color C. order D. timeliness

D. timeliness

Medical coding is the process of _____. A. identifying types of specialists B. identifying patient complaints C. following up on insurance claims D. translating narrative into numeric and/or alphanumeric codes

D. translating narrative into numeric and/or alphanumeric codes

Professionalism includes how you _____. a. talk b. dress c. interact d. all of the above

d. all of the above

This person is trained to organize and manage patient health data in digital and hardcopy formats, ensuring the quality, accuracy, accessibility and security of this critical documentation. A. EMR specialists B. Radiologic technologists C. Medical billing specialists D. Medical record technologists

A. EMR specialists

_____ patients are so severely injured that they are expected to die soon. A. Blue/expectant B. White/dismiss C. Minor D. Chronic

A. Blue/expectant

Which of the following is a compound word? A. Bookshelf B. Love C. Booklet D. Trust

A. Bookshelf

Which of the following shows the key steps for assisting a patient in shock? A. Call 911; check the CABs; control any bleeding. B. Let the patient sleep; call 911 only if conditions worsen. C. Let the patient sleep; check the CABs every 24 hours. D. Move the patient quickly to a seated position; control any bleeding.

A. Call 911; check the CABs; control any bleeding.

Dx is the same as the assessment and stands for this. A. Diagnosis B. Prescription C. Chief complaint D. Physical examination

A. Diagnosis