MAN 3303 Midterm Review (Ch. 1 - 3)

A company with a low level of efficiency and low level of effectiveness is most likely to produce. A. a low-quality product that customers do not want B. a high-quality product that customers do not want C. a product that customers want, but that is too expensive for them to buy D. a high-quality product that the company makes a profit on E. a product that customers want at a quality and price they can afford

A. a low-quality product that customers do not want

A(n) _____ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals. A. organization B. quality circle C. control group D. focus group E. talent pool

A. organization

_____ gives managers the right to direct and control their subordinates' behavior to accomplish organizational goals. A. Entropy B. Authority C. Synergy D. Esprit de corps E. Equity

B. Authority

_____ is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals. A. Diversification B. Organizational performance C. Organizational input D. Product development E. Differentiation

B. Organizational performance

In which of the following managerial tasks are work relationships restructured to facilitate the interaction and cooperative efforts of organizational members, all of whom strive to achieve organizational goals? A. Leading B. Organizing C. Controlling D. Reviewing E. Planning

B. Organizing

Administrative management is the study of: A. how managers should personally behave to motivate employees and encourage them to perform at high levels. B. how an organizational structure is to be created such that it leads to high efficiency and effectiveness. C. how managers control the organization's relationship with its external environment. D. how characteristics of the work setting—specifically the level of lighting—affect worker performance. E. how the feelings, thoughts, and behavior of work group members and managers affect worker performance.

B. how an organizational structure is to be created such that it leads to high efficiency and effectiveness.

Job specialization refers to: A. the process by which each position's formal authority in an organizational hierarchy is established. B. the process by which division of labor occurs as different workers gain expertise in tasks. C. the process by which employees explore new ways to improve how tasks are performed. D. the process by which members of different departments work together in cross-departmental teams to accomplish projects E. the process by which subordinates receive orders and report to only one superior.

B. the process by which division of labor occurs as different workers gain expertise in tasks.

The measure of the appropriateness of the goals selected by management for the organization and the degree to which the organization accomplishes these goals is known as _____. A. efficiency B. task management C. effectiveness D. diversification E. differentiation

C. effectiveness

Rites of _____ motivate commitment to the norms and values of the organization by publicly recognizing and rewarding employee contributions. A. ceremony B. integration C. enhancement D. passage E. celebration

C. enhancement

An advantage of achieving the right worker-task specialization and linking people and tasks by the speed of the production line is: A. decreased workplace monotony B. decreased organizational output. C. lower costs. D. lower job satisfaction. E. decreased mechanization of work process.

C. lower costs.

When people belong to the same organization, they tend to share certain beliefs and values that lead them to act in similar ways. This is known as _____. A. conscientiousness B. emotional integration C. organizational culture D. emotional intelligence E. organizational socialization

C. organizational culture

The collection of feelings and beliefs that managers have about their current jobs is known as job _____. A. affiliation B. evaluation C. satisfaction D. agreeability E. acceptance

C. satisfaction

The human relations movement advocates that: A. the level of work group performance be controlled by workers. B. employees be monitored outside the workplace. C. supervisors be behaviorally trained to manage subordinates D. mangers use punishments as a tool to elicit cooperation from employees. E. supervisors make all the important decisions concerning the company.

C. supervisors be behaviorally trained to manage subordinates

The measure of how productively an organization uses its resources to achieve a goal is known as _____. A. product development B. effectiveness C. product differentiation D. efficiency E. empowerment

D. efficiency

An organization which considers and analyzes the ideas and suggestions of all employees regardless of their hierarchical position has a(n) _____ culture. A. conservative B. vertical C. traditional D. innovative E. regressive

D. innovative

New employees in an organization are sometimes put through a training period where they are familiarized with the organization as a whole. This process is also called _____. A. organizational enhancement B. organizational attribution C. organizational commitment D. organizational socialization E. organizational facilitation

D. organizational socialization

Bob was recently promoted to the position of manager of the engineering division in his company because of his knowledge and his ability to perform all the functions required in his field. In this instance, Bob was promoted because of his _____ skill. A. planning B. conceptual C. leading D. technical E. human

D. technical

_____ is defined as the ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors. A. Diversification B. Innovation C. Empowerment D. Stratification E. Competitive advantage

E. Competitive advantage

_____ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals. A. Job rotation B. Management scalability C. Work sharing D. Corporate variance E. Organizational structure

E. Organizational structure

Which of the following is true of first-line managers? A. They make specific decisions about the production of goods and services. B. They instruct top managers on the suitability of organizational goals. C. They are responsible for finding the best way to organize human and other resources to achieve organizational goals D. They evaluate whether the organization's goals are appropriate. E. They work in all departments or functions of an organization.

E. They work in all departments or functions of an organization.

According to Mintzberg's typology, a manager who commits organizational resources to develop innovative goods and services is a(n) _____. A. disseminator B. negotiator C. liaison D. figurehead E. entrepreneur

E. entrepreneur

The process of creating new products that customers want is called: A. restructuring B. cost control. C. market segmentation D. total quality management E. innovation

E. innovation

Rites of _____, such as shared announcements of organizational successes, office parties, and company cookouts, build and reinforce common bonds among organizational members. A. acceptance B. advancement C. enhancement D. passage E. integration

E. integration

A drawback of management information systems is that they provide information only about an organization's internal environment, and not the external environment. True or False?

False

At a recent staff meeting, Jim was praised by his CEO for always choosing the right goals to pursue. The quality that Jim displays here is efficiency. True or False?

False

In a bureaucracy, tasks and roles are left ambiguous to encourage employees to respond quickly to the unexpected. True or False?

False

In a bureaucratic system of administration, obedience owed to a manager depends on his or her personal qualities such as personality and social status. True or False?

False

Managers with a high need for power allow their subordinates to make their own decisions in all aspects of their work. True or False?

False

Planning strategies is a simple and straightforward process, since it is done under circumstances when the result is known and assured. True or False?

False

Standard operating procedures are unwritten, informal codes of conduct that prescribe how people should act in particular situations. True or False?

False

The employees of Burger Point enjoy their work very much. This is largely due to their manager, Elise, who is always sympathetic to the needs of her employees and is seldom uncooperative. Elise can be said to be low on the agreeableness continuum. True or False?

False

The lower a manager's position is in the organization's hierarchy, the lesser time she spends in leading and controlling the first-line managers of the organization. True or False?

False

The socialization programs developed by organizations which determine how individuals enter, advance within, and leave the organization are examples of rites of integration. True or False?

False

Top managers require the least conceptual skills because their primary responsibilities are planning and organizing. True or False?

False

Which of the following statements is consistent with the principles of scientific management? A. Establish a standard pay system that is independent of performance. B. Stick to the current method of performing tasks and focus only on increasing the speed. C. Increase job specialization in order to make the production process more efficient. D. New methods of performing tasks ought to be communicated verbally rather than in writing E. Allow workers to establish their own rules and SOPs.

I'm not positive on the right answer but it's definitely not B so let's go with: C. Increase job specialization in order to make the production process more efficient.

A strong organizational culture is the product of managers and employees being committed to organizational values. True or False?

True

Authority gives managers the right to direct and control their subordinates' behavior to achieve organizational goals. True or False?

True

Bureaucracy is a formal system of organization and administration designed to ensure efficiency and effectiveness. True or False?

True

Employees involved in total quality management (TQM) are responsible for finding new and better ways to perform their jobs. True or False?

True

In his studies, Adam Smith found that the performance of the factories in which workers specialized in only one or a few tasks was much greater than the performance of the factory in which each worker performed all the tasks. True or False?

True

Management is the planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently. True or False?

True

Managers affect society directly with their decisions regarding the use of resources. True or False?

True

Managers determine and shape organizational culture through the kinds of values and norms they promote in an organization. True or False?

True

Organizational culture reflects the distinctive ways in which organizational members perform their jobs and relate to others inside and outside the organization. True or False?

True

Organizational performance is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals. True or False?

True

Organizations are collections of people who work together and coordinate their actions to achieve a wide variety of goals. True or False?

True

Strategies are a cluster of decisions concerning what organizational goals to pursue, what actions to take, and how to use resources to achieve these goals. True or False?

True

The effectiveness of managers is determined by a complex interaction between their personality traits and the nature of the job and organization in which they work. True or False?

True

The line of authority is the chain of command extending from the top to the bottom of an organization. True or False?

True

Turnover can hurt an organization because it results in the loss of the experience and knowledge that managers have gained about the company, industry, and business environment. True or False?

True