Management chapter 1

Which of the following is not a soft skill? A: Operations B: Active listening C:problem-solving D:decision making

A

The person-situation distinction allows you to consider unique individual factors as well as situation factors that might be the source of the problem. If an employee leaves because his or her job has become boring and less meaningful, this reflects a(n) ________ factor. A: Person B:Individual C: Situation D: Group/team E: Organization level

B

Which of the following is Step 1 in the three steps of the applied approach to problem solving? A: identify potential causes using OB concepts and theories B: make recommendations and (if appropriate) take action C: define the problem D: determine whether the issue is a lack of hard versus soft skills E: find a systematic process for closing a gap in knowledge

C

Interpersonal skills involve all of the following except A:active listening B: Positive attitude C: affective communication D: Teamwork E: respectful interactions

D

What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs?

Dissolving

The four skills most desired by employers for workforce 2020 are critical thinking, technical expertise, problem solving, and financial management.

False

Situations and people are both dynamic—they change

True

The "organizing framework" for understanding and applying OB is based on the systems approach.

True

Unethical behavior erodes trust, and also negatively affects cooperation in organizations.

True

A problem is a gap between an actual and a desired situation.

True

Acting unethically also means that the person is participating in illegal activity.

False

The interactional perspective states that behavior is a function of individual, group, and organizational factor

False

Lorenzo, a new lawyer at Hughes, Hernandez, and Long, is under pressure to maximize his billable hours. If he doesn't bill enough hours, he will receive negative performance reviews and is likely to lose his job. Lorenzo starts rounding up the minutes on each of his phone calls and meetings to the next 10-minute level. This is an example of

Ill- conceived goals

________ occurs when we hold others less accountable for unethical behavior when it's carried out through third parties

Indirect blindness

The _________ perspective states that behavior is a function of interdependent person and situation factors.

Interactional

The final step of the three-step approach of the organizing framework is

Make reccomendations

Jack enjoys the job that he's been at since graduating from college three years ago. He has a friend who just took a similar position at another firm and the company has an opening that would fit Jack's experience. The company is offering a 20 percent wage increase, as well a leadership role after a three-month training program. When considering this offer, Jack is thinking about ________ factors.

Situation

According to the contingency approach there is always a single way to manage people, teams, or organizations.

True

Hard skills are the technical expertise and knowledge required to do a particular task or job function, such as financial analysis, accounting, or operations.

True

Most people have the technical skills to succeed at higher-level jobs. However, as you rise through the hierarchy, your job generally will require a more developed set of soft skills, such as communication, emotional intelligence, ethics, and stress management

True