Management Chapter 10

Unfreezing

Creating the motivation to change

Match each step in the organization development process with the type of question that it answers. Diagonsis Intervention Evaluation Feedback What should we do about it? How can the diagnosis be further redefined? What is the problem? How well has the intervention worked?

Diagonsis-What is the problem? Intervention-What should we do about it? Evaluation-How well has the intervention worked? Feedback-How can the diagnosis be further redefined?

Changing

Introducing new information, perspectives, and models of behavior

What are the three parts of a systems model of change? outputs directives regulations target elements of change inputs

Outputs Target elements of change Inputs

Refreezing

Supporting and reinforcing the new behavior

True or false: Multiple organizational development interventions have been found to work better than single interventions.

True

Place the stages of Lewin's Change Model in the correct order, with the first stage listed at the top and the final stage listed at the bottom. Changing Unfreezing Refreezing

Unfreezing Changing Refreezing

Organizational development can be used to manage ______ within an organization. a. Conflict b. Profits c. Promotions d. Diversity

a. Conflict

Factors such as the increasing number of women in the workforce and the growing number of older workers exemplify which force for change outside the organization? a. Demographic characteristics b. Market changes c. Supplier practices d. Customer demands

a. Demographic characteristics

What are two factors that contribute to resistance to change? a. Employee characteristics b. Change agent characteristics c. Competitor characteristics d. Market characteristics

a. Employee characteristics b. Change agent characteristics

Which of the following are among the seven methods of fostering innovation? a. Institute the necessary human resource policies, practices, and procedures b. Create an innovation strategy c. Create a climate of employee complacency d.Establish the required structure and processes e. Get commitment from top managers f. Establish a firm hierarchy, with mechanisms of control at all levels

a. Institute the necessary human resource policies, practices, and procedures b. Create an innovation strategy d.Establish the required structure and processes e. Get commitment from top managers

Which of the following are true about a self-affirmation? a. It is a positive statement that helps you focus on goals b. It is way of getting rid of negative thoughts c. It is treating yourself with gentleness d. It is a commitment that you make to yourself

a. It is a positive statement that helps you focus on goals b. It is way of getting rid of negative thoughts

Which of the following is an adaptive change in an organization? a. Reintroduction of a practice familiar to the organization b. Introduction of a technique that is new to the organization's industry c. Introduction of an innovative change by an organization's top management d. Introduction of a method that is new to the organization

a. Reintroduction of a practice familiar to the organization

What are three things that can help you achieve more self-compassion? a. Remember you are not alone. b. Embrace a narrow self-view. c. Avoid group relationships. d. Practice self-kindness. e. Engage in mindfulness meditation.

a. Remember you are not alone. d. Practice self-kindness. e. Engage in mindfulness meditation.

Organizational _____ is a set of techniques for implementing planned change to make people and organizations more effective. a. development d. production c. mission d. value

a. development

The process of creating something new that can be applied profitably is referred to as ______. a. innovation b. creativity c. constancy d. invention

a. innovation

An emotional/behavioral response to real or imagined threats to an established work routine is known as ______. a. resistance to change b. innovative change c. creativity d. adaptive change

a. resistance to change

What are supertrends that are currently affecting the future of business? a. Simple, one-size-fits-all solutions are becoming more popular. b. Competitive advantage is coming increasingly from knowledge, not information. c. The way we work is being impacted by offshore suppliers. d. The overall speed of product releases is decreasing.

b Competitive advantage is coming increasingly from knowledge, not information. and c. The way we work is being impacted by offshore suppliers.

Which is a purpose of organization development? a. Investigating the competition b. Managing conflict c. Designing products d.Providing training

b. Managing conflict

The common term used to describe the techniques for implementing planned change to make people and companies more effective is called organizational ______. a. Intervention b. development c. placement d. diagnosis

b. development

Self-compassion is best described as ______. a. a reminder that you are not alone b. gentleness with yourself c. a reward system d. positive statements to focus your goals

b. gentleness with yourself

A set of interdependent processes and structures that dictate how a company seeks out problems and solutions, synthesizes ideas into a business concept and product design, and chooses projects for funding is a(n) ______. a. organizational system b. innovation system c. knowledge process d. innovation competition

b. innovation system

Positive statements that help you focus on goals, program your subconscious mind, and eliminate negative beliefs are referred to as ______. a. innovation systems b. self-affirmations c. self-compassion statements d. reinforcing reward systems

b. self-affirmations

Which type of change implementation makes employees feel the least threatened? a. Administrative change b. Radically innovative change c. Adaptive change d. Innovative change

c. Adaptive change

People's reaction to change depends largely on ______. a. how much they enjoy their jobs b. whether or not they are highly educated c. how they were taught to handle change as children d. how long they have been working for the organization

c. how they were taught to handle change as children

Carol is in charge of a meeting to decide what the company should do about the new sales people who don't know how to follow-up with former clients. Which stage of the organizational development process is Carol participating in? a. feedback b. diagnosis c. intervention d. evaluation

c. intervention

Innovations must be ______. a. disruptive b. physical c. novel d. incremental

c. novel

Changing the appearance or the performance of a product or a service, or the creation of a new one, is called ______ innovation. a. customer b. market c. product d. behavior

c. product

Carson always feels like he is "putting out fires" at work and does not get an opportunity to figure out where problems might arise before they occur. Carson is dealing with ______ change. a. preemptive b. proactive c. reactive d. anticipatory

c. reactive

Increasing segmentation of the marketplace and the need to get products to market faster in light of competitors' specialized solutions are examples of ______ currently influencing the future of business. a. discontinuous trends b. niche trends c. supertrends d. microtrends

c. supertrends

Which statement about organizational development is true? a. Single interventions are generally more effective than multiple interventions. b. Training is the most successful type of organizational development intervention. c. It best to master one intervention and use it in all situations. d. Successful organization development usually involves multiple interventions.

d. Successful organization development usually involves multiple interventions.

One assumption of a systems approach to change is that change ______. a. relies on having a culture where failure is not an option b. can be mitigated through clear management hierarchies c. should be avoided at any cost d. creates a ripple effect through an organization

d. creates a ripple effect through an organization

Which of the following is a demographic characteristic that is a force for change outside the organization? a. petroleum prices b. job satisfaction c. productivity d. education

d. education

When a change is made to a product or service that changes its appearance or performance, this is known as a(n) ______ innovation. a. process b. radical c. incremental d. product

d. product

Reactive change is change that ______. a. results from a consensus b. results from a consensus c. creates opposition and controversy d. responds to problems or opportunities as they arise

d. responds to problems or opportunities as they arise