Management Chp. 1 Review Quiz

​________ identified ten different but highly interrelated roles performed by all​ managers, regardless of their level within the organization.

Henry Mintzberg

Master Motors has experienced a scrap rate higher than the industry average. This problem is an example of​ ______________.

Inefficiency

A key characteristic of an organization is that it has​ __________.

Purpose

​George, CEO of​ Lotus, Inc., is meeting with his senior management team to decide where Lotus will be five years from now. They are discussing what industries they should enter and leave and where the company should be positioned in its markets. They are also discussing how the many divisions of Lotus will fit into their future. George and his team are using their​ __________ skills.

Conceptual

Flora is comparing the monthly budget to actual revenues and expenses. Flora is engaged in the​ ____________ function.

Controlling

________ is the process of getting things​ done, effectively and​ efficiently, with and through other people.

Management

​________ are the people who direct the activities of others in an organization.

Managers

​A(n) __________ is a deliberate arrangement of people brought together to accomplish some specific purpose.

Organization

Edie has received a rush order and is in the process of deciding how to​ re-arrange existing orders to squeeze this one in. Edie is engaged in​ ____________.

Planning

Harold greets the administrative assistants each morning and regularly chats with the other supervisors. He is on good terms with the upper​ managers, offering suggestions to save money and to make the firm more effective. Harold is exercising his​ __________ skills.

Political

A​ ________________ is an example of a special type of​ first-line manager.

Team Leader

James has noticed that the average age of his employees has increased over the last ten years. The area most affected by this observation is​ _____________.

The Workforce

Barbara oversees the work of four vice presidents of​ finance, human​ resources, engineering, and marketing. Barbara is a​ _______________.

Top Manager

Which of the following statements best explains why customers are important to​ managers?

Without​ customers, most organizations would cease to exist.

Jan does not intend to become a manager. It is still a good idea for her to study management because​ ___________.

as an employee she will still most likely report to a manager

Kevin has been placed in charge of his​ firm's sustainability efforts. This means Kevin will likely​ ____________.

be factoring​ economic, environmental, and social aspects into how his firm pursues its business goals

Dave has the highest quality rating in the department but he is also the slowest worker. Because Dave is paid​ hourly, his labor cost per unit is also the highest in the department. We could say that Dave is​ ____________.

effective but not efficient

​Darlene's roofing crew finished the roof in record​ time, only to discover they had reroofed the wrong house. We could say this crew was​ _________________.

efficient but not effective

A​ manager's job focuses on​ ________.

helping others accomplish their work goals

Kaitlyn would like to see her employer develop a social media presence. One persuasive argument Kaitlyn could use is​ ____________.

social media is a good way to connect with customers and to tap into the innovation and talent of the​ firm's employees

Hanna is a​ first-line manager of a production area. For​ her, technical skills would mean​ _________.

specialized knowledge of the equipment and processes used in her area

As a​ consumer, it is important for you to study management because​ __________.

we expect to experience both efficiency and effectiveness when interacting with organizations

​Abraham's job requires that he work through others and coordinate their actions to achieve his​ firm's goals. Abraham is​ a(n) ___________.

​first-line manager

Henri Fayol identified five functions all managers perform. There were​ ______________.

​planning, organizing,​ commanding, coordinating, and controlling

Isabella has discovered that as she rises through the ranks of her​ organization, she spends more time​ ___________ and less time​ _____________.

​planning; supervising