MAN: Ch 10 Organizational Change & Innovation

What are two key aspects of turning a problem into an opportunity?

- Looking for solutions and new business ideas as a response to the problem - Finding better ways to conduct business as a response to the problem

Identify the matters that can be addressed by organizational development (OD).

- Managing conflict - Adapting to mergers - Revitalizing organizations

Which two of the following are key aspects of execution?

-Discussing hows and whats -Using questioning and analysis

Place the steps in the OD process in the correct order, with the first step listed at the top and the final step listed at the bottom.

1. Diagnosis 2. Intervention 3. Evaluation 4. Feedback

Which of the following is an example of a company making use of a problem to create new opportunity?

A company that takes prospective buyers to tour foreclosed homes.

In order to overcome employee resistance to innovative change, change agents must first have what?

A trusting relationship

Which of the following is the LEAST helpful in gaining support for your vision?

Ask employees to trust you and your ideas

Xenod Capital just enlisted the help of Amber, a consultant with a background in behavioral science. She is going to help them apply new methods to dealing with old problems. Amber is known as a(n) ________________.

Change Agent

In some parts of the United States, guns are sold at Walmart stores. Some people refuse to shop at those stores. At the extreme, everyone would refuse to shop at those stores. In that hypothetical situation, ____________ are acting as an external force for change.

Customers

Factors such as the increasing number of women in the workplace and the growing number of older workers exemplify which force for change outside the organization?

Demographic Characteristics

A manager would refer to results, such as data about absenteeism or grievances, durning the ___________ stage of the OD process.

Evaluation

At Hudson Food Company, managers permit experimentation, risk taking, and tolerate failure. Which step of fostering innovation does this represent?

Fostering an innovation culture and climate

The economic or productive potential of a company's employees' knowledge, experience and actions is known as its ____________ capital.

Human

______________ is the process of creating new ideas and converting them into useful applications.

Inovation

_____________ os making up something new, whereas ________________ is the act of developing new and imaginative ideas into reality.

Invention; creativity

Demand for organic foods has increased dramatically as Americans become more aware of the effects of pesticides and other harmful chemicals in food. This exemplifies which force for change outside the organization?

Market changes

Which of the following is an important aspect of the marketplace's becoming more segmented and moving toward more niche products?

Online selling makes it possible for to sell a greater variety of niche products

Making carefully thought-out changes in anticipation of possible or expected problems or opportunities is known as ___________ change.

Proactive

Rather than worry about introducing a new sports recovery product, Gabriel told his staff that they should repackage the existing products and promote them to professional basketball teams throughout the country. Gabriel is demonstrating _______________ innovation.

Process

Change that is made in response to problems or opportunities as they arise is known as ________________ change.

Reactive

Which of the following is NOT a practice of a company attempting to offer targeted products with a focus on faster speed-to-market?

Reworking the image of older products to reinvigorate sales

As more and more companies become proficient at bringing products and services to market, ________________ is emerging as a powerful competitive weapon.

Speed

_______________ is any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product.

Technology

Tonya sees her company eliminating jobs in order to reduce costs, but the CEO was recently given a bonus of several million dollars. The likely cause of her resistance to the current organization change is ________________.

a climate of mistrust

Which of the following is the proper first step after deciding how to handle a problem or opportunity?

develop and communicate your vision

The common term used to describe the techniques for implementing planned change to make people and companies more effective is called organizational ______________.

development

The process through which a product or service takes root initially in simple applications at the bottom of a market and then moves up, eventually displacing established companies, is referred to as _________________.

disruptive innovation

The second step in the organizational development (OD) process, __________________ is the attempt to correct the diagnosed problems.

intervention

What is considered to be the newest source of competitive advantage for companies competing in the global economy?

knowledge

Breakthrough products or services that do not currently exist and that are aimed at creating brand new markets and customers are know as _______________ innovations.

transformational

T or F: The pressure exerted by internal forces for change may be subtle or very dramatic.

true

Which of the following contributes to resistance to change?

- Employee characteristics - Change agent characteristics

Which of the following are myths about innovation that are not correct?

- Innovation happens in a "Eureka" moment -Innovation can be systematized

Scott Berkun, author of The Myths of Innovation, identified several starting points for organizational innovation, including which of the following?

- Necessity - Curiosity

Under which of the following circumstances is organizational development (OD) likely to be successful?

- With management support -With goals tied to short-term and long-term results -With multiple interventions

A(n) __________________ innovation, in contrast to a a transformational innovation, involves optimizing of products or services for existing customers.

core