MANAGEMENT CHAPTER FIVE

written document that includes the steps that the trainee and manager will take to ensure that training transfers to the job

Action Plan

is the number of times or the frequency with which trained tasks are performed on the job

Activity Level

usually covers more specific learning objectives and addresses a more limited number of competencies or skills

course/program

refers to the degree to which trainees managers 1) emphasize the importance of attending training programs 2) stress the application of training content to the job, and 3) provide opportunities for trainees to use what they have learned on the job.

managers support

refers to an organized program of study designed to meet a complex learning objective, such as preparing a learner to become a salesperson, certified computer network technician, licensed nurse, or manager; includes several courses

Curriculum

refers to a figure showing all of the courses in a curriculum, the paths that learners can take through it, and the sequences in which courses have to be completed

Curriculum Road Map

translated the content and sequence of training activities into a guide that is used by the trainer to help deliver the training

Detailed Lesson Plan

What are some details to consider when evaluating a training room?

Noise, Colors, Room Structure, Lighting, Wall and floor covering, Meeting room chairs, glare, ceiling, electrical outlets, acoustics, technology

a computer application that can provide skills training, information access, and expert advice, as request; used to enhance transfer of training by providing trainees with an electronic information source that they can refer to on an as-needed basis while the attempt to apply learned capabilities on the job.

Opportunity to Perform

refers to the extent to which the trainee is provided with or actively seeks experiences that allow application of the newly learned knowledge, skill, and behaviors from the training program

Opportunity to Perform

the program design process phase that encourages learners to apply what they learned in their work

Post-Training

the program design process phase where it prepares, motivates, and energizes trainees to attend the learning event and ensures work environment supports learning and transfer of training

Pre-Training

What are the three phases of the program design process?

Pre-Training, Learning Event, Post-Training

refers to the organization and coordination of the training program;

Program Design

a document that outlines for potential vendors and consultants the type of service the company is seeking, type and number of references needed, the number of employees who need to be trained, funding for the project, ect.

Request for Proposal (RFP)

refers to the difficulty or critical nature of the trained tasks that are actually performed on the job

Task Type

leaders of a company's knowledge management efforts; job is to develop, implement, and link a knowledge/learning culture with the company's technology infrastructure, including databases and intranets.

Chief learning officers/knowledge officers

includes the number of trained tasks performed on the job

Breadth

refers to the process of enhancing company performance by designing and implementing tools, processes, systems, structures, and cultures to improve the creation, sharing, and use of knowledge

Knowledge Management

the program design process phase that prepares instruction and physical environment to facilitate learning and transfer of training

Learning Event

matches major activities of the training program and specific time or time intervals

Lesson Plan Overview

a group of two or more trainees who agree to meet and discuss their progress in using learned capabilities on the job

Support Network

refers to the room where training will be conducted and offers features that are comfortable and accessible, quiet, private, and free from interruptions, and has sufficient space

Training Site