Management Ch. 13, 14, 15

A convenience store at the gas station provides utility for customers because it makes it easy for them to purchase a few essentials when they stop for gasoline. The convenience store belongs to the ______ industry. A. service B. manufacturing C. automotive D. importing E. electronics

A

A publisher of children's books only uses recycled paper for all its products. This is an example of ______ operations control. A. preliminary B. screening C. structural D. postaction E. decentralized

A

A(n) _______ is created by an organization to accomplish a relatively narrow range of purposes within a stated or implied time horizon. A. task group B. quality circle C. interest group D. functional group E. work team

A

A company that carefully evaluated job applicants is using __________ control. A. screening B. cybernetic C. postaction D. preliminary E. information

D

Which of the following is true of automation? A. the development of automation has created jobs across all industries B. automated machines make more errors C. automation discourages innovation D. automation helps to improve products and services E. automation was the earliest step in the development of machines and machine-controlling devices

D

______ is the last stage of group or team development.

Performing

Alexander, a professor at a state university, polls his students to decide on a new examination format. He is using _____ to reduce resistance to change. A. participation B. planning C. appropriate focus D. high standards E. verification procedures

A

Bingo Inc. sends its consultants for change management to various companies to learn how those companies have coped with changes in the past. Which of the following tools or techniques is Bingo using for improving quality? A. benchmarking B. value-added analysis C. outsourcing D. reducing cycle items E. statistical quality control

A

Employees at an accounting agency are prohibited from using social networking websites while at work. Their personal e-mails are also closely monitored for reasons of confidentiality. The control system at this organization suffers from: A. overcontrol B. lack of standards C. undercontrol D. inappropriate focus E. lack of accountability

A

Lisa has just moved to a new city. In order to meet new people, she joins a local book club. She did this for _______. A. needs satisfaction B. norm conformation C. instrumental benefits D. group goals E. interpersonal attraction

A

Matt, Linda, and Troy usually meet during their lunch break to discuss the latest research in biomedicine. This is an example of a(n): A. interest group B. problem-solving team C. virtual team D. task group E. functional group

A

State University has 106 professors. Ninety-eight of them are Democrats. The eight Republicans are all in the same department, which gets ostracized by the others. This example shows pressure for: A. norm conformity B. group cohesiveness C. norm generalization D. norm variation E. role reversal

A

Which of the following is a characteristic of effective control? A. it provides timely information B. it is separate from planning C. it is rigid D. it is subjective E. it directly controls employee behavior

A

Which of the following is a nonmonetary budget? A. labor budget B. capital expenditures budget C. sales budget D. balance sheet budget E. revenue budget

A

Which of the following is addressed when considering making a capacity decision? A. amount of products to be manufactured B. location for storage of product C. type of products manufactured D. quality of products to be manufactured E. geographic site of facilities

A

Which of the following is true of group or team cohesiveness? A. cohesiveness tends to decline as a group increases in size. B. as a team becomes more cohesive, its members stop conforming to norms. C. intragroup competition increases cohesiveness. D. intergroup competition reduced cohesiveness. E. team performance is independent of cohesiveness.

A

Which of the following is true of screening control? A. it takes place during the transformation process B. it involves interviewing potential employees C. it is the same as preliminary control D. it is only present in organizations with bureaucratic control E. it is part of structural control

A

______ is the process of managing operations control, resources acquisition and purchasing, and inventory to improve overall efficiency and effectiveness. A. Supply-chain management B. Technology management C. Design management D. Quality control E. Productivity control

A

A highest-possible-quality strategy will stress on _________. A. the lowest possible cost regardless of quality B. quality regardless of cost C. low quality at low cost D. large quantities at low cost E. productivity regardless of quality

B

An organization that transforms resources into an intangible output in order to create time or place utility for its customers is known as _________ company. A. an outsourcing B. a service C. a manufacturing D. the International Organization for Standardization 9000 E. total quality management

B

At a high school, final examinations are held online. During the examination, the difficulty level of questions assigned to students is modified based on how well individual students perform. This is an example of ________ operations control. A. preliminary B. screening C. structural D. postaction E. decentralized

B

Decentralized control is characterized by: A. formal rules B. an organic structural arrangement C. focus on employee compliance D. a y'all structure E. limited employee participation

B

During the _____ stage of team development, the basic structure of the group or team is no longer an issue but has become a mechanism for accomplishing the purpose of the group. A. forming B. performing C. conforming D. norming E. storming

B

Everyone working or volunteering for Girl Scouts goes through a background check before they can work with girls or handle money. This is an example of: A. screening control B. preliminary control C. postaction control D. information control E. structural control

B

Fast food restaurants that assemble breads, spreads, and fillings as per the customers' preferences belong to the ______ industry. A. service B. manufacturing C. automotive D. importing E. exporting

B

Globe-Mart, a large chain of department stores, strategically places distribution centers throughout the United States. In this context, Globe-Mart has made a ______ decision. A. product layout B. facilities location C. capacity D. product-service mix E. process layout

B

Mona joined an academic union because the union's objective's aligned with her personal values. She joined for: A. group activities B. group goals C. norm conformity D. instrumental benefits E. interpersonal attraction

B

Newly divorces people often join support groups for _________. A. instrumental benefits B. need satisfaction C. interpersonal attraction D. group activities E. group goals

B

Which of the following is a form of operations control? A. financial control B. screening control C. strategic control D. structural control E. budgetary control

B

Which of the following is true of the Malcolm Baldrige Award? A. it is awarded by the Rochester Institute of Technology B. it is awarded to firms that achieve major improvements in the quality of their products or services C. it is awarded to the company that has consistently maintained the same quality for 5 continuous years D. it is awarded to the company that has shown the highest company productivity E. it is awarded not to entire organizations but to individual teams of workers within organizations

B

Which of the following refers to the cues and messages that members of a group use to let an individual know what they are expecting? A. performing role B. sent role C. perceived role D. enacted role E. delivered role

B

______ include robotic work units or workstations, assembly lines, and robotic carts or some other form of computer-controlled transport system to move material as needed from one part of the system to another. A. Agrimations B. Flexible manufacturing systems C. Call-center systems D. Computer-aided design technologies E. Expert systems

B

______ layouts are used when families of products can follow similar flow paths. A. Product B. Cellular C. Random D. Fixed-position E. Process

B

A factory produces 100,000 units of its product with 10 hours of direct labor. Which of the following accurately represents the factory's labor productivity index? A. 1,000 B. 10 C. 10,000 D. 100 E. 1,000,000

C

A large technology firm has research centers in a number of countries. In order to reduce the cycle time of projects, team members in one city leave a list of "to-do" items on a shared web portal. These items are then picked up a few hours later by another team in a city separated by several time-zones. This organization is making use of ___________. A. value chains B. quality circles C. virtual teams D. grapevines E. interest groups

C

A multinational construction firm does not require its various divisions to report frequently to the head office. The organization believes in letting each manager have the authority to respond quickly to environmental changes. These managerial actions do not have to be approved by the head office before they are implemented. This firm uses _____ strategic control. A. bureaucratic B. mechanistic C. decentralized D. formalized E. inflexible

C

A publishing firm will use a(n) ______ budget to forecast and plan the demand for young adult books in Southeast Asia in the coming year. A. labor B. capital expenditures C. operating D. balance sheet E. space

C

A(n) _______ group is created by its own members for purposes that may or may not be relevant to organizational goals. A. functional B. task C. interest D. work team E. quality circle

C

A(n) _______ organization is one that transforms resources into an intangible output and creates time and place utility for its customers. A. manufacturing B. production C. service D. coal E. agricultural

C

At Circlet, a mid-size technology firm, employees are encouraged to participate in various organizational roles and decision-making functions. Top management relies on a strong corporate culture to foster employee commitment to the organization. Circlet uses ________ structural control. A. bureaucratic B. strategic C. decentralized D. mechanistic E. operational

C

During the _______ stage of group development, the members begin to try out various forms of behavior in an attempt to determine the interpersonal behaviors that are acceptable in the group. A. norming B. storming C. forming D. performing E. transforming

C

Implementing ______ requires making corrections until errors virtually disappear. A. ISO 14000 B. ISO 9000:2000 C. Six Sigma D. value-added analysis E. statistical quality control

C

Inspection reports are used to monitor the quality of raw materials delivered to manufacturers. This is an example of ______ control. A. financial B. structural C. preliminary D. screening E. postaction

C

Organizations that use the bureaucratic control are characterized by: A. flat structures B. rewards focused on group performance C. limited employee participation D. heavy reliance on group norms E. organic structural arrangements

C

Physicians in training perform examinations, diagnose illnesses, analyze test results, and develop management plans. This can lead to stress as the trainees are yet to get used to the demands of the work environment. This is an example of ______. A. role conflict B. role ambiguity C. role overload D. role dynamism E. role confusion

C

The control of ______ affects all the other resources in an organization. A. physical resources B. human resources C. financial resources D. information resources E. inventory resources

C

The purpose of bureaucratic control is to: A. support employee participation in the control function B. produce performance above minimum acceptable standards C. get employee compliance D. increase group performance E. increase employee self-control

C

The top management of a beverage manufacturing company has put together a team to handle the marketing of their new health drink. However, the team members are unable to agree on the best way to equitably divide the group tasks. In addition, two group members are trying to take over the leadership role, and this has led to more conflict. This group is at the _______ stage of group development. A. reforming B. performing C. storming D. norming E. forming

C

Which of the following factors is included in the formula for computing total factor productivity? A. performance B. reliability C. materials D. aesthetics E. conformance

C

Which of the following involves managing the organization's raw materials, work in process, finished goods, and products in transit? A. technology control B. purchasing management C. inventory control D. procurement E. quality control

C

_______ control provides a basis for rewarding employees. A. preliminary B. strategic C. postaction D. structural E. screening

C

A consulting firm calculates an efficiency index for each of its consultants by dividing each consultant's total hours of work by the number of billable hours. This is a measure of __________ productivity. A. company B. partial C. industry D. individual E. aggregate

D

A group is defined as two or more people who ________. A. size B. select and follow a leader C. form an organization for nonprofit or profit-making purposes D. interact regularly to accomplish a common purpose or goal E. interact on one occasion to fulfill a goal

D

Dina works in a residential construction company. She travels to the job site to build a house. The residential construction company is an example of a _________ layout. A. product B. cellular C. random D. fixed-position E. process

D

In a toy manufacturing factory, the employees are stationed along the assembly line. As a toy moves along the assembly line, each employee stationed there adds a particular part to the toy. The toy factory has a ________ layout. A. process B. cellular C. fixed-input D. product E. distributed

D

In the United States, which of the following steps did the manufacturing companies take to recover from the long period of decline? A. the increased their workforces dramatically B. the opened more plants C. they changed their market D. they modernized their plants E. they changed their sector

D

Interpersonal problem solving refers to the resolution of conflict using _____. A. avoidance B. smoothing C. compromise D. confrontation E. negotiation

D

Monitoring receivables to make sure customers are paying their bills on time is an example of _________ control. A. operations B. strategic C. structural D. financial E. physical

D

Operations management was once called ___________. A. service management B. process management C. waste management D. production management E. output management

D

The first step in the control process is: A. modifying control standards B. comparing performance against standards C. measuring performance D. establishing control standards E. determining the need for corrective action

D

The total set of managerial activities an organization uses to transform resource inputs into products and services is called ___________. A. technology management B. strategic management C. project management D. operations management E. self-management

D

Upsilon Inc. manufactures leather handbags. It later adds leather accessories, shoes, and clothing to its production line. With this step, Upsilon is taking a _________ decision. A. layout B. promotion-distribution C. capacity D. product-service mix E. facility

D

Which of the following is a weakness associated with budgeting? A. budgets do not allow managers to identify problem areas. B. budgets do not facilitate effective control C. budgets fail to link planning and controlling D. budgets can limit innovation and change E. budget hamper coordination between departments

D

Which of the following is true of ISO 9000:2000? A. firms get to chose the organization they want to be audited by for the certification B. it includes 2000 standards that should be met C. these standards do not cover employee training and supplier relations D. firms that want to meet these standards need to apply for certification E. the auditors review only the firm products in relation to the standards

D

Which of the following types of control focuses on leadership and technology control systems? A. bureaucratic B. structural C. operations D. strategic E. screening

D

A budget that deals with costs of major assets such as a new plant, machinery, or land is known as a _______ budget. A. revenue B. balance sheet C. cash flow D. expense E. capital expenditures

E

A shift supervisor in a department store is a member of a(n): A. interest group B. problem-solving team C. virtual team D. task group E. functional group

E

A(n) _____ group is a permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon. A. problem-solving B. virtual C. task D. interest E. functional

E

During the _____ stage of group development, group members begin to recognize and accept their roles, and understand the roles of other members. A. conforming B. forming C. performing D. storming E. norming

E

In automation, which of the following sends instructions to the automatic machine? A. feedback B. sensors C. agrimation D. steering system E. control mechanism

E

John began his company making herb vinegars from a recipe his grandmother had given him. As demand grew, he had to buy a large commercial kitchen. Which of the following ratios would a banker be most interested in before allowing John to borrow $500,000? A liquidity ratio B. balance sheet C. return on investment D. operating ratio E. debt ratio

E

Katina has hurt her hand. She goes to the emergency room. The doctor thinks Katina has a broken wrist, and sends her for an X-ray. In this example, which type of layout does the hospital have? A. product layout B. cellular layout C. random layout D. fixed-position layout E. process layout

E

The purpose of an in-transit inventory is to: A. provide the materials needed to make the product B. enable the overall production to be divided into stages of manageable size C. reduce the organization's investment on storage space D. provide ready supply of products on customer demand and enable long, efficient production runs E. distribute products to customers

E

The purpose of in-transit inventory is to: A. provide the materials needed to make the product B. enable overall production to be divided into stages of manageable size C. reduce the organization's investments on storage space D. provide ready supply of products on customer demand E. distribute products to customers

E

Which of the following is a source of control for raw materials? A. shop floor control systems B. high-level production scheduling systems C. marketing D. distribution control systems E. purchasing models and systems

E