MAN2300 Comprehensive

Under OSHA, employers with ________ or more employees must maintain records of and report occupational injuries and occupational illnesses.

11

To be eligible for leave under the Family and Medical Leave Act, an employee must have worked ________ hours during the past twelve consecutive months.

1250

COBRA requires most private employers to continue to make health benefits available to terminated or retired employees and their families for a period of time, generally ________ months.

18

About how many million people work part-time in the United States?

19

According to the text, approximately what percentage of the U.S. workforce feels engaged?

30%

Which of the following terms refers to a performance appraisal based on surveys from peers, supervisors, subordinates, and customers?

360-degree feedback

Approximately what percentage of new college graduates are hired to fill externally filled jobs that require a college degree?

38%

In most firms, a rating committee used for performance appraisals consists of ________ members.

4-5

Which of the following refers to a plan in which employees contribute a portion of their earnings to a fund and the employer typically matches the contribution in whole or part?

401k plan

All of the following are types of career development initiatives implemented by employers EXCEPT ________.

401k plans

Newton Building Supplies hopes to generate an extra $4 million in sales next year. A salesperson traditionally generates $800,000 in sales each year. Using ratio analysis, how many new salespeople should Newton hire?

5

Approximately how many people now use information technology to work from remote locations at least once per month?

5 million

Approximately what percentage of people in the United States work for small firms?

50%

Medicare provides a wide range of health services to people ________ or over.

65

For individuals born in 1960 or later, the full retirement age for non-discounted Social Security benefits is _______

67

Employee depression results in as many as ________ total lost workdays in the United States each year.

68 million

The formula used by federal agencies to determine disparate rejection rates is based on a selection rate for any racial, ethnic, or sex group less than ________ percent of the rate for the group with the highest rate.

80

What percentage of large employers use some type of group- or team-based incentives?

85%

Which of the following best describes the closed shop form of union security?

A company can hire only union members.

Which of the following requires employers to make reasonable accommodations for disabled employees?

Americans with Disabilities Act of 1990

Which of the following best describes a "yellow dog" contract?

As a condition of employment, an employee agrees to not join a union.

Pictures and Promotions Modeling Studio seeks to hire male models for an upcoming fashion show featuring men's wear. The studio is using ________ as a justification for not considering women for the jobs.

BFOQ

Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates. Which of the following, if true, best supports the argument that Marie should implement a computerized skills inventory database?

Barnum executives would like to transfer the firm's most qualified employees to the new hotels to fill supervisory positions.

Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates. Which of the following, if true, most likely undermines Marie's decision to fill top positions with inside candidates?

Barnum needs to head in a different direction with innovative ideas if it is to remain competitive with other hotel chains.

Michele's firm does not have a formal mentoring program. However, entry-level employees, such as Michele, are encouraged to form relationships with experienced workers. Michele wants to make sure that she has an effective mentor relationship. Which of the following mentor relationship guidelines would NOT be recommended to Michele?

Bring personal problems to mentor.

Orion's single-parent employees are frequently late when arriving to work.

COBRA

Executive positions at Dick's Sporting Goods are predominantly held by men.

Coaching focuses on teaching daily tasks.

What has been the most significant impact of modern technology on job analysis methods?

Corporate use of the Internet and intranet has enabled HR managers to distribute and collect job analysis surveys to employees in multiple geographic locations.

When hired by Delmar Designs, Shane agreed to forego 6% of his normal pay if he didn't meet his goals in return for a 12% bonus if he exceeded his goals. In which type of plan does Shane most likely participate?

Correct earnings-at-risk pay plan

What is the primary disadvantage of using concurrent validation?

Current employees may not be representative of new applicants.

Dick's Sporting Goods is a sports and fitness retailer with over 300 stores in 34 states. After beginning as a small bait and tackle shop in 1948, Dick's has grown to become a leader in the sports and fitness retail industry. Many career opportunities are available in Dick's in areas as diverse as IT, product development, merchandising, and store management. Top management at Dick's realizes the importance of hiring and retaining quality employees. As a result, the firm has decided to implement policies, practices, and programs that support employees' career needs. Which of the following, if true, would best support the argument that Dick's should add a career development aspect to its human resource activities?

Dick's Sporting Goods' performance appraisals will include development plans and individual goal setting.

Sanders Sporting Goods, an international sporting goods chain, is being sued for sexual harassment by a Jill, who is a former Sanders employee. The plaintiff asserts that she was the victim of numerous unwanted sexual advances from a male co-worker, John. Jill claims that Sanders' management condoned a hostile work environment and that the company is liable for the actions of John.

Does Sanders have a record of employees who claim disparate treatment in the workplace?

Wilson Consulting is a management consulting firm with 70 employees. As associate vice president of marketing, Suzanne Boyle is responsible for conducting performance appraisals of the 12 employees under her direct supervision. Suzanne plans to use the critical incident method to evaluate the performance of her subordinates. Which of the following, if true, most likely undermines the argument that the critical incident method is the most appropriate performance appraisal tool for Suzanne to use?

Due to economic difficulties, the firm will be laying off the two lowest performing employees in Suzanne's department.

Managers from Ford and representatives from United Auto Workers are in the first stage of collective bargaining over benefits and wages. Which of the following is most likely occurring?

Each side is presenting its demands.

Which of the following found that extrinsic rewards could detract from an employee's intrinsic motivation?

Edward Deci

________ provide services like financial counseling, child care referrals, elder care referrals, adoption assistance, mental health counseling, and life event planning.

Employee assistance programs

________ refers to being psychologically involved in, connected to, and committed to getting one's jobs done.

Employee engagement

Elaine, the HR manager at Western Enterprises, will get stock distributed to her from a trust when she retires. This is known as a(n):

Employee stock ownership plan (ESOP)

Roberto Sanchez has recently been hired by Slate Pharmaceuticals as the senior vice president of human resources. Slate Pharmaceuticals has a history of a variety of significant problems within its HR department such as EEO violations, inadequate employee training programs, and employee confusion regarding health benefit enrollment and coverage. With 20 years of experience transforming HR departments in other firms, Sanchez believes he can correct the major problems at Slate Pharmaceuticals.

Employees frequently complain about the inconsistent assistance they receive from the HR department due to its large size.

Which of the following is NOT a basic tenet of behavior modification?

Employees must understand the link between rewards, punishments, and behavior.

Which of the following is most likely a true statement about high-performance companies?

Employees receive extensive training.

Which of the following will be the most likely result of the ADA Amendments Act of 2008?

Employees will find it easier to prove that their disabilities are limiting.

Which of the following is most likely a false statement about union membership?

Employers prefer nonunion workers, so they pay them higher wages than union members.

Which of the following is NOT a true statement about the Protection and Affordable Care Act of 2010?

Employers will be required to pay a 20% excise tax on high-cost health insurance plans.

Which of the following requires equal pay for equal work regardless of sex?

Equal Pay Act of 1963

Jeff is a manager at a paper mill. He has received a grievance from a group of employees who are union members. The grievance claims that a plant rule barring employees from eating during unscheduled breaks is arbitrary and unfair. What should Jeff most likely do?

Examine the grievants' personnel records.

Dick's Sporting Goods is a sports and fitness retailer with over 300 stores in 34 states. After beginning as a small bait and tackle shop in 1948, Dick's has grown to become a leader in the sports and fitness retail industry. Many career opportunities are available in Dick's in areas as diverse as IT, product development, merchandising, and store management. Top management at Dick's realizes the importance of hiring and retaining quality employees. As a result, the firm has decided to implement policies, practices, and programs that support employees' career needs. Which of the following, if true, would best support the argument that the firm should institute a flexible career track program?

Executive positions at Dick's Sporting Goods are predominantly held by men.

Which of the following is the primary advantage of using management assessment centers in the selection process?

Experts observe and appraise each candidate's leadership potential.

Eric has worked full-time for a large manufacturing company for over three years. Eric and his wife have recently adopted a baby, and Eric wants to take time off from work to care for the child. Which of the following laws most likely applies to Eric's situation?

Family and Medical Leave Act

The ________ provides that a person who commits a crime of violence motivated by gender that deprives another of rights shall be liable to the party injured.

Federal Violence Against Women Act of 1994

Which of the following is the primary benefit of employee stock ownership plans?

Firms may borrow against employee stock held in trust.

Who argued that the best way to motivate workers is to build opportunities for challenge and achievement into their jobs via job enrichment?

Frederick Herzberg

Who proposed a two-factor theory that explains how motivator factors relate to satisfaction and hygiene factors relate to dissatisfaction?

Frederick Herzberg

The concise measurement system used by companies to show the quantitative standards the firm uses to measure HR activities, employee behaviors resulting from the activities, and the strategically relevant organizational outcomes of those employee behaviors is called a(n) ________.

HR scorecard

Hyper-Tech Enterprises manufactures mechanical parts used in air conditioning and heating units. The company employs over 300 workers at its Alabama facility. None of the Hyper-Tech employees belong to a union; however, management believes that unionization is in the near future. A representative of a local union has recently visited Hyper-Tech in an attempt to solicit members and have them sign authorization cards. Enough eligible employees have signed authorization cards to petition the NLRB for an election. Hyper-Tech's top executives are considering fighting the unionization efforts. Which of the following questions is LEAST relevant to the decision by Hyper-Tech to fight unionization efforts?

How many Hyper-Tech employees were hired within the last year

Hyper-Tech Enterprises manufactures mechanical parts used in air conditioning and heating units. The company employs over 300 workers at its Alabama facility. None of the Hyper-Tech employees belong to a union; however, management believes that unionization is in the near future. A representative of a local union has recently visited Hyper-Tech in an attempt to solicit members and have them sign authorization cards. Enough eligible employees have signed authorization cards to petition the NLRB for an election. Hyper-Tech's top executives are considering fighting the unionization efforts. Which of the following, if true, best supports the suggestion that Hyper-Tech will lose an NLRB election?

Hyper-Tech executives have decided that a committee should manage the campaign

Hyper-Tech Enterprises manufactures mechanical parts used in air conditioning and heating units. The company employs over 300 workers at its Alabama facility. None of the Hyper-Tech employees belong to a union; however, management believes that unionization is in the near future. A representative of a local union has recently visited Hyper-Tech in an attempt to solicit members and have them sign authorization cards. Enough eligible employees have signed authorization cards to petition the NLRB for an election. Hyper-Tech's top executives are considering fighting the unionization efforts. Which of the following, if true, best supports the argument that Hyper-Tech should contest the union's right to an election?

Hyper-Tech management believes that if employees are provided with additional information from the firm that they will revoke their authorization cards.

Thermo is a plastic supply and custom fabrication company. Thermo serves clients in the medical, solar, and semiconductor industries by making acrylic and polycarbonate sheets, tubes, and rods. The company employs approximately 500 workers at its facility in Ohio. Safety is a top priority at Thermo, and supervisors are required to conduct daily inspections of all equipment. Recently, three workers were seriously injured by a large press used to mold plastic parts. The workers spent time in the hospital for hand injuries, and they are currently recuperating at home. As a result, top management is evaluating all aspects of safety at the facility to determine what changes need to be made. Which of the following, if true, supports the argument that Thermo needs to modify its screening, placement, and training procedures?

Interviews with the injured workers indicate that the most experienced worker removed the safety guard and the other two workers did not know how to respond.

Which of the following provides guidelines regarding what rates of return employers should use in computing their pension plan values?

Job Creation and Worker Assistance Act

Which of the following would most likely NOT be considered a reportable injury according to OSHA?

John sprains his ankle after becoming tangled in his car's seat belt in the company parking lot.

Which law sought to protect union members from possible wrongdoing on the part of their unions?

Landrum-Griffin Act

Which of the following best explains a major reason why union membership in the United States has fallen in the last 50 years?

Legislation provides workers with protections that were once exclusive to unions.

Tyler Oil offers a profit-sharing plan to its employees. Each year, Tyler Oil distributes total annual profits less taxes among employees based on employee merit ratings. Which of the following is most likely used by Tyler Oil?

Lincoln incentive system

The vice president of marketing tells a marketing manager to prepare a presentation by the end of the week. The vice president is most likely exercising which of the following?

Line authority

Which Web site is increasingly serving as a recruitment source for passive job candidates?

Linkden

Which of the following is a true statement about Herzberg's Hygiene-Motivator theory?

Managers can create a self-motivated workforce by providing feedback and recognition.

According to research, what is the typical result of upward feedback?

Managers improve their performance

Which of the following is used by lawyers in disparate impact cases to show intentional disparate treatment?

McDonnell-Douglas test

Which of the following sets minimum mental health care benefits?

Mental Health Parity Act

Which of the following was established by the Wagner Act?

National Labor Relations Board

Orion is a business software firm based in Atlanta that employs over 400 people. Orion has traditionally provided legislatively required benefits for its employees including Social Security, workers' compensation, and unemployment insurance. In addition, Orion offers employees health and dental insurance. Orion employees work Monday through Friday on a 9 to 5 schedule. Orion's top executives are considering the idea of adding a flexible benefits plan and implementing a flexible work schedule. Which of the following, if true, best supports Orion's decision to offer flextime to its employees?

Orion's single-parent employees are frequently late when arriving to work.

Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice president of human resources. Jackson Pharmaceuticals has a history of problems within its HR department including difficulties recruiting and retaining qualified employees, EEO violations, inadequate employee training programs, and confusion regarding health benefit enrollment and coverage. With years of experience transforming HR departments in other firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals.

Outside vendors specializing in all aspects of benefits administration would provide improved support to the firm's employees.

Ryobi is a large, international power tool manufacturer that develops affordable, high-quality products, such as drills, circular saws, and routers, for both homeowners and craftspeople. As the company continues to grow, its top executives want to ensure that employees are appropriately paid for their performance and that financial incentives are both fair and effective. Currently, the firm provides merit raises based on performance appraisals; however, executives are considering changing the current incentive plan. Which of the following, if true, supports the argument that Ryobi should eliminate all merit raises?

Performance appraisals at Ryobi occur annually, and standards vary from manager to manager.

What usually occurs when employees rate themselves for performance appraisals?

Ratings are higher than when provided by supervisors.

Red Robin Gourmet Burgers is a national restaurant chain with nearly 36,000 employee that began as a small restaurant in Seattle. Over the years, Red Robin has attempted to develop a reputation as a fun, family restaurant that offers both excellent food and service. Red Robin's core values-honor, integrity, having fun, and continually seeking knowledge-serve as the basis for all of the firm's decisions and are even embroidered on the sleeves of every employee's uniform. As Red Robin continues to expand, executives are considering adding tests to the screening process. Which of the following, if true, would most likely undermine the argument that Red Robin should use achievement tests in the employee selection process?

Red Robin provides a two-week training session to all new hires, which are frequently college students with little experience in the restaurant industry.

Red Robin Gourmet Burgers is a national restaurant chain with nearly 36,000 employees that began as a small restaurant in Seattle. Over the years, Red Robin has attempted to develop a reputation as a fun, family restaurant that offers both excellent food and service. Red Robin's core values-honor, integrity, having fun, and continually seeking knowledge-serve as the basis for all of the firm's decisions and are even embroidered on the sleeves of every employee's uniform. As Red Robin continues to expand, executives are considering adding tests to the screening process. Which of the following, if true, would best support the argument that Red Robin should use personality tests in the employee selection process?

Red Robin seeks outgoing, motivated, and compassionate employees to enhance the experience of its customers.

Which of the following is NOT a type of gainsharing plan?

Roth

Ryobi is a large, international power tool manufacturer that develops affordable, high-quality products, such as drills, circular saws, and routers, for both homeowners and craftspeople. As the company continues to grow, its top executives want to ensure that employees are appropriately paid for their performance and that financial incentives are both fair and effective. Currently, the firm provides merit raises based on performance appraisals; however, executives are considering changing the current incentive plan. Which of the following, if true, undermines the argument that Ryobi should discontinue all merit raises?

Ryobi managers have noticed significant productivity improvements among employees who receive merit raises.

Which of the following is NOT a HR certification?

SHRM Junior Professional

Employees at GameTime Software participate in a gainsharing plan. Employee bonuses are calculated by dividing payroll expenses by total sales. GameTime Software most likely uses which of the following plans?

Scanlon

Which of the following best explains why many businesses use employee leasing firms?

Small companies are able to get better insurance rates.

Smith Industries has established a career development program for its employees that offers career coaching and workshops. However, a recent employee survey indicates that many women still feel dissatisfied about their career opportunities at the firm. Which of the following would most likely improve the attitudes of female employees at Smith Industries?

Smith implements a flexible career track system

The ________ classifies all workers into one of 23 major groups of jobs that are subdivided into minor groups of jobs and detailed occupations.

Standard Occupational Classification

________ defines the nature of the company's business in terms of how it will match its internal strengths and weaknesses with its external opportunities and threats in order to maintain a competitive position.

Strategic planning

Wilson Consulting is a management consulting firm with seventy employees. As associate vice president of marketing, Suzanne Boyle is responsible for conducting performance appraisals of the twelve employees under her direct supervision. Suzanne plans to use a graphic rating scale to evaluate the performance of her subordinates. Which of the following, if true, best supports the argument that a graphic rating scale is the most appropriate performance appraisal tool for Suzanne to use?

Suzanne wants a quantitative rating of each employee based on competencies important to the firm, such as problem-solving skills.

Wilson Consulting is a management consulting firm with 70 employees. As associate vice president of marketing, Suzanne Boyle is responsible for conducting performance appraisals of the 12 employees under her direct supervision. Suzanne plans to use the behaviorally anchored rating scale (BARS) to evaluate the performance of her subordinates. Which of the following, if true, supports the argument that BARS is the most appropriate performance appraisal tool for Suzanne to use?

Suzanne wants to provide her subordinates with specific examples of their good and poor job performance during the appraisal interview.

Sweet Leaf Tea, a Texas-based maker of bottled iced tea, is a small but fast-growing firm that has gained a loyal following for its use of fresh, organic ingredients in its beverages. Although beverage industry experts recommended that Sweet Leaf replace the organic cane sugar and honey it uses with less costly high-fructose corn syrup, Sweet Leaf refused because of the company's mission to provide a high-quality, organic beverage to consumers. The 11-year old company has 50 employees, and its products are available in 30% of the U.S. market. Sweet Leaf Tea recently received multi-million dollar investments which will enable the business to expand its national presence. Which of the following, if true, would most likely undermine the argument that Sweet Leaf Tea should implement a corporate-level strategy of vertical integration?

Sweet Leaf Tea lacks the facilities or knowledge to produce the raw ingredients for its beverages.

You are a manager at a manufacturing facility, and you tell your subordinates that unions are dangerous to the economy. Which law protects your right to express these views?

Taft-Hartley Act

you are a manager at a manufacturing facility, and you tell your subordinates that unions are dangerous to the economy. Which law protects your right to express these views?

Taft-Hartley Act

Rebecca's manager wants to acknowledge her outstanding service record for the past quarter. The manager decides to give Rebecca a bonus of $1000 as a reward. According to Edward Deci, which of the following will most likely occur as a result?

The bonus will detract from Rebecca's inner desire to work hard.

The application requirements for Western Airlines pilot positions require candidates to have logged at least 200 hours piloting an aircraft within the previous 36 months. In addition, applicants must have 2,500 hours of experience in the air with at least 1,000 hours as the commanding pilot of a commercial airplane. A four-year college degree is also required. Wallace Roberts, who is African-American, applied for a position as a pilot and was rejected because he has a degree from a 2-year college and only 2,000 hours of flight experience. Jeff is suing Western Airlines for discriminatory hiring practices. Which of the following statements is most likely relevant to this court case against Western Airlines?

The job requirements for pilots at Western Airlines are a business necessity due to the human risks associated with hiring unqualified applicants.

Connor Concrete, a construction firm chain, is being sued for sexual harassment by a former employee. The plaintiff asserts that she was the victim of numerous unwanted sexual advances from a male co-worker. The woman claims that Connor Concrete's management condoned a hostile work environment and that the company is liable for the actions of the male employee.

The male employee was required by HR to participate in a sexual harassment awareness course.

________ involves setting objectives, making forecasts, reviewing alternative courses of action, evaluating options and implementing the plan.

The management planning process

Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates. Which of the following, if true, best supports the argument that a scatter plot is the most appropriate tool for Marie to use in estimating future personnel needs?

The size of the two new Barnum hotels will be similar to the chain's other hotels.

Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate the personal service the store's employees provide. After a very profitable year, Purrfect Pets is expanding by opening two more stores. Before hiring employees for the new stores, the manager is considering the idea of conducting a job analysis for each position. Which of the following, if true, undermines the argument that the Purrfect Pets manager should observe workers in order to gather job analysis information?

The tasks of most Purrfect Pets employees vary widely from day to day.

Dick's Sporting Goods is a sports and fitness retailer with over 300 stores in 34 states. After beginning as a small bait and tackle shop in 1948, Dick's has grown to become a leader in the sports and fitness retail industry. Many career opportunities are available in Dick's in areas as diverse as IT, product development, merchandising, and store management. Top management at Dick's realizes the importance of hiring and retaining quality employees. As a result, the firm has decided to implement policies, practices, and programs that support employees' career needs. Which of the following, if true, would best support the argument that Dick's should assign a coach to each new employee?

The turnover rate of newly hired hourly employees at Dick's Sporting Goods is higher than the industry average.

Which law allows an employer to claim that an employment practice is a bona fide occupational qualification for performing the job?

Title VII of the 1964 Civil Rights Act

Which of the following appoints the members of the EEOC?

US president

The ________ requires certain federal contractors to take affirmative action for disabled persons.

Vocational Rehabilitation Act

Which of the following questions would LEAST likely be answered by the use of workforce analytics software?

What hiring policies are standard in the industry?

Edward is the new sales manager at Wilson Auto Mart. The previous sales manager set commission rates informally without considering how much each sale covered expenses. As a result, Wilson Auto Mart barely breaks even on each car sale once commissions are paid. Edward wants to motivate his sales force but avoid having excessive commissions. All of the following questions are relevant to developing an effective sales compensation plan EXCEPT:

What is the average annual bonus received by Wilson's CEO?

Ryobi is a large, international power tool manufacturer that develops affordable, high-quality products, such as drills, circular saws, and routers, for both homeowners and craftspeople. As the company continues to grow, its top executives want to ensure that employees are appropriately paid for their performance and that financial incentives are both fair and effective. Currently, the firm provides merit raises based on performance appraisals; however, executives are considering changing the current incentive plan. Which of the following questions is most relevant to the decision by Ryobi executives to discontinue all merit raises?

What is the connection between merit pay increases and employee productivity?

Edward is the new sales manager at Wilson Auto Mart. The previous sales manager set commission rates informally without considering how much each sale covered expenses. As a result, Wilson Auto Mart barely breaks even on each car sale once commissions are paid. Edward wants to motivate his sales force but avoid having excessive commissions. Which of the following, if true, supports the argument that Edward should pay his sales team a combination of salary plus commission?

Wilson Auto Mart has a sales force that has a significant desire for a floor to their earnings.

________ is the process of deciding what positions the firm will have to fill and how to fill them.

Workforce planning

What is defined as the occupational positions a person holds over the years?

a career

Centerline Communications wants to reduce the number of workplace accidents associated with employee substance abuse. Which of the following would be the most effective method to accomplish this goal?

a combination of preemployment drug testing and random ongoing drug testing

Which of the following best describes career planning?

a deliberate process through which someone becomes aware of personal skills, interests, knowledge, and motivations and establishes action plans to attain specific career goals

The Scanlon plan includes all of the following features EXCEPT ________.

a focus on individual achievement

According to Title VII of the 1964 Civil Rights Act, which of the following employers would be legally allowed to refuse employment to an individual based on race, religion, or sex?

a local restaurant with 10 employees

The union becomes the employees' representative if it receives ________.

a majority of the votes cast

A workflow analyst would most likely focus on which of the following?

a single, identifiable work process

_______ is a strategic planning tool that shows how each department performance contributes to achieve the company's overall strategic goal.

a strategy map

________ is a strategic planning tool that shows how each department performance contributes to achieve the company's overall strategic goal.

a strategy map

As an HR manager, you need to be aware of the symptoms of burnout among employees. Which of the following is most likely NOT a sign of employee burnout?

absenteeism

All of the following are commonly addressed in an HR audit EXCEPT ________.

accounting expenses

Reality shock can most likely be prevented by providing new employees with _______

accurate job previews

Reality shock can most likely be prevented by providing new employees with ________.

accurate job previews

According to Herzberg's Hygiene-Motivator theory, which of the following factors will most likely satisfy employees' higher-level needs?

achievement

All of the following are typical reasons that employers provide severance pay when downsizing EXCEPT ________.

adhering to government requirements

Which of the following best describes how to use a test-retest reliability estimate to assess reliability?

administer the same test to the same people at two different points in time and compare their test scores at time 2 with their scores at time 1

All of the following recommendations are suggested for companies seeking to minimize the entry or spread of infectious diseases EXCEPT ________.

administering drug tests frequently

Which of the following refers to the overall effect of employer practices that result in significantly higher percentages of members of protected groups being rejected for employment, placement, or promotion?

adverse impact

The tendency for one to be trusting, compliant, caring, and gentle is the personality dimension known as ________.

agreeableness

The main feature of broad-based stock option plans is:

all or most employees can participate

The most popular method for ranking employees is the ________ method.

alternation ranking

Which of the following terms refers to the use of nontraditional recruitment sources?

alternative staffing

All of the following are the role of the employer in an employee's career development EXCEPT ________.

analyzing interests, values, and skills

In which human resource activity does a typical labor agreement NOT give the union a role?

apprasials

Which of the following is a major source of occupational respiratory disease?

asbestos

What is the first step in the strategic management process?

asking, "Where are we now as a business?"

The Occupational Safety and Health Act was intended to ________.

assure every person safe and healthful working conditions

For which of the following jobs is direct observation NOT a recommended method for collecting job analysis data?

attorney

Right to work laws inhibit union formation by ________.

banning any form of union security

A safety program that identifies employee conduct that contributes to accidents and then trains workers to avoid such conduct is known as a(n) ________ program.

behavior-based safety

Which appraisal method combines the benefits of narrative critical incidents and quantified scales by assigning scale points with specific examples of good or poor performance?

behaviorally anchored rating scale

All of the following are common concerns that have been expressed to researchers by temporary employees EXCEPT ________.

being in compliance with equal employment laws

Which of the following terms refers to the process of comparing and analyzing the practices of one firm with those of a high-performing company?

benchmarking

The indirect financial and nonfinancial payments employees receive for continuing their employment with a company are called ________.

benefits

Which of the following does NOT participate in the issuance of uniform guidelines?

better business bureau

Which of the following has most likely occurred when a supervisor conducting a performance appraisal is influenced by a subordinate's individual differences such as age, sex, and race?

bias

Pablo has the ability to understand and apply information with which to contribute to his organization's overall strategic plan. This is the SHRM HR competency of:

business acumen

Which defense requires showing that there is an overriding company-related purpose for a discriminatory practice and that the practice is therefore acceptable?

business necessity

With a(n) ________, a supervisor and employee jointly merge the employee's past performance, career preferences, and developmental needs into a formal career plan.

career-oriented appraisal

The tool managers use to meet employees' career development where the manager and employee jointly merge the latter's past performance, career preferences, and developmental needs into a formal career plan is called:

career-oriented appraisals

Which of the following is a popular workers' compensation cost-control measure that involves coordinating the medical care and health insurance coverage for each injured employee?

case management

All of the following are preventive services offered by employers as part of their wellness programs EXCEPT ________.

case management services

In which of the following situations is it NOT legal to require an applicant to take a polygraph test as part of the selection process?

cashier at J.C. Penney's

According to research, which of the following is an increasing cause of motor vehicle crashes that contribute to 24% of motor vehicle crashes per year?

cell phone usage

The sales director at WebMD is calculating annual sales revenue targets and the number of new medical-related content providers that the firm needs to maintain a competitive advantage. In which step of the strategic management process is the sales director involved?

choosing specific strategies or courses of action

What is the primary benefit of using a position analysis questionnaire to gather data for a job analysis?

classifying jobs for the purpose of assigning salaries

Which of the following best explains identity in regards to the Scanlon plan?

clear articulation of the company mission

Which of the following terms refers to educating, instructing, and training subordinates, usually related to daily tasks?

coaching

________ tests include assessments of general reasoning ability and of specific mental abilities like memory and inductive reasoning.

cognitive

Carter Vacuums needs to hire 20 new employees to fill positions at its manufacturing facility. The HR department wants to minimize the costs related to screening applicants but also wants the assessment method to be highly valid to the specific jobs. Which of the following would be the best choice for Carter Vacuums?

cognitive ability tests

Ralph works in the HR department and is in charge of developing the plans for how people are paid and how the employee benefits program is run. Ralph is most likely holding the position of:

compensation manager

A company's ________ strategy identifies how to build and strengthen the business's long-term competitive position in the marketplace.

competitive

Which of the following refers to any factors that allow a company to differentiate its product or service from those of its competitors to increase market share?

competitive advantage

Graphic rating scales are subject to all of the following problems EXCEPT ________.

complexity

An HR manager conducting an HR audit on compensation would most likely search for ________.

compliance with state and federal laws

Why are an increasing number of firms focusing on retirement planning?

concerns about future labor shortages

Which of the following is most likely NOT a role played by the HR department in the performance appraisal process?

conducting appraisals of employees

During the job analysis process, the primary purpose of having workers review and modify data collected about their current positions is to ________.

confirm that the information is correct and complete

A reliable employment test will most likely yield ________.

consistent scores when a person takes two alternate forms of the test

The 2008 announcement by Starbucks that it would be closing approximately 600 of its stores suggests the firm was using a ________ strategy.

consolidation

A company's ________ strategy identifies the portfolio of businesses that comprise a firm and the ways in which these businesses relate to each other.

cooperate-level

Which organization of the human resource function involves dedicated HR members that assist top management in issues such as developing the personnel aspects of the company's long-term strategic plan?

corporate HR teams

John wants his shoe store to adopt the strategy of having the lowest prices on shoes in town. John is adopting which competitive strategy?

cost leadership

All of the following are reasons for appraising an employee's performance EXCEPT ________.

creating an organizational strategy map

The employees at DataMax participate in a profit-sharing plan. DataMax distributes 15% of its profits as profit shares to employees at regular intervals. Which of the following is most likely used at DataMax?

current profit-sharing

________ involves using statistical techniques, algorithms, and problem-solving to identify relationships among data for the purpose of solving particular problems.

data analytics

Executives at Hartford Clothing, a retail department store chain, want to find out what products their customers buy, when they purchase products, and what days of the week are most popular for shopping. Executives want to discover customer patterns and make predictions about their customers' buying habits. What would be the most effective tool for Hartford?

data mining system

Which of the following factors is LEAST likely to contribute to accidents at work?

day of the week

Jennifer, a manager at an engineering firm, has been assigned the task of conducting a job analysis. What should be Jennifer's first step in the process?

deciding how the gathered information will be used

All of the following are characteristic of 401(k) plans EXCEPT ________.

deduction replaces Social Security tax

Elliot, a manager at Harwood Publishing, gave a bad reference to a former employee. Elliot could most likely be accused of ________ if the information is both false and harmful.

defamation

Tanner's employer puts a predetermined portion of profits into a trust account for Tanner's retirement. Which of the following is most likely the type of profit-sharing plan used by Tanner's employer?

deferred profit-sharing plan

Which profit-sharing plan provides tax advantages for employees by postponing income taxes, often until the employee retires?

deferred profit-sharing plan

All of the following are symptoms of employees in advanced stages of alcoholism EXCEPT ________.

delegating job responsibilities

The Taft-Hartley Act prohibits all of the following union labor practices EXCEPT ________.

demanding an employer fire a worker who fails to pay union dues in a closed shop

If your employees are traveling to and from international destinations, which of the following is the most appropriate option for preventing the entry or spread of an infectious disease?

denying workers facility access for ten days

Which government agency enforces the standards set out in the Occupational Safety and Health Act?

department of labor

E-Verify is primarily used by employers to ________.

determine if an applicant is eligible to work in the U.S.

Personnel activities associated with human resource management most likely include all of the following EXCEPT ________.

developing customer relationships

All of the following are methods used by firms to develop high-potential candidates for future positions EXCEPT ________.

developing skills inventories

John is a manager is looking at HR scorecard data through a ________, which presents the manager with desktop graphs and charts, showing a computerized picture of how the company is doing on all the metrics from the HR scorecard process.

digital dashboard

All of the following increase the likelihood that an employer will lose an NLRB election EXCEPT ________.

distributing employee need and attitude surveys

Which of the following is a personal factor that can lead to stress?

divorce

________ is reducing, usually dramatically, the number of people employed by a firm.

downsizing

In ________, employees agree to put some portion of their normal pay at risk if they don't meet their goals, in return for a much larger bonus if they exceed their goals.

earnings-at-risk pay plans

A strike that results from a failure to agree on the terms of a contract, such as wages and benefits, is known as a(n) ________ strike.

economic

Enterprise incentive management systems enable firms to ___

efficiently administer employee incentive programs

Enterprise incentive management systems enable firms to _______

efficiently administer employee incentive programs

Nick supervises a team of data entry specialists. Lately, productivity has been down, and Nick believes his subordinates are not working as efficiently as possible. Which of the following tools would provide Nick with daily information about each employee's rate, accuracy, and time spent entering data?

electronic performance monitoring system

Which of the following enables supervisors to oversee the amount of computerized data an employee is processing each day?

electronic performance monitoring system

Which of the following is NOT one of the five main types of digital technologies driving the transfer of functionality from HR professionals to automation?

email

An HR generalist at Wilson Manufacturing has been assigned to the sales department to provide HR management assistance as needed. Which of the following best describes the structure of the HR services provided at Wilson Manufacturing?

embedded HR teams

Competence in the Scanlon plan refers to a focus on ________.

employee abilities

All of the following types of information will most likely be collected by a human resources specialist through a job analysis EXCEPT ________.

employee benefits options

Which of the following most likely depends on a job's required skills, education level, safety hazards, and degree of responsibility?

employee compensation

Pocket dictating machines and pagers have replaced traditional diary/log methods in many firms. Which of the following problems have the modern methods most likely eliminated?

employee forgetfulness regarding daily activities

Finding or attracting applicants for an employer's open positions is known as ________.

employee recruiting

In most organizations, who is primarily responsible for appraising an employee's performance?

employee's direct supervisor

Under the Civil Rights Act of 1991, once a plaintiff shows disparate impact, who has the burden of proving that the challenged practice is job related?

employer

Which of the following is typically responsible for paying the fees charged by a private employment agency when an applicant is placed in a job?

employers

Craig is a line manager at a paper supply company. All of the following are methods that Craig should most likely implement to motivate his subordinates EXCEPT ________.

encouraging workers to earn overtime pay

Critical human resource tasks during mergers and acquisitions include all the following EXCEPT:

enforcing current rules

Gainsharing is an incentive plan that ________.

engages employees in a common effort to achieve a company's productivity objectives with any resulting cost-savings gains shared among employees and the company

Prior to 1930, employers attempted to limit the influence of unions using all of the following methods EXCEPT ________.

engaging in collective bargaining

The Family and Medical Leave Act ________.

ensures that an employer must grant an employee up to 12 weeks of leave in a 12-month period for the birth or care of a newborn child, placement of a child for adoption, to care for a spouse, child, or parent with a serious health condition, or to care for the employee's own serious health condition

Strategic management is best defined as the process of identifying and executing the organization's strategic plan by matching the company's capabilities with its ________.

environmental demands

Which of the following is a simple guide used to compile relevant information about a company's environment including economic, competitive, and political trends that may affect a firm?

environmental scan worksheet

According to the ADA, job duties that employees must be able to perform, with or without reasonable accommodation, are called ________.

essential job functions

Which of the following would most likely increase employee commitment?

establish a career development program

Apex Carpet has a very high voluntary turnover rate, which executives at the firm want reduced. What is the most effective way to retain top-performing employees at Apex?

establishing a talent management program

Which of the following is a graph that shows the relationship between test scores and job performance for a group of people?

expectancy chart

According to research, each of the following work behaviors is considered important in all jobs EXCEPT ________.

experience

Mike Simmons recently applied for a position with Pfizer Pharmaceuticals. Which personality trait most likely has the strongest correlation to Mike's success as a pharmaceutical sales representative?

extroversion

Employers benefit from offering career development programs to employees in all of the following ways EXCEPT ________.

facilitating performance analysis

The National Air Traffic Controllers Association and the Federal Aviation Administration have reached an impasse during collective bargaining. Which of the following will most likely be used to reach a settlement?

fact finding

A mission statement is a general statement of a company's intended direction that evokes emotional feelings in the organization's members.

false

A process chart provides relevant background information during the job analysis process by indicating job titles and lines of communication.

false

A strategic audit would most likely NOT be used by an HR manager to assess a firm's procedures and practices in regards to employee benefits.

false

A vertical integration strategy means that a firm will expand by adding new product lines.

false

According to EEO law, it is legal to ask job applicants if they have ever received workers' compensation.

false

According to U.S. court ruling, it is always illegal to recruit applicants with gender-specific ads, but using word-of-mouth to spread information about job opportunities is legal in all situations.

false

According to the ADA, firms must employ all disabled individuals who apply for positions and provide them with job training when necessary.

false

According to the FLSA, merit pay can only be given to exempt, nonmanagement employees at a company.

false

Although applicant tracking systems typically increase overall recruiting costs, the benefits of hiring high-performing employees are worth the investment for most firms.

false

An operational safety review involves systematically identifying and eliminating dangers in the workplace before accidents occur and reducing risks to acceptable levels.

false

Autonomy is the right to make decisions, direct the work of others, and give orders

false

Behavior modification is based on the idea that people will repeat behavior for which they are punished.

false

Being disabled qualifies an individual for a job.

false

Benchmarking involves analyzing the demographic make-up of an organization over a specific period to determine the overall diversity of the firm.

false

Benefits are an important aspect of employee compensation, and they involve the direct financial payments employees receive for remaining with an employer

false

Cloud computing basically means using statistical techniques, algorithms, and problem-solving to identify relationships among data for the purpose of solving particular problems.

false

Coaching focuses on helping employees reach long term career goals.

false

Communicating is one of the five basic functions of the management process.

false

Content validity is based on showing that the scores on the test are related to job performance.

false

Cost leadership, differentiation, and focus strategies are types of corporate-level strategies.

false

Discrimination is an attitude that prejudges someone based on that person's trait.

false

Dual-career ladders are effective tools for managing the professional pay of working mothers who desire a work-life balance.

false

Due to EEO laws, firms are only allowed to use contingency workers for clerical or maintenance positions; managerial staff must consist of full-time employees of the firm.

false

Formal performance appraisals have been eliminated by almost all major firms and replaced by daily assessments by peers in addition to extensive training opportunities.

false

Goals are initiated by the bottom level of an organization according to the hierarchy of goals approach to strategic planning.

false

Health care costs have dropped significantly in recent years due to government intervention and the increased use of HMOs.

false

If an employee earns an incentive in the form of a prize or cash award, the value of the award is not included when calculating the employee's overtime pay.

false

If an employee is injured at work due to a blatant disregard for company safety policies, the company is not required to pay workers' compensation.

false

In Herzberg's Hygiene-Motivator theory, working conditions are motivator factors, and challenging assignments are hygiene factors.

false

In a career-oriented appraisal, a manager matches an employee's strengths and weaknesses with a feasible career path and developmental needs.

false

In addition to the funds contributed by employers, each state also contributes to funds for workers' compensation.

false

In most cases, job applicants view concise job advertisements as more attractive and credible than lengthy ads with too many details about a job.

false

In the majority of NLRB elections, the employer loses because top management fails to focus enough attention on money and benefits

false

In the majority of NLRB elections, the employer loses because top management fails to focus enough attention on money and benefits.

false

In the paired comparison method, the manager places predetermined percentages of ratees into performance categories.

false

Informal interviews provide quantitative job analysis information, which is why they are frequently used by managers who need to determine the relative worth of a job for pay purposes.

false

Investigating employee complaints of alleged violation standards is considered the highest priority for OSHA.

false

Many U.S. firms are concerned about labor shortages because of the rapidly rising number of 25-44 year olds in the workforce and the small number of workers near retirement age.

false

Matthew, an electrician at Carver Industries, cut his hand while splicing wires. Matthew received first aid treatment before returning to work. Carver Industries is required by OSHA to report Matthew's injury.

false

Most employers report preferring written references to telephone references because written letters provide more candid information about job candidates.

false

Most firms link employees' pay to performance because financial incentives are extremely successful at motivating employees to perform above required standards.

false

Most small businesses find it cost-effective to conduct validity studies of the selection tools they use.

false

O*NET has become an increasingly popular Web tool for creating and distributing position analysis questionnaires to employees who are located throughout the world.

false

OSHA advocates safety incentive programs because they drastically reduce the number of workplace injuries and illnesses.

false

Offshoring means having outside vendors supply services that a firm's own employees previously did in-house, while outsourcing means having overseas outside vendors provide services once performed in-house.

false

Only an aggrieved individual can file job discrimination charges against a business

false

Only an aggrieved individual can file job discrimination charges against a business.

false

Organization-person fit is the primary concern of most employers during the selection process.

false

Paired comparison is a rating approach that involves keeping a record of uncommonly good or undesirable examples of an employee's work-related behavior and reviewing it with the employee at predetermined times.

false

Pooled paid leave plans combine sick leave, vacation, and personal days into a single leave pool and have been blamed for increasing employee absenteeism.

false

Questionnaires developed for the purpose of job analysis are always structured in the form of checklists so that the information can easily be entered into a database.

false

Research indicates that more women than men find socio-sexual behaviors at work to be flattering rather than offensive.

false

Research suggests that employee stock ownership plans discourage employees from developing a sense of ownership in and commitment to the firm, which is why the programs are decreasing in popularity.

false

Right to work legislation outlaws unions and union membership in specific states.

false

Rights arbitration centers on working out a labor agreement when one or both of the parties seeks a change in the agreement or when an agreement does not yet exist.

false

Staff managers have staff authority which enables them to issue orders down the chain of command unlike line managers.

false

Strategic human resource management refers to performing basic day-to-day duties that satisfy the needs and demands of both the employees and the employer.

false

Studies indicate that traditional mentoring is less effective for men than it is for women.

false

Studies suggest that employees are more likely to describe their job duties in the form of simple task statements instead of as ability statements during job analysis interviews.

false

Studies suggest that managers who receive upward feedback from identified subordinates view the upward appraisal process more negatively than do managers who receive anonymous upward feedback.

false

Studies suggest that team incentive plans enhance productivity because the work load is equally distributed among team members, which fosters cooperation

false

Studies suggest that team incentive plans enhance productivity because the work load is equally distributed among team members, which fosters cooperation.

false

Supervisors at Sun Microsystems use the forced distribution method to evaluate performance, so they must ensure that the proportions in each category are symmetrical.

false

Supervisors can best handle grievances by providing grievants with long, written responses so that the issue is clear.

false

Tests administered for hiring purposes should be both valid and reasonable if used by a firm that adheres to evidence-based human resources.

false

The 14th Amendment to the U.S. Constitution led to the establishment of the EEOC.

false

The Age Discrimination in Employment Act of 1967 makes it unlawful to discriminate against employees of federal, state, and local agencies who are between 40 and 65 years of age; however, the law does not apply to private businesses.

false

The Landrum-Griffin Act of 1932 encouraged union activity by guaranteeing each employee the right to bargain collectively without interference, restraint, or coercion.

false

The Pension Benefits Guarantee Corporation guarantees both defined benefit plans and defined contribution plans.

false

The barriers for women to advance at work are referred to as the glass ceiling because federal legislation has enabled women to earn an equal number of top-level positions as men.

false

The complicated nature of piecework makes it an unpopular individual incentive plan among employers.

false

The dot-jobs domain is primarily used by HR managers for succession planning purposes.

false

The fatality rate of young workers is nearly three times that of older, more experienced workers.

false

The forced distribution method is the simplest and most popular technique for appraising performance.

false

The information gathered during a job analysis is primarily used to ensure that firms are in compliance with the EEO, OSHA, and all state governments.

false

The role of labor relations specialists includes investigating EEO grievances and collecting data about jobs for the purpose of writing job descriptions.

false

The strong correlation between test results and job performance has led to numerous expert recommendations that tests be used as the only selection tool in the hiring process.

false

The work of Edward Deci suggests that managers should primarily rely on extrinsic rewards to motivate employees.

false

To prove sexual harassment, it is necessary to show that the harassment had tangible consequences such as demotion or termination.

false

Under the Civil Rights Act of 1991, disparate impact claims require proof of discriminatory intent.

false

Union membership is exclusive to blue-collar workers, such as those in the construction, manufacturing, and printing industries.

false

When groups of employees accept a temporary reduction in work hours in order to prevent layoffs, the employees are job sharing.

false

While formal written warnings are provided too late to salvage an employee's performance and position at the company, they are useful in court proceedings.

false

using a graphic rating scale to ensure fair and consistent ratings

false

What percent of the US workforce has been impaired on the job (due to alcohol or illegal drugs) at least once during the previous year?

fifteen

Which amendment to the U.S. Constitution states that "no person shall be deprived of life, liberty, or property, without due process of the law"?

fifth amendment

The last step a worker should usually take when they are sexually harassed is:

file a claim with the EEOC

One of Alexis' male co-workers has been making sexually suggestive comments to Alexis about her clothing and her appearance, which makes Alexis feel uncomfortable at work. What is the first step Alexis should take to address the problem?

filing a verbal complaint with the harasser's boss

Which of the following terms refers to financial rewards paid to workers whose production exceeds some predetermined standard?

financial incentives

A straight salary is most appropriate when a salesperson's primary duties involve ________.

finding new clients

According to the Landrum-Griffin Act, national and international unions must elect officers at least once every ________ years.

five

Stephanie has opted to work from 7 am to 3 pm so that she can be home when her son finishes school in the afternoons. Her company must offer ________ for Stephanie to have this option.

flextime

Which of the following is NOT one of the steps KIA UK used in their employee engagement HR strategy?

focused on bonus-based compensation

Which of the following industries has one of the highest turnover rates, at around 100% per year?

food services

Which of the following measurement methods is similar to grading on a curve?

forced distribution

A Markov analysis is primarily used to ________.

forecast the availability of internal job candidates

Which of the following accounts for one-third of all industrial accidents?

forklifts and wheelbarrows

Strategic human resource management refers to ________.

formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to achieve strategic aims

Which of the following strategies identifies the broad activities that each department will pursue in order to help a business attain its competitive goals?

functional

Which of the following refers to the authority a manager has to advise other managers or employees?

functional authority

The Scanlon plan is an early version of a ________ plan, an incentive plan that engages employees in a common effort to achieve productivity objectives.

gain sharing

Which of the following factors is NOT an acceptable basis for different pay for equal work under the Equal Pay Act of 1963?

gender

Which term refers to payments companies make in connection with a change in ownership or control of a company?

golden parachute

Which of the following is the easiest and most popular technique for appraising employee performance?

graphic rating scale

All of the following are ways that an employer can minimize liability in sexual harassment claims EXCEPT ________.

having an informal policy for dealing with sexual harassment

Which of the following will most likely increase as a result of employees experiencing significant job stress?

health care costs

In which of the following can employers and employees deposit pretax wages to pay for non-catastrophic medical expenses?

health savings accounts

Reese Enterprises seeks to fill upper-level positions internally whenever possible and uses validated selection tests when considering external hires. This most likely suggests the company is developing a ________.

high-performance work system

Employers dealing with an unfair labor practice strike can use all of the following responses EXCEPT ________.

hiring permanent replacement workers

All of the following are ways that an employee or job applicant can show adverse impact EXCEPT ________.

holding a fact-finding conference

Jerome, a manager at an electronics company, needs to gather job analysis information from a large number of employees who perform similar work. Which of the following would be most appropriate for Jerome?

holding a group interview with a supervisor

What type of screening device is designed to measure attitudes regarding tolerance of others who steal and other forms of counter productivity?

honesty tests

What is the typical compensation structure for on-demand recruiting services?

hourly rate

Succession planning requires making forecasts of in three steps: ________, develop inside candidates, assess and choose those who will fill the key position.

identify key needs

What is the first step in succession planning?

identifying and analyzing key position needs

Supervisors can reduce unsafe acts in all of the following ways EXCEPT by ________.

identifying employee interests and preferences

An employer is required to make a "reasonable accommodation" for a disabled individual in which of the following situations?

if a disabled person has the necessary skills, education, and experience to perform the job but is prevented by the job's current structure

In which of the following situations does sexual harassment NOT violate Title VII?

if the conduct is completely consensual

Who is in the best position to observe and evaluate an employee's performance for the purposes of a performance appraisal?

immediate supervisor

Which of the following terms refers to a collective bargaining situation that occurs when the parties are not able to move further toward settlement?

impasse

When constructing a job advertisement, all of the following are aspects of the AIDA guide EXCEPT ________.

implying long-term benefits

Which of the follow is the best method for reducing the problems of leniency or strictness in performance appraisals?

impose a performance distribution

Research indicates that employee stock ownership plans most likely ________

increase employee commitment

Toyota uses cadmium pigments in the paint for its cars. At the Toyota plant, air samples are frequently taken as a precautionary measure to ensure that employees are not exposed to levels outside the OSHA safety standards. Which of the following best describes this situation?

industrial hygeine

According to OSHA, which of the following would most likely be considered the highest priority?

inspecting a site where there may be imminent danger

Which was NOT a change in the economic and political philosophies that drove the globalization boom causing U.S. imports and exports to rise from $47 billion in 1960, to $562 billion in 1980, to about $5.1 trillion recently?

instability in the world labor market

In Vroom's theory of motivation, motivation is equal to E * I * V, where I represents ______

instrumentality

Willful disregard or disobedience of the boss's authority or legitimate orders is known as ________.

insubordination

The primary purpose of strategic human resource management is to ________.

integrate a company's strategic plan with its human resource strategies

Grafton Industries administers selection tests to job candidates. The tests measure a range of abilities including memory, vocabulary, verbal fluency, and numerical ability, so they are most likely ________ tests.

intelligence

Which of the following has improved the ability of executive recruiters to find potential candidates?

internet database

Which of the following is NOT a tool used by firms to recruit outside candidates?

intranet job postings

The National Labor Relations Board was primarily established for the purpose of ________

investigating unfair labor practice charges

The Lincoln incentive system is an incentive plan that ________.

involves the firm distributing total annual profits each year among employees based on their merit rating

Vaughn Manufacturing develops and manufactures microphone components. Over the last few years, the firm has made numerous HR changes with the goal of becoming a high-performance work system. Vaughn employees work in self-directed teams, participate in regular training programs, and receive frequent performance appraisals. Vaughn executives want to make sure that the firm's new methods are not perceived as sham unions. Which of the following would most likely help Vaughn accomplish this goal?

involving employees in program formation

According to experts known as human lie detectors, which of the following characteristics most likely indicates that a job candidate is being deceptive?

irregular breathing

In order for Hollis Construction to be in full compliance with the Americans with Disabilities Act, the manager needs a ________ for each position to validate all human resource activities.

job analysis

Which HR specialty involves preparing job descriptions?

job analyst

The ________ lists a job's specific duties as well as the skills and training needed to perform a particular job.

job description

Which of the following is a written statement that describes the activities, responsibilities, working conditions, and supervisory responsibilities of a job?

job description

Which of the following is the primary source of information an employer uses to write a job specification?

job description

Which of the following was shown by the Harvard Business School to have the greatest impact on employee engagement?

job design

The EEOC was initially established to investigate complaints about ________.

job discrimination

Which term refers to systematically identifying and eliminating workplace dangers by focusing on the relationship between the worker, the task, the tools, and the work environment?

job hazard analysis

Jack is an employee at a Best Western Hotel. Some weeks he works with the catering group, and other weeks he assists the reservations clerk or the parking attendant. This is an example of ________.

job rotation

Which of the following terms refers to systematically moving workers from one job to another?

job rotation

Anne and Martha are both accountant supervisors at a large marketing firm. Anne works from 7:00 a.m. until 12:00 p.m. each day. Martha takes over the same position at 12:00 p.m. and works until 5:00 p.m. each day. Which of the following most likely describes this type of work arrangement?

job sharing

According to a survey, most employers who administer tests to applicants are measuring ________.

job skills

Using a straight salary to compensate salespeople is most likely ineffective because it ________.

lacks connection to performance

Which of the following is LEAST likely to be considered when OSHA calculates a penalty?

legal representation

Human resource managers generally exert ________ within the human resources department and ________ outside the human resources department.

line authority; staff authority

Which of the following requires workers to make daily listings of the activities in which they engage as well as the amount of time each activity takes?

log

The most important consideration when developing an online job analysis is to ________.

make questions and the process as clear as possible

Which of the following is a characteristic of good faith bargaining?

making counterproposals

What is the first step in the union drive process?

making initial contact with employees

Which of the following best describes the purpose of an appraisal interview?

making plans to correct employee weaknesses

Workplace security plans should address all the following EXCEPT ________.

making security functions more informal

Which of the following terms refers to setting specific measurable goals with each employee and then periodically reviewing the progress made?

management by objective

Which of the following is information that should NOT be requested on application forms?

marital status

Which third-party intervention uses a neutral third party to assist the principals in reaching agreement?

mediation

Employers most likely conduct background investigations and reference checks to verify a candidate's ________.

military service

Which of the following terms refers to training candidates to perform several of the job's tasks and then assessing the candidates' performance prior to hire?

miniature job training

Which of the following is one of the earliest indicators of an employee's possible alcoholism?

missed deadlines

Race, color, religion, sex, or national origin is a motivating factor in a particular termination case, but the employee would have been terminated for failure to perform anyway. Which of the following most likely exists in this situation?

mixed motive

All of the following are the most likely reasons that mental health costs are rising EXCEPT ________.

more mental health referrals by specialists

Carl recently participated in a selection test for a position at Northern Aeronautics. The test measured Carl's finger dexterity and reaction time, so it was most likely a(n) ________ test.

motor ability

Typical simulated exercises used in management assessment centers include all of the following EXCEPT ________.

motor skills assessments

According to the court system, promotions based on subjective assessments ________.

must be supported by objective evidence

Which of the following is NOT a form of sexual harassment according to EEOC guidelines?

mutually consensual physical conduct of a sexual nature between co-workers

Which of the following terms refers to hiring workers who have criminal backgrounds without proper safeguards?

negligent hiring

Costco is primarily known as "the anti-Walmart" because the firm ________.

negotiates contracts with unions

When an employer makes all of the contributions to the pension plan, the pension plan is classified as ________.

non-contributory

Malcolm is interviewing for a new job and he is evaluating the quality of the pension plans offered for each company he is considering. One company offers a pension plan in which the company will make all contributions to the plan and will base his pension benefit on a formula linked to his pay at the time of retirement and the number of years he was with the firm. This pension plan is most likely classified as ________.

non-contributory, defined benefit

Which of the following is the most likely reason for the passage of the Taft-Hartley Act?

numerous union strikes

What term is used to describe any abnormal condition or disorder caused by exposure to environmental factors associated with employment?

occupational illness

Miranda wants to make partner at her law firm. However, she is worried because 70-hour work weeks are the norm for someone striving to make partner. Miranda wants to be fair to her family as well as excel at work. The best way for the law firm to address this problem is by ________.

offering a flexible career track that allows Miranda to periodically reduce her work load

Which term refers to exporting jobs to lower-cost locations abroad?

offshoring

All of the following are steps involved in the strategic management process EXCEPT ________.

offshoring low-skill jobs

What is the term for workforces like those at the company Uber, where freelancers and independent contractors work when they can, on what they want to work on, and when the company needs them?

on-demand workers

Which of the following Web sites was developed by the U.S. Department of Labor and serves as a source for managers who need to write job descriptions?

onetcenter.org

Which personality characteristic refers to the disposition to be imaginative, nonconforming, and unconventional?

openness to experience

The Big Five personality dimensions include all of the following EXCEPT ________.

optimism

The security guards and tellers at National Bank receive extensive training on how to handle medical emergencies, angry customers, and suspicious packages. Which of the following security programs is most likely being used at National Bank?

organizational security

Smith Industries is thinking of having another company take care of its benefits management. This is called:

outsourcing

Which of the following is NOT a method of minimizing workplace accidents?

paying better wages

All of the following are disadvantages of straight commission plans EXCEPT ________

payments are complicated to calculate

The continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning their performance with the organization's goals is known as ________.

performance management

An employer may transfer an employee for all these reasons EXCEPT ________.

personal enrichment

Interviews for the purpose of collecting job analysis data will most likely address all of the following topics EXCEPT ________.

personal hobbies

When a sales job is being filled by an untrained individual, the job specifications list will most likely include ________ as a way to predict which candidate will perform the job well.

personality traits

Which of the following refers to company records showing present performance and promotability of inside candidates for a firm's top positions?

personnel replacement charts

With a ________, an executive receives units instead of shares of company stock. In the future, the executive receives cash equal to the appreciation of the units owned.

phantom stock plan

As part of the selection process for a position at UPS, Jack has been asked to lift weights and jump rope. Which of the following is most likely being measured by UPS?

physical abilities

What type of pay plan is being used when workers are paid a sum for each unit they produce?

piecework

Which term indicates the course of action for getting from where you are to where you want to go?

plan

Claire spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks. In which function of the management process does Claire spend most of her time?

planning

Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures?

planning

A(n) ________ is used to collect quantifiable data concerning the duties and responsibilities of various jobs.

position analysis questionnaire

Which of the following is the primary disadvantage of using internal sources of candidates to fill vacant positions in a firm?

potential to lose employees who aren't promoted

Workforce planning often involves paying continuous attention to workforce planning issues which is called:

predictive workforce monitoring

Which health benefit is offered by almost all employers?

prescription drug coverage

According to Victor Vroom, expectancy could also be referred to as the ________.

probability that effort will lead to success

Which of the following activities most likely indicates that a firm is implementing a vertical integration strategy?

producing raw materials

You are conducting an appraisal interview with an employee whose performance is satisfactory but for whom promotion is not possible. Which incentive listed below would be the LEAST effective option for maintaining satisfactory performance in this situation?

professional development

Which of the following best describes the purpose of the Newborn Mother's Protection Act?

prohibit employer health plans from using incentives to encourage employees to leave the hospital after childbirth sooner than legally required

Make a Picture Story and the Forer Structured Sentence Completion Test are examples of ________ tests.

projective

All of the following are characteristic of a formal promotion process EXCEPT ________.

promotions are based on unpublished requirements

Which of the following is the primary advantage of using a combination of salary and commission as compensation for salespeople?

provides a guaranteed minimum salary

Which of the following is the primary advantage of using graphic rating scales as performance appraisal tools?

provides quantitative rating for each employee

According to state and federal laws, which of the following actions is NOT required of employers who check background information on applicants?

providing a detailed rationale explaining the reason for any adverse action

Which of the following is the organization's role in an employee's career development?

providing mentoring opportunities to support growth

All of the following practices are most likely implemented by companies with high-performance work systems EXCEPT ________.

providing pay increases based on service years

Employees who wish to lower their job stress will most likely benefit from doing all of the following activities EXCEPT ________

putting off dealing with distasteful problems

Evidence-based human resource management relies on all of the following types of evidence EXCEPT ________.

qualitative opinions

Which of the following determines future staff needs by using ratios between a causal factor and the number of employees required?

ratio analysis

A supervisor working for a firm that uses performance management should most likely expect to ________.

re-evaluate how employees accomplish tasks

All of the following are most likely assessed on personality tests EXCEPT ________

reasoning

Which of the following terms refers to the consistency of scores obtained by the same person when retested with alternate forms of the same test?

reliability

The primary purpose of providing employees with feedback during a performance appraisal is to motivate employees to ________.

remove any performance deficiencies

The Consolidated Omnibus Budget Reconciliation Act ________.

requires that most private employers continue to make health benefits available to terminated or retired employees and their families for a period of time

All of the following are health care cost-control methods used by employers EXCEPT ________.

requiring disability insurance

Which of the following is most likely an example of a discriminatory selection standard?

requiring engineer applicants to meet specific height standards

Which of the following tests for adverse impact involves demonstrating that the employer's policy either intentionally or unintentionally excludes members of a protected group?

restricted policy

Tanya accused a male superior of sexual harassment. Later, Tanya was turned down for a promotion because the accused superior persuaded Tanya's current supervisor not to promote Tanya. This is most likely an example of ________.

retaliation

In Bakke v. Regents of the University of California, which of the following claims was made by Allen Bakke?

reverse discrimination

the term ________ describes statutory or constitutional provisions banning the requirement of union membership as a condition of employment

right to work

________ is "the process of assessing exposures to loss within an operation and determining how best to eliminate, manage or otherwise reduce the risk of an adverse event from having a negative impact on the business."

risk management

According to research cited in the text, what is the primary reason that top-performing/high commitment employees gave for voluntarily leaving an organization?

salary

The most common eligibility determinant for bonuses is:

salary grade

As an employer, what is the primary benefit of cutting a high turnover rate?

saving money

A ________ is a graphical method used to help identify how two variables are related.

scatter plot

Which of the following motivates most employees over 65 to work?

schedule flexibility

A management approach based on improving work methods through observation and analysis is known as ______

scientific management

A management approach based on improving work methods through observation and analysis is known as ________.

scientific management

Applicant tracking systems are mostly used by employers to ________.

screen and rank candidates based on skills

_______ relates to protecting employees from internal and external security risks.

security

During the job analysis process, it is important to ________ before collecting data about specific job duties and working conditions.

select a sample of similar jobs to analyze

Studies suggest that ESOPs probably do lead to increases in employee

sense of ownership

Studies suggest that ESOPs probably do lead to increases in employee:

sense of ownership

Which of the following best describes the primary purpose of the Occupational Safety and Health Administration?

set and enforce the safety and health standards for almost all workers in the U.S

All of the following are effective methods of improving workplace safety EXCEPT ________.

setting unreasonable but challenging safety goals

What is the first step of any performance appraisal?

setting work standards

Rita was terminated from her position as an accounts manager with Carson Financial, Inc. On her last day at work, Rita received a check for $3,500. Which of the following did Rita most likely receive from Carson Financial?

severance pay

Title VII of the 1964 Civil Rights Act explicitly prohibits employers from discrimination based on all of the following characteristics EXCEPT ________.

sexual orientation

Which of the following focuses on using centralized call centers and outside vendors as a way to provide specialized support in day-to-day HR activities?

shared HR groups

When managers need to determine which current employees are available for promotion or transfer, they will most likely use ________.

skills inventories

Which of the following factors plays the greatest role in determining the best medium for a job advertisement?

skills needed for the job

The 13th Amendment to the U.S. Constitution addresses the subject of ________.

slavery

Tools such as Twitter, Facebook, and LinkedIn that can be used to recruit new employees are known as:

social media

SMART goals are best described as ________.

specific, measurable, attainable, relevant, and timely

Murray, Inc. emphasizes a desire for detail-oriented, motivated employees with strong social skills as indicated in the firm's job ________.

specifications

_______ functions involve assisting and advising line managers.

staff

Which of the following terms refers to the right to purchase a stated number of shares of a company stock at today's price at some time in the future?

stock option

All of the following are major areas in which an HR manager assists and advises line managers EXCEPT ________.

strategic business planning

In order to generate the desired workforce skill, competencies, and behaviors that a firm needs to achieve its strategic goals, human resource management must first develop ________.

strategic plans

Which of the following is a strategic planning tool that offers an overview of how each department's performance contributes to achieving the company's overall strategic goals?

strategy map

The ________ problem occurs when supervisors tend to rate all their subordinates consistently low.

strickness

Which of the following best explains the meaning of the term "glass ceiling"?

structural yet subtle barriers in corporate environments that inhibit the rise of talented women to leadership positions

For an employer to administer a polygraph exam during an ongoing investigation of theft, an employer must do all of the following EXCEPT ________.

subject all employees with access to the property in question to the same polygraph examination as the accused employee

Like the scientific method, evidence-based HR management should have all of the following characteristics EXCEPT ________.

subjectivity

The ongoing process of systematically identifying, assessing, and developing organizational leadership to enhance performance is known as ________.

succession planning

All of the following are the most common reasons that firms decide to globalize EXCEPT ________.

supervising quality control methods

Which of the following terms refers to a strike that takes place when one union strikes in support of another union?

sympathy strike

Frederick Taylor referred to the tendency of employees to work at the slowest pace possible and to produce at the minimum acceptable level as ________.

systematic soldiering

Retaining employees is a ________ issue and the best retention strategies are therefore multifunctional.

talent management

Which term refers to the holistic, integrated and results and goal-oriented process of planning, recruiting, selecting, developing, managing, and compensating employees?

talent management

How is the Social Security program funded?

tax on employee wages

Social Security offers all of the following EXCEPT ________

tax refunds for retirees who are 55 and older

Social Security offers all of the following EXCEPT ________.

tax refunds for retirees who are 55 and older Answers:

All of the following are measured by aptitude tests EXCEPT ________.

temperment

Dwight has just been in an interview in which he was informed of the fact that he had been dismissed. This is called a(n):

termination interview

According to the American Psychological Association, all of the following are rights of test takers EXCEPT the right to expect ________.

tests to be the only selection tools for a job

Over the next few years, employers may face a severe labor shortage because ________.

there are fewer people entering the workforce than there are retiring baby boomers

Which of the following is a specific example of a career development activity?

training workshop

Which of the following terms refers to reassignments to similar positions in other parts of a firm?

transfers

Pablo wants to figure out likely future employment needs for Slate Industries by examining past organizational employment needs of the company. This is an example of:

trend analysis

Which of the following terms refers to studying a firm's past employment needs over a period of years to predict future needs?

trend analysis

A career planning workshop helps employees identify their interests, set career goals, and practice career skills.

true

A key concept of the textbook is that effective human resource management practices add measurable value to an organization.

true

A question on an employment application form that requests the dates of attendance and graduation from various schools may be illegal as it could reflect an applicant's age.

true

A reliable test is one that yields consistent scores when a person takes two alternate forms of the test or when he or she takes the same test on two or more different occasions.

true

A test battery is based on a combination of several tests that can then measure an array of predictors

true

A vision statement is broader and more future-oriented than a mission statement.

true

About 30% of workplace attacks are committed by coworkers

true

According to Herzberg's motivation theory, good working conditions will prevent dissatisfaction but will not lead to feelings of satisfaction

true

According to Herzberg's motivation theory, good working conditions will prevent dissatisfaction but will not lead to feelings of satisfaction.

true

According to Herzberg's theory, a manager would be able to motivate an employee with challenging tasks.

true

According to Vroom's theory, if expectancy, instrumentality, or valence is equal to zero, there will be no employee motivation.

true

After identifying a business process to redesign, the next step in business process reengineering is measuring the performance of the existing process.

true

All merit raises become part of an employee's base salary.

true

An occupational illness is any abnormal condition or disorder caused by exposure to environmental factors associated with employment.

true

Behavior modification principles can be useful to managers who seek to change employee behavior through rewards or punishments linked to performance.

true

Boring jobs, low pay, inadequate supervision, and poor working conditions are likely to lead to job withdrawal.

true

British Petroleum implemented a competency-based skills matrix for its employees. As a result, employee training, appraisals, and rewards relate to the skills and competencies a worker needs to accomplish the goals of the firm.

true

Career development is the lifelong series of activities that contributes to a person's career exploration, establishment, success, and fulfillment.

true

Cash, stock, stock options, stock appreciation rights, and phantom stock are known as "golden handcuffs" because they are long-term incentives for executives.

true

Centers of expertise are specialized HR that act like consulting firms within the company on particular topics.

true

Co-determination means employees have the legal right to a voice in setting company policies.

true

Companies with empowered, highly trained, flexible workforces have a competitive advantage.

true

Competency-based job analysis is more worker-focused than traditional job analysis.

true

Documenting employee absences, conducting exit interviews, and requiring written approval for personal leave are employer methods for controlling unemployment insurance costs.

true

EEO laws require nondiscriminatory selection procedures for protected groups.

true

Effective organizational competitiveness can be linked to having cooperative relationships.

true

Employers and unions can seek a court injunction to compel a party or parties to resume or desist from a certain action.

true

Employers are shifting away from piecework in many industries due to the incentive plan's poor reputation.

true

Employers can replace strikers permanently unless the strike is based on unfair labor practices.

true

Employers will be required to pay a 20% excise tax on high-cost health insurance plans.

true

Employment planning should be an integral part of a firm's strategic and HR planning process.

true

Employment screening services are useful in the selection process because they have access to a job applicant's credit history, driving record, and workers' compensation claims history.

true

Experts assert that stock options encourage executives to take dangerous risks and are to blame for many corporate scandals

true

Experts assert that stock options encourage executives to take dangerous risks and are to blame for many corporate scandals.

true

Firms can predict job performance and employee tenure by analyzing job application information, such as travel experience and education level.

true

Firms that subsidize day care centers are hoping to recruit employees, reduce absenteeism, decrease turnover, and improve morale.

true

For dealing with hazardous substances, personal protective gear is generally the first option.

true

For many employees, professional growth opportunities act as an incentive to remain with a firm because such programs indicate that a company cares about its workers.

true

Gainsharing is an incentive plan where employee efforts that result in cost-savings gains are shared among employees and the company.

true

Golden parachutes are large payments companies make to executives in connection with a change in company ownership or control.

true

Human resource audits and benchmarking are two critical tools used by managers who implement an evidence-based approach to human resource management.

true

Human resource managers are generally staff managers.

true

Human resource managers assist line managers with recruiting, hiring, and compensation.

true

If a business offers its employees disability coverage, then pregnancy and childbirth must be treated like any other disability and included in the plan as a covered condition

true

If a manager wants to know "should a job even exist," a workflow analysis should be performed.

true

If there is a correlation between test and job performance, one can develop an expectancy chart to illustrate the relationship between test scores and job performance graphically.

true

In reengineered business processes, workers tend to become collectively responsible for overall results rather than individually responsible for just their own tasks.

true

In small organizations, line managers frequently handle all personnel duties without the assistance of a human resource staff.

true

It is illegal for employers to conspire not to hire each other's employees.

true

Jill and Lauren are the only women who are in the upper levels of management in a large multinational technology company. An organization appointing only a small group of women or minorities to high-profile positions like we see here is called tokenism.

true

Legally required benefits, such as unemployment insurance, are more costly to employers than health insurance.

true

Lump sum merit increases can be a more significant motivator than traditional merit pay because the amount seems greater when received all at once.

true

Many firms use temporary hiring as a way to give prospective employees a trial run before hiring them as full-time workers.

true

Many job analysts and employers assert that in today's work environment, job descriptions based on lists of job-specific duties inhibit the worker flexibility that companies need.

true

Matching individual strengths and weaknesses with occupational opportunities and threats is a key to the career planning process.

true

New computers emit chemical fumes, which are linked to sick building syndrome symptoms like headaches and runny noses.

true

OSHA insists that occupational injuries be recorded, including ankle sprains that occur during voluntary participation in a company softball game

true

OSHA insists that occupational injuries be recorded, including ankle sprains that occur during voluntary participation in a company softball game.

true

Observation as a job analysis data collection method is most appropriate for jobs that involve physical activities.

true

On-demand workers are freelancers and independent contractors who work when they can, on what they want to work on, and when the company needs them.

true

Personnel planning requires an estimation of personnel needs, the supply of inside candidates, and the likely supply of outside candidates.

true

Repetitive motion disorders include disorders such as carpal tunnel syndrome and tendonitis, and result from too many uninterrupted repetitions of an activity or motion, or from unnatural motions such as twisting the arm or wrist.

true

Safety awareness programs involve trained supervisors orienting new workers regarding common safety hazards and simple prevention methods in the workplace.

true

Sam supervises a team of data entry clerks at Geico. The firm's electronic performance monitoring system enables Sam to electronically monitor the amount of computerized data an employee processes each day.

true

Selection tests should be used as supplements to other tools like interviews and background checks.

true

Some employers collecting job analysis information provide employees with pocket dictating machines and pagers to record activities at random times of the work day.

true

Strategic human resource management means formulating and executing HR systems that produce the employee competencies and behaviors a firm needs to achieve its strategic aims.

true

Studies indicate that employee assistance programs most frequently provide help with personal mental health issues and family problems

true

Studies suggest that firms that support their employees' career development are rewarded with employee commitment and longer retention rates.

true

Succession planning, job posting, and management counseling are popular career management practices offered by organizations around the world

true

Succession planning, job posting, and management counseling are popular career management practices offered by organizations around the world.

true

Tardiness and lying are early-stage behaviors that indicate a worker's possible alcoholism.

true

Test validity in employment testing is demonstrated through criterion validity and content validity.

true

The Change to Win Coalition was formed by several large unions that left the AFL-CIO due to concerns that the AFL-CIO was not aggressively organizing workers

true

The FLSA status section of a job description permits quick identification of a job as exempt or nonexempt from overtime and minimum wage provisions.

true

The Federal Privacy Act allows federal employees to view their personnel files.

true

The HR department monitors the performance appraisal system, but it is typically not involved in rating employees.

true

The Scanlon plan is a type of gainsharing plan.

true

The Supreme Court has held that an employee who is over 40 may sue for discrimination if he or she is replaced by a "significantly younger" employee, even if the replacement is also over 40.

true

The advantages of using BARS as a performance appraisal tool are the method's accuracy, clear standards, and consistency.

true

The assumption shared by both trend analysis and ratio analysis is that productivity remains about the same from year to year.

true

The basic problem with using a ranking method for performance appraisals is not identifying the extreme good and bad performers but differentiating meaningfully between the others.

true

The planning function of management includes establishing goals and standards and developing forecasts.

true

The prevailing rule in the United States has been that without an employment contract, either the employer or the employee can terminate at will the employment relationship.

true

The standard hour plan is like the piece rate plan except instead of getting a rate per piece, the employee gets a premium equal to the percent by which his or her performance exceeds the standard.

true

The stipulations of the Family and Medical Leave Act apply to private employers of 50 or more employees.

true

Title VII of the 1964 Civil Rights Act bars discrimination on the part of most employers, including all public employers or private employers of 15 or more persons.

true

Top employees often outperform the average or poor employees by as much as 100%.

true

Unclear standards on a performance appraisal tool will most likely lead to unfair appraisals because performance traits are too open for interpretation.

true

Union activism and unclear job descriptions are often underlying causes for employee grievances.

true

Vroom's expectancy theory observes that people will not pursue rewards that they find unattractive or where their chances of success are very low.

true

Weekly earnings of union members are much higher than those of nonunion workers.

true

When making personnel plans, a manager primarily needs to focus on the firm's personnel needs, the supply of inside candidates, and the estimated supply of outside candidates.

true

With a standard hour plan, employers do not need to recalculate piece rates when changes are made to the hourly pay rate.

true

With career-oriented appraisals, the supervisor and employee jointly merge the latter's past performance, career preferences, and developmental needs into a formal career plan.

true

Workplace accidents occur more often during night shifts than during daytime shifts.

true

interest inventories are useful for career planning because they compare the interests of the test taker to the interests of people in various occupations.

true

structural yet subtle barriers in corporate environments that inhibit the rise of talented women to leadership positions

true

The rate at which employees leave a firm is best known as ________.

turnover

What is the maximum number of weeks of unpaid leave that an employee may take under the Family and Medical Leave Act?

twelve

Which of the following terms refers to an appraisal that is too open to interpretation?

unclear standards

Which of the following is the primary reason that firms conduct background investigations of job applicants?

uncover false information

Keith works as a construction foreman, and he is viewed as a reliable, competent employee. Keith was recently injured in a car accident while on vacation, and his injuries are so severe that he will not be able to return to work. Which of the following would most likely provide Keith with benefits?

unemployment insurance

Which of the following refers to highly recommended procedures issued by federal agencies regarding employee selection and record keeping?

uniform guidelines

Which of the following is a union organizing tactic by which union members are placed on nonunion job sites?

union salting

Improperly guarded equipment, defective equipment, hazardous procedures, and improper ventilation are all examples of ________.

unsafe conditions

What is the primary cause of workplace accidents?

unsafe conditions

Which of the following terms refers to the process of allowing subordinates to rate their supervisor's performance anonymously?

upward feedback

All of the following guidelines will most likely improve the effectiveness of a performance appraisal EXCEPT ________.

using a graphic rating scale to ensure fair and consistent ratings

Which of the following is the best way for a supervisor to correct a performance appraisal problem caused by unclear standards?

using descriptive phrases to illustrate traits

All of the following methods are used by firms to recruit and retain retirement-age workers EXCEPT ________.

using psychometric selection tests

In Vroom's theory of motivation, which of the following terms refers to the perceived value a person attaches to a reward?

valance

Which of the following terms refers to the accuracy with which a test fulfills the function for which it was designed?

validity

Winchester Rugs operates a Web site called www.buyrugsdirect.com, so Winchester Rugs is most likely using a strategy of ________.

vertical integration

Which of the following provides a summary of a firm's intended direction and shows, in broad terms, "what we want to become"?

vision statement

All of the following are advantages of team incentive plans EXCEPT that ___

wage equity is guaranteed

All of the following are advantages of team incentive plans EXCEPT that ________.

wage equity is guaranteed

Which of the following best explains why firms are using temporary workers more frequently?

weak economic confidence among employers

Between 2012 and 2022 what ethnic group is projected to decrease as a percentage of the workforce?

white

A ________ is the time it takes to complete a job.

work cycle

Blue Bay Hotels is in the process of modifying the assessment methods the company uses to hire new employees. In the past, the hotel chain has been accused by minority organizations of violating EEO laws in its hiring practices. Which of the following applicant assessment methods would most likely have the LEAST adverse impact on minorities?

work sampling technique

Curt works at a computer firm that is experiencing financial difficulties. In an attempt to save money and prevent layoffs, the firm is enforcing a temporary reduction in work hours for Curt's division. Curt now works 35 hours a week instead of 40. Which of the following most likely describes this situation?

work sharing

While performing the fifth step of a job analysis, it is essential to confirm the validity of collected data with the ________

worker

Which of the following provides income and medical benefits to employment-related accident victims or their dependents?

workers compensation

Which of the following best describes a nontraditional worker?

workers with multiple jobs

Kate works as a nurse on temporary assignment for hospitals throughout the region on an as-needed basis. Kate is most likely ________.

working as a contingent worker