Management CH 09 SB
When she applied for a job as a firefighter, Jill was administered a series of employment tests that measured her strength and stamina in activities such as climbing stairs, dragging weights, and carrying heavy equipment. Which of the following BEST describes the type of employment test Jill had to complete?
Ability
Match the type of employment test with its description.
Ability = Measures factors such as strength, stamina, mechanical aptitude, and cognitive skills Performance = Measures an applicant's execution of various work tasks Personality = Measures characteristics such as sociability, emotional stability, and independence Integrity = Assesses attitude, honesty, dependability, and trustworthiness
When he applied for a clerical position at Halewood Manufacturing, Tyrone was asked to complete an employment test that assessed his keyboarding skills as well as his mathematical skills. What type of employment test did Tyrone complete?
Ability test
What techniques do companies use to identify potential applicants within their existing talent pools? (Choose every correct answer.)
Databases that profile information about current employees Informal recommendations by managers Internal job postings
Before she began interviewing candidates for a sales position, Sonja prepared a written set of questions based on the job description and planned to ask each of the candidates the same questions in order to better compare their answers. Based on this information, it appears that Sonja was planning to conduct a(n) _____.
Structured interview
What occurs during a structured interview?
The interviewer asks every candidate the same set of questions.
What should a human resources manager focus on when determining an organization's long-term staffing needs?
The organization's vision and strategic plan
What approach to strategic HRM deploys bundles of internally consistent HR practices to improve employee ability, motivation, and opportunities across the entire organization?
High-performance work system (HPWS)
______ management refers to the activities related to planning for, attracting, developing and retaining an effective workforce.
Human resource
Many employers are wary of giving references for which of the following reasons? (Choose every correct answer.)
The reference might reveal criteria that could lead to hiring discrimination. Former employees might sue the company for revealing too much personal information.
If Alec wants to fill a vacancy in his department with an existing employee, which of the following techniques would be most appropriate?
Job posting
Myra notices that one of her employees has been wasting time and resources by performing a task incorrectly. Which statement is the most effective form of feedback?
Let me show you a trick that will save you some time and effort.
Which social network is most commonly used for external recruiting?
When a firm's approach to human resources is designed to drive the company's overall performance, employees are being used to ______.
achieve the firm's strategic objectives
All job candidates who are interested in working for Devlin Management must first complete an online form that lists their education, work history, and certifications. This is an example of a(n) ______ form.
application
As a finalist for a management position with Emerson Mechanical, Caitlin participated in a two-day review of her management capabilities. She was required to go through a series of group and individual exercises designed to simulate the conditions of the job in order to determine whether she had the necessary skills and abilities. This BEST describes a(n) _____.
assessment center
Dax is an assembly line worker at an automotive plant. He is paid $14.50 per hour. This amount reflects the _______ of Dax's job.
base pay
During a(n) ______ interview, the interviewer explores what the applicant has actually done in the past.
behavioral-description
During her interview at Masters International, Johanna was asked several questions inquiring about her past job performance, such as "Can you describe what you did the last time a customer became angry with you?" This suggests that Johanna participated in a(n) _______ interview.
behavioral-description
Nicole receives ______, such as sick-leave days, vacation days, and free parking, from her employer.
benefits
Ability, performance, and personality tests are three of the most common types of ______ tests.
employment
The economic or productive potential of employee knowledge, experience, and actions is referred to as capital.
human
When an organization evaluates people based on the economic or productive potential of their knowledge, experience, and actions, the organization is viewing them as ______.
human capital
Scott is a manager at a large electronics company. His primary role within the organization is to plan for the "people needs" of the business, and then attract, develop and retain an effective workforce. Scott is involved in ______ management.
human resource (HR)
Organizations use ______ such as commissions, profit-sharing, bonuses, and stock options to attract and retain top performers.
incentives
With an applicant tracking system, employers use job descriptions and job specifications to find job candidates by _____.
matching key words from the job description to key words on résumés
Agreeableness, emotional stability, self-esteem, conscientiousness, and openness to experience are measured on ______ tests.
personality
A job _______ involves placing information about job vacancies and qualifications on bulletin boards, company newsletters and/or on the organization's intranet to make existing employees aware of current vacancies.
posting
As the human resource manager for her firm, Candace is responsible for identifying and attracting qualified applicants for available positions within the organization. This role is known as _____.
recruiting
The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called _____.
recruiting
Individuals who are asked to provide assessments of former employees are known as _____.
references
If research shows that a particular test measures the same thing consistently, the test has high:
reliability.
When Joe screens job applicants to ensure that he hires the most qualified candidate, he is performing the human resource function known as the ______ process.
selection
A(n) ______ interview is one in which the interviewer focuses on hypothetical scenarios, such as "What would you do if a customer used profane language in speaking to you?"
situational
During his interview, Mike is repeatedly given hypothetical scenarios and asked how he would respond. This is an example of the interview, a type of structured interview.
situational or situation
During the interview, hiring manager Susan asked job applicants whatever questions popped into her head, with no systematic scoring procedure for their answers. This is an example of a(n) ______ interview.
unstructured
While it provides a more accurate assessment of an applicant's job-related personality characteristics, the ______ has been criticized as being overly subjective and more prone to interviewer bias. In addition, its format can cause legal trouble because some questions may be unrelated to the job.
unstructured interview
If employers use a test to try to predict future job performance, it is vital that the test have ______ to ensure that it actually measures performance related to the job and is free from bias.
validity
What proportion of U.S. organizations use social networks to find new employees?
90%
In which step of the learning and development process does the employer determine the needs or skill gaps in employees that need to be improved?
Assessment
When Marissa applied for a position at Blake Products, she was asked to provide the names and telephone numbers of three people who would be able to speak about her work performance at her last job. Which of the following selection tools does this BEST describe?
Background information
What approach to hiring is being used when a company has a job opening and makes its current employees aware of the opportunity?
Internal recruiting.
What are the characteristics of a high-performance work system approach to HRM? (Choose every correct answer.)
Improves employee motivation and opportunities Enhances the performance of all employees systematically Focuses on collective levels of human and social capital
What process is designed to help new employees become familiar with their jobs and organizations?
Onboarding
During his interview at Rickson Electric, Hal was handed a malfunctioning switch, given a toolbox, and asked to fix the switch. What kind of employment test does this describe?
Performance test
Enrique was given an employment test that measured his self-esteem, agreeableness, and desire to perform well at his job. This is an example of what type of employment test?
Personality
Which of these are common methods for conducting job interviews? (Choose every correct answer.)
Phone call Face to face Videoconferencing
What are the three forms of interviews?
Situational Behavioral-description Unstructured
True or false: During the candidate selection process, human resource managers should try to predict how long a candidate will stay in the job.
True
True or false: Organizations are increasingly relying on artificial intelligence to help make hiring decisions.
True
Match the element of compensation with its description.
Wages or salary Monetary payments to employees in exchange for doing their jobs Incentives Inducements to attract and retain top performers or induce employees to be more productive Benefits Additional nonmonetary forms of compensation such as health insurance, vacation and retirement plans
