Man3303 Review
After receiving negative feedback about her company, a CEO showed double-loop learning by saying, _
"maybe we are not in the right business"
Which of the following is true of leadership during a crisis?
Disaster planning
A study of empowerment in a firm with operations in the United States, Mexico, Poland, and India found that empowerment was negatively associated with job satisfaction among the workers in:
India
Being a leader often gives a person a chance to help people directly
True
Part of relationship management in emotional intelligence is building bonds with other people
True
Implicit leadership theories deal mostly with personal assumptions:
about the attributes of an ideal organizational leader
A charismatic leader will often
challenge, prod, and poke other people
An important part of being assertive is to
express feelings and opinions forthrightly
A method of managing creative workers is to _.
give them flexibility
A basic principle of persuasion is:
people like those who like them
An authentic leader would most likely:
practice his or her values consistently
A(n) _ type of leader is most likely to play the role of the Good Samaritan
servant
A recommended way of creating a socially responsible organizational culture is for managers to lead by example
true
Judy Rosener contended that male leaders, in contrast to female leaders, are more inclined to _.
use a command-and-control style
Which of the following statements by the members of a team depicts self-efficacy at its peak? Answer the question in the context of the expectancy theory:
"I am 100 percent sure that I will be able to achieve the target before the due date."
Anika Bananga, a CEO, is a black woman raised in Africa. While introducing Bananga to work associates, it would be most politically correct to say. "I would like you to meet Anika Banaga, our _."
CEO
Clara is the CEO of an online retail store. Her business saw a 40 percent increase in profits in the current year owing to her instant adaptation to current and upcoming trends. this shows that
Clara is a flexible leader
A leader scoring high on the dimension of consideration would typically be authoritarian and impersonal in relationships with subordinates.
False
A strong performance orientation is a strong cultural value of French German middle managers
False
An effective form of humor by the leader is to poke fund at the problems and limitations of group members
False
Branch manager Marissa uses evidence-based leadership when she accuses subordinates of wrongdoing, especially when she can heavily document her accusations
False
Frequent informal communication tends to detract from team development because team members are distracted from accomplishing work
False
Giving workers an opportunity to satisfy lower-level needs is an effective way of inspiring them
False
The concept of leadership as a partnership concerns legal aspects of relationships
False
The effective transformational leader deliberately creates distrust throughout the organization so he or she will be needed to decrease the confusion
False
Which of the following is not one of the three components of cultural intelligence
Financial CQ
An effective coaching technique to achieve enthusiasm and high performance is for a leader/manager to:
Give gentle advice and guidance to team members
Which of the following is a characteristic of group emotional intelligence?
Group efficacy also contributes to group emotional intelligence
Grace, the CEO of an oil and gas exploration company, decides to buy an oil block, even though experts have warned her of security risks and uncertainty with regard to oil presence. Grace completes the oil deal, and exploration in the block confirms oil presence. Which of the following traits best describes Grace's actions?
Gutsy
Which of the following examples shows the use of a power-oriented linguistic style?
Janet speaks in a loud and clear voice during team meetings so that everyone can hear her
Which of the following is a personality trait of a creative person?
Self-confidence
The trait of flexibility is especially important for leadership because it facilitates a leader's ability to adapt to various leadership situations
True
An overview of research on managerial succession over a recent twenty-year period showed that:
a consistent relationship was found between who is in charge and how well an organization performed
The founders of great companies typically use intuition to formulate
a great purpose
A usefull variation of the collaborative style of conflict management is to:
agree with the person criticizing you.
A key barrier to cross-cultural communication is to confuse the identity of people because they
are members of the same race or ethnic group
A recommended way of reducing disruptive politics within the work group is to:
avoid favoritism
When faced with conflict, a Malaysian manager is likely to
be diplomatic in finding a solution
Which of the following is a key characteristic of servant leadership?
caring for people
A leader would be engaging in micromanagement if he or she:
closely monitors a group member's activities
Two components of empowerment revealed by research are:
competence and self-determination
In the context of outcomes of influence tactics, _ means that the influence agent has changed the person's behavior but not his attitude
compliance
A leader is practicing e-leadership when he or she:
congratulates team members at remote locations by email
A goal contained within a team mission statement should be:
congruent with organizational objectives
Leadership takes into account factors related to the leader, the persons being led, and
context, or the internal and external environment
A _ perspective is that the leader's behavior is profoundly influenced by the situation
contingency leadership
The internal weaknesses in a SWOT analysis include factors such as
deficiencies in the current management team
As a category of followers, _ have an even stronger tendency to be whistleblowers than do activists.
diehards
The Sarbanes-Oxley Act requires public companies to _.
disclose whether they have adopted a code of ethics for senior financial officers
A transactional leader is contrast to a transformational one is more likely to:
emphasize rewards for meeting standards
A recommended method of selecting team members is to:
emphasized self-selection when possible
Call center manager Charlie has a strong performance orientation value. Therefore, he is likely to:
encourage high standards of excellence at the call center
_ leaders typically are emotionally involved in their firms and find it difficult to look on while somebody else operates the firm
enterpreneurial
According to the Law of Reciprocity (as it relates to organizational politics),:
everybody expects to be paid back
A retailer targeting low income groups in an example of the _ strategy
focus
A major mechanism for developing teamwork is:
frequent informal communication among members
The first-mover strategy deals with:
getting to the market first
A direct way of being a supportive leader is to _
give frequent encouragement and praise
A potential disadvantage of being a leader is
having fewer people to confide in about work-related issues
In a research and development firm, the _ has the most legitimate power:
head of research and development
Charismatic leaders use metaphors and analogies primarily to:
inspire team members to higher performance
A person's linguistic style:
is his or her characteristic speaking pattern
Zach is a team member who rarely offers inputs to his team leader. He follows orders passively and does not take an interest in his company's growth. As a follower, Zach is mot likely a(n) _.
isolate
Which of the following is a major aim of socializing programs
it helps employees understand and accept the company's vision and values
Tenacity is considered to be an important leadership characteristic because
it often takes a long time to implement a new program
A transformational leader is one who:
makes major changes in the organization
William, the CEO of a business empire that has a presence in eight different industries in twenty countries, possesses the expertise to persuade and convince people of other countries to accept his business ideas. William can be considered as a leader who
possesses global leadership skills
A major purpose of strategic leadership is to
provide direction and inspiration in an organization
A leader who is a socialized charismatic is likely to:
pursue goals that fulfill the needs of group members
One suggestion to the leader based on path-goal theory is for the leader to :
reduce frustrating barriers to reaching goals
The key to being a good follower is to think for oneself and to work well without close supervision. This is referred to as _
self-management
A key part of knowledge management in organizations is:
sharing information systematically
Alan used to follow a libertarian leadership style. He recently decided to become stricter toward productivity targets as a result of fluctuations in the market, even though this leadership style goes against his natural inclinations. He does this in order to make his team more task-oriented. This is an example of _.
situations shaping how leaders behave
A challenge for the manager of multiple teams is that these teams might have cultures of their own, known as a _.
subcultures
Crystal is an external leader of a team, so she;
supervises a team without being a member of the team.
The concept of leadership polarity suggests that group members
tend to intensely like or dislike leaders
According to the normative decision model, group support refers to:
the degree to which the team supports the organization's objectives at stake in the problem
Strategic leadership is a process of providing
the direction and inspiration needed to create or sustain an organization
A person's mentor can sometimes be a staff professional or a coworker
true
Plant manager Kristina practices evidence-based leadership when she:
uses leadership practices proven to be effective
Stephen, the CEO of an automotive company, addressed his employees in his company's annual meeting. He remarked that the company should acquire 60 percent of the global market share in the next 10 years, and continue to provide quality products and services to all its consumers. Stephen is acting as a:
visionary leader
Which of the following statements is true about the gender differences in effectiveness between men and women leaders?
women were rated higher on relationship-oriented leadership skills
A major contributor to leader burnout is being responsible for an action that hurts so many people
True
In an attempt to convince her team members about the merits of a proposed business plans, Margaret adapts the influence tactic of explaining the percentage increase in salary that each of her team member will enjoy if the plan is successful. In this case, Margaret's attempt is an example of_.
apprising
Courtney is the finance head of a tourism company. Recognizing that the company is hard-pressed financially, she decides to cancel the projects that are riskier in nature, and concentrate more on developing its reliable projects. Which of the following strategies has been adopted by Courtney?
concentrating resources on areas that need the most change
In outdoor training, an important purpose of debriefing is to:
explain how the training can be applied to the workplace
Nancy, a middle manager, wants to use the influence tactics of legitimating to improve quality within her unit. Nancy, therefore:
explains that top management wants quality improvements
A person who has the experience of flow becomes preoccupied with the external consequences of performing a task
false
An external threat in a SWOT analysis refers primarily to laws that would be broken by implementing a particular strategy.
false
In a full form of open-book management, employee representatives vote on the amount of compensation paid to top-level management
false
It is not necessary for leaders to enable or empower group members to accomplish their work in order for a team-based organization to flourish
false
Success is a special type of challenging experience that contributes enormously to reaching one's leadership potential
false
The autocratic leader seeks to do what is morally right, even if it is not financially rewarding
false
The lower position power and individual exerts over another, the less the need for being cautious in the use of influence tactics.
false
To influence performance and satisfaction of subordinated, it is not recommended that the leader reduce frustrating barriers to reaching goals, because overcoming obstacles is the only way to increase employee confidence long-term
false
To maintain an ethical climate, many companies today create the position of whistleblower, and the person holding this job investigates potential ethical violations full time
false
To use personal magnetism as an influence tactic, the person strikes a bargain with the person to be influenced
false
When a state of goal congruence exists, workers are more likely to play organizational politics
false
A symptom of conflict with extremely negative consequences is when an organization
has departments competing for dominance behind the scenes
A major challenge in providing leadership to cross-cultural teams is that team members may
have different attitudes toward hierarchy and authority
A powerful strategy for gaining competitive advantages is to:
hire talented, well-motivated people throughout the firm
An individual who has strong personal magnetism
influences other by being captivating and charming
Felix Inc., a real estate company, wants to increase efficiency at work and improve customer experience. In pursuit of this goal, it creates an online portal that could store relevant information on various aspects in a systematic manner. Users can easily access required information. Which of the following captures the above mentioned scenario?
knowledge dissemination
Empowerment is most likely to create disharmony and dysfunction when workers _.
lack a clear perception of the boundaries of empowerment
Chief financial officer Barry submits travel and expense reports that are completely genuine and encourages employees in his division to always give accurate and correct information. Barry is using the ethical initiative called:
leading by example
At which of the following levels in an organization is hands-on leadership usually expected?
levels below the executive category
The teamwork tactic of "emphasizing pride in being outstanding" is based on the premise that:
most groups are especially good at some tasks
To motivate diverse people to actually buy products, a company's sales representatives should be:
multcultural
Which of the following is not one of the criteria for generating superior global corporate performance from a leadership perspective
patriotism and dogmatism
Which one of the following is the farthest removed from the six basic principles of persuasion?
people want what they can have most of
Without appropriate _, the leader can rarely influence the actions of group member
performance feedback
Amanda, a business analyst, presents false research findings to her manager to prove that the desired results have been achieved and to get appreciation for her work. Which level of moral development is illustrated in the given scenario?
preconventional level
Which of the following is recommended as an effective empowering practice?
providing ample information to workers
Struggling as a leader is most likely to transform into leadership development is, over time, the leader:
receives coaching and guidance about the lessons to be derived
Narcissistic CEO tend to make
riskier decisions, often attain dramatic results that enhance their image
which of the following is an example of an action learning program from leadership development
Barry, a production manager, has been assigned a project from the corporate social responsibility division of his company
In contrast to his or her southern counterpart, the stereotypical northern U.S. manager is likely to be
Brusque and impatient for result
An important way of inspiring people is to _.
satisfy their higher-level needs
_ refers to an individual's sense of having a choice in initiating and regulating actions
self-determination
When senior management provides strategic leadership for ethics:
senior managers become ethics leaders
Which of the following communication approaches is the most likely to be helpful in overcoming cross-cultural communication barriers?
speaking slowly and clearly to people
loose-tight leadership in relation to creativity refers to:
spending freely on some projects and cutting costs on others
Susan is the proud owner of an apparel boutique. She has a few branches and has decided to focus on one particular branch where the business does not seem to be doing well. The branch has been incurring losses and has affected the overall business strategy planned by Susan. However, Susan has decided to take on the challenge and rebuild her brand name. Because Susan has never dealt with such a challenge, she could be said to be _.
stepping outside of her comfort zone
A refinement of the individual approach to execute coaching is for a coach to:
Collaborate with the leader's group member
The general point of Fielder's contingency theory of leadership is that the best style of leadership is determined by:
the situation in which a leader works
In path-goal theory, the directive leader improves morale when:
the task is unclear and vague
The approach that focuses on social responsibility by finding out better ways for leaders to make a positive contribution to society is known as the _ approach
thou shalt
One technique a leader uses to bring about transformations is to get people
to look beyond self-interest
Based on the four kinds of lopsided leaders, a heroic leader would be_.
too forceful and strategic
Davis is the CEO of a group of luxury hotels. As a committed and authentic leader, he has brought major changes in the company to attract new customers and ensure quality services. In addition, he has also executed major changes in employee relations and satisfaction, causing an increase in employee productivity. Which of the following best describes Davis' leadership style?
transformational
A potential negative side effective of placing a heavy emphasis on innovation is that the company collects many ideas of limited value
true
A success factor for the leader of an organization or a key organizational unit is to think strategically, including visualizing the big picture
true
An example of undue pressure is leaders using threats or warnings when trying to get a job done by his subordinates
true
Bertha, a finance manager, engages in rationalization when she creates a few false invoices and then says, "I was only trying to lower the company's tax burden."
true
Coaches should ask closed-ended, yes-or-no questions to keep subordinates focused on one concept at a time during a conversation
true
Leaders must behave in ways consistent with the values and practices they wish to see imitated throughout the organization
true
Listening is an essential ingredient in any coaching session
true
No matter what business a company is in, its real business is building leaders
true
Part of the marketing advantage of diversity is that a workforce that matches up with the diversity of the company's customer base has an edge in appealing to those customers
true
Participative decision making is one way of giving group members emotional support
true
Rationalization can lead to unethical behavior because people will focus on the intention of the act rather than the act itself
true
Seeing opportunities is an important part of entrepreneurial leadership
true
The last step in the creative process is verification and application
true
corporate social responsibility deals with a firm's impact on society more than its impact on company employees
true
Jacob is a team leader who recognizes that collaboration among members is essential to the success of his team. He should therefore first attempt to develop:
trust between everyone on the team
Finance manager Sharon has the reputation of "walking the talk," so she most likely scores high on the trait of:
trustworthiness
Despite the urgency of turning around an organization, the transformational leader is likely to encourage the personal development of staff members
True
A leader acquires prestige power through:
developing an outside reputation
A company engages in the brand-leadership strategy when it
develops the reputation of its brand name
Melissa wants to bring about transformations in her organization. Which one of the following would be the best recommendation for her?
help people understand the need for change
Anecdotes are particularly useful in persuading group members about the:
importance of organizational values
Choco Truck Inc., a manufacturer of cocoa-based products, has retail outlets across the country. the company's top executive positions and managerial positions are held by people belonging to several ethnic minority and majority communities. Gender equality is also emphasized in the process of recruitment. Choco Truck Inc. practices
leadership diversity
Which of the following influence tactics requires that the leader serve as a model for the desired behavior?
leading by example
The embrace-or-demolish political technique can include terminating people who disagree with management on major issues
true
Unless a manager gets people to move beyond mechanical compliance with directions and orders, leadership has not taken place
True
Which one of the following actions on the part of a leader would most likely contribute to a reputation of trustworthiness
doing what she or he thinks in spite of the political consequences
The consideration dimension of leadership behavior includes how well the leader creates an environment of _.
emotional support, friendliness, and trust
Ethics deals only with compliance to rules and regulations
false
Which of the following examples illustrates an effort toward building a socially responsible and ethical organization?
Drive Inc., a tire manufacturing company, uses solar panels to generate electricity for running the equipment in its inspection and packaging division
A synthesis of several studies on a managerial succession indicated that changes in leadership are usually associated with conditions of stability within the organization
False
According to the virtuous circle, corporate profits more good social performance
true
Adrian is a compassionate and sensitive leader. He is charismatic and dynamic. On the other hand, Joseph is dominant leader and is considered manipulative by his subordinates. In the context of implicit leadership theories, which of the following options is most likely to be true?
Andrian's traits are considered prototypes, while Joseph's traits are considered antiprototypes
Why is political skill considered to be a constructive force?
It manifests itself is being astute and engaging in behaviors that lead to feelings of confidence and trust.
Which of the following examples shows the cognitive abilities of a creative person?
Martin is able to think of several alternatives for a problem
Which of the following is considered an important coaching technique?
Model desired performance and behavior
The purpose of psychotherapy in leadership development is to _.
Overcome emotional problems
Gus has been empowered by his manager to develop a new work flow design for the office. After completing the task successfully, Gus believes that he has the ability to perform an important new skill. The characteristic of empowerment just described is most likely.
Self-efficacy
Wyatt has an MBA degree from a reputed university in the UK. He has been working with Linocco Inc. for over two years, and he expects to be promoted as branch manager shortly. Sunny took-up a diploma course in management after he finished high school. He was never really interested in increasing his qualifications, but he has also been working at Linocco Inc. for over five years. Sunny expects to become the branch manager as well. However, the organization decides to promote Wyatt and not Sunny. Which of the following could be a reason for Wyatt being promoted and not Sunny?
There is a positive relationship between the amount of formal education and the level of leadership position attained
A component of the general learning model applied to leadership skills is to obtain feedback on skill utilization from others
True
A key part of being an authentic leader is to be passionate about your purpose
True
A recommended way of building passion into a business is for the leader to tell a story about its creation
True
A strong achievement drive is an important contributor to innovative thinking in the workplace
True
When coming up with a creative idea
a person needs to try a large number of ideas
A pronounced characteristic of an entrepreneurial leader is _.
a sensible risk taking approach
Samuel, the CEO of a pulp and paper company, has been successful in expanding his company's distribution centers from five to thirty countries in two years. This has been largely attributed to his ability to connect with and motivate employees from various backgrounds and ethnicities competently. Samuel is
an effective multicultural leader
Helen receives a wristwatch from the company as a compliment for her value-adding service to the organization for the past 10 years. This can be considered an act that:
appeals to her pride and thereby motivates her further
When a top-level executive wants to influence a large number of employees, her or she will most likely:
attempt to change the organization culture
A leader at the postconventional level of moral development is likely to:
attempt to do the most good for the most people
The achievement-oriented leadership style works well with group members working on ambiuous and nonrepetitive tasks
true
An example of a whistleblower (in relation to ethics) would be a(n):
bookkeeper who tells a journalist about fraudulent accounting in the company
At a meeting, a(n) _ is more likely to focus on the refreshments and taking peeks at his or her personal text messages than focusing on the agenda
bystander
Steven, the legal representative of a company entering into a joint venture with another firm, formulates an agreement after discussions with his counterparts. The agreement is such that both companies are satisfied and stand to gain from the joint venture. The given example shows the _ style of conflict management.
collaborative
Division manager Cassandra wants to get the most out of her direct reports. A good strategy would be for her to _.
concentrate on the strengths of her direct reports
The business strategy of acquisition if often used to acquire new technology that a firm needs to broaden its product line
true
Tina offers an expensive gift to her subordinate, provided the subordinate helps her with the content of a power point presentation, work that was originally assigned to Tina. In this context, which of the following influence tactics is practiced by Tina?
exchanging favors
Lindsey, a market research analyst, is known for her almost always accurate predictions regarding the market trends in the medium to long term. This depicts that Lindsey:
has an insightful mind
Daisy Inc. enjoys a monopoly in the procurement and distribution of coffee beans. The company undertakes a strategic analysis of its market position. A local daily newspaper has published a report stating that a global coffee beans producer is entering the region to set up retail stores in order to increase its efficiency in distribution. Daisy Inc. is most likely to include this fact under which of the following components of a SWOT analysis?
external threats
Bright Inc., a company exporting electrical appliances, fails to deliver a large shipment on time to customer in a different country due to a certain technical problems. In order to avoid embarrassment, the officials of Bright Inc. conduct themselves in a dignified manner, as they may have to deal with the customer in future. Which of the following aspects of negotiation is seen in the given example?
face saving
A challenge for the leader who wants to listen carefully to subordinates is that most people speak much faster than they can listen
false
A creative person within an organization is typically a conformist
false
A leader who accumulates considerable knowledge will have difficulty being creative because such knowledge usually blocks original thinking
false
A major advantage of using goals to motivate executive leaders is the guarantee that unethical means will not be used to achieve goals
false
Being the first to listen during a negotiation session results in distrust
false
Companies should only look outside of their own ranks for creative talent, as those within the organization have likely been indoctrinated into a rigid, non-creative way of thinking
false
A useful guideline in motivating workers from different cultures is to
figure out which rewards have high valence for them
Milton, a manager, is forced to turn down an idea for a new product from Steven, one of his most creative team members, because of financial limitations. In order to prevent Steven from feeling discouraged, Milton should_.
give gentle feedback to Steven and when turning down the idea
Nathan is the CEO of a large business firm whose sales are declining rapidly. A superior act of strategy leadership would be for him to:
give the company a new strategic direction
Effective coaches focus on the growth and development of those being coached by:
giving them the resources they need to make their own decisions
Ashley is the leader of a virtual team. To increase the effectiveness of her team, Ashley should
monitor progress through the use of information technology
A challenge to the validity of charismatic leadership is that charismatic leaders may
not be necessary for leadership effectiveness
Feedback in coaching should be
on specific areas which need improvement
The generally accepted leadership style in the modern organization is the _
participative style in general
Which one of the following would not be considered a managerial practice that enhances creativity?
prescribing the best method for arriving at a creative solution
A recommended way of giving advice to an employee is to:
put your advice in the form of a question
Which of the following factors is least likely to contribute to political behavior in the workplace?
rejecting unwarranted compliments from subordinates
Clark is an enthusiastic leader who has the ability to clearly communicate his team plans and goals. He is also known for his ability to resolve disputes quickly, taking into consideration the interests of all the parties involved. Clark is likely to score high on:
relationship management
Developing a pool of leadership successors combines evaluating potential with giving high-potential candidates the _.
right type of developmental experiences
Alice works with Lee. She spends two days every month observing Lee's work activities, attending important meeting with him, and discussing important tactics. Lee conducts debriefing sessions with Alice where they discuss what she has learned and why it is necessary to use certain tactics at certain times. In this case, Lee is mentoring Alice using the approach known as _.
shadowing
Brainstorming is often condemned as being
superfacial
The achievement-oriented leadership style works well with group members working on ambiguous and nonrepetitive tasks
true
A Duke University survey about executive leadership found that CEOs can influence leadership but only if
the leader is perceived to be responsible and inspirational
Stuart, the director of a company producing electrical appliances, is preparing to address the sales team to appreciate their performance. When preparing his message for the speech, Stuart should ensure that _.
the message is geared to the listeners
A key characteristic of an organization with leadership diversity is that
there is heterogeneous group of leaders
A sensible approach of sequencing influence tactics is to begin with low-cost, low-risk tactics
true
An implication of expectancy theory is that leaders should reassure their group members that performances will lead to specific rewards
true
In the normative decision model, decision significance is defined as the significance of the decision to the success of the project or organization
true
In the situational leadership model II, the key contingency factor is the development level of group members as determined by commitment and competence
true
Leadership development can take place by using one's immediate superior as a positive or negative model of effective leadership
true
Leadership effectiveness is typically measured by either objective data about results or subjective data about the perceptions of a leader
true
Many people are concerned that diversity training tends to reinforce stereotypes about groups
true
Situations shape not only how leaders behave, but also the consequences of leader behavior
true
According to the substitutes for leadership viewpoint, certain factors in the work environment make leader's role almost superfluous
True