management ch 9

True or false: An important step in career development is to make sure deserving employees have the opportunity to work in staff positions.

False

Which of the following is a component of support groups? (Choose every correct answer.)

Feedback on problems Emotional support Career support

Identify statements that highlight the impact of minorities and immigrants on the U.S. workforce. (Choose every correct answer.)

Foreign-born workers make up more than 17 percent of the U.S. civilian labor force. Black, Asian, and Hispanic workers hold more than one of every three U.S. jobs.

Which one of the following is NOT identified by the ADA as a form of disability?

Broken arm

Which of the following actions should an organization take to prevent sexual harassment? (Choose every correct answer.)

Discipline a proven offender immediately. Establish a formal complaint procedure. Conduct training sessions with supervisors to explain Title VII requirements and procedures. Develop a comprehensive organization-wide policy on sexual harassment.

Which of the following are common communication problems in the workplace? (Choose every correct answer.)

Inaccuracies Inefficiencies Speed Misunderstandings

Which of the following are ways an organization can communicate to its employees the commitment top management has to diversity efforts? (Choose every correct answer.)

Incorporate the organization's attitudes toward diversity into its mission statement and strategic plans. Participate in diversity programs and make participation mandatory for all managers. Link managerial compensation directly to the accomplishment of diversity goals.

Which of the following changes is taking place in the global workforce?

Middle skills jobs are disappearing.

Which of the following are forms of disabilities as identified by the ADA? (Choose every correct answer.)

Physical impairment from heart disease Alcoholism Visual impairments Speech impairments

How can companies recruit disabled and impoverished people? (Choose every correct answer.)

Send recruiters with job information to the areas where the workers live Transport the workers to and from the job site Offer to house the workers close to the job site

Which of the following is sexual harassment?

Unwelcome sexual conduct as a condition of employment

Managing diversity is more than hiring women and minorities; it is complex and involves which of the following? (Choose every correct answer.)

Valuing employee differences to build an effective organization Recognizing the characteristics common to specific groups of employees Managing a culturally diverse workforce

To become effective managers of diverse organizations, managers first have to identify and overcome a number of challenges, including ______. (Choose every correct answer.)

a low level of cohesiveness communication problems unexamined assumptions stereotyping

Special efforts to recruit and hire qualified members of groups that have been discriminated against in the past are called ______.

affirmative action programs

When group members perceive things and behave in similar ways, the group has ______.

cohesiveness

The most common source of problems in managing diversity is ______.

communication

Companies that hire a diverse workforce ______.

develop products that meet consumers' needs in regional and international markets

Diversity training programs make an effort to ______. (Choose every correct answer.)

develop the skills needed to manage a diversified workforce effectively build awareness and skills in this area identify and reduce hidden biases

Sources of stress experienced by global managers include culture shock, language barriers, and ______.

differences in work values

The importance of diversity for U.S. companies is demonstrated by the growth of ______ in the U.S. workforce.

immigrants

Diversity and inclusion initiatives positively impact an organization's competitive advantage through ______. (Choose every correct answer.)

increased ability to attract and retain talent improved perspective in differentiated markets increased ability to leverage creativity and innovation in problem solving

A huge change in the United States' labor market has been the ______.

increasing amount of women working outside the home

A ______ organization is one that has a low degree of structural integration; employs few women, minorities, or other groups; and thus has a highly homogeneous employee population.

monolithic

Companies can help their global staff succeed by ______.

remaining in close contact with them

A company's sexual harassment policy ______.

should prohibit sexual harassment under any circumstances

The United States workforce is expected to ______.

shrink due to lower birthrates

When members of organizations inappropriately typecast their "different" colleagues based on their own interests, values, and cultures, it is referred to as ______.

stereotyping

Quid pro quo harassment occurs when ______.

submission to sexual conduct is used as a basis for employment

Skill building in diversity training programs is designed to ______. (Choose every correct answer.)

teach active listening, coaching, and how to provide feedback allow all employees to develop the skills they need to deal effectively with one another allow employees to develop the skills they need to deal with customers

Workers for an overseas subsidiary who are natives of a country other than home or host countries are known as ______.

third-country nationals

Identifying and reducing hidden biases and developing skills to manage a diverse workforce are done through diversity ___________ programs

training

A glass ceiling is a metaphor for an invisible barrier for ______.

women and minorities to move up the corporate hierarchy

What are methods that a company can use to attract a diverse, qualified workforce? (Choose every correct answer.)

Publicizing their commitment to diversity Executing effective recruiting practices

What is the purpose of affirmative action programs?

To rectify past discrimination

Which of the following are the four cultural dimensions in Hofstede's model? (Choose every correct answer.)

Uncertainty avoidance Individualism/collectivism Masculinity/femininity Power distance

Stereotyping within an organization can ______.

decrease the aspirations and commitment of stereotyped employees

Career ___________ programs can give a wide range of employees exposure and experience in line jobs and as a result make senior management positions more available to them.

development

Managing ______ means being aware of the characteristics that members of a group have in common yet managing them as individual employees.

diversity

Changes occurring in the global workforce include which of the following? (Choose every correct answer.)

A retiring workforce leading to gaps in leadership Increasing diversity in the workforce Technology allowing more people to work remotely

Mentoring programs are designed to do which of the following? (Choose every correct answer.)

Allow experienced workers to teach company norms to inexperienced workers Help individuals interact with the informal leadership network within a company Encourage minorities to assume management roles

The disorientation and stress associated with being in a foreign environment is referred to as ______.

culture shock

An organization seeking to benefit from becoming multicultural and employing a diverse workforce should do which of the following? (Choose every correct answer.)

Assess the organization's progress toward goals. Secure top management's leadership and commitment. Train employees in diversity.

Which of the following actions can companies take to help their expatriate employees succeed? (Choose every correct answer.)

Assign mentors to help the employees. Familiarize the employees and their families with the location before they officially relocate. Provide the employees clear objectives and expectations.

Which of the following are traits that may be associated with candidates who are likely to succeed in a global environment? (Choose every correct answer.)

Business knowledge Willingness to take risks Sensitivity to cultural differences Cultural adventurousness

Components of corporate work and family policies include which of the following? (Choose every correct answer.)

Care for elderly dependents Time off to care for sick family members Parental leave

______ refers to how tightly knit a group is and the degree to which group members perceive, interpret, and act on their environment in similar ways.

Cohesiveness

Which of the following statements are TRUE regarding the cultivating of diversity for organizations? (Choose every correct answer.)

Cultivating diversity needs to be supported by the personal commitment of individual managers. Cultivating diversity needs to be well planned. Cultivating diversity needs to be an organizationwide effort.

Lack of cohesiveness in a group can affect performance in which of the following ways? (Choose every correct answer.)

Decreased productivity Increased miscommunication

______ is the tendency to judge others by the standards of one's group or culture, which are seen as superior.

Ethnocentrism

The civil rights movement, which led to the Civil Rights Act of 1964, was the catalyst for many of the rights that we take for granted today. These rights include which of the following? (Choose every correct answer.)

Fair treatment in housing Equal opportunity in the workplace Illegality of religious discrimination

The changes impacting the size of the U.S. workforce include which of the following? (Choose every correct answer.)

Higher competition for the best candidates Projected retirement of the Baby Boom generation workers Lower birthrates in the United States

Which of the following are the staffing options available when establishing operations overseas? (Choose every correct answer.)

Host-country nationals Third-country nationals Expatriates

What are some of the complex challenges for managers caused by globalization? (Choose every correct answer.)

Issues of right and wrong are blurred between one culture and another. Actions that may be customary in one setting may be unethical—even illegal—in another.

Which of the following statements apply to the concept of managing diversity in the workplace? (Choose every correct answer.)

Managing diversity involves recognizing common characteristics of groups while dealing with employees' differences to the firm's advantage. Managing diversity involves recruiting, training, promoting, and utilizing individuals with different beliefs, capabilities, and cultures.

______ are higher level managers who help ensure that employees are introduced to top management and socialized into the norms and values of the organization.

Mentors

Which of the following statistics reflect the change in the number of women working outside the home?

Nearly 60 percent of marriages have two earners. Women make up roughly 47 percent of the labor force. About one-third of married women earn more than their husbands.

Common unexamined assumptions people make concern which of the following? (Choose every correct answer.)

The role of women as caregivers The role of men as providers Heterosexual norms

The main source of problems people have when working abroad is which of the following?

Their own cultural conditioning

Challenges of managing a diverse organization include which of the following? (Choose every correct answer.)

Trying to understand the perspective of someone with a very different world view Keeping workers from only cooperating with people who are similar to themselves Communicating effectively with team members who may not all be fluent in the same language

Hu thought his short work-related trip to Venezuela would be exciting. What he didn't expect was the disorientation and stress that he would feel while trying to work in such a different culture from his own. Hu is experiencing ______.

culture shock

Corporate work and family policies ______.

are increasingly important recruiting tools

Understanding someone else's perspective is difficult because our own ____________ and perspectives seem so familiar.

assumptions

A successful manager in a global environment ______.

attempts to understand people from other cultures

An organizational assessment is a key step in managing diversity and should assess an organization's workforce, culture, policies, and practices, in areas such as ______. (Choose every correct answer.)

benefits promotions compensation recruitment

Sexual harassment in the workplace ______. (Choose every correct answer.)

can include displays of pornography has both male and female victims violates Title VII of the Civil Rights Act of 1964

The _________ ________ movement was the impetus for many of the rights we take for granted today.

civil rights

An organization lacking in group ______ will experience mistrust, miscommunication, stress, and attitudinal differences, resulting in decreased performance.

cohesiveness

Managers of global organizations, in particular, must understand the way ______ influences how people perceive and behave in order to be effective.

culture

The role of support groups is to provide _____________ and career support for minority groups.

emotional

Ironically, it is our own cultural conditioning that is an obstacle to us recognizing the degree of ______ in our world view; each of us believes our culture to be superior, and we see the world from that vantage point.

ethnocentrism

The often unconscious tendency to assume something done differently in another culture is being done incorrectly exemplifies ______.

ethnocentrism

True or false: Obtaining top management's leadership and commitment is not necessarily critical for diversity programs to succeed.

false

The unseen obstacle that prevents many women and minorities from ascending the managerial ladder is known as the ______.

glass ceiling

Managing diversity includes ______.

greatly appreciating and utilizing employee differences to create a more effective and lucrative organization

Employees who are not part of the prevailing group in a monolithic organization usually ______.

have low-status jobs

According to researchers, younger workers can be challenging to manage because they tend to be ______. (Choose every correct answer.)

high performers high maintenance

Company employees who are natives of the country where an overseas subsidiary is located are known as ______.

host-country nationals

Saaiy prefers to think of himself and his needs when making decisions. This preference suggests that Saaiy prefers a(n) ______ culture.

individualistic

Managing diversity means being cognizant of the traits common to a group of employees while also guiding and meeting the needs of these employees as ______.

individuals

Skill building in diversity training is designed to teach ______ skills.

interpersonal

Hostile environment sexual harassment ______.

leads to an offensive work environment

Understanding and deeply valuing employee differences to build a more effective and profitable organization is known as ______.

managing diversity

Common sources of stress experienced by global managers include all of the following except ______.

office politics

Challenges faced by companies working with younger workers include creating stimulating work environments, offering reasonable work schedules, designing projects based on team work, and providing opportunities for ______.

positive feedback

The purpose of an organization conducting a cultural competency assessment includes all of the following except ______.

using the data to identify prejudiced employees