Management Exam 3

Skunkwork

"The Brain" is a permanent secret group within one of the nation's largest auto manufacturers. Members of this elite group focus intently on developing new and innovative automobile technologies. "The Brain" can best be described as what type of group or team?

True

A fast-cycle team is a multifunctional, and sometimes multinational, team that works under stringent timelines and is provided with high levels of resources and empowerment to accomplish an accelerated product development project.

True

A tall structure is a management structure characterized by an overall narrow span of management and a relatively large number of hierarchical levels.

women

According to research, _____ typically score higher on social and emotional skills.

improvised management

According to the leadership grid, _____ means the absence of a management philosophy, where managers exert little effort toward interpersonal relationships or work accomplishment.

"What was the volume of business over the past five years?"

All of the following are questions relevant to human resource planning EXCEPT:

True

Authentic leadership refers to individuals who know and understand themselves, act consistently with high ethical values, and empower others.

False

Divisions are created, in functional structures, as self-contained units with separate functional departments for each division.

False

Fortunately, today, part-time and temporary workers are not often used by most companies.

Situational theory

Hersey and Blanchard are responsible for which theory?

False

Homogeneous top management teams tend to be broadminded in their perspectives.

income, nationality, pay level, work style

Inclusive dimensions of diversity include:

True

Interactive leadership means that the leader favors a consensual and collaborative process, and influence derives from relationships rather than position power and formal authority.

True

Matching the leader's style with the situation by changing factors in the situation to achieve the best match is the basic idea with Fiedler's contingency theory.

False

Most organizations today discourage managers to delegate authority to the lower levels given the challenges to meet customer needs and adapt to the environment.

True

Ohio State University researchers identified two major behaviors called consideration and initiating structure.

False

Productive innovation refers to innovations in products, services, or processes that radically change an industry's rules of the game for producers and consumers.

True

Prohibition of discrimination of qualified individuals by employers on the basis of disability and the requirement that "reasonable accommodations" be provided are enforced by the Americans with Disabilities Act of 1990.

Scalar Principle

Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which principle?

False

Research shows that realistic job previews lower employee satisfaction and increase turnover.

Reduced costs associated with high turnover, absenteeism, and lawsuits

Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity?

what; how

Strategy defines _____ to do (it) while organizing defines _____ to do (it).

employee-centered leaders

The Michigan researchers used the term _____ for leaders who established high performance goals and displayed supportive behavior toward subordinates.

organizational chart

The _____ delineates the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization.

False

The acceptance of mistakes, the freedom to discuss ideas, and the assignment of nonspecialists to problems are characteristics of creative organizations or departments.

False

The acceptance theory of authority argues that managers have authority because employees do not have a choice in choosing to accept their commands.

True

The deployment of organizational resources to achieve strategic goals refers to organizing.

Traits

The distinguishing personal characteristics of a leader are known as:

environment that requires speed.

The horizontal linkage model is best applied to a:

True

The most important component of a successful diversity strategy is management commitment, leadership, and support.

False

The three distinct steps for achieving behavioral and attitudinal change with organizational development are planning, changing, and stabilizing.

True

The three primary goals of HRM are to attract the right people, manage talent so people achieve their potential, and maintain the workforce over a long term.

customers

Today's most successful companies are including _____ directly in the product and service development process.

race

Traditional model dimensions of diversity include:

False

Transformational leaders are hardworking, tolerant, and fair-minded, but are not as capable of leading change as are transactional leaders.

chain of command

Unity of command and the scalar principle are both closely related to the:

force field analysis

What is the process of determining which forces drive and which resist a proposed change?

Subordinates accept it.

Which of the following characteristics distinguishes authority?

Survey feedback activities

Which of the following is an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent?

Applicant's ancestry/ethnicity

Which of the following is inappropriate to ask on an employment application?

Culture change

Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?

Leader-member relations

Which of the following refers to group atmosphere and members' attitude toward and acceptance of the leader?

Generation Y

Which workforce generation category is characterized as ambitious but lacking loyalty to the organization?

Different assessment and goals

You are the production manager for Connor's Construction, Inc. You decide to change the production procedure to increase efficiency. One of your long-time foremen is resisting the change, insisting that the idea won't work. Which of the following obstacle is he exhibiting?

E-cruiting

_____ dramatically extends the organization's recruiting reach, offering access to a wider pool of applicants and saving time and money.

Division of Labor

_____ is also referred to as work specialization.

large-group intervention

_____ is an approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change.

Managing diversity

_____ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized.