Management Final

Research has found that ________ people tend to be higher performers in a variety of jobs

Conscientious

Which of the following is a component of surface level diversity?

Ethnicity

Step five of the decision making process

Evaluate alternatives

The decision making conditions of certainty, uncertainty and risk are relevant while the decision maker is

Evaluating alternatives

The ____ component of an attitude is derived from the feeling that an individual has about another person or situation

Perception

Goal specificity has been shown to be consistently related to

Performance

Aria has been performing successfully at work for several months and believes she will get a pay raise for her performance. this is an example of ______ expectancy

Performance to outcome

Which types of reinforcement are generally accepted as means for increasing the frequency of desired behavior?

Positive reinforcement and negative reinforcement

______ is the extent to which a decision maker is willing to gamble when making decisions

Risk propensity

Which conflict resolution strategy entails giving the other party what it wants

accommodating

according to the equity theory inputs include all of the following except

all of these (education, experience, effort loyalty)

Which of the following is not true about constructive conflict

it works best when people focus on their emotions

The avoiding strategy entails a ____ concern for your interest and a ___ concern for the interest of another party.

low, low

Ivan is trying to understand the concern of an angry customer but several employees keep interrupting the conversation, these interruptions are an example of

noise

Physical movements and body language are forms of

non-verbal communication

When conflict begins to escalate one of the best ways to prevent further escalation is

react equivalently to the other party and not overreact

intrinsic work values are defined as

values related to the work itself

In the job characteristics theory, which of the following is not a factor presumed to cause the emergence of psychological states?

Experienced responsibility

Step seven of the decision making process

Implement the plan

which of the "big five"personality dimensions is associated with being polite good matured cooperative and forgiving

agreeableness

Which of the following is not a recommended conflict resolution behavior

reaching out

Neuroticiam

Tends to experience unpleasant emotions such as anger depression anxiety may be subject to mood swings

Marcos believes that men make better managers than women Marco's attitude is an example of

The "like me" bias

People with a strong need for affiliation often work jobs with

A lot of inerpersonal skills

Step six of the decision making process

Choose an alternative

Decision making is

Choosing one alternative from among several

Step three of the decision making process

Determine the decision type

Step four of the decision making process

Generate alternatives

Which of the following is a component of deep level diversity?

Goals

According to Herzberg's dual stucture theory motivation factors were often cited as the primary causes of

Higher performance and pay

according to Herzberg, ______ happiness includes things such as pay status and working conditions that produce an acceptable work environment and whose absence leads to dissatisfaction.

Hygiene

Which of the following statements about brainstorming is false?

Ideas are recorded in secret

Step two of the decision making process

Identify the problem

All of the following are true about stereotypes EXCEPT that they

Lead to an appreciation of individual differences

Emotional intelligence includes all of the following EXCEPT

Locus of control

Satisficing refers to making a ______ rather than a ______ decision.

Satisfactory, Optimal

_______ is the process of screening out information that we find uncomfortable with our contradicts our beliefs

Selective perception

Extroversion

Sociable talkative open to creating new relationships, introverts are on the other end of this scale

A key component of equity theory is that employees compare their own input/output ratios with the input/outcome ratios of other employees. What is the term for this phenomenon?

Social contract

Step one of the decision making process

State the situational goal

The feedback phase of the communication process is initiated when the _____ the message.

The receiver responds to

Openness

Willing to listen to new ideas and change their own ideas beliefs and attitudes in response to a person

individual organizations value conflict occurs when

an employees values conflict with the values of the organization

For effective communication to take place both parties must

attach the same meaning to the symbols used in the message

Which conflict resolution strategy embodies a "nobody wins nobody loses" mindset

avoiding

Which conflict resolution strategy includes ignoring the conflict and denying that it exists?

avoiding

participation occurs when employees

become fully vested in a benefits program

The medium used to send information is called the

channel

Which conflict resolution strategy embodies the "i win you win" mindset

collaborating

all of the following are steps in an individuals formation of equity perception EXCEPT

comparing their own circumstances with those of a comparison other

which conflict resolution strategy embodies the "I love you win" mindset

competing

_____ is the process by which the receiver of the message interprets its meaning

decoding

According to the rational decision making approach, what is the first step of the decision making process

evaluate alternatives

_____ theory assumes that people are motivated to work towards a goal if they want that goal and think that they can achieve it

expectancy

The ____ is the individual group or organization interested in communicating a message to another party.

sender

which conflict resolution strategy embodies the "i win you lose" mindset

competing

which conflict resolution strategy embodies the "we both win some and lose some" mindset

compromising

a person who tends to see in a positive light and be in a good mood most of the time has a high level of

conscientiousness

which of the big five personality traits is associated with being careful thorough responsible organized hard working achievement oriented and persistent.

conscientiousness