Management 704 Chapter 4

Instructors who have the freedom to conduct classes as they see fit have jobs high in this dimension. -Skilled variety -Autonomy -Task significance -Task identity

-Autonomy

How can companies help to overcome skill shortages? Check all that apply.

-Spend more money on training their employees -Allow employees to shadow their colleagues at work

Individuals who complete projects from start to finish have jobs high in this dimension. -Skilled variety -Autonomy -Task significance -Task identity

-Task identity

A job in a one-person band that requires someone to play guitar, drums, and harmonica is higher in this dimension than a job in which the musician plays only the piano. -Skilled variety -Autonomy -Task significance -Task identity

Skilled variety

Who will get the most accurate results when doing a job analysis? Someone who uses two or more methods of data collection Someone who takes the time to observe incumbents while they do the job and asks them about what they are doing Someone who uses a very detailed questionnaire Someone who interviews SMEs that have a great deal of job knowledge

Someone who uses two or more methods of data collection

If an employee wanted to know exactly how his work was going to be evaluated by his boss, he should look at the (....) associated with his job.

Performance standards

Kyoko is a teller at Bank of America. She works with a financial analyst and a loan officer to try and get customers to handle all their financial transactions (checking, savings, loans, and investments) through the bank. This group of employees, who all work at the same bank, acts as (......) because they regularly make decisions that impact their work.

Self directed team

At Dunkin' Donuts, the flour that is used to make doughnuts is an (.....), while the finished doughnuts themselves are an (......) .

Input and output

A (...) is a series of tasks that can change over time.

Job

As part of his medical school training, Azibo worked in multiple departments of a hospital to learn about the different areas of medicine. This also helped him develop skills related to several jobs. Which of the following concepts does this scenario illustrate? Telecommuting Job embeddedness Job rotation Moonlighting

Job rotation

Alicia, a mother of a 5-year-old, and Sam, a single dad of two, are hired by a hospital to fill one paramedic position. Despite being permanent employees of the firm, each of them works every alternate week. This helps them meet their familial obligations while pursuing their careers. In the context of work schedule designs, what does this scenario illustrate? A shift differential Telecommuting Job sharing A compressed workweek

Job sharing

You are applying for a job as an infotainment feature tester for the Ford Motor Company. The recruiter has told you that this job is very specific—you will be working on the infotainment system for the car and nothing else. The company expects you to stay in this job for many years, gaining very specific skills that will help you to do your work quickly and efficiently. Which of the following concepts does this scenario illustrate? -Job simplification -Job enrichment -Job enlargement -Job rotation

Job simplification

A (.....) contains information about the skills and work experience needed to perform a job successfully.

Job specification

Since 2000, the percentage of people working or seeking work, or the (.....), has been (....).

Labor force participation rate and decreasing

Jobs in the area of (...) are expected to decline in the next decade, in part because they can be easily automated.

Manual labor

An integrated workflow analysis is likely to lead to which of the following outcomes? Check all that apply. -More customer satisfaction -A less coordinated workforce -Better employee involvement -Greater efficiency

More customer satisfaction, better employee involvement, greater efficiency

(.....) is an online database that contains information about the tasks, abilities, work experiences, and job zones for over 800 occupations.

O*Net

The Americans with Disabilities Act prohibits employment discrimination against people with disabilities. Sam recently applied for a job but was told that he was not eligible for consideration because he is legally blind. If Sam filed a discrimination lawsuit against the firm, which of the following statements is most likely to be accurate? -There is not enough information in the question to determine the outcome of the lawsuit because the essential functions of the job have not been stated. -Sam would not win the lawsuit because blindness is not considered a disability under the Americans with Disabilities Act. -Sam would lose the lawsuit because people who are legally blind cannot perform as well as people with normal vision. -There is enough information in the question to justify Sam's accusation against the employer but not enough to say that he would win the lawsuit.

-There is not enough information in the question to determine the outcome of the lawsuit because the essential functions of the job have not been stated.

Some organizations, such as IBM and Yahoo, have told their employees that they will no longer be allowed to work from home. Why would these organizations do this? -To spend less money on office space and office equipment -To improve innovation through direct employee interactions -To prevent employees from having to bring work home with them -To be able to micromanage employees more effectively

-To improve innovation through direct employee interactions

What is the most important thing to remember about workers from different generations? -Millennials are more likely to change jobs than other workers. -Baby Boomers are less of a hiring risk than Millennials. -Workers are individual, and they may or may not have characteristics associated with their generation. -Millennials like technology-enhanced training.

-Workers are individual, and they may or may not have characteristics associated with their generation.

When employees are allowed to make decisions about what work to do and when to do it, they have jobs that are high in this element. -Task Identity -Skill variety -autonomy -Task significance

-autonomy

Identify the order in which each of the following steps takes place during job analysis. -Conduct the job analysis -Develop job descriptions and job specifications -Plan the job analysis -Maintain and update job descriptions and job specifications -Prepare for and introduce the job analysis

1. Plan the job analysis 2.Prepare for and introduce the job analysis 3. Conduct the job analysis 4. Develop job descriptions and job specifications 5. Maintain and update job descriptions and job specifications

(.......) is the process of systematically gathering information about the content, context, and human requirements of a job.

A job analysis

A (....) identifies a job's tasks, duties, and responsibilities.

A job description identifies a job's tasks, duties, and responsibilities.

(.....) is an identifiable work activity, such as "inspect engines to determine malfunctions."

A task

Amazon uses robots to help move merchandise through their warehouses and get that merchandise to customers faster. What should Amazon expect as a result of using these robots? Check all that apply. -Amazon will lay off employees. -Amazon will become more agile because they can make changes to the work processes quickly. -Amazon will spend less on fixed capital equipment. -Amazon's workers will experience less physical strain.

All of them

Katrina has been hired as an HR generalist for a rapidly growing company that previously had no HR positions. During her first week on the job, Katrina realizes that the company has no written job descriptions and has never performed job analysis. Therefore, she schedules a meeting with the company president to explain the need for job descriptions and the identification of essential job functions. Katrina's efforts are aimed toward compliance with the (......)

Americans with Disabilities Act .

Carmelita is a college student and works 20 hours a week as a crew member at a McDonald's. She works from 4:00 to 8:00 PM on weekdays and completes her college assignments on weekends. What concept does this scenario illustrate? Job rotation Telecommuting Part-time employment Job enlargement

Part time employment

(.....) are individual capabilities that can be linked to enhanced performance by individuals or teams.

Competencies

Leonard is an emergency room doctor. He comes to work at 6:00 AM and leaves at 4:00 PM, 4 days a week. Because of this, he takes every Friday off and enjoys a 3-day weekend. What type of flexible work does this scenario illustrate? Job sharing Part-time work Telecommuting Compressed workweek

Compressed workweek

Which of the following is an advantage of telework? It is easier to maintain employee motivation when they are not physically present at company facilities. Calculating pay for nonexempt employees is easier if they telework. It reduces attention fragmentation in employees who have children and other responsibilities at home. Employees can be more productive due to higher morale and decreased stress.

Employees can be more productive due to higher morale and decreased stress.

Many manufacturing employees work in an environment that gives them constant information about how well they are doing their jobs—how quickly work is being done, how much work is being done, and other indicators of work speed and quantity. This information means that the jobs are high in this. -Feedback -Task Identity -Task significance -Autonomy

Feedback

If you want to know why a job is different from other jobs, you should look at the (....) of the job description.

General summary

Jacques works in San Jose, California, but her teammates work in Israel, Germany, and India. Together, they create coding for GPS systems. Jacques is part of a (.........)

Global team

Suppose that you were asked to conduct a job analysis designed to provide the foundation for training new teachers. You need to provide very specific information about what teachers do, so that the trainers know exactly what the teachers' responsibilities will be. You should conduct a (........) job analysis.

Task based

When you feel that the work you do on your job is very important, your job is likely to have a high level of this.

Task significance

Which of the following statements about the U.S. workforce is true? -The U.S. workforce is becoming younger, and younger workers are more educated -The U.S. workforce is becoming younger, and older workers are more educated -The U.S. workforce is becoming older, and older workers are more educated -The U.S. workforce is becoming older, and younger workers are more educated

The U.S. workforce is becoming older, and younger workers are more educated

Telework is not feasible for all kinds of jobs. Which of the following jobs would be best suited for telework? The job of a pizza delivery driver The job of a chiropractor The job of a website designer The job of a bank teller

The job of a website designer

According to the Fair Labor Standards Act (FLSA), why are job analyses important? They can be used to identify marginal job functions. They can be used to identify essential job functions. They can be used to determine whether an employee is exempt or non-exempt depending on the tasks he or she does on the job.

They can be used to determine whether an employee is exempt or non-exempt depending on the tasks he or she does on the job.

(....) have more soft skills than (...) , which enhances their career prospects.

Women, men

(.....) is effort directed toward accomplishing results.

Work

United International, an insurance company, measured the number of steps it took for a claim to be processed. They found that on average, claims landed on 14 desks before they were resolved. In fact, the claim was often handled by the same person multiple times in the process. By looking carefully at the tasks involved in claim handling and conducting a (.........), United International was able to reduce the number of desks involved in claim processing to 3 and speed up the process by almost a week.

Workflow analysis

Suppose that you are working at Vanderbilt University and a professor approaches you for help in doing a job analysis. The professor has just won a 5-year grant to do research on blood-borne pathogens, and the research will require hiring an extremely capable research associate, but the job hasn't been completely formalized yet. You will need to create a job description from the job analysis that will influence future job performance. You should conduct a (......) analysis for this project.

competency-based

The (.....) section of a job description typically includes statements that allow for modifications to an employees' job duties.

disclaimers and approvals

The (.....) section of a job description states the job title, department, and additional information, such as job code, pay grade, and EEOC classification.

identification

Work sampling and employee diaries are (......) methods for collecting job analysis information.

observation

When jobs change, the task of requesting new job analyses is the responsibility of (......)

operating managers

John, the president of a local university, wanted to take definitive measures to encourage diversity and ensure student retention. He created a (......) comprising the faculty members, staff, students, and university administrators and entrusted them with the task of creating a plan to increase student retention and the diversity of the student body.

special-purpose team