MAN3027- Lesson 11-Managing Human Resource Systems

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Which of the following best defines delegation of authority?

It is the assignment of direct responsibility to a subordinate to complete tasks for which a manager is normally responsible

Which of the following best defines an interorganizational process?

It is the collection of activities that take place among organizations to transform inputs into outputs that customers value

In the context of the job characteristics model, which of the following best defines autonomy

It is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish the work

Stephanie is a receptionist at Violetcoast Corp. Over a period of six months, Stephanie has done a variety of jobs, such as data entry and preparing financial statements, along with her daily work. This scenario is an example of _____.

Job Rotation

Jason is an employee at Manisch Burger and Meals. He is assigned the task of serving soft drinks to customers ordering meals with potato fries, a burger, and a roll. Which of the following best illustrates Jason's job design?

Job Specialization

_____ is defined as a purposeful, systematic process for collecting information on the important work-related aspects of a job.

Job analysis

Tom is an editor for the sports column at Mailing Daily. Chloe, Tom's manager, asks him to handle the essay column along with the sports column. Which of the following job redesign techniques is used by Chloe?

Job enlargement

Which of the following statements is true of the members of virtual teams

They use email and videoconferencing

Which of the following is a criterion outlined in the Uniform Guidelines on Employee Selection Procedures that is used in determining whether companies have engaged in discriminatory hiring and promotion practices?

Unbiased recruitment

which of the following is a purpose of performance appraisals?

evaluating human resource programs

Pathrazine, a publishing firm, wants to hire copy editors. It gives the candidates copyediting and proofreading exercises. This enables the firm to assess consistency in the candidates' style of writing and their copyediting skills. Given this information, which of the following selection tests does Pathrazine most likely conduct to hire the right candidates?

Work sample tests

after expenses, denise cleared $500,000 last year. she is thinking about giving some of this money to her employees in what is known as a _____ plan

a profit-sharing

Job specifications can be defined as:

a written summary of the qualifications needed to successfully perform a particular job.

Minter is a small software technology firm. To create equal opportunities in the workplace, the management of Minter wants to hire more African Americans, Asian Americans, and Hispanics. This scenario illustrates the concept of ______.

affirmative action.

this law requires that employers provide reasonable accommodations to people with disabilities

americans with disabilities act

Aiden is an investment banker. He often gets anxious and doubts his own capabilities. He has decided to quit his job because he is unable to handle fairly stressful situations. In the context of personalities, Aiden can be described as being ______.

emotionally unstable.

antonio supervises six graphic designers. if he intends to fill a senior graphic designer position with one of these six, he will use _____ to identify his job candidates

internal recruiting

The junior accountants at Stejings, a textile manufacturing company, are being interviewed to fill a vacancy for the position of senior accountant in the company. In this scenario, Stejings is engaged in ______.

internal recruiting.

Staff function:

is an activity that does not contribute directly to creating or selling a company's products but instead supports line activites

Which of the following statements is true of functional departmentalization

it allows work to be done by highly qualified specialist

Which of the following is an advantage of decentralization

it develops employee capabilities throughout a company and leads to faster decision making and more satisfied customers and employees

which of the following is an advantage of a structured interview

it facilitates comparison between applicants since all applicants are asked the same questions

Which of the following is true of internal recruiting?

it improves employee commitment and morale.

Which of the following is true of diversity pairing?

it is aimed at changing stereotypical beliefs and attitudes.

which of the following is true of developmental feedback?

it is designed to improve future performance

Which of the following best defines validation?

it is the process of determining how well a selection test or procedure predicts future job performance

Which of the following is an advantage of unity of command

it prevents the confusion that might arise when an employee receives conflicting commands from two different bosses

which of the following statements is true of the occupational safety and health act (OSHA)?

it requires that employers provide employees with a workplace that is free from recognized hazards that are causing or are likely to cause death or serious physical harm

In which of the following ways can companies ensure that people with disabilities have the same opportunities as everyone else?

providing reasonable workplace accommodations for disabled employees.

Unlike cognitive conflict, affective conflict:

undermines team performance by preventing teams from engaging in the kinds of activities that are critical to team effectiveness

Phillip owns a large real estate firm. He imparts training to the managers of the firm to help them effectively manage its multiethnic workplace. He places emphasis on being flexible and being able to negotiate and solve problems. The managers also receive training on conflict resolution. In the given scenario, Phillip uses ______.

skills-based diversity training.

______ teaches employees the practical expertise they need for managing a diverse workforce, such as flexibility and adaptability, negotiation, problem solving, and conflict resolution.

skills-based diversity training.

Bryan was hired as a minilab operator at a photographic laboratory because he possessed excellent customer service skills, good communication skills, the aptitude to pay close attention to detail, and an ability to follow customer instructions accurately. Given this information, Bryan's employer most likely conducted a _____ before hiring him.

specific ability test

_____ is solving problems by consistently applying the same rules, procedures, and processes

standardization

Kendrick's is a chain of high-end department stores. The company's sales representatives are ethically diverse. In the given scenario, the sales representatives at Kendrick's display ______.

surface-level diversity.

In the process of performance appraisal, _____ occurs when assessors rate all workers as average.

tendency error

The second transfer that occurs with delegation is:

that a manager gives a subordinate full authority over the budget, resources, and personnel needed to do a job

The primary disadvantage of customer departmentalization is:

that it leads to duplication of resources

One of the ways in which affirmative action differs from workplace diversity is that:

the Equal Employment Opportunity Commission oversees the enforcement of affirmative action, whereas there is no federal law or agency to oversee diversity.

Which of the following steps should companies take to reduce age discrimination?

they need to monitor the extent to which older workers receive training.

______ means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

training.

Anstantink, an audit firm, conducts interviews for hiring new employees. Individual interviewers are given the liberty by the human resources department to ask questions of their choice. Given this information, which of the following kinds of interviews is Anstantink most likely using? Closed interviews Disciplinary interviews Counseling interviews Unstructured interviews

unstructured interviews

which of the following is a significant factor behind the lack of women at top levels of management

women face sex discrimination

Social loafing occurs when:

workers withhold their efforts and fail to perform their share of the work.

Job specifications are:

written summaries of the qualifications needed to successfully perform a particular job

----Which of the following statements is true of compensation?

Nonfinancial awards tend to be most effective when teams or team-based interventions are first introduced.

in cases where sexual harassment may have occurred, which of the following CEO responses would be appropriate?

-our company policy prohibits harassment of any kind. let's get HR involved so we can straighten this out -please tell me exactly what happened

____ is a planned sequence of jobs through which employees may advance within an organization.

A career path

_____ helps a company meet the legal requirement that its human resource decisions be job related.

A job description

Due to an increase in the amount of employee turnover in a company, the company decided to be very thorough in gathering accurate information about the job applicants. It decided to uncover all job-related information not provided by the applicants in order to hire only those candidates who do not have an inconsistent employment history. This scenario illustrates that the company should conduct a ___________________.

Background check

---In the context of work teams, which of the following increases employee job satisfaction

Being involved in the decision making process

____ means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

Brainstorming

In which of the following ways can teams have healthy conflicts

By focusing on issues rather than personalities

_____ is the location of most authority at the upper levels of an organization

Centralization of authority

Which of the following acts provides for jury trials and punitive damages for employment discrimination on the basis of race, color, religion, gender, or national orgin

Civil Rights act of 1991

companies use early retirement incentive programs to:

Create job opportunities for people inside the company

Darlene Jespersen used to work in a sports bar. Despite being nominated by her manager for a promotion for her outstanding performance, the nomination was rejected, and a male coworker was awarded the promotion. Subsequently Darlene's manager informed her that she was not promoted because the post requires working extra hours, and the management considered that to be a difficult task for a female employee. This is an example of ______________.

Disparate Treatment

_____ is the planned elimination of jobs in a company.

Downsizing

Which of the following is a difference between employee involvement teams and semi-autonomous work groups

Employee involvement teams do not have the authority to make decisions, whereas semi-autonomous groups have the authority to make decisions

The recruitment head at Auburn Inc. circulated an email to all the employees requesting them to share profiles of suitable candidates for a job opening in the company. Pamela forwarded one of her friends' résumé to the recruitment head as she felt that her friend's expertise would suit the job description. Which of the following methods of recruitment has Auburn Inc. adopted in this scenario?

Employee referral

Equal rights

Which of the following is a purpose of performance appraisals of employees?

Evaluating human resource programs

_____ is the process of developing a pool of qualified job applicants from outside the company.

External recruiting

True or False. A disadvantage of phased retirement is that it increases a company's hiring and training costs.

False

True or False. Laws and regulations governing safety standards regulate the interaction between management and labor unions.

False

True or False. The Fair Labor Standards Act of 1938 is a major labor law.

False

In the context of measuring job performance of employees, identify a subjective performance measure.

Graphic rating scales

According to Barcelona Restaurant's Chief Operating Officer, Scott Lawton, the way for a business to have enthusiastic, nice, fun employees is:

Hire them

Which of the following signs indicates that a team's size needs to be changed

If a few members dominate the team

Which of the following is a disadvantage of work teams

Initially high turnover

Which of the following is an advantage of cross-training

It allows a team to function normally even in the absence of a member

Which of the following is an advantage of matrix departmentalization

It allows companies to manage in an efficient manner large, complex tasks

Which of the following is an advantage of product departmentalization?

It allows managers and workers to specialize in one area of expertise

Which of the following is an advantage of geographic departmentalization?

It can reduce costs by locating unique organizational resources closer to customers

Which of the following defines job posting?

It is a procedure for advertising job openings within a company to existing employees.

Which of the following is true of developmental feedback?

It is designed to improve future performance

In the context of performance appraisal, which of the following is true of developmental feedback?

It is designed to improve future performance.

Which of the following is true of job specialization?

It occurs when a job composed of a small part of a larger task or process

Which of the following statements is true of affective conflict

It relates to the emotional reactions that can occur when disagreements become personal rather than professional

Which of the following statements is true of the Occupational Safety and Health Act (OSHA)?

It requires that employers provide employees with a workplace that is free from recognized hazards that are causing or are likely to cause death or serious physical harm

Which of the following is true of the Occupational Safety and Health Act (OSHA)?

It requires that employers provide employees with a workplace that is free from recognized hazards that are causing or are likely to cause death or serious physical harm.

Fatimah has been hired for the post of secretary at Mauve Corp. The company conducts a routine background check based on information provided by Fatimah. Unfortunately, her previous employer declines to provide meaningful references or her job history. However, Mauve Corp. ignores this lack of data and assumes that she is a credible employee. Mauve is at the risk of being sued under _______________ lawsuit.

Negligent Hiring

Camila is a new employee at Dario Enterprises and is undergoing training. A senior employee from her team is assigned to mentor Camila. Camila learns by watching her mentor perform various tasks and by working on simple tasks alongside her mentor. Which of the following training methods has Dario Enterprises adopted to train Camila?

On-the-job training

Plebbon, a public relations firm, is an organization where hard work is greatly valued. The management of Plebbon makes sure that it hires and retains genuinely sincere and hardworking employees. Given this information, which of the following selection tests does Plebbon most likely conduct to hire the right candidates?

Personality tests

Flagon Inc., a bottle manufacturing company, pays its employees 50 cents for every bottle that is produced in addition the production rate of 200 bottles per day. Which of the following compensation systems has Flagon adopted?

Piecework

Quid pro quo sexual harassment

__ is the process of developing a pool of qualified job applicants.

Recruiting

Which of the following kinds of teams have the most autonomy

Self-designing teams

Which of the following is an example of adverse impact, a criterion used in determining whether companies have engaged in discriminatory hiring and promotion practices?

Sixty percent of the questions on a competitive exam taken by blacks, Hispanics, and Chinese were on African American history, and most of the candidates who passed the test were blacks

Bo was hired as a minilab operator at a photographic laboratory because he possessed excellent customer service skills, good communication skills, the aptitude to pay close attention to detail, and an ability to follow customer instructions accurately. Bo's employer most likely conducted what type of test before hiring him?

Specific ability test

In the context of selection tests, which of the following is a difference between specific ability tests and work sample tests?

Specific ability tests measure aptitude for doing a particular task well, whereas work sample tests require applicants to perform tasks that are actually done on the job.

Which of the following statements is true of the norming stage of team development

Team members begin to settle into their roles as team members in the norming stage of team development

Which of the following is most likely a result of minority domination

Team members do not feel accountable for the decision and actions taken by their teams

Which of the following is necessary for stretch goals to effectively motivate teams

Teams must be empowered with control of resources, such as budgets, workspaces, and computers

Which of the following acts provides for jury trials and punitive damages for employment discrimination on the basis of race, color, religion, gender, or national origin?

The Fair Labor Standards Act of 1938

Rohit, an Indian, is a marketing executive in an American company. He graduated from a top Ivy League university in the United States and is known for his outstanding performance, positive attitude, and innovative ideas. Despite his educational qualifications and skills, Rohit is not promoted as the marketing manager. Instead, Ryan, a white male with lesser experience and average performance, is promoted as the marketing manager. Which of the following is most likely the reason that Rohit is not promoted?

The company prefers to have white Americans at top positions.

In the context of recruiting, which of the following kinds of information can be gathered by job analysis?

The knowledge, skills, and abilities needed to perform a particular task

Which of the following is a disadvantage of modular organizations?

They are characterized by a loss of control that occurs when key business activities are outsourced to other companies

In the context of organizational environments, which of the following is true of mechanistic organizations

They are characterized by specialized jobs and responsibilities

Identify a true statement about team norms

They bestow stronger organizational commitment

Which of the following statements is true of self-designing teams

They control work tasks and team membership

Which of the following is an advantage of virtual organizations?

They let companies share costs and are fast and flexible

Which of the following statements is true of the members of self-managing teams

They manage and control all of the major tasks directly related to production of a product or service without first getting approval from management

Which of the following is true of employee involvement teams

They offer advice and suggestions to management concerning specific issues

Which of the following is an advantage of project teams

They reduce communication barriers

Which of the following statements is true of team norms

They regulate the everyday actions that allow teams to function effectively

--- Gillian, a salesman, has completed his day's tasks and is about to leave. Marsha, his supervisor, realizes that there is a task pending and assigns it to Gillian. Gillian refuses to complete the task by stating that he has finished his share of work. He suggests Marsha to assign the task to someone else. Marsha states that if he refuses to complete the task, he would have to look for a different job. Gillian now becomes more cooperative and agrees to work on the task. Which of the following kinds of team does this case exemplify

Traditional Work group

Once these restaurant managers recruit, interview, and select new servers to work at Barcelona, the next step will be:

Training

_____ means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

Training

_____ is a management principle that workers should report to just one boss.

Unity of command

In the context of employment discrimination, which of the following is a difference between disparate treatment and adverse impact?

Unlike disparate impact, adverse impact is unintentional discrimination.

Which of the following is a difference between internal recruiting and external recruiting?

Unlike external recruiting, internal recruiting increases recruitment start-up time and costs.

In the context of pay-structure decisions, which of the following is a difference between hierarchical pay structures and compressed pay structures?

Unlike hierarchical pay structures, the basic idea behind compressed pay structures is that similar pay levels should lead to higher levels of cooperation and better group and team performance.

Unstructured interviews

Which of the following is an external recruitment method?

Walk-ins

Jennifer applied for the job of a waitress at Sam's Coffee shop. During the recruitment, the recruiter asked her to make five different types of beverages and wait the tables for an hour. In this scenario, the recruiter conducted a _________________.

Work Sample test

In the context of recruiting, which of the following kinds of information can be gathered by job analysis? Question options: a. The knowledge, skills, and abilities needed to perform a particular task b.Personal characteristics of the existing employees in an organization c. Confidential data of a client d.The list of shareholders involved in a particular project

It is a violation to ask a female applicant for her _____ in a job application form. Question options: a.maiden name b.educational history c.work experience d.address

Which of the following is a criterion outlined in the Uniform Guidelines on Employee Selection Procedures that is used to determine whether companies have engaged in discriminatory hiring and promotion practices? Question options: a. Equal rights b. Disparate recruitment c. unbiased friends d. Opportunistic behavior

At Abendreg, a multinational law firm, only English-speaking trainers are given the opportunity to impart training to employees in different countries. This is because the company has most of its branches in English-speaking countries, while only three of its branches are in countries where English is not an official language. In the context of employment discrimination, this scenario best illustrates _____.

adverse impact

A difference between workplace diversity and affirmative action is that:

affirmative action is required by law for private employers with fifty or more employees, whereas diversity is not.

the top management of a company decided to lay off about twenty percent of its employees to cope with the financial loss the company incurred over the year. the scenario is an example of _____

an involuntary separation

the sat and minnesota clerical test are examples of these tests, which show whether a person has the specific abilities needed to do a particular job

aptitude tests

At Bapostsyl, a telecommunications company, marketing managers are hired after testing their strategic thinking capabilities through a job simulation exercise. This scenario illustrates that Bapostsyl uses _____ for the selection of marketing managers.

assessment centers

ignatus inc, a lock manufacturer, is part of a national program in which employers encourage disabled workers to work with ease. to help workers with sight impairments, ignatus has provided them with magnifying lenses that give them the vision acuity as they need to work on the small parts within a lock. these lenses are an example of _____

assistive technology

Diversity drives business growth by:

attracting different customers and markets.

Which of the following is a purpose of performance appraisals of employees? Question options: a.Increasing the number of human resources b.Evaluating human resource programs c.Providing learning opportunities to employees d.Promoting interaction among employees

__ is the process of developing a pool of qualified job applicants. Question options: a.Brainstorming b.Recruiting c.Forecasting d.Downsizing

____ means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance. Question options: a.Forecasting b.Training c.Screening d.Brainstorming

_____ helps a company meet the legal requirement that its human resource decisions be job related. Question options: a. Job rotation b. A job description c.Job enrichment d.A job posting

Which of the following is an external recruitment method? Question options: a.Promotion b.Job postings c.Transfer d.Walk-ins

A(n) _____ is an exception in employment law that permits sex, age, religion, and the like to be used when making employment decisions, but only if they are "reasonably necessary to the normal operation of that particular business."

bona fide occupational qualification

Carrieck., a company that manufactures handbags for women, posted a requirement for a female model in an online job portal. In the context of federal employment laws, this scenario exemplifies a(n) _____.

bona fide occupational qualification

The management of Elaka Air, an airline company, has set a mandatory retirement age for its flight attendants. This is because the management strongly feels that with age, flight attendants find it difficult to work in a pressurized cabin for extended periods. In the context of federal employment laws, this scenario exemplifies a(n) _____.

bona fide occupational qualification

In the context of selection tests, which of the following is a difference between specific ability tests and work sample tests? Question options: a.Unlike specific ability tests, work sample tests measure the extent to which an applicant possesses different kinds of job-related behavioral dimensions. b.Specific ability tests measure aptitude for doing a particular task well, whereas work sample tests require applicants to perform tasks that are actually done on the job. c.Unlike work sample tests, specific ability tests directly measure job applicants' capability to do a job. d.Specific ability tests are also called performance tests, whereas work sample tests are also called aptitude tests.

Which of the following is an advantage of a structured interview? Question options: a. It allows an interviewer to ask any question, including non-job-related questions. b.It does not require the questions to be prepared in advance before the interview takes place. c.It reduces the chances that interviewers will ask questions about topics that violate employment laws. d.It allows an interviewer to probe into missing information uncovered during the unstructured portion of the interview.

Which of the following is an example of adverse impact, a criterion used in determining whether companies have engaged in discriminatory hiring and promotion practices? Question options: a. A company's hiring policies dictated that only 10% of the employees in the company can be women. b. The women in a company were given responsibilities equal to that of men but were paid lower salaries than men. c. percent of the questions on a competitive exam taken by blacks, Hispanics, and Chinese were on African American history, and most of the candidates who passed the test were black. d. The chief executive officer of an American company blatantly refused to employ an African American although he had an excellent academic record and was also the best performer in the interview.

____ is a planned sequence of jobs through which employees may advance within an organization. Question options: a.Job design b.A process map c.A career path d.Job posting

In the process of performance appraisal, _________ occurs when assessors rate all workers as average.

central tendency error

Identify a difference between central tendency error and leniency error.

central tendency errors occur when assessors rate all workers as average, where as leniency error occurs when assessors rate all workers as performing particularly well.

structured interviews make especially good predictors of job success when paired with a ____ test

cognitive ability

___________ measure the extent to which applicants have abilities in perceptual speed, verbal comprehension, numerical aptitude, general reasoning, and spatial aptitude.

cognitive ability test

______ includes both the financial and non-financial rewards that organizations give employees in exchange for their work.

compensation.

Which of the following is a reason for downsizing?

cost cutting

Which of the following is a reason for downsizing? Insourcing Increasing market share Cost cutting Job enrichment

cost cutting

Companies use early retirement incentive programs (ERIPs) to:

create job opportunities for people inside the organization.

Onyx Inc., a manufacturer of home appliances, received consumer complaints about its product demonstration and installation services. Marshall, the company's chief executive officer, ordered investigation to determine the reasons for these complaints. It was found that employees who were hired to demonstrate and install the products lacked experience. Marshall immediately formed a team who were trained by technicians to improve their skills. Subsequently, all the consumers who had previously filed complaints were given effective demonstration. Eventually, the customer service desk started receiving appreciations and the sales improved. In this scenario, the work team improved _____.

customer satisfaction

Job specifications can be defined as: Question options: a. a set of procedures for advertising job openings within a company to existing employees. b. written descriptions of the basic responsibilities required of an employee holding a particular job. c.planned sequences of jobs through which employees may advance within an organization. d. a written summary of the qualifications needed to successfully perform a particular job.

Which of the following acts provides for jury trials and punitive damages for employment discrimination on the basis of race, color, religion, gender, or national origin? Question options: a. The Civil Rights Act of 1991 b. The Uniformed Services Employment and Reemployment Rights Act of 1994 c. The Equal Pay Act of 1963 d. The Fair Labor Standards Act of 1938

Which of the following is true of internal recruiting? Question options: a. It involves organizing career conferences and job fairs. b.It includes employee referrals and walk-ins. c.It increases recruitment start-up time and costs. d.It improves employee commitment and morale.

Which of the following is a declining stage when teams are not effectively managed?

de-forming

a job candidate is rejected on the pretext that he is hearing impaired. which of the following types of discrimination does this exemplify

disability discrimination

darlene jespersen used to work in a sports bar. despite being nominated by her manager for a promotion for her outstanding performance, the nomination was rejected, and a male coworker was awarded the promotion. subsequently, darlene's manager informed her that she was not promoted because the post requires working extra hours, and the management considered that to be a difficult task for a female employee. this is an example of _____

disparate treatment

Kansamb Residential School, a school run by Christian missionaries, does not recruit teaching staff who practice other religions even when they meet the hiring requirements. In this context of employment discrimination, this scenario best illustrates ______.

disparate treatment.

Capital Chemicals Corp. recently faced a legal hassle following which many process operators resigned voluntarily. The company fell short of efficient and experienced process operators and struggled to cope with the situation. Which of the following kinds of turnovers does this scenario exemplify? Functional turnover Dysfunctional turnover Reactive turnover Regressive turnover

dysfunctional turnover

Carmine Inc. is a software firm that caters to the requirements of its clients. The company follows an employee-friendly workplace culture. Team members can access all vital and confidential data that is normally accessible only by managers. This helps in motivating the teams and keeping them well informed. This scenario illustrates that teamwork increases _____

employee job satisfaction

managers look at _____ rates when they examine the percentage of people who have quit or been fired from the company in the past year

employee separation

Agnestorm, a game designing company, has one opening each for the positions of game designer, game programmer, and game artist. The company decides to invite walk-ins to find the right candidates to fill these positions. In this scenario, Agnestorm is engaged in the process of ______.

external recruiting.

wrongful discharge is the loss of poor-performing employees who choose to leave an organization

false

Extraversion is the degree to which someone is not angry, depressed, anxious, emotional, insecure, or excitable.

false.

Immediate and voluntary retirement of an employee is called phased retirement.

false.

It is unlawful to hire private investigators to conduct background checks on job applicants.

false.

The glass ceiling is the invisible barrier that prevents older employees from advancing to the top jobs in organizations.

false.

Unlike the discrimination and fairness paradigm, the access and legitimacy paradigm:

focuses on differentiation.

which of the following is a difference between structured interviews and unstructured interviews?

in structured interviews, interviewers prepare standardized interview questions ahead of time; whereas, in unstructured interviews, interviewers are free to ask applicants anything they want

containing questions designed to elicit information about job applicants, the _____ may be structured or unstructured

interview

The top management of a company decided to lay off about 20 percent of its employees to cope with the financial loss the company incurred over the year. This scenario is an example of _____.

involuntary separation

______ is defined as a purposeful, systematic process for collecting information on the important work-related aspects of a job.

job analysis.

The ______ focuses on different talents and perspectives together to make the best organizational decisions and to produce innovative, competitive products and services.

learning and effectiveness paradigm.

Zircon is a family-run wedding planning agency. Its employees are carefully recruited based on their unique personalities and beliefs. The agency is able to operate effectively because the employees work together on harmony despite their varied beliefs, which are reflected in their work. The employees know that they speak openly, and their opinions will be heard and valued. In the context of diversity paradigms, the management of Zircon uses the ______.

learning and effectiveness paradigm.

In general, most companies try to keep the rate of employee turnover ____.

low

It is a violation to ask a female applicant for her _____ in a job application form.

maiden name

Which of the following is a reason for smaller representation of minority groups in management positions?

most companies do not prefer hiring candidates of minority groups.

which of the following is a reason for smaller representation of minority groups in management positions?

most companies prefer hiring whites than candidates of minority groups

To get a job as a web content manager at Glentap, an e-commerce site, one must be organized and excellent at meeting deadlines, must be hardworking, and must possess excellent editing and proofreading skills. This is because Glentap's management believes that these capabilities cannot be developed through training. In this scenario, which of the following selection tests does Glentap most likely conduct to hire the right candidates? Work sample tests Cognitive ability tests Validation tests Personality tests

personality tests

Plebbon, a public relations firm, is an organization where hard work is greatly valued. The management of Plebbon makes sure that it hires and retains genuinely sincere and hardworking employees. Given this information, which of the following selection test does Plebbon most likely conduct to hire the right candidates?

personality tests.

Bridget's Gifts, a greetings and gifts store in Janville, has four departments: flowers and soft toys, cards and e-cards, metal collectibles, and photo albums and scrapbooks. These departments are responsible for producing their own products. This scenario is an example of _____.

product departmentalization

from a legal perspective, the two kinds of sexual harassment are:

quid pro quo and hostile work environment

From a legal perspective, the two kinds of sexual harassment are:

quid pro quo and hostile work environment.

In the context of task interdependence, in _____, different jobs or groups work together in a back-and-forth manner to complete an intraorganizational process

reciprocal interdependence

Which of the following is a characteristic of cognitive conflict?

reconciliation

Which of the following statements from the clip gives the forecast of Barcelona's workforce staffing needs?

"This is a transient business...so we're always hiring"

this report summarizes the ratings given to you by your manager, peers, and direct reports. this form tells you that the waste management company uses a

360 degree feedback appraisal process

Flodrivec, a chemical manufacturing company, is moving its administrative office to larger premises; therefore, it currently has various job openings. Due to paucity of time, the recruitment manager of Flodrivec wants to conduct a common interview test for all the candidates. The work at Flodrivec demands its staff to be good at critical thinking, math, verbal reasoning, and quantitative concepts. In this scenario, which of the following selection tests should Flodrivec conduct to hire the right candidates?

A cognitive ability test

Which statement from COO Scott Lawton conveys Barcelona's philosophy that human resource management is critical to attaining high quality organizational performance?

"For any company that's involved in customer service, the most important thing you can do is have the right people in front of your customers"

The instructors at Edudrakel, a tutoring center for undergraduate students, are required to teach multiple subjects that are not limited to their expertise or their majors. Therefore, the employee selection criteria at Edudrakel does not include testing of subject knowledge but focusses on assessing the logical, mental, numerical, problem-solving, and verbal abilities of the job applicants. In this scenario, which of the following selection tests should Edudrakel conduct to hire the right candidates?

A cognitive ability test

an asian female suspicious when a less-qualified caucasian was hired in her place. after some investigation, jinjing discovered that 200 asians applied for the job last year and 50 were hired. during the same time frame, 400 caucasians applied, and 200 were hired. after running some numbers, you find that the impact rate at the biotechnology company is ___. according to the four-fifths rule, adverse impace has _____. you advise jinjing to ____

.50; occurred; to sue

Which of the following statements is true of a work team:

A work team consists of a small number of people with complementary skills

Which of the following is a difference between a line function and a staff function?

A line function contributes directly to selling a company's products, whereas a staff function does not contribute directly to selling a company's products but instead supports line activities.

Which of the following is a difference between a quid pro quo case and a case of hostile work environment case?

A quid pro qujd case can result in economic injury, whereas a case of hostile work environment can lead to psychological injury

Which of the following is a difference between a quid pro quo case and a case of hostile work environment?

A quid pro quo case can result in economic injury, whereas a case of hostile work environment can lead to psychological injury.

To fill a vacancy for the post of a picture library assistant at Brentedith Museum, the museum's recruitment team laid down the following job requirements for candidates: passion for pictures; interest in current affairs, history, and world issues; good communication skills; and good customer service skills. In this scenario, which of the following selection tests should the museum's recruitment team conduct to find the right candidate?

A specific ability test

Victor applied for the position of a field service technician at an electronics manufacturing company where he was assessed for his problem-solving skills, customer service skills, organizational skills, and his ability to work quickly under pressure without supervision. Given this information, which of the following selection tests was conducted by the company?

A specific ability test

When Aaron was called for an interview at a content development company, his first selection test assessed his creative writing and editing skills. The interviewers basically looked at Aaron's score in the International English Language Testing System (IELTS). Given this information, which of the following selection tests did Aaron most likely undergo?

A specific ability test

Zenzar Corp. is a software firm that plans to hire technical writers for its new project. The job requires candidates with good technical writing skills. Which of the following tests would be appropriate to test this ability of candidates?

A specific ability test

Which of the following is true of the right team size for good performance

A team must be large enough to take advantage of team members' diverse skills and knowledge

Which of the following is a similarity between job descriptions and job specifications?

Both are important results of a job analysis.

Zenzar Corp. is a software firm that plans to hire technical writers for its new project. This job requires candidates with good technical writing skills. Which of the following tests would be appropriate to test this ability of candidates?

Cognitive ability test

_____ measure the extent to which applicants have abilities in perceptual speed, verbal comprehension, numerical aptitude, general reasoning, and spatial aptitude.

Cognitive ability tests

_____ includes both the financial and nonfinancial rewards that organizations give employees in exchange for their work.

Compensation

Capital Chemicals Corp. recently faced a legal hassle following which many process operators signed voluntarily. The company fell short of efficient and experienced process operators and struggled to cope with the situation. Which of the following kinds of turnover does this scenario exemplify?

Dysfunctional turnover

The recruitment head at Auburn Inc. circulated an email to all the employees requesting them to share profiles of suitable candidates. Pamela forwarded one of her friends' resume to the recruitment head as she felt that her friend's expertise would suit the job description. Which of the following methods of recruitment has Auburn Inc. adopted in this scenario?

Employee referral

Vanessa is appointed as the project manager for a project on new product development at Glacier Inc. After selecting employees from different functional areas to work as a team, she conducts a meeting with the new team members so that they can get to know each other. Following a brief interaction session, Vanessa presents the team norms to them. This scenario illustrates that Vanessa's team is in the _____ stage of team development

Forming

In the context of measuring job performance of employees, identify a subjective performance measure. Question options:

Graphic rating scales

Which of the following is a subjective performance measure?

Graphic rating scales

The finance team of a company conducts a meeting to discuss the worthiness of investing its funds in the local share market. Although most of the team members support the idea, one member, Mikhail, feels that the proposed investment is risky as the stock prices of many companies in the market has been erratic. However, Mikhail does not voice his opinion fearing that his dynamics with the team would be affected. The phenomenon that reflects Mikhail's psychology is called _____.

Group think

Which of the following is a disadvantage of a large team?

In a large team, team members find it difficult to get to know one another

In the context of training methods, which of the following is a difference between on-the-job training and role-playing?

In on-the-job training, trainees learn by watching experienced employees perform their job and eventually by working alongside the experienced employees, whereas in role-playing, trainees practice new behaviors by acting out what they would do in job-related situations.

Which of the following is a difference between structured interviews and unstructured interviews?

In structured interviews, interviewers prepare standardized interview questions ahead of time; whereas, in unstructured interviews, interviewers are free to ask applicants anything they want

Which of the following is a difference between structured interviews and unstructured interviews? In structured interviews, interviewers prepare standardized interview questions ahead of time; whereas, in unstructured interviews, interviewers are free to ask applicants anything they want. In structured interviews, interviewers often disagree about which questions should be asked; whereas, in unstructured interviews, interviewers strongly agree that the same questions must be asked to all applicants. In structured interviews, interviewers tend to ask applicants personal questions; whereas, in unstructured interviews, interviewers ask only for important, job-related information. In structured interviews, it is difficult for employers to compare applicants; whereas, in unstructured interviews, employers can easily compare applicants since all applicants are asked the same questions.

In structured interviews, interviewers prepare standardized interview questions ahead of time; whereas, in unstructured interviews, interviewers are free to ask applicants anything they want.

In the context of the job characteristics model, _____ is motivation that comes from the job itself rather than from outside rewards such as a raise or praise from the boss

Internal motivation

In the context of recruitment, which of the following best defines validation?

It is the process of determining how well a selection test or procedure predicts future job performance.

Which of the following best defines staff authority?

It is the right to advise but not command others who are not subordinates in the chain of command.

Which of the following is an advantage of internal recruiting?

It reduces recruitment start-up time and costs

Which of the following is an advantage of a structured interview?

It reduces the chances that interviewers will ask questions about topics that violate employment laws.

The _____ is an approach to job redesign that seeks to formulate jobs in ways that motivate workers and lead to positive work outcomes

Job Characteristics Model

In the context of performance appraisal, which of the following is a difference between developmental feedback and administrative feedback?

Managers act as coaches when they give developmental feedback, whereas managers act as judges when they give administrative feedback.

which of the following statements is true of employee turnover?

One of the best ways to influence functional and dysfunctional turnover is to link pay directly to performance

In the context of selection tests, which of the following is a difference between specific ability tests and cognitive ability tests?

Specific ability tests predict job performance in only particular types of jobs, whereas cognitive ability tests accurately predict job performance in almost all kinds of jobs.

Pixelprowe, an animation company, wants to hire roto artists who possess the following skills: basic knowledge of visual effects software, understanding of composition and color, and good line quality. In this scenario, which of the following selection tests should Pixelprowe conduct to hire the right candidates?

Specific ability tests- WRONG Cognitive ability tests-WRONG

For the past three years, the interviews conducted at Gavallet, an e-commerce site, have been following the same pattern. Candidates often prepare by using the previous interview questions available online. Even when interviewers at Gavallet change, they are given a fixed set of interview questions by the company's human resources department to follow. Which kind of interview is Gavallet most likely using?

Structured interview

To be a technical director at Maschopum, a film production company, one must possess knowledge in Python and other programming languages; must have excellent composition, color, layout, and design skills; must be proficient in professional compositing programs; and must be able to create incredibly complex animations. Given this information, which of the following selection tests should Maschopum conduct to hire the right candidate as a technical director?

Work sample tests

Which of the following is a difference between internal recruiting and external recruiting? Question options: a. Unlike external recruiting, internal recruiting increases recruitment start-up time and costs. b.Internal recruitment methods include employee referrals and walk-ins, whereas external recruitment methods include job posting and career paths. c.Unlike external recruiting, internal recruiting involves hiring passive candidates. d.Internal recruiting involves hiring people who already work in the company, whereas external recruiting involves hiring people from outside the company.

Stacy is uncomfortable at work because the office is poorly lit and her male colleagues occasionally make lewd remarks. In the context of employment legislation, this scenario best illustrates _____.

a hostile work environment

Clampt Inc. is a global clothing company. The company has a multinational presence, and its employees and customers belong to different ethnicities. The company celebrates diversity within the workplace. It also features models from different ethnic backgrounds in its advertisements. In the context of diversity paradigms, the management of Clampt Inc. uses the ______.

access and legitimacy paradigm.

At Abendreg, a multinational law firm, only English-speaking trainers are given the opportunity to impact training to employees in different countries. This is because the company has the most of its branches in English-speaking countries, while only three of its branches are in countries where English is not an official language. In the context of employment discrimination, this scenario best illustrates ______.

adverse impact.

Hart and Mitchell is a successful law firm. The firm is often criticized for its preferential treatment to female employees and employees from minority groups. The interests of other employees are often neglected in the company's efforts to maintain a diverse workforce. In the given scenario, Hart and Mitchell has taken ______ toward creating a diverse workforce.

affirmative action.

Identify a difference between central tendency error and leniency error. Question options: a. Central tendency error occurs when assessors rate all workers as performing below expectations, whereas leniency error occurs when assessors rate all workers as performing above expectations. b.Central tendency error occurs when assessors rate all workers as average, whereas leniency error occurs when assessors rate all workers as performing particularly well. c.Central tendency error is a performance rating error, whereas leniency error is a selection error. d.Central tendency error is also known as horns error, whereas leniency error is also known as halo error.

In the process of performance appraisal, _____ occurs when assessors rate all workers as average. Question options: a. halo errorcentral b. tendency error c.similar-to-me error d.leniency error

Which of the following defines job posting? Question options: a. It is a planned sequence of jobs through which employees may advance within an organization. b. It is a procedure for advertising job openings within a company to existing employees. c.It is a written description of the basic tasks, duties, and responsibilities required of an employee holding a particular job. d.It is a purposeful, systematic process for collecting information on the important work-related aspects of a job.

In the context of training methods, which of the following is a difference between on-the-job training and role-playing? Question options: a.In on-the-job training, top-level managers give informal advice and suggestions to trainees, whereas in role-playing, mentors guide trainees through live tasks. b. On-the-job training requires organizations to hire skilled trainers, whereas role-playing does not involve trainers. c. In on-the-job training, trainees learn by watching experienced employees perform their job and eventually by working alongside the experienced employees, whereas in role-playing, trainees practice new behaviors by acting out what they would do in job-related situations. d. On-the-job training is specifically used when the training objective is to develop analytical and personality skills, whereas role-playing is usually used when the training objective is to impart knowledge to trainees.

Which of the following is true of the Occupational Safety and Health Act (OSHA)? Question options: a. It permits workers to take up to twelve weeks of unpaid leave for pregnancy and/or birth of a new child, adoption or foster care of a new child; illness of an immediate family member; or personal medical leave. b. It guarantees employees the right to form and join unions of their own choosing. c. It requires that employers provide employees with a workplace that is free from recognized hazards that are causing or are likely to cause death or serious physical harm. d. It prohibits discrimination on the basis of physical or mental disabilities.

In the context of recruitment, which of the following best defines validation? Question options: a.It is the process of developing a pool of qualified job applicants from people who already work in a company. b.It is the process of assessing how well employees are doing their jobs. c.It is the process of determining how well a selection test or procedure predicts future job performance. d.It is the process of identifying and prioritizing the learning needs of employees.

companies use early retirement incentive programs (ERIPS) to

create job opportunities for people inside the company

_____ measure the extent to which applicants have abilities in perceptual speed, verbal comprehension, numerical aptitude, general reasoning, and spatial aptitude. Question options: a.Specific ability tests b.Performance tests c.Work sample tests d.Cognitive ability tests

_____ is a method of subdividing work and workers into separate organizational units that take responsibility for completing particular tasks

departmentalization

Mia is asked to quit her job as a sales girl at a clothing store as she is unable to cooperate with other employees. She is intolerant of her colleagues and is not keen on helping customers. She tends to be sullen and impatient. In this context of personalities, Mia can be described as being ______.

disagreeable.

Darlene Jespersen used to work in a sports bar. Despite being nominated by her manager for a promotion for her outstanding performance, the nomination was rejected; and a male coworker was awarded the promotion. Subsequently, Darlene's manager informed her that she was not promoted because the post requires working extra hours, and the management considered that to be a difficult task for a female employee. This is an example of _____. adverse impact minority domination disparate treatment affirmative action

disparate treatment

Devanie used to work in a sports bar. Despite being nominated by her manager for a promotion for her outstanding performance, the nomination was rejected; and a male coworker was awarded the promotion. Subsequently, Devanie's manager informed her that she was not promoted because the post requires working extra hours, and the management considered that to be a difficult task for a female employee. This is an example of _____.

disparate treatment

Eva, a human resources associate at a cell phone manufacturing company, was not given the promotion she deserved because she is a foreign national. In the context of employment discrimination, this scenario best illustrates _____.

disparate treatment

The management of Audrumptus, a fine dining restaurant, only recruits males for the positions of chefs and waiters. In the context of employment discrimination, this scenario best illustrates _____.

disparate treatment

The management of Audrumptus, a fine dining restaurant, only recruits males for the positions of chefs and waiters. In the context of employment discrimination, this scenario best illustrates _____. affirmative action minority domination social loafing disparate treatment

disparate treatment

Garten Inc. is a publishing company. It has a very diverse workforce. When interns and new employees join the company, they are matched with older employees for mentoring. People of different cultural backgrounds, races, and sexes are matched so that any stereotypical attitudes that new employees have will change as they get to know their mentor. In the given scenario, Garten uses ______.

diversity pairing.

Ima Nakato is an attorney who owns a successful law firm. He ensures that the employees hired by the firm are from diverse ethnic and cultural backgrounds. Ima matches higher-level employees with lower-level employees of different backgrounds and sexes for mentoring. He wants to reduce any stereotypical attitudes that might exist among his employees. In the given scenario, Ima Nakato uses ______.

diversity pairing.

Benjamin, a creative director at a marketing firm, is responsible for conducting the final round of interviews for those who apply for the posts of advertising and editorial photographer, graphic artist, and graphic designer. As part of the interview, he asks candidates to furnish contact details of the supervisors of their previous jobs. This scenario illustrates that Benjamin gives high importance to _____.

employment references

The recruitment team at Pathjomp, a software company, rejects the applications of candidates who do not provide contact details of their previous employers, supervisors, or coworkers who can furnish further job-related information about the candidates. This scenario illustrates that Pathjomp gives high importance to _____.

employment references

After deciding to open a new branch in the city of Rivienques, Brempath Bank posted all the job openings for the new branch in an Internet job site called Jobifynn.com. In this scenario, Brempath Bank is engaged in _____.

external recruiting

After the chief executive officer of Wradamt Inc. resigned, the human resources department of the company placed an advertisement in several leading newspapers inviting applicants with the requisite qualifications and work experience. In this scenario, Wradamt Inc. is engaged in _____.

external recruiting

After deciding to open a new branch in the city of Rivienques, Brempath Bank posted all the job openings for the new branch in an internet job site called Jobifynn.com. In this scenario, Brempath Bank is engaged in ______.

external recruiting.

At Rogopt, a multinational e-commerce site, the human resources department sends out emails to all its branches whenever there are any job openings in the company's headquarters. In this scenario, Rogopt is engaged in _____. downsizing internal recruiting validation structural accommodation

internal recruiting

prepares recruitment literature and job advertisements for applicant placement; reviews resumes to identify qualified applicants; conducts interviews to determine applicant's suitability for employment

job description

Fatimah has been hired for the post of a secretary at Mauve Corp. The company conducts a routine background check based on the information provided by Fatimah. Unfortunately, her previous employer declines to provide meaningful references or details about her job history. However, Mauve Corp. ignores this lack of data and assumes that she is a credible employee. Mauve is at the risk of _____ lawsuits.

negligent hiring

negligent hiring.

Jayden is a freelance writer. He builds a good rapport with everybody he works with. Most agencies that hire him are happy with his work and his spontaneous nature. He is very broadminded and curious. He is accepting of other people's views and beliefs. Given this information, Jayden can be best described as being ______.

open to experiences.

To get a job as a web content manager at Glentap, an e-commerce site, one must be organized and excellent at meeting deadlines, and must be hardworking. This is because Glentap's management believes that these capabilities cannot be developed through training. In this scenario, which of the following selection tests does Glentap most likely conduct to hire the right candidates?

personality tests.

flagon inc, a bottle manufacturing company, pays its employees 50 cents for every bottle that is produced in addition to the production rate of 200 bottles per day. which of the following compensation systems has flagon adopted?

piecework

In the context of task interdependence, in _____, each job or department contributes to the whole independently.

pooled interdependence

you are a manager at abrasivebit, a drill bit manufacturer. recently, your boss asked you to hire a new field service technician. you are now ready to begin recruiting. which of the following actions could you take to implement your decision?

publish an advertisement on an internet job site

Rhonda, a junior accountant at a manufacturing company, was laid off from her job because she rejected multiple requests from the company's chief financial officer to engage in a physical relationship with him. In the context of employment legislation, this scenario best illustrates _____.

quid pro quo sexual harassment

Employment references include the names of previous employers and coworkers of an applicant.

true.

Like other major human resource decisions, employee termination decisions should be made on the basis of job related factors.

true.

The Fair Labor Standards Act of 1938 is a major federal employment law.

true.

The first selection devices that most job applicants encounter when they seek a job are application forms and résumés.

true.

Crepogip, a publishing company, wants to hire copy editors. In order to accurately predict future job performance of the candidates, it makes the candidates undergo a test that assesses their language skills. In this scenario, Crepogip is engaged in the process of _____.

validation

Mathrans, a textile firm, wants to hire two costume designers for a new movie project. To precisely determine the future job performance of the job applicants, the company makes them take a test that assesses their sense of color and design, expertise in distressing techniques and fabric qualities, skills in machining and bead work, and knowledge of millinery and wig work. This scenario best illustrates the process of _____.

validation

Jennifer applied for the job of a waitress at Sam's Coffee shop. During the recruitment, the recruiter asked her to make five different types of beverages and wait tables for an hour. In this scenario, the recruiter conducted a _____.

work sample test

which of the following statements in true of employee turnover?

one of the best ways to influence functional and dysfunctional turnover is to link pay directly to performance

this law prohibits discrimination on the basis of race, religion, color, sex, or national origin

title VII of the civil rights act

_________ means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance.

training

____________ helps a company meet the legal requirement that its human resource decisions be job related.

A job description

BFOQ

In Scott Lawton's multi-step staffing process, the step that allows Barcelona to access the intelligence and performance of job candidates is:

Both B and C

Which of the following acts provides for jury trials and punitive damages for employment discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, or national origin?

Civil Rights Act of 1991

The instructors at Edudrakel, a tutoring center for undergraduate students, are required to teach multiple subjects that are not limited to their expertise or their majors. Therefore, the employee selection criteria at Edudrakel do not include testing of subject knowledge but focus on assessing the logical, mental, numerical, problem-solving, and verbal abilities of job applicants. Which of the following selection tests should Edudrakel conduct to hire the right candidates?

Cognitive ability test

Which of the following is a criterion outlined in the Uniform Guidelines on Employee Selection Procedures that is used to determine whether companies have engaged in discriminatory hiring and promotion practices? Disparate treatment Equal rights Opportunistic behavior Unbiased recruitment

Disparate treatment

In the context of the recruitment process, which of the following best defines validation? a) It is the process of assessing how well employees are doing their jobs. b) It is the process of identifying and prioritizing the learning needs of employees. c) It is the process of developing a pool of qualified job applicants from people who already work in a company. d) It is the process of determining how well a selection test or procedure predicts future job performance.

It is the process of determining how well a selection test or procedure predicts future job performance

Which of the following is an example of adverse impact, a criterion used in determining whether companies have engaged in discriminatory hiring and promotion practices? A company's hiring policies dictated that only 10% of the employees in the company can be women. The women in a company were given responsibilities equal to that of men but were paid lower salaries than men. The chief executive officer of an American company blatantly refused to employ an African American although he had an excellent academic record and was also the best performer in the interview. Sixty percent of the questions on a competitive exam taken by blacks, Hispanics, and Chinese were on African American history, and most of the candidates who passed the test were black.

Sixty percent of the questions on a competitive exam taken by blacks, Hispanics, and Chinese were on African American history, and most of the candidates who passed the test were black.

Pixelprowe, an animation company, wants to hire roto artists who possess the following skills: basic knowledge of visual effects software, understanding of composition and color, and good line quality. Which of the following selection tests should Pixelprowe conduct to hire the right candidates?

Work sample test

kaylee received a 20% bonus this year because she was the highest-performing employee in her department

administrative

lila is demoted after receiving a poor performance appraisal kind of appraisal

administrative

the government of a country is working to change employer's perceptions of older workers and encourage companies to abandon mandatory retirement plans. in the context of dimensions of surface-level diversity, which of the following types of discrimination is the government trying to eliminate?

age discrimination

In the context of employment discrimination, which of the following is a difference between disparate treatment and adverse impact? Question options: a.Unlike adverse impact, disparate treatment can be calculated by dividing the decision rate for a protected group of people by the decision rate for a nonprotected group. b.Unlike disparate impact, adverse impact is unintentional discrimination. c.Violation of the four-fifths rule is not an automatic indication of disparate treatment, whereas violation of the four-fifths rule is an automatic indication of adverse impact. d.Disparate treatment occurs when members of an ethnic group are harmed because they are hired or promoted at substantially lower rates than others, whereas adverse impact occurs when people are not given the same hiring opportunities as other employees because of their race and age.

Which of the following is a difference between a quid pro quo case and a case of hostile work environment? Question options: a. A quid pro quo case deals with the sexual harassment of male employees, whereas a case of hostile work environment deals with the sexual harassment of female employees. b.A quid pro quo case can result in economic injury, whereas a case of hostile work environment can lead to psychological injury. c.In a quid pro quo case, discrimination is intentional, whereas in a case of hostile work environment, discrimination is unintentional. d.In a quid pro quo case, an individual submits to sexual harassment, whereas in a hostile work environment case, an individual resists sexual harassment.

due to an increase in the amount of employee turnover in a company, the company decided to be very thorough in gathering accurate information about the job applicants. it decided to uncover all job-related information not provided by the applicants in order to hire only those candidates who do not have an inconsistent employment history. this scenario illustrates that the company should conduct a _____

background check

Due to an increase in its employee turnover, a company decides to be very thorough in gathering accurate information about its job applicants. It wants to uncover all job-related information not provided by applicants so as to hire only those who have a consistent employment history. This company should conduct _____.

background checks

cognitive ability test

which of the following is a criterion outlined in the uniform guidelines on employee selection procedures that is used in determining whether companies have engaged in discriminatory hiring and promotion practices

disparate treatment

__________ is the planned elimination of jobs in a company.

downsizing

in retail settings, ____, is often a problem, because workers are more likely to voluntarily quit low-skilled and stressful job

employee turnover

which of the following is a purpose of performance appraisals

evaluating human resource programs

you are a manager at abrasivebit, a drill bit manufacturer. recently, your boss asked you to hire a new field service technician. you are now ready to begin recruiting. you know that if you use ____ recruiting, you will likely to bring new ideas into the company. so you decide to use that approach

external

Molleenz, a visual effects company, has multiple openings for the positions of compositor, concept artist, digital preparation artist, layout artist, and match move artist. Due to the high attrition rate in the company, the recruitment team decides to post and update these openings on the company website. Job applicants can create a temporary user login on the website to apply for the openings of their choice. In this scenario, Molleenz is engaged in _____.

external recruiting

last month, denise lost two of her worst employees. this ____ turnover is _____ for the gym. denise should consider implementing _____ plan, which is good for dealing with all types of turnover

functional; good; pay-for performance

June does not like her new job as a web designer at a software company because she finds the work culture unfitting. Her female peers go on dinner dates with the project manager to get their work approved. She also has male colleagues who exhibit inappropriate behavior. In the context of employment legislation, this scenario best illustrates _____. a cognitive bias adverse impact a hostile work environment structural accommodations

hostile work environment

base solely on "roses are red, violets are blue, you ignore my advances, but more will ensue" this could be a case of ____ sexual harassment

hostile work environment

in order to win a _____ case, the victim mus prove that management knew, or should have known, about the problem and did nothing about it

hostile work environment

if you knew that one of your coworkers had submitted phony expense reports because she was on the verge of losing her house, would you tell your boss? why or why not

legal

Fatimah has been hired for the post of a secretary at Mauve Corp. The company conducts a routine background check based on information provided by Fatimah. Unfortunately, her previous employer declines to provide meaningful references or details about her job history. However, Mauve Corp. ignores this lack of data and assumes that she is a credible employee. Mauve is at the risk of _____ lawsuits. disparate treatment class action negligent hiring adverse impact

negligent hiring

At Corpceton, a plastic products manufacturing company, two to three newly hired machine operators are assigned to senior machine operators who train them for a few weeks. After the trainees complete three months of probation in the company, each of them is given a machine to operate on. In the context of training methods, this scenario best illustrates _____. a) on-the-job training b) refresher training c) sensitivity training d) vestibule training

on-the-job training

in which of the following ways can companies ensure that people with disabilities have the same opportunities as everyone else?

providing reasonable workplace accommodations for disabled employees

A female worker is working late hours at her office. Her manager approaches her on the pretext of inquiring about work updates. He casually turns the conversation into a personal one and starts touching her and making explicit remarks about her body. The female worker reacts furiously and tells the manager that she is going to take this issue to the human resources department. The manager feels intimidated and threatens her that if she files any complaints, her appraisal will be affected. This case is an example of _____. structural accommodation adverse impact disparate treatment quid pro quo sexual harassment

quid pro quo sexual harassment

Dana's application for the post of marketing manager was rejected because she turned down the interviewer's repeated requests to go out on a date with him. In the context of employment legislation, this scenario best illustrates _____. structural accommodation disparate treatment adverse impact quid pro quo sexual harassment

quid pro quo sexual harassment

Rosa, a junior accountant at a manufacturing company, was laid off from her job because she rejected multiple requests from the company's chief financial officer to engage in a physical relationship with him. In the context of employment legislation, this scenario best illustrates _____.

quid pro quo sexual harassment

a manager who threatens to fire an employee for refusing to have sex with him is guilty of _______

quid pro quo sexual harassment

When Tamara applied for the position of a fashion photographer at a monthly magazine, she had to go through an interview test that assessed her photography skills and her capability to operate effectively under pressure. Given this information, which of the following selection tests did Tamara most likely undergo? A specific ability test A work sample test A cognitive ability test A personality test

specific ability test

zenzar corp is a software firm that plans to hire technical writers for its new project. the job requires candidates with good technical writing skills. which of the following tests would be appropriate would be appropriate to test this ability of candidates?

specific ability test

The top management of a company decided to lay off about 20 percent of its employees to cope with the financial loss the company incurred over the year. This scenario is an example of ___________.

structural accommodation

work sample test

jennifer applied for the job of a waitress at sam's coffee shop. during the recruitment, the recruiter asked her to make five different types of beverages and wait the tables for an hour. in this scenario, the recruiter conducted a _____

MAN3027- Lesson 11-Managing Human Resource Systems

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