MAN 4162 Customer Relations for Mgrs CHAPTER 7

What are the tasks that a team should concentrate on during the adjourning stage of team development? (Check all that apply.)

-Celebrating individual contributions and team accomplishments -Identifying lesson learned -Completion of deliverables

In the context of corporate culture, match the following terms in the left column with the corresponding definitions in the right column. Instructions

-Integrity-It means upholding an ethical code. -Equity-It means regarding everyone with the same rules. -Justice-It means that the reward must fit the achievement and the punishment must fit the crime. -Influence-It means permitting every member of an organization to have a say in goal setting, problem solving, and helping to make changes.

Match the following terms in the left column with the corresponding feature in the right column. Instructions

-Legitimate power-It is based on the rank a person holds in an organization. -Reward power-It is based on the user's capability to control others with something of value to them.

Identify an example of a team designed for a short-term action.

A team formed to on-board a new hire

_____ is the conferred power to control or command within an organization.

Authority

Identify tips to ensure that meetings run smoothly. (Check all that apply)

Be on time for the meeting. Listen to others in the meeting.

refers to acting in a way that meets a prescribed standard, in coordination with a group.

Conformity

are stories that illustrate the values of the people who make an organization work.

Culture stories

Match the following sources of power in the left column with the corresponding definitions in the right column. Instructions

Expert power-It comes from a person's skill in areas that are important for the success of the firm. Charismatic power-It is based on the appeal a person has to others. Coercive power matches Choice It depends on the threat of possible punishments.

True or false: A team needs to review and agree upon goals individually, but not collectively.

False

True or false: Attitudes are more deep-seated than values.

False

Identify the various stages of team development. (Check all that apply.)

Forming Norming Performing Storming

is the fifth element of the five stages of team development.

Forming Storming Norming Performing

is a troublesome type of thinking that comes from group members who are overly eager to agree with one another due to time pressure, stress, and low collective self-esteem.

Groupthink

Identify the characteristics exhibited by effective leaders. (Check all that apply.)

Integrity Ethics Honesty

Which of the following statements best describes the storming stage of team development?

It is an unavoidable stage.

Identify the true statements about organizational climate. (Check all that apply.)

It is produced by the way an organization's members connect with each other. It influences and helps shape the behavior of individuals. It reflects the standards and viewpoints of the organization's culture.

is defined as the capability to influence people to work toward the achievement of the goals of an organization.

Leadership

_____ is also called connection power.

Networking power

_____ is defined as the ability of one person to influence another.

Power

Which of the following should be avoided during a meeting?

Taking calls or texting

Identify a strategy to reduce hidden agendas in teamwork.

Talk to key influencers and make a connection before work begins.

Which of the following occurs during the forming stage of team development?

The team leader and group come to an agreement regarding procedures and norms.

Identify a true statement about groups.

There can be many different reasons why groups are formed.

True or false: People can understand the culture of an organization by listening to culture stories and by identifying common themes in them.

True

A good organizational climate will include _____. (Check all that apply.)

a reasonable level of freedom high trust levels fair recognition for the work

In the _____ stage of team development, members experience a mix of emotions as they move on to new tasks and team work.

adjourning

The most efficient way to improve team effectiveness is to _____.

alter the unproductive team norms

Leaders who make decisions independently and motivate followers using authority and material rewards are called _____.

autocratic leaders

Members of a team conform in order to _____.

avoid coercion or exclusion by the rest of the group

In order to improve the composition of a team, a team leader must _____.

balance the skills and knowledge in the team

_____ is one of the first steps that is taken when creating a team.

building trust

A feature of participative leaders is that they _____.

encourage subordinates to share in the decision-making

In order to reduce the barriers to team effectiveness, managers must set norms for an environment that _____.

encourages change

The laissez-faire leadership style will succeed if _____.

followers are independent and driven to act without interference

Legitimate power is effective only when _____.

followers believe in the authenticity of a leader's rank

A feature of autocratic leaders is that they _____.

give importance to the authority and power they get from their position in the organization

refers to two or more people who collaborate, share common goals, have undeclared or official rules or norms, and uphold steady role relationships.

group

are defined as individual members' secret wishes, desires, hopes, and assumptions that are hidden from the team.

hidden agenda

A solution to team effectiveness barriers is to _____. (Check all that apply.)

improve team composition identify group problems

In the context of team building, a feature of effective work teams is that they _____.

improve the company's "bottom line"

A true statement about consultative leaders is that they _____.

make the actual decision alone

During the storming stage of team development, _____.

members try to see how the team will respond to differences

A team's effectiveness can be improved by _____.

minimizing groupthink

Which of the following teams is an example of long-term team?

office events management team

An organization's network that includes the common values and assumptions within it is called

organizational or corporate culture

Team effectiveness is reduced and morale is affected when _____.

people are given more status than they deserve

In the _____ stage of team development, majority of the decisions are made by the team members and the role of the leader involves more of celebrating accomplishments.

performing

An agreement that is understood between people even though it is unwritten and unspoken is called a(n)

psychological contract

Unlike autocratic leaders, consultative leaders _____.

spend a lot of time holding discussions with followers before making a decision

In the context of barriers to team effectiveness,_____is the rank an individual holds within a team.

status

is defined as the relationship among employees with various skill sets who work together to create value for an organization.

team

The process of creating and encouraging a group of employees to work together toward achieving group goals and increased productivity is called

team building

Which of the following teams is an example of short-term team?

training or on-boarding team

In the performing stage of team development, team members _____.

trust each other

With sustained, conscious effort, a manager can build a team of employees who will function effectively as a unit and achieve group goals. Such a group is known as a(n)

work team