MANA 3370 Ch. 6 Quiz

A letter to a customer denying his or her request for credit

Which of the following is not a routine business message? A letter to a customer denying his or her request for credit An e-mail message to a coworker that confirms the time for an upcoming meeting An e-mail reply to a customer acknowledging that his or her order has been shipped An all-staff memo that outlines the new procedures for processing returned merchandise

Despite the popularity of e-mail, in certain situations letters remain the preferred channel of communication for delivering messages outside an organization.

Which of the following statements best describes the use of letters, e-mails, and memos in businesses today? Businesses use memos to deliver positive messages internally and externally, but they use formal business letters to deliver negative messages. Businesses today use e-mail, memos, and letters interchangeably for all audiences, purposes, and messages. E-mail delivers most internal communication, hard-copy memos deliver most external communication, and letters communicate only legal issues. Despite the popularity of e-mail, in certain situations letters remain the preferred channel of communication for delivering messages outside an organization.

False

In block letter style, headings are flush left, but paragraphs and some other elements are indented. True False

You are asking leading members of the community to contribute to a fundraising event to improve local parks.

In which of the following situations should you send a letter instead of an e-mail message? You are inviting employees to the annual sales seminar. You are reminding employees of Friday's divisional meetings. You are asking leading members of the community to contribute to a fundraising event to improve local parks. You are planning a sales team meeting.

False

Letters are the preferred channel of communication for delivering messages inside an organization. True False

positive or neutral

Most workplace messages are sent via text message. long and ambiguous. placed on Post-It notes in the employees' lounge. positive or neutral.

direct

Most workplace messages should be organized topically. indirectly. directly. chronologically.

formality and sensitivity are essential.

Although e-mail is successful for both internal and external communication, you should still use letters when the message must reach your reader very quickly. you need immediate feedback. you have too little time to proofread. formality and sensitivity are essential.

True

Business letters are more confidential than electronic media such as e-mail. True False

True

Business letters make the best impression if you use a good format such as the popular block style. True False