Management 371 Final Exam (Test 2), Management 371 Final Exam (Test 1), Management 371 Exam (Test 3)
Which of following should you do to ensure that you have better non-verbal communication?
-Maintain eye contact -Smile and show animation
In an extension of Hofstede's study on national culture, the GLOBE studies have expanded the number of dimensions that defines a national culture. Which of the following behaviors would be includeed under one of the GLOBE dimensions? 1. Levels of aggresion in a culture 2. whether a culture is masculine or feminin 3. Loyalty to group goals versus individual goals 4. A focus on perfomance exellence
1,3,4
A friend claims that her father is friends with Eli Mannings father. How close are you to Eli socially?
4 ties
Which of the following is an intrinsic motivator
A job that is meaningful to you
Matt is good natured and a team player that get along well with others, both in the office and at home. He likely scores high on which of the following big 5 personality dimensions
Agreeableness
You just become manager of the shipping department at Sephorya. Youve never been in charge of a goup before, but the company is asking for all managers to develop organizational support. What should you do as a manager of a group to develop organization support?
Align reward
You decide to start your own business that focuses on innovation. You know that you need an innovation culture. Which of the following is not a action you should encourage a innocation culture?
Attrit innovative employees
Laura sent a text message to betty in which she jokingl called her a bad name. Unfortunatly, betty was in a bad mood at the time and didnt see the humor in it so she got mad at Laura. Which of the following best explains what went wrong with the communications?
Betty did not decode the message correctly
In social network analysis, people with high in degree centrality ____________
Can be a sign of prominence or prestige
Aminor, Inc. is known for employee friendliness and quality of work life. The company promotes managers that are reliable and focused on achievement. Which of the following personality characteristics is likly to be considered the most important by this company?
Conscientiousness
What is essential considerations in building a group into an effective team?
Cooperation Trust Size Cohesiveness
social network analysis allows managers to identify value producing network dynamics in all of the following cases, except______
Decreasing information flow and knowledge reuse
People like being challenged. This is why we need to make our goals ___________
Difficult, but not too difficult
Which of the following is an example of verbal persuasion?
Dr. Dre assigns musical tasks to Snoop. As Snoop begins, Dre builds up his confidence by telling Snoop how much he believes in him
_______ is the ability to carry out accurate reasoning about emotions and the ability to use emotions, and emotional knowledge to enhance thought
Emotional intelligence
Before their annual performance meetings, you determine the goals for your employees. When they come into the meeting, you give them specific, measurable goals for the year without any discussion and send them back to work. At the end of the year, employee performance has decreased. Waht is the likely problem in this process?
Employees didnt accept the foals becuase they were not allowed to participate in goal setting
Barbara is sitting down to do performance evaluations for her employees. How should she identify the minimum task performance expectations for each employee.
Evaluate each against the job description
Behavioral science has found that stress can be remedied to an extent by ______
Exercise and meditation
An organization that focuses on search and discovery of new knowledge is engaged in ________
Exploration
David hates his job, The people are jerks, the work is boring, and his career is at a dead end. However, he has two kids to feed and a house payment, she he stays with the organization. He does however start missing a lot of work, showing up late, taking long lunches . How can we help keep David?
Give him company paid educational opportunities
Amber loves to play kickball because she is good, it gives her some much needed exercise and the competition is fun to her. Amber is motivated to play kickball by a ____________
Intrinsic reward
______ is likely to cause a semantic barrier to communication
Jargon
At what stage of a companies life cycle do we tend to see innovation rising but with an increasing need for formal structure to help organize?
Late state entreprenurial
Effective communication seeks to serve four major functions. What is not one of those four functions?
Listening
Blair studies and he thinks that he knows the material for each before he takes it. However, if he does poorly on an exam, he stops coming to class. Which personality trait is Blair demonstrating?
Low Conscientiousness
Robert, a highly experenced software engineer, joins a new company as the manager of a large group of employees. At his first meeting with a supplier, he visits with the Director of supply chain to warn him about a potential issue with a delivery of bottle caps. What form of work performance is Robert demonstrating here?
OCB-I : Voice
Elly and Sylvia, owners of Organic Foods, do not have a formal policy about dress code. This relaxed culture allows employees to dress however they want as log as they can accomplish their job tasks. This aspect of the organization's culture is known as its ________
Observable artifacts
________ are known as ones circle of casual acquantances, typically composed of the people outside of the place you work
Personal network
A group in a class could not agree on what actions to take in order to be successful on their presentation. Some members thought they should each work on part of the presentation on their own, while others thought they should work on it together. This is an example of _______conflict
Process
Rita is on a operations team that meets every morning at 8am to lay out the facilitys plan for the day. She is on a _______
Productive team
Which of the following is not a resource used by organizationd as an input?
Profit
Ruth, a CEO, has been encouraging her managers to study and utilize theoretical perspectives of management because this approach ___________
Provides clues to the meaning of your managers decisions
Which of the following is the best statement of a goal?
Reduce production errors by 10 percent within the next 90 days
As an effective manager, what is the primary thing you need to be concerned with when it comes to compensation?
Rewards should be linked to firm strategy
A fruit smoothie bar manager who has never been a manager before is doing the best she can. However, she is trying to set goals, but she dosnt understand why the goals arnt working. For example, one of the goals in the break room is keep doing what your doing! According to goal-setting theory, why is the goal not working?
She should make the goal more difficult
__________________is known as the resources such as the ideas, information, money, and trust, availible through not only personal networks, but also business networks
Social Capital
Ken is the supervisor of a small production line with 4 employees. He also leads a cross functional product team with a goal of increasing sales. However, not all team members are cooperating with him in pursuit of team goals. In particular, Bethany, the vice president of marketing, resists his direction and tries to influence team members to pursue other goals. The conflict is likely cause by _______
Status difference
What is an example of a tie
The bills you pay
What is another example of a tie
The birthday gifts you give
After school, you decide to move to Los Angeles. As youre looking for a place to live, you talk to someone renting out a house that is the uncle of one of your friends from Ole Miss. The fact that you run into someone that knows someone in your network is called ________
The small world phenomenon
Eddie misses his productivity goals every single day on the widget production line where he works. His supervisor keeps telling him how important it is to hit those goals, but he just doesn't care. This reflects what control challenge?
Too little participation
Maria, the vice president of sales for a US based shoe company, worries about trade protectionism affecting her shoe sales to Australia. While speaking with her attorney, Alisha, she mentions that "one thing I'm most worried about is the Australian government instituting a complete ban on the importation of shoes from the US" Alisha explains to Maria that what she is describing here is a ________
Trade embargo
Of the following, which is not something managers do regularly?
Troubleshoot communication system
Which of the following is not a common characteristic of successful control systems
Unrealistic
Demand side economies of scale occur when ______
Users are bound to a system becuase everyone else uses the same system
An executive who justifies paying a bribe because it allows his company to provide the greatest good for the greatest number of people adheres to the _____ approach to ethical decision making.
Utilarian
Jane is promised a bonus if she lands a client. Last year she was promised the same thing though, and the company didn't give her the bonus despite the fact that she landed a big client. So, she isn't particularly motivated by the promise this time. What part of the motivational process would expectancy theory suggest is failing in this example?
Valence
Which of the following is one of the reasons why managers should plan?
When work activities are coordinated around plans, inefficiencies become obvious
Which of the following is an example of single use plan?
a plan developed to install a new computer network
In social network analysis, people with high closeness centrality __________
are in the know and well informed about network dynamics
A company intranet linking all the R&D scientists allows them to work whenever and whereever the scientists want, weather at the office, at home, or on the road. Using the job cjaracteristic model, this is an example of _________
autonomy
The process which a company compares its performance with that of high performing organizations is known as ___________
benchmarking
Rebecca asked Gavin, one of her team members, to concentrate on managing the team project. Gavin is filling the ________ role on a team
contractor
Kyler's boss has a bad temper, so he is very careful about giving his boss bad news. To make matters worse, when his boss does get angry, he makes quick decisions that are often terrible. Kyler's boss engages in ________ when he is angry
emotional disconnection
Everyday Michelle comes to work, she makes sure to go around to everyone and asks about them, their family, and maybe even make a few jokes trying to make a fun enviorment. Michelles actions are considered to be what function of communication?
emotional expression
A sales representative for a cat and dog bow ties is informed by his supervisor that if he does not exceed his sales for the last quarter by 20 percent then the supervisor will remove him from the good sales route he is currently on. This is an ecample of ______
extinction
Active listening requires all except ________
focusing on the delivery rather than content
If you need to communicate something that is offcially recognized by the organization, you should use _________
formal communication
Which of the following is not a benefit of cohesion for team members
healthy conflict
A benefit of a homogenous team is that they have _______
less conflict
George prepared a memno explaining the objectives of the work team. George is a big fan of Ole Miss football, so he finishes the memo with the statement, Lets go score touchdowns. Unfortunately, the memos are lost in his teams spam folders so none of them see it. This mis-delivery of email represents the _______aspect of the communication provess
medium
___________is the personality dimensions that describe how intellectual, imaginative, curious, and broad- minded person is
openness to experience
In a ______ barrier, no message is sent
sender
Edward told a friend, "My primary duty as the CEO of this company is to making money for the shareholders, so if I have to shutdown a plant and send those jobs overseas to save $0.15 a share, then I will." in this situation, Edward is promoting a ________ of ethical management.
socioeconomic view
A _______ Budget projects the costs of ongoing costs given a level of activity
variable
Which of the following techniques should you use to encourage innovation in your organization? 1. Supporting innovation with investments of time and money 2. Implementing effective reward systems 3. Reevaluating staffing if someone tries something and it fails 4. Create a culture that celebrates failure
1, 2
I'm trying to decide whether I would like to start a company to enter the garbage disposal industry. Sales indicate that while the garbage disposal market is large, it is also growing by 8% annually, which is great. It would take $100M of capital investment to create a garbage disposal facility. That is a lot of money for pretty much anyone, but I have access to that amount. In fact, it is such a large amount, I would say that few other people could afford to enter the industry. One challenge though is that there is only a single company that makes garbage trucks. In addition, because everyone needs their garbage taken away, there are plenty of customers. However, there are few other garbage companies nation-wide and there is little price competition. Conduct a five forces analysis. I. Threat of New Entry II. Supplier Power III. Intensity of Rivalry IV. Customer Power Using just the information in this scenario, what factor(s) are most concerning when entering the industry?
1,3,4
Fayol's five functions of management
1. Planning 2. Organizing 3. Commanding 4. Coordinating 5. Controlling
Danyce is conducting performance appraisals for her team members. To do so, she asks each persons peer, subordinates, and customers about the employees performance. Danyce is using a __________________ system of appraisal
360 degree
Economic bubbles occur when individuals make decisions that inflate the price of a resource above its inherent value. An example of this would be the real estate bubble that popped in 2008. Many, many people grew to believe that real estate investment was the way to personal wealth. Despite the innate chaos associated with real estate markets, housing prices inflated as if it was being coordinated by someone due to this common belief. This is an example of ____________
A complex adaptive system
Which of the following is a feature of operational plans?
A time frame from 1 week to 6 months
Alfredo believes that the CEO is no better than the janitor of the organization and neither should receive preferential treatment. Using the GLOBE model, what can we infer about Alfredo's culture?
Alfredo's culture is low in power distnace
Gozer is trying to decide which department should be given to Venkman in the reorganization of their company. Venkman has been a manager for 13 years and is the most skilled manager in the company. Whichever department Venkman dosnt take, a less skilled manager will fill as department head. Which department should Gozer give Venkman if he wants his plant to run efficently as possible.
All employees in more than one location
Which of the following observations best explains wy the control function is important?
An effective control system is the only way managers know whether organizational goals are being met
Which of these is not a problem with 360 degree feedback
An individuals peers, subordinated, and eternal stakeholders probably don't know anything about that individuals performance
______________ is the degree to which decision making occurs at upper levels of the organization
Centralization
Astrid, a customer service representative, was asked by one of her customers if her company would be interested in joining the chamber of commerce to meet potential customers. Astrid believes this is a very good idea and approached her manager, Alan, about becoming a chamber member. Alan told Astrid that "Since the cost of membership is over $500 and you will have to leave the office to attend meetings, I will have to get approval from management above me." This is an example of how important decisions are made in organizations with _____.
Centralized Authority
Arnold, CEO of Delos, is constantly reading press releases, ads and new articles about his competition. He regularly checks information about new competitive products and visits trade shows to study his competiton. Arnold is involved in ____________
Competitive intellignece
Which of the following best descibes a situation where there is a high potential for substitues?
Consumers can choose between soda, water, iced tea and many other options to quench their thirst
When Joe checks the number of units that employees completed adn the number of units that have been rejected for quality defects, he is performed which of the following management functions?
Controlling
Dallas, the president of a successful family-owned company, wants to give back to the people of the community. To do this, she consistently donates a significant portion of company profit to local charities, sponsors little league teams, and ensures that the company is acting like a good citizen. What Dallas's company is doing is an example of ________.
Corporate social responsibility
Budgets would be considered _________
Cost Controls
Which of the following would lead to lower profits for an industry?
Cost-based competition
Which of the following is NOT a way to encourage innovation?
Create a culture that celebrated success and penalizes faliure
An automobile manufacturer produces unique customized vehicles, that are designed to each customer's specifications. They do this by hand-building each car. This is a high cost process, but they charge a large price for each car. The manufacturer is using a ________ process.
Customization production
Roo has to complete a time sheet detailing what she did each day even though she is a salaried employee. This has lead to her being demotivated becuause she feels like the company dosnt think that she is doing what she is paied to do. This scenario describes what cost of control?
Damage to culture
You're on the board of a Fortune 500 company and the CEO has just been fired from his position. Which form of recruiting would you be most likly to use to fill the CEO position?
Employment agency
Gas prices are very low right now. This is partially due to the fact that new oil fields have been discovered that have made oil plentiful. This is an example of _______ forces working on the oil industry
Environmental
Tyrell Corporation is putting plans into place to try to accomplish their profitability goals when they realize that their cash reserves are depleted. As a resutl, they cannot pay their electric bill so they can complete their current order. In this case, their lacking what production factor?
Financial Capital
Don is the owner of a multinational fishing business. Why might his company have an advantage over other non-multinational fishing businesses?
His company can catch fish up to the number limited by each of the countries his company operates in instead of being held to the limits of just one country
When a company grows by buying its competitors, it indulges in ___________
Horizontal integration
Wanda, a CEO, has been encouraging her managers to study and utilize theoretical perspectives of management because this approach _____.
Humanist
Revenues and expenses incurred by an organization over a certain period if represented in its _____________
Income statements
Kathy and Kate have formed a friendship while at work although they are in different departments. Kathy and Kate are a part of each others __________
Informal organization
When Michelle retired no one had a good idea of all the duties of her job. Before she left, she collected all the information about her job, including her tasks and duties, as well as the knowledge, skills and abilities that her replacement would need to be successful. Michele was perfoming a ______________
Job analysis
Karen the head of the HR department, tells you that there is a new job that needs to be posted to Linkedin. You read the post which summarizes the tasks and duties of the job, your reading a __________
Job description
Local livestock farmers could allow the runoff of manure nutrients into a stream that feeds a local lake because this helps farmers in the short term. However, farmers will act ethically in the short run to avoid harming others in the long run because this is also in the farmer's best long-term interests; this is reflected by the _____ approach to deciding ethical dilemmas.
Justice
The _____ approach to ethical decision making focuses on ensuring that people have a fair and equitable amount of liberty and equality
Justice
In general, citizens of the United States believe that leaders should be democratic and should share information openly with their followers. According to Hofstede, this is because the culture of the US is characterized by ________
Low power distance
Apple has Vice presidents over the different product divisions for apple watches, iphones, mackbooks. Apple also has vice president managing of each region of the world. Directors in each region then report to both a product VP and a regional VP. For example the director of Macbook Distribution in Brazil would report to both the VP of Macbooks and the VP of Apple-South America. Apple is an example of a n organization with a ________________
Matrix Structure
Pam is worried about her employees resisting change after the new ERP system installation was announced. What is something Pam can do to overcome resistance?
Negotiation
During Jasons interview to be a web site developer, the hiring manager asked him to answer some questions about his ability to work with other employees. Jason was asked to take a ___________
Personality test
As a teacher in a primary school in scottsdale, arizona. Ruth expects her students to stay in their seats and not question her lessons or how she runs her classroom. This is an example of ________
Power distance
ACH Foods does quality testing on all raw materials entering the plant, including the bottles, lids, and oils. What type of control is this?
Pre-conmtrol or Feedforward control
UPS trains its loaders on how to pack its delivery vehicles, so that when its drivers pull packages off their trucks, they are organized in a specific order and with the label facing forward to reduce errors and save time. This precise method of loading a truck is known is a(n) ________.
Procedure
Although Roland feels that his company needs to be profitable but it should also do things that benefits society. However, he worries about engaging in activities that disctract from his primary responsibility to the owners of the company. His responsibility to the owners of the company is _______________
Profit maximization
Alice is a barista at a coffee shop in her town. She knows that baristas are expected to be friendly with customers, but she was not trained on how to make fancy coffee drinks. Every time a customer asks for one of these fancy drinks, she gets anxious. Alice is experiencing _______________
Role ambiguity
A Standing plan that designates a specific required action is a _________
Rule
The corporate director of Dominos uses mathematical tools to aid product ordering and scheduling decisions, this is an example of ____________
Scientific management
Three brothers, Larry, Daryl and Darrell, who own Bottletop Bakery, are concerned becuase Panera Bread is opening a new store just one mile from their shop. They decide to lower the quality of their products which allowes them to lower costs and compete against panera. Thsi allows them to remain at the same level of profitability and maintain their livestyle. This attitude by the brothers reflect a ____________ of ethical decison making
Shareholder
Donna works diligently to be the person that everyone in the organization looks to when it comes time to make big announcements. Donna is acting as a ___________
Spokesperson
The earlies known written account of management principles is in __________
The code of hammurabi
Lauren decided to use mathematical tools to aid employee scheduling in her Grove tailgate setup business in order to aid her labor efficiency. After she started using these tools, her employee work day length doubled to 14 hours and about half of her long term employees quit their jobs. The increase in turnover of employees can be explained by ________.
The focus of scientific management on human beings as machines that can be optimized
All candidates for entry level engineering positions are given the mechanical aptitude test. This test has been proven to be predictive of employee success in those entry positions. This indicated that the test is ________
Valid
Sony, the electronics company, uses a networked organizational structure in order to externalize part of their _____________
Value Chain
In the early 20th century, automobiles were made one at a time bu craftsmen who could perform every operation necessary to build the car. Henry ford decided to limit the number of tasks each worker performed so each person could become expert in his position. With this practice, Ford introdued ______________
Work specialization
The Tyrell corporation plant in Shangahi, China sells its latex products to Tyrell Import Company in New York City. Vandelay Industries complains to the US government that Tyrell Corp is dumping their Latex products in the US in violation of a trade agreement. In order to resolve this dispute, the US government would bring a case before __________
World Trade Organization
If a firm gives all international assignments to people without disabilities, assuming they will therefore not require special accommodations, which type of workplace discrimination has occurred?
adverse impact
According to the social responsibility perspective, managers should ______
balance returns to shareholders, against legitimate concerns of stakeholders
Mateo, an IT manager, has been studying the work methods of each task to increase the productivity of the employees in his department. Mateo is utilizing ____.
bureaucratic management
________ is the extent to which a persons identity is a function of the groups to which he or she belongs and the extent to which group members are expected to look after each other
collectivism
____________, or the ability to think analytically and visualize how the organization works as a whole in order to make good decisions, are importnat for the top levels of management
conceptual skills
When Paula the manager of a landscaping company, calculates the efficiency of her crews in lawns mowed per hour and the instructs them on how to improve their mowing speeds, she is involved with ________
controlling
______________ indicated cash contributions, donations of equitment and products, and support for the volunteer efforts of company employees
corporate philanthropy
In order to correctly decide whether you should make or buy something, you need to complete a ______
cost- benefit analysis
Patricia is the manager of Prime health club. She was telling her newly hired trainer that she has many decisions to make in a day, and as the club manager, she has to give orders to most of the 35 employees. She tells the trainer that they would like him to take responsibility for the onboarding and development of all employees. The process by which these duties were assigned to the trailer is know as _________
delegation
When an organization operates several buisnesses to spread the risk, such as a landscaping company that offers not only the landscaping services but also lawn care, snow removal, and other services, that business is utilizing _______ strategy
diversification
In your grandparets time, busines moved slow with little difference between years. That is no longer the case due to ____________
enviormental dynamism
Alice's Pasta Kitchen makes quality pasta and sells its products to customers in other countries. This is an example of ____.
exporting
At Phoenix Instruments, Claudia pulls finished products after they exit a production line to examine them for quality defects. If she finds any defects, she does not allow the produced goods to be shipped to the customer. Claudia's job involves ________________
feedback control
Cisco systems organizes itself based on the task groups within the orgnaization, such as Accounting, finance, operations and marketing, Cisco is using ______________
functional structure
Pressure created by other employees that cause stress are known as ______
interpersonal Demands
Melissa, the hotel manager, knows that the number of guests at her hotel has significantly decreased. Therefore, corporate has made it clear that the amount each department can spend on certain items will need to be cut for the year. Melissa needs to work with the hotel department managers on how to cut costs, as a part of her role as ___________
negotiatior
You owe Pet Pants RU which makes pants for pets. It costs you $2 to make the pants, which are then sold for 1.99. You sold 10 pairs today . Pet Pants R is _____________
not profitable
A techonological innovation in the form of a new computer operating system for a computer manufacturing would be considered a ________ innovation
product
Within the context of organizations, controls involves ___________
regulating activities and behaviors to accomplish specific organizational objectives
Sally grew her company to six clothing stores, but has finnaly decided to retire and pass the company on to her daughter. Competition in the clothing business has increased and the company has seen a downward trend in sales. Her daughter decides to freshen up the stores with a new coat of paint ans reviralize the clothing stock in the stores. The daugthers plan represents a ___________
retrenchment strategy
To increase profitability, top management of a national retailer needs to decide if it will close several stores. The CEO believes that the owner of the company have a right to profits of the company, even if the CEO has to treat comany employment unethically. This logic is an example of the ______ approach
rights
In a manufacturing plant, the production of a vehicle is broken up into discrete tasks. For this plant, each of the vehicle is worked on consecutively with one group working on the vehicle and then passing it on to the next task group. This would be considered __________ interdependence
sequential
Hot oven bakery has an order for 10000 boxes of chocolate chip cookies from Shoprite supermarkets. They also have an order for 300 boxes of gingersnaps. Which of the production processes is hot oven bakery most likely to follow?
small batch production
We tend to prefer to use structured interviews over unstrucutred interviews because _______
structured interviews have higher levels of validity
Which of the following issues is unlikely to be addressed by a corporate level executive
the advantages held over business competitors
The idea that there are no true universal rules of managment is the foundational principle of __________
the contingency school
Where we put our production facility is important becuase _______
the resuources we need to produce need to be readily avalible to our supply chain
The United states uses government regulations, such as tariffs, embargos, and import quotas, to limit the import of goods and services and protect their US industries against foreign competition. This use of these regulations is known as ____________
trade protectionism
During December at the toys for tiny tots, employees are asked to implement a customer retention program that has seen great success in other organizations in the industry, but that had never been used by the organization. This is an example of __________change
transformational
Artemis has been assigned to a project development team in addition to his regular duties as a quality engineer. During this assignment he will report to both the project manager and his quality department manager. This situation ____________
violates unity of command
George, a chef, is worried about his status as the top resturant in the city. In order to defend his status, he decides to engage in gathering some competitive intelligence. Which of the following best represents a competitive intelligence activity?
visit other resturants to observe what their doing
