MAN 3025 Test 1 Learn Smart

A _____ is a group of people who work together collaboratively towards a variety of goals and coordinate their efforts in order to achieve desired outcomes.

Organization

Fay suggested companies use _____ as a method of providing order and structure in an organization

Organization chart

_____ Socialization occurs when they begin to internalize their new organization's values and norms that will allow them to perform their jobs effectively.

Organizational

Which of the following are the potential negative outcomes of restructuring?

Reduced morale, customer complaints about poor service, and employee complaints about being overworked

Often, ____ involves simplifying, shrinking, or downsizing an organization's operations to lower operating costs.

Restructuring

Managers who have excellent _____ skills have job-specific knowledge and know the techniques to perform their jobs.

Technical

Annika hired Shelton because he saw eagerness and desire to innovate that she practiced as well. Her last hire, Salina had not worked out as well. Salina was smart but over eager and not disciplined. She didn't last at the company. What frame work does Annikas situation describe?

The Attraction-selection-attrition (ASA) Framework

Rite of _____ determines how individuals enter, advance within, and leave an organization.

passage

Frederick W. Taylor is best known for defining the techniques of ____ management

scientific

Indicate all of the following that are positive outcomes of using self-managed teams.

1. Accomplishing taste more quickly and efficiently 2. Better utilization of the workforce

Describe advantages of a self-managed team. It can:

1. Complete a task more quickly than a non self managed team 2. assume more tasks than a non self managed team 3. assume more responsibilities than a non self managed team

Gilbreths 3 main goals

1. Find better ways to perform each component action 2.Reorganize each component action so that the action as a whole can be performed more efficiently 3.Break up tasks into the individual components necessary to accomplish them

Workers experienced as a result of selective implementation of scientific management

1. Increased work load for the same pay 2. Monotonous and repetitive work 3. Fewer jobs and more layoffs

Benefits of scientific management

1. Linking people and tasks by the speed of he production line 2. Achieving the right mix of worker-task specialization

The individuals who play a critical role in developing, maintain, and communicating organizational culture are the ____.

1. Management 2. Founders

BIG 5 Personality Traits

1. Negative affectivity 2.Openness to experience 3. Conscientiousness 4.Extraversion 5. Agreeableness

Rank theories from oldest to most recent.

1. Scientific 2.Administrative 3.Behavioral 4.Management 5.Organizational

Key goals of management science theory

1. Use rigorous quantitative techniques to help make important decisions about use of resources 2. help managers make maximum use of resources to produce goods and services

Openness to experience is the tendency to

1. be original 2. be open to a wide range of stimuli

Human created crises examples

1. deforestation 2. industrial pollution 3. terrorism 4. poor attention to work place safety

3 stages of open system are

1. input 2. conversion 3. output

Burns and Stalker identified 2 types of structures through which managers can organize and control and organizations activities

1. organic 2.mechanistic

resources available in the organizational environment

1. raw materials 2. customers who buy goods and services 3. skilled people

Managers who value their diverse employees ___

1. tend to have better performance 2. invest in developing these employees capabilities 3. invest in developing these employees skills.

Behavioral management is the study of how managers should personally behave:

1. to encourage employees to perform at high levels 2. to motivate employees to be committed to organizational goals

Why should individuals study management?

1. to more effectively and efficiently use resources 2. Most individuals encounter managers

Frank and Lillian Gilbreth believe this would contribute to a job stress and fatigue/ poor performance work place

1. wall color 2. heating 3. lighting

Critical messages of the contingency theory include _____.

1."There is no one best way to organize" 2. Managers choose their organizational structures and control systems based on the external environment

Organizational culture reflects the values of the founder and includes elements such as:

1.Ceremonies and rites 2.Socialization 3.Stories

A middle manager may ensure an organizations efficiency and effectiveness by doing what?

Making decisions about the production of goods and services.

Which was one of the results of discipline, according to Fayol?

A reliable work force that would work toward organizational goals

Managers high on the ____ continuum tend to be affectionate, likable, and get along with other people and work well with most members of a work group.

Agreeableness

During the conversion stage the organizations work force uses ____ to transfer inputs into outputs

Appropriate techniques Appropriate machinery Appropriate tools

A model that explains how personality may influence organizational culture suggests that founders or manager hire individuals similar to themselves, while those who are dissimilar to the managers have to leave the organization. This is the ____ framework.

Attraction-Selection-Attraction (ASA)

According to Payol, ____ should not be concentrated at the top of the chain of command.

Authority

Managers motivating employees, encouraging them to perform high levels, & committing to achieving organizational goals?

Behavioral management

If a manager chooses the right goals to pursue and makes good use of the resources to achieve these goals, the result (in terms of efficiency and effectiveness) is?

High efficiency and High effectiveness

What organizational structure promotes collaboration among employees and loosely defined roles with responsibilities?

Organic

When the CEO retires who is often being groomed for the position?

COO

Experience and education has been found to help managers develop three types of skills including _____.

Conceptual, human, technical skills

A manager who is disorganized and seems to lack self-discipline is low in _____

Conscientiousness

No best way to organize and that organizational structure and control systems that managers choose will be based on factors occurring in the external environments is what theory?

Contingency

Organizational culture refers to a shared set of values, beliefs, and routines that have and impact on ___.

How people with in the organization interact and work toward achieving organizational goals.

Which of the following is NOT a step in the planning process?

Deciding if the goal has been met yet

An ___ is a group of people who work together, is composed of a group of managers and employees with similar skill sets and use similar sets of tools to perform their jobs.

Department

When management organizes employees who perform the same kinds of job-specific tasks, this places people in _____

Departments

What is a measure of an organizational goal and the degree to which an organization achieves the goal?

Effectiveness

What best describes the expansion of employees' authority over how they perform their work?

Empowerment

Awards, news releases, and promotions are just some of the ways that organizations reward employee contributions. This is know as a rite of _____?

Enhancement

Concept of ____ is important in an organization as it encourages employees and managers to engage in comradeship by communicating with each other to solve problems and implement solutions

Esprit de corps

What managerial skills are defined specifically by the abilities associated with understanding, altering,leading, and controlling the behavior of other individuals and groups?

Human

Management approach the advocates the idea that a managers attitude toward employees can affect productivity; the self-fulfilling prophecy is an example.

Human Relations

Due to their expertise, skill, and experience in accomplishing positive results for their companies ____ expect to be compensated for their credentials

Managers

When managers believe outside forces are responsible for circumstances affecting and organization and that their own actions will not have an impact on the situation what personality trait are they demonstrating?

External locus of control

Having a lunch meeting bringing with a brief agenda about the department, and then end with everyone socializing. What personality trait is this demonstrating

Extroversion

Suggested drawing up agreements between organizations and employees to ensure that employees are treated fairly and are being rewarded for good performance?

Fayol

Theory that managers have the right to give orders and the power to exhort subordinates for obiedience

Fayols 14 principles of Management

Study suggests that workers attitudes toward their managers affect the level of workers performance?

Hawthorne effect

Personal convictions about modes of conduct are examples of _____ values

Instrumental

When a company shares announcements of success through office parties, this is an example of a rite of ____

Integration

What is the impact of a founders influence on the organizational culture?

It has a long-lasting effect on organizational culture

Fay suggested that workers be given more ____ in order to counteract the boredom that many workers feel that can arise from too much specialization

Job duties

Tracy felt a complete lack of freedom and creativity when the ____ structure was put in place, making management more centralized, rules more daunting, and supervision much more confining. This was developed to better create stability.

Mechanistic

Who supervises first-line managers

Middle managers

The two main categories of global crises or disasters facing managers include ___ causes and human mades causes

Natural

According to Fayol's principle of unity command, subordinated report to no more than _____ supervisors.

One

Which two of the following are essential characteristics of a global organization?

Operate in more than one country, compete in more than one country

Self managed teams are made up of groups of employees who assume collective responsibility for ___ their own work activities.

Organizing, controlling, and supervising

the essential or universal task of management include?

Organizing, planning, leading, controlling

A __________ is the enduring tendency to feel, think, and act in certain ways.

Personality trait

Which ethical rule suggests communicating the decision to people outside the company

Practical

An abstract knowledge structure that is stored in memory and makes possible the interpretation & organization of information about a person, event, or situation is called a ___

Schema

When there are systematic relationships between people and tasks with the result being an improved work process with maximum efficiency is _______

Scientific Management

Because they own stock of the company ____ are partial owners of that company

Shareholders, Stakeholders, and stockholders

The process by which newcomers learn an organizations values and acquire the work behaviors necessary to perform jobs effectively defines organizational ____?

Socialization

A companys employees, customers, stockholders, suppliers, and distributors are the companys______.

Stakeholders

Specific sets of written instructions about how to perform a certain aspect of a task are called:

Standard operation procedures

Simone, Kevin and Manny are bank tellers at Rock Safe Bank. Annalea is the manager of the branch in which they work. As a manager with the organization, what other key managerial tasks is Annalea responsible for?

Supervising

Researchers using the open system view are especially interested in the _____ created when departments work together because they are interested in how the various parts of a system work together to increase efficiency and effectiveness

Synergies

What level manager is likely to have the attributes of the need for achievement and power?

Top, Middle, and first

Management that refers to the creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a company's resources to allow it to survive and prosper?

Turnaround

Defined as the power to hold people accountable for their actions and to make decisions concerning the use of organizational resources

authority

The measurement of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals is known as organizational ____

performance

The term "____" was defined by weber as a formal system of organization and administration designed to ensure efficiency and effectiveness

bureaucracy

The goal of Hawthorne studies was to raise ______

productivity

Managers in high performing organizations with high efficiency and high effectiveness:

choose the right goals to pursue and make good use of their resources

A system that is self contained and not affected by changes occurring in it external environment is known as a ___ system

closed

A system that is self-contained and not affected by changes occurring in its external environment is known as ____ system

closed

The specific set of departmental skills, knowledge, and experience that allows one organization to out perform it competition is known as a core ___.

competency

top manager require the best ____ skills?

conceptual

When managers monitor the performance of individuals to see if they are meeting desired standards, the managers are performing the _______ task, which is one of the four essential managerial tasks.

controlling

It is the managers responsibility to take _____ action to improve an organizations performance if it is not accomplishing its desired outcomes

corrective

Company ___ are intended in part to make clear that those who act unethical are punished

credos

Behaving ethically consistently over time develops and protects your professional image or _____ which in turn enables you to obtain resources and earn a living

reputation

According to Mintzberg's typology of managerial roles, entrepreneur, negotiator, resource allocator, and disturbance handler make up the category of _____ roles.

decisional roles

While managers want to treat all stakeholders equally, in reality, they need to prioritize the treatment of the various stakeholder groups which may create and ethical _____ for managers

dilemma

Knowingly denying diverse individuals access to opportunities and outcomes in an organization is known as ____ discrimination

overt

A pizza parlor devised a method of producing 2 times the number of pizzas with out increasing the size of their staff and bringing steaming hot pizzas to the door. The pizza parlor is demonstrating?

efficiency

Achieve enormous savings of time and effort, the Gilbreths goal was to maximize _____ in how individual tasks were being preformed across tasks.

efficiency

Gilbreths goal was to maximize ____ in how individual tasks were being preformed across tasks.

efficiency

Not only is management responsible for ensuring that the organizational goals are met. They are also responsible for making sure that the operations are running effectively and _____.

efficiently

When a closed system can no longer sustain itself, its tendency to dissolve and disintegrate is called

entropy

Fayol's principle of ____ pertains to justice, impartiality, fairness, and respect due to each member of an organization in the work place.

equity

The organizational environment refers to how managers control their organizations relationship with its __ environment.

external

Utilitarian rule states that ethical decisions are those that produce the greatest ____ for the greatest # of people

good

A department is a group of people who work together and perform there jobs, they _____?

have similar skills

Managers need to master conceptual, technical, and ____ skills.

human

where are you likely to find the first line managers with in an organization?

in all departments and functions

According to Mintzberg's managerial roles, the ____ category of roles is composed of monitor, disseminator, spokesperson roles.

informational

Henry Mintzberg identified ten kinds of specific roles, which he grouped into 3 categories: decisional, interpersonal, and ___?

informational

Innovation and creativity could not occur within organizations if employees didn't take ___ by trying something new.

initiative

During the first stage, referred to as the ____ stage, an organization acquires resources.

input

According to Mintzberg's managerial roles, figurehead, leader, and liaison make up the category of _____ roles.

interpersonal

What is tenure?

length of employment

If a manager chooses the right goals to pursue, but does a poor job using the resources in achieving these goals...

low efficiency and high effectiveness

Organization effectiveness results when _____

managers select and achieve appropriate goals

System that takes in resources from its external environment

open

During the ___ stage, an organization releases finished goods and services to the external environment

output

_____ involves contracting with another company, to have it perform a work activity previously done by the parent company.

outsourcing

4 building blocks of competitive advantage are

superior efficiency, innovation, responsiveness to customers, & quality

For his position as a lead mechanic, Jeff needs to know when and how to use a 12 mm screwdriver and a 14 mm screwdriver for a specific task. This requires _____ skills

technical

Managers should closely supervise employees to maintain control over the workers behaviors and minimize the workers control over the pace of work

theory x

encourages commitment to organizational goals and provides opportunities for workers to exercise self-direction

theory y

The manager who establishes the organizations goals and determines how the departments should interact is the ______ manager

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