Management chapter 15

Which of the following is true about the impact of automation on workers in manufacturing?

-The development of automation has created jobs in some industries -The development of automation has eliminated jobs in some industries -Overall, there has been a net creation of jobs as a result of automation ALL OF THESE

The International Organization for Standardization requires firms to document the impact of operations on the environment . The standards are called ISO

14000

Many firms today are reducing the number of suppliers they use and instead are focusing on building strong relationships with just a few suppliers. What are the advantages of doing this?

More control over raw material delivery

When energy productivity is measured by the number of outputs produced divided by the dollars spent on energy used to generate this amount of output, this is a measure of

Partial productivity ratio

Open skies flies only between Washington Dulles and Paris or Newark Liberty and Paris. It offers all-business-class service. The price of its flights are half that of a major airline, business class fares. The price is an example of

Perceived quality

Chelsea Milling Company produces Jiffy baking mix, brownie mix, corn muffin mix, blueberry muffin mix, and apple muffin mix. These mixes represent the company's

Product-service mix

Anthony is comparing a hybrid car with a tax rebate to the standard car. This is an example of ____________ of quality.

Relative nature

An organization that transforms resources into an intangible output in order to create time or place utility for its customers is known as a(n) ___________ company

Service

Which sector of the US economy was responsible for most of the growth in new jobs during the 1990s?

Service

A department store provides utility for customers because it makes it easy for them to purchase what they want in one place. This is an example of _______ utility.

Time