management exam 2

a physician's medical license gives him what type of power

expert

delegation will decrease power and autonomy

false

when a manager loses credibility their authority-power gap narrows

false

this nursing mode may lead to fragmented care and possibly of overlooking patient priority needs

functional nursing

the manager tells an employee they can have fridays off for class. this is an example of what?

future promise

you hear a cna speaking harshly to a patient. which would be the most appropriate?

im concerned because it sounded like you lost your patience with mr j

the internal drive one has to be productive is called

intrinsic motivation

designation that grew out of research on how some hospitals retained nurses during a shortage

magnet

you must be able to take care of yourself before you take care of others is an example of:

maintaining personal energy

finding simple ways to serve or delight people in a meaningful, memorable way is an example of which fish philosophy?

make their day

which questions asked in an interview are unacceptable

marital status

which of the following is not one of herzberg's motivating factors?

money

recruitment is expensive, but is turnover always bad?

no

which patient would commonly benefit from the services of a patient navigator?

oncology patient

core concepts of patient and family centered care model do not include which of the following?

patient/family impose their wishes during delivery of care

Which is not a cause for underdelegation?

poor managers who spend too much time trying to get organized

one of the most powerful, yet often underused motivators to create a motivating climate?

positive reinforcement

this is apparent in not only how they dress and act but also in how they interact with others

present a powerful picture to others

new graduate nurses can build a personal power base using which of the following strategies?

present a powerful picture, maintain personal energy, learn the language and symbols of the organization

24hr responsibility for planning the care of patients. when not on duty, associate nurse applies POC

primary nursing

organization structure that shares decision making among board members, nurses, physicians, and management?

shared governance

you're orienting a new nurse and found their documentation to be deficient. what would you say?

tell me what you're trying to communication in your documentation

when an rn appropriate assesses what can be delegated and supervises the completing of a delegated task

the delegation liability of the registered nurse is reduced

being flexible is a way to build your personal power base?

true

coaching is one person helping another reach an optimal level of performance?

true

nonverbal communication indicates the emotional component, so it is considered more reliable

true

the authority-power gap is impacted by how much status the management is thought to have

true

which of the following is not true regarding span of control?

a middle-level manager is an example of span of control

the fish philosophy is a workplace management system characterized by all the following except

a special trademark tilapia only sold at pikes place fish market

in negotiating, what does consensus mean?

all parties support, or at least do not oppose an agreement

a decentralized organizational structure:

allows problems to be solved at the level they occur

conflict is:

an internal or external discord between 2 or more people

in sbar, where you summarize the patient's condition and state what you think the problem is

assessment

this is the most common conflict resolution strategy used by nurses

avoiding

which is not a strategy for building a personal power base?

be a expert handler of information

from the fish philosophy, "be there" means to:

be present and be fully engaged in your work

which of the following is not a common interview mistake made by applicants?

being on time

a critical pathway that lists a patient's expected progression from admit to discharged is an example of:

case management

what do the solid vertical lines between positions on the organizational chart communicate?

chain of command

does the authority-power gap increase or decrease when a manager expresses a personal interest in an employee

decrease