Management 360 exam 2

which of the following is an example of competence trust violation? A- Jenna thought that the project wouldn't require use Excel so she didn't study up and prepare to use it B- Peter knows that they are supposed to bring their own paper from home, but he tells his coworker just to use the company's paper anyway because everyone does it C- Jisun promotes a software that she doesn't believe in so that her friend can promote the better software D- Charlie always says that he is going to be on time, but he's usually late

A- Jenna thought that the project wouldn't require use Excel so she didn't study up and prepare to use it

Several managers at Fletcher's company were publicly accused of sexual harassment by an ex-employee of the company. The press immediately latched onto the story, and it went viral on the Internet. This is an example of a situation with high _________________. A- Moral intensity B- Virtue ethics C- Moral awareness D- social pressure E- Ethical intensity

A- Moral intensity

Just a week into their new jobs in the marketing and advertising division of a cell phone company, Alexa, Nigel, and Laraine were given the task of creating an advertising campaign for the company's new phone. Alexa and Nigel are having a lot of trouble coming up with anything creative, so when Laraine volunteers to take over, they readily agree. Although they believe she will do a good job. Which of the following is true with regard to Alexa and Nigel? A- They have a high degree of disposition-based trust B- They use a rational assessment to arrive at the conclusion that Laraine will do a good job C-Nigel presently shares a mentor-protégé relationship with Laraine D- They have a high level of cognition-based trust E- They exhibit a high degree of trustworthiness in executing the job they were given

A- They have a high degree of disposition-based trust

Bill lays out a goal for Larry, the head of his printing department. He wants Larry to print exactly 500,000 books, which will be tracked by the counter on the book binding machine. Bill knows Larry can do this because they have printed that many books before. What does Bill need to add to make this a S.M.A.R.T. goal? A- a deadline for when the books should be printed B- the promise of a monetary bonus for making the goal C- a sample book so larry can see what the finished product looks like D- the contact information for the authors whose books will be printed E- a list of suggested ways to improve efficiency

A- a deadline for when the books should be printed

Donnell is a computer programmer whose job performance rating notes the fact that he often goes out to the parking lot and sits in his car during lunch hour. He is otherwise sociable and never late coming back from lunch; therefore, this is not an appropriate item to include on his job performance rating because it A-is not a behavior relevant to the accomplishment of organizational goals B- relates to his task performance rather than his job performance C- concerns citizenships behavior rather than job performance D- demonstrates an undue focus on interpersonal citizenship behavior E- implies that he is doing something wrong by sitting in his car

A-is not a behavior relevant to the accomplishment of organizational goals

Which of the following is true with regard to affect-based trust? A- Affect-based trust depends completely on the trustor's propensity to trust B- Affect-based trust relies on our feelings C- Affect-based trust is the most commonly seen type of trust D- Affect-based trust is more rational than emotional E- Affect-based trust is rooted in reason and analysis

B- Affect-based trust relies on our feelings

which of the following is an example of what equity theory refers to as an external comparison? A- Marci feels like she is probably the least skilled player in the city orchestra B- Bailey is angry because she finds out that dental hygienists in other offices earn more than she does C- Syd often calls other dentists to ask where to get supplies for the best price D- Emmi thinks the other two receptionists in her office get longer lunches than she does E- Ashley is guilty because she found out she will be beating out her best friend, Morgan, for a promotion

B- Bailey is angry because she finds out that dental hygienists in other offices earn more than she does

Which scenario depicts an employee who experience a high level of meaningful? A- Don is a mechanic. He stays after work sometimes to look at tools and engines on evenings and weekends, he goes to car shows and works on cars in his garage B- Floyd walks around his pet rescue, patting his employees on the back and reminding them they are improving the lives of animals and people C- Jimmy can put up drywall faster than anyone else on his crew, and customers say his work in the neatest they have even seen D- Lloyd works in a leather tannery. He can come and go as he pleases and schedule orders as he wishes as long as he completes each week's orders on time E- Becky leaves work early several days a week, but she still produces more sales and earns more money than anyone else on the sales force

B- Floyd walks around his pet rescue, patting his employees on the back and reminding them they are improving the lives of animals and people

which of the following is defined as a psychological response to demands for which there is something at stake and coping with those demands taxes or exceeds a person's capacity or resources? A- strains B- Stress C- Type B Behavior D- Type A behavior E- stressors

B- Stress

____ is the anticipated value of the outcomes associated with performance A- Equity B- Valence C- Instrumentality D- self-efficancy E- Expectancy

B- Valence

Lucy has a good job she likes, and she is always striving to please her boss. This behavior is a result of A- self-maintenance B- organizational commitment C- normative commitment D- employee attrition E-Organizational satisfaction

B- organizational commitment

When Faisal asks Tad how he feels about Margo's leaving and about his own reasons for staying with the company, Tad replies that for him, it is the company's relaxed atmosphere and his best friends at Crossroads that keeps him working there. Tad is exhibiting ________ commitment. A- associative B-affection C-evaluative D- continuance E- normative

B-affection

Employees that possess high commitment and high performance and held up as role models for other employees are A- apathetics B-stars C-lone wolves D-citizens E-dogs

B-stars

Which of the following demonstrates how day-to-day events can affect job satisfaction? A- After planning the project for months, victor finally received the go-ahead B- After talking about his baseball team to a coworker, Onni bought game tickets during his afternoon break C- After receiving news of his mother's illness, Baltasar became stressed about the deadline for his job D- After going to lunch, Birta continued to enjoy her work assignment E- After talking to the manager, Venia realized she could finish her work by the deadline.

C- After receiving news of his mother's illness, Baltasar became stressed about the deadline of his job

According to the value-percept theory, in which of the following scenarios would the employee be the most dissatisfied? A- Sofia wants to work with numbers. As an accountant, she works with numbers for the majority of her time in the office B- Laura wants to focus on scientific research, in her job for Lako Chemical, about half of her time involves research and the rest involves and the rest involves meetings C- Levente wants to work with people, so he took a job with a boat tour company. he didn't realize most of his hours would be spent alone doing paperwork D- rokas likes helping people who are less fortunate, so he took a job as a social worker. although he spends hours helping the poor, he dislikes his hour-long commute E- Lorenzo likes physical activity and taking risks. His job in a circus involves both of these elements, but he also spends time cleaning animal cages

C- Levente wants to work with people, so he took a job with a boat tour company. he didn't realize most of his hours would be spent alone doing paperwork

Noticing her reduced performance at work, Sabrina enrolled herself for training sessions offered by the company and saw her productivity improve. This helped restore her balance of comparison ratios. Prior to enrolling in the training session, Sabrina was most likely experiencing A- underreward inequity B- Cognitive distortion C- Overreward inequity D-self-efficacy E-expectancy

C- Overreward inequity

Lupe is the assistant editor at the voice of today, an online publication. With recent increased readership, the editorial committee had decided to move up the deadline for article submissions to eight hours. This move was not welcomed by the junior writers and editors. Lupe, though unhappy with the decision, faces the problem head on and choses to cope by working faster and harder. This is an example of ___ coping A- anxiety-focused cognitive B- emotion-focused behavior C- Problem-focused behavior D- Fear-focused cognitive E- Stress-focused behavior

C- Problem-focused behavior

Sarah works for Image LLC, a graphic design company. The Company has great health benefits and policies to provide funding for childcare and eldercare as the employee needs it =. In addition, the employees have the ability to structure their work as they please and work from wherever. however, in Sarah's department, despite policies that allow for it, she never feels like she can work from her home. In her department, her boss has made it an unwritten rule that everyone shows up to work everyday. which part of the "three legged stool" of work-family balance is sarah's department missing? A- formal work-family HR policies and practices B-job conditions C- informal department norms D- occupational hazards E- government policies

C- informal department norms

The process by which an organization determines the requirements associated with a specific job is referred to as a A- forced ranking B- forced analysis C- job analysis D- job evaluation E- ranking analysis

C- job analysis

Angela is working as the head of sales at Blue Mountain Cola. Her work requires her to travel extensively and meet customers in various countries. However, Angela's role also requires her to mentor several sales representatives who work under her and keep track of their progress. Because Angela stays away from her office most of the time, she finds it difficult to manage both types of work responsibilities. Angela faces which of the following challenges? A- role ambiguity B- role penetration C- role conflict D- role complexities E- role enrichment

C- role conflict

today was a rough day at Brightland real estate. Word came down from city hall about new zoning requirements that will make it harder to sell property for development, so Kenny, the head broker, called a meeting in the conference room. He had asked the office manager to print out some reports for him, but just as he was starting the meeting, he realized she had given him the wrong documents and then, as soon as she went out. Yet Kenny managed to smile and even joke about the situation, cheering others up in the process. His behavior is an example of A- helping B- courtesy C- sportsmanship D- boosterism E- civiv virtue

C- sportsmanship

Goal commitment is defined as A- the belief that a person has the capabilities needed to execute the behaviors required for task success B- the belief that successful performance will result in some outcome C- the degree to which a person accepts a goal and is determined to try to reach it D- a series of updates on employees progress toward goal attainment E- how complicated the information and actions involved in a task are, as well as how much the task changes

C- the degree to which a person accepts a goal and is determined to try to reach it

Lamar works for the United Bank at Madison. He feels overworked and dislikes his job, but he cannot quit because he needs the job to repay his college loans. What type of commitment does Lamar have? A-normative commitment B-affective commitment C-continuance commitment D-intuitive commitment E- cognitive commitment

C-continuance commitment

Thurston's friend Bao is thinking of applying for a job at Thurston's company. Thurston tells Bao it's a great place to work, but secretly Thurston dislikes his boss and is hoping he will retire soon. Thurston is demonstrating A- withdrawal B-apathy C-loyalty D-neglect E-passivity

C-loyalty

Employees at Carpet Lot were given a survey about the workplace. One of the questions asked them about their wages. Which of the following respondents gave a response that shows a belief in a high level of instrumentality at Carpet Lot? A- LaShawn, who said that the highest wages go to dishonest people B- Skylar, who said that most people are paid based on seniority C- Marti, who said that wages should be the same for everyone D- Irvin, who said wages are determined by employee job performance E-Leah, who said most people get raised because they are related to someone

D- Irvin, who said wages are determined by employee job performance

According to the value-percept theory, in which of the following scenarios would the employees be the most dissatisfied? A- Sofia wants to work with numbers. As an accountant, she works with numbers for the majority of her time in the office. B- Laura wants to focus on scientific research. in her job for Lake Chemical, about half of her time involves research and the rest involves meetings C- Rokas likes helping people who are less fortunate, so he took a job as a social worker. Although he spends hours helping the poor, he dislikes his hour-long commute D- Levente wants to work with people, so he took a job with a boat tour company. He didn't realize most of his hours would be spent alone doing paperwork. E- Lorenzo likes physical activity and taking risks. His job in a circus involves both of these elements, but he also spends time cleaning animal cages

D- Levente wants to work with people, so he took a job with a boat tour company. He didn't realize most of his hours would be spent alone doing paperwork

____ occurs as people evaluate the significance and the meaning of the stressors they are confronting A-Transactional analysis B- Problem-focused appraisal C- role conflict D- Primary appraisal E- cognitive appraisal

D- Primary appraisal

Manuela and Noor were incensed when their company decided to get rid of its onsite childcare center and expand its gym and sports facilities instead. they find it outrageous that the company did not factor its employees' wants and needs into its decision, especially given the fact that 47 percent of its employees have children still living at home. Manuela and Noor feel that ____ justice was not served. A- Distributive B-Informational C- Interpersonal D- Procedural E- Adaptive

D- Procedural

Akari accepted a position with Innovate Electronics because she knows the company is highly regarded. Which of the following work value categories does Akari's choice relate to? A- Promotions B-Supervision C- Pay D- Status E- Coworkers

D- Status

The ___ is the person who seems to provide a intuition frame of reference for judging equity A- equity resolver B- cognitive distortion creator C- goals monitor D- comparison other E- outcome evaluator

D- comparison other

there are many trends in the changing workplace that make work-life balance a challenge. which if the following is NOT one of these trends? A- millennials now demand work-life balance where older generations (i.e., baby boomer) didn't really care about it B- more of the older generation (i.e., baby boomer) are staying in the the workplace through phased retirement and part-time jobs C- there have been an increase in the amount if hours and workloads in the workplace D- millennials now demand work-life balance where older generations (i.e., baby boomers) didn't really care about

D- millennials now demand work-life balance where older generations (i.e., baby boomers) didn't really care about

Due to time pressure and heavy workload, Dan has developed high blood pressure and started to show forgetfulness at work and home. These are examples of: A-psychological and behavioral B- physiological and behavioral C- internal and external D- physiological and psychological E- psychological and cognitive

D- physiological and psychological

LeAnne is exhausted after another long day of answering the phones at the law firm of Boardman, Holloway, and Shriver. She says those three names several hundred times a day, followed by "How my direct your call?" This is an example of A- adaptive task performance B- job performance C- citizenship behavior D- routine task performance E- creative task performance

D- routine task performance

anger at his boss and coworkers, Jerome has booby trapped the cartridges in the office printers so that ink will bleed all over each page. His behavior is an example A- sabotage, a type of production B- sabotage, a type of political deviance C- wasting resources, a type of production deviance D- sabotage, a type of property deviance E- wasting resources, a type of property deviance

D- sabotage, a type of property deviance

According to the value-percept theory, the relation between dissatisfaction, value (importance), and value (want) is given by the following A- Dissatisfaction= (Vwant-Vhave)/(Vimportance) B-Dissatisfaction= (Vwant-Vhave)^(Vimportance) C-Dissatisfaction= (Vwant-Vperceive)/(Vimportance) D-Dissatisfaction= (Vwant-Vhave)x(Vimportance) E-Dissatisfaction= (Vwant-Vperceive)x(Vimportance)

D-Dissatisfaction= (Vwant-Vhave)x(Vimportance)

Bryce continually breaks off from his assigned tasks to check sports news or check his friends' Facebook updates. He is engaging in A-cyberloafing, which is a type of psychological withdrawal B-psychological absenteeism which is a type of negative organizational behavior C-psychological withdrawal, which is a type of daydreaming D-socializing, which is a type of psychological withdrawal E-cyberloafing, which is a type of antisocial behavior

D-socializing, which is a type of psychological withdrawal

Expectancy theory focuses on describing A- how employees created a "mental ledger" of the outcome (or rewards) they get from their job duties B- How goals are the primary drivers of the intensity and persistence of effort C- a form of intrinsic motivation in which merely performing the work tasks serves as its own reward D-the cognitive process that employees go through to make choices among different voluntary responses E- the type of rewards people get from outside forces, such as wages and vacations

D-the cognitive process that employees go through to make choices among different voluntary responses

which of the following scenarios show high growth need strength? A- Fleur knows she might be up for a promotion because or her good work, but she thinks she might refuse because she enjoys her work so much B-Although Eduardo's job as mail deliverer doesn't pay well, he is satisfied because he enjoys spending so much time outside C- Although Barry dislikes aspects of his job as a quality-control manager, he knows other jobs are worse and so decides to stay put D- Thijs knows refusing to work overtime will lessen his chance at a promotion, but spending time with his family is more important E- Although pleased that she works as a script reader with aim high pictures, Maria fernanda wants to become one of the top scriptwriters in Hollywood

E- Although pleased that she works as a script reader with aim high pictures, Maria fernanda wants to become one of the top scriptwriters in Hollywood

Which of the following is an example of instrumental support? A- Odell invites each of his team members to open up to him about their grievances B- Talisa complains about her boss to a co-worker in the break room C- Horatio's husband listens to him complain about his workday over dinner D-Uriel stops at the gym at the end of his shift to work out his frustrations by sparring with a boxing partner E- Jenny offers to answer phones to give the receptionist a chance to get caught up on his filling

E- Jenny offers to answer phones to give the receptionist a chance to get caught up on his filling

Jay, Kuo, and Elaine's company has an opening for a manager, and all three of them apply. However, Elaine, who has been with the company the longest and has a business degree, gets the job. Although Jay and Kuo are disappointed, they most likely agree that the company's decision reflects a high level of A- Bias B- Favoritism C- Authority D- Trustworthiness E- Justice

E- Justice

Which of the following examples of work involves the core job characteristics of identity? A- Diego requires little supervision for his office work because it involves standardized forms B- Malik works as a jack-of-all trades, which includes carpentry, plumbing, and yard work C- joan works as a therapist rehabilitating accident victims so they can walk again D-Harry spends most of his day driving from place to place, trying to sell appliances E- Min-jin took two years to write a novel, from starting the first draft to getting it published

E- Min-jin took two years to write a novel, from starting the first draft to getting it published

under management by objective (MBO), employees meet with their manager in order to A- work out differences regarding their approaches to the job performance rating B- evaluate one another's performance with regard to their respective positions C- create mutually agreeable subjective criteria for evaluating job performance D- ascertain whether the setting of goals or objectives is proceeding properly E- develop a set of mutually agreed-upon objectives that are measurable and specific

E- develop a set of mutually agreed-upon objectives that are measurable and specific