Management 300 Chap 14

10. The five stages of team development are forming, storming, reforming, performing, and adjourning. a. True b. False

False

11. The stage of team development in which conflicts are resolved and members focus on problem solving is called reforming. a. True b. False

False

16. The compromising style of conflict management reflects a high degree of cooperativeness and a low degree of assertiveness. a. True b. False

False

17. Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict. a. True b. False

False

19. Research shows that the personalities of the individual members play the most critical role in determining how well a team functions. a. True b. False

False

20. A common dysfunction of teams is the presence of conflict. a. True b. False

False

3. A common dysfunction of teams is to be excessively results oriented. a. True b. False

False

4. Productive output pertains to the team's ability to meet the personal needs of its members. a. True b. False

False

8. Two common behaviors of the socioemotional role are energizing and encouraging. a. True b. False

False

1. A team is defined as a unit of two or more people who interact and coordinate their work to accomplish a common goal to which they are committed and hold themselves mutually accountable. a. True b. False

True

12. Diet Soda Company has teams with high cohesiveness and a strong commitment to quality. This combination can be expected to result in high productivity. a. True b. False

True

13. Team cohesiveness does not invariably lead to higher team productivity. a. True b. False

True

14. Making explicit statements about the desired team behaviors is a powerful way that leaders influence norms. a. True b. False

True

15. Virtual and global teams are particularly prone to communication breakdowns. a. True b. False

True

18. A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party is called distributive negotiation. a. True b. False

True

2. A free rider is a person who benefits from team membership but does not make a proportionate contribution to the team's work. a. True b. False

True

21. Demands create yes-or-no obstacles to effective negotiation whereas interests present problems that can be solved creatively. a. True b. False

True

22. Face-to-face interaction outside of formal meetings can increase productivity. a. True b. False

True

5. One of the primary advantages of virtual teams is the ability to rapidly assemble the most talented group of people to complete a project, solve a particular problem, or exploit a specific strategic opportunity. a. True b. False

True

6. Research studies have confirmed that both functional diversity and demographic diversity can have a positive impact on work team performance. a. True b. False

True

7. As a general rule, large teams make it harder to interact and influence others. a. True b. False

True

9. Norms begin to develop in the first interactions among members of a new team. a. True b. False

True

37. Which of the following statements about cohesive teams is true? a. Morale is higher in cohesive teams. b. Productivity is lower in cohesive teams. c. Satisfaction is lower in cohesive teams. d. Morale always suffers in cohesive teams. e. Absenteeism rates are higher with cohesive teams.

a. Morale is higher in cohesive teams.

44. __________ pertains to performance and the quality and quantity of task outputs as defined by team goals. a. Productive output b. Satisfaction c. Commitment d. Capacity to adapt e. Norm

a. Productive output

26. Randy is a team leader at Welldrilling.net. His team is made up of 15 coworkers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called ______. a. free riding b. reduced commitment c. power realignment d. the costs of coordination e. a self-directed team

a. free riding

41. The collaborating style of conflict resolution is based on a __________ degree of assertiveness and a __________ degree of cooperativeness. a. high; high b. high; low c. low; high d. low; low e. low; medium

a. high; high

30. Which of the following behaviors is NOT consistent with the socioemotional role? a. Encourage b. Energize c. Harmonize d. Compromise e. Follow

b. Energize

34. Michael's team has evolved to the storming stage of team development. As team leader, what should Michael be emphasizing? a. Lots of informal interaction b. Participation by all team members c. Task accomplishment d. Goal achievement e. Disbanding the team

b. Participation by all team members

39. __________ refers to the tendency for the first behaviors that occur in a team to set a precedent for later team behaviors. a. Critical events b. Primacy c. Carryover behaviors d. Explicit statements e. Recency

b. Primacy

24. A task force is a type of ______. a. vertical team b. cross-functional team c. command team d. special-purpose team e. executive team

b. cross-functional team

38. Andrea is team leader of a focus group at her organization. In the past, the group was plagued by lack of cooperation and disrespect. Today, she told team members that if anyone tried to undermine another member, that person would be kicked off the team. This is an example of a(n) _____. a. critical event b. explicit statement c. experiential carryover d. implied norm e. accommodation

b. explicit statement

23. Tamika is a manager at Sleeveless Clothes, Inc., and was recently assigned a work team. She is in charge of the team, which consists of the subordinates under her authority. This is an example of a __________ team. a. horizontal b. functional c. self-managed d. special-purpose e. social

b. functional

28. Work team effectiveness is based on three outcomes productive output, capacity to adapt and learn, and ______. a. cohesiveness b. satisfaction c. commitment d. leadership e. norms

b. satisfaction

29. Effective virtual team leaders use technology to build relationships through all of the following ways, EXCEPT ______. a. bring attention to and appreciate diverse skills and opinions b. scrutinize electronic communication patterns c. use technology to enhance communication and trust d. ensure timely responses online e. manage online socialization

b. scrutinize electronic communication patterns

31. Sally is a member of a work team at Computers-R-Us Corporation. She often proposes new solutions to team problems. This is an example of which task specialist role? a. Harmonizing b. Seeking information c. Initiating ideas d. Reducing tension e. Compromising

c. Initiating ideas

36. Fred, a software engineer, is in charge of scrutinizing electronic communication patterns as part of his role within a virtual team at work. Fred's role fulfills which of the following virtual team practices? a. Using technology to build relationships b. Shaping culture through technology c. Monitoring progress and rewards d. Administering rewards e. Using global teams to develop technology

c. Monitoring progress and rewards

47. Moira, a team leader, wants to monitor progress and rewards in her virtual teams. Which activity might help her do so? a. Bring attention to and appreciate diverse skills and opinions. b. Ensure timely responses online. c. Post targets and scorecards in virtual work space. d. Share members' special experience and strengths. e. Manage online socialization.

c. Post targets and scorecards in virtual work space.

35. Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first meeting with the group. Which of the following would you suggest? a. She should waste little time; get the team focused on the task. b. She should help the team clarify roles and responsibilities. c. She should allow time for team members to become acquainted with one another; allow for informal social interaction. d. She should let someone else worry about this since she is the leader. e. She should review important company rules and regulations.

c. She should allow time for team members to become acquainted with one another; allow for informal social interaction.

25. Which of the following types of teams is created outside the formal organization structure to undertake a project of importance or creativity? a. Vertical b. Command c. Special-purpose d. Cross-functional e. Functional

c. Special-purpose

45. Functional teams are to _____ as cross-functional teams are to _____. a. task forces; command teams b. interdepartmental; interdepartmental c. manager and subordinates; similar levels of the hierarchy d. special purpose teams; task forces e. project teams; task forces

c. manager and subordinates; similar levels of the hierarchy

32. Amber is a member of a work team at Buchanon Plumbing, Inc. She often attempts to help disagreeing parties reach agreement. This is an example of which socioemotional role behavior? a. Compromising b. Following c. Reducing tension d. Harmonizing e. Summarizing

d. Harmonizing

48. Jamil, a team leader, wants to shape culture through virtual technology. Which activity might help him do so? a. Reward people through online ceremonies and recognition. b. Ensure timely responses online. c. Post targets and scorecards in virtual work space. d. Share members' special experience and strengths. e. Manage online socialization.

d. Share members' special experience and strengths.

42. All of the following behaviors are consistent with the role of a task specialist, EXCEPT _____. a. seek information b. initiate ideas c. summarize d. compromise e. energize

d. compromise

40. The avoiding style of conflict resolution is based on a __________ degree of assertiveness and a __________ degree of cooperativeness. a. high; high b. high; low c. low; high d. low; low e. low; medium

d. low; low

33. The forming stage of team development is characterized by ____. a. the establishment of order and cohesion b. cooperation c. problem solving d. orientation e. conflict

d. orientation

43. Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation? a. Separate the people from the problem. b. Focus on underlying interests, not current demands. c. Listen and ask questions. d. Insist that results be based on objective standards. e. Keep the demands at the center.

e. Keep the demands at the center.

46. Self-managed teams are related to the trend toward _____ work environments. a. hierarchical b. vertical c. personalized d. deterministic e. bossless

e. bossless

27. All of the following are common dysfunctions of teams, EXCEPT _______. a. lack of trust b. avoidance of accountability c. fear of conflict d. lack of commitment e. results orientation

e. results orientation