Management Chapter 2 Multiple Choice

Which management theorist would most agree with the statement "If you treat people as grownups they will perform that way"? a) Argyris b) Deming c) Weber d) Fuller

a) Argyris

When people perform in a situation as they are expected to, this is sometimes called the _________ Effect. a) Hawthorne b) systems c) contingency d) open-systems

a) Hawthorne

If an organization was performing poorly and Henri Fayol was called in as a consultant, what would he most likely suggest to improve things? a) Teach managers to better plan and control. b) Teach workers more efficient job methods c) Promote to management only the most competent workers. d) Find ways to increase corporate social responsibility

a) Teach managers to better plan and control.

One example of how scientific management principles are applied in organizatinos today would be: a) conducting studies to increase efficiencies in job performance b) finding alternatives to a bureaucratic structure c) training managers to better understand worker attitudes d) focusing managers on teamwork rather than individual jobs

a) conducting studies to increase efficiencies in job performance

Advice to study a job, carefully train workers to do that job, and link financial incentives to job performance would most likely come from ___________. a) scientific management b) contingency management c) Henri Foyol d) Abraham Maslow

a) scientific management

The loan-processing department would be considered a _____________ of your local bank or credit union. a) subsystem b) closed system c) resource input d) cost center

a) subsystem

The father of scientific management is ______________________. a) Weber b) Taylor c) Mintzberg d) Katz

b) Taylor

When managers try to avoid hearsay and make decisions based on solid facts and information, this is known as ______________. a) continuous improvement b) evidence-based management c) TQM d) Theory X management

b) evidence-based management

The Hawthorne studies raised awareness of how ____________ can be important influences on productivity. a) structures b) human factors c) physical work conditions d) pay and rewards

b) human factors

Which is the correct match? a) Follet-analytics b) Mcgregor-motion study c) Deming-quality management d) Maslow- Theory X and Y

c) Deming-quality management

The assumption that people are complex with widely varying needs is most associated with the _____________ management approaches. a) classical b) neoclassical c) behavioral d) modern

c) behavioral

Resource acquisition and customer satisfaction are important when an organization is viewed as a(n) ___________. a) bureaucracy b) closed system c) open system d) pyramid

c) open system

The highest level in Maslow's hierarchy includes ____________ needs. a) safety b) esteem c) self-actualization d) physiological

c) self-actualization

When a manager notices that Sheryl has strong social needs and assigns her a job in customer relations and gives Kwabena lots of praise because of his strong ego needs, the manager is displaying _____________________. a) systems thinking b) Theory X c) motion study d) contingency thinking

d) contingency thinking

When the registrar of a university deals with students by an identification number rather than a name, which characteristic of bureaucracy is being displayed and what is its intended benefit? a) division of labor, competency b) merit-based careers, productivity c) rules and procedures, efficiency d) impersonality, fairness

d) impersonality, fairness