Management ch 10

In the context of employee turnover, identify a true statement about functional turnover.

In the context of employee turnover, identify a true statement about functional turnover.

In the context of job satisfaction, the notion of being at work while one's brain is not fully engaged is referred to as

presenteeism.

In the context of organizational justice, perceptions of _____ involve the process by which rewards or punishments are administered.

procedural justice

In the context of job satisfaction surveys, _____ assess the degree to which employees are satisfied with different aspects of work, such as pay, benefits, promotion policies, working hours and conditions, and the like

facet satisfaction items

In the context of a job satisfaction survey, which of the following assesses the overall degree to which employees are satisfied with their organization and their job?

global satisfaction item

According to the seven theories of satisfaction, which of the following theories or approaches focuses on giving employees work that they find meaningful?

herzberg's two-factor theory

In the context of understanding follower satisfaction, the tendency for people with longer tenure or in higher positions to have higher global and facet satisfaction ratings than those newer to or lower in the organization is known as the

hierarchy effect

Which of the following is seen as the biggest obstacle to improving employee engagement in an organization?

incompetent management

Which of the following reflects the degree to which people are given information about different reward procedures and are treated with dignity and respect?

interactional justice

What is the main reason for people staying with organizations?

promises of long-term employment

In the context of job satisfaction, which of the following occurs when leaders or followers are unclear about what they need to do and how they should do it?

role ambiguity

According to Herzberg's two-factor theory, which of the following is a hygiene factor?

supervision

in the context of job satisfaction, which of the following methods are most commonly used to assess followers' engagement levels?

surveys

Which of the following is one of the motivators described in Herzberg's two-factor theory?

the work itself

In the context of the seven theories of job satisfaction, which of the following is the underlying principle of the theory of organizational justice?

treating people fairly

Which of the following statements about job satisfaction is true?

Employees tend to stay in companies that encourage collegial relationships.

In the context of job satisfaction, which of the following is true of role conflict?

It occurs when leaders and followers are given incompatible goals to accomplish.

In the context of job satisfaction, which of the following best defines the term "employee engagement"?

It pertains to followers' attitudes about the organization and their work activities.

Which of the following factors causes an employee to leave an organization?

compensation

In the context of organizational justice, which of the following is concerned with followers' perceptions of whether the level of reward or punishment is commensurate with an individual's performance or infraction?

distributive justice