Management - Fundamentals of HR CH1 HW

sustainability

! - A firm is practicing ___ if it is able to make a profit without depleting any of its resources, including employees, natural resources, and the support of the surrounding community.

Evidence

! - based HR uses data to understand how human resource practices affect the company's performance.

performance

! In a high-______ work system a firms technology, organizational structure, people, and process work together effortlessly. This results in the firm having an advantage in the competitive environment.

external

! Internet job postings, online social networks, and college recruiting events, are all examples of _______ sources for recruitment.

performance management

! Make sure that the activities of employees match the organization's goals is called

Employee Relations

! The HR-function that handles attitude surveys, labor-relations and outplace services is (two words)

stakeholders

! The entities with an interest in an organization's success are called

Financial data

! Typical HR departments help establish policies related to all of the following EXCEPT promotions hiring benefits discipline financial data

human resource planning

! When a company attempts to determine what type of employees it needs to meet its objectives as well as the number of employees it will need, it is in the process of (three words)

Human resources are valuable Human resources are rare Human resources have no good substitutes Plus: Human resources can NOT be imitated

! Which of the following describe the essential qualities of HR? Human resources are valuable Human resources are rare Human resources can be imitated Human resources have no good substitutes

a high-performance work system

! XYZ Company has a competitive advantage because its structure, people, and process work together seamlessly. This describes

Development

! _____ is an effort by an organization to help employees acquire skills, behavior, and knowledge for a specific job.

Selection

! _____ is the part of the recruitment process by which the organization attempts to identify applicants with knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals.

overall direction of the company

All of the following are areas in which supervisors have responsibilities related to HR functions EXCEPT

Ethical Practice

Applying INTEGRITY, ACCOUNTABILITY, and other core VALUES; ex: maintaining CONFIDENTIALITY, REWARDING ethical behavior, and responding to reports of unethical conduct.

preparing employee handbooks and company newsletters.

The human resource department maintains positive

recruitment

The process by which an organization seeks applications for potential employment is called

workforce analytics

The use of quantitative tools and scientific methods to analyze data from HR databases to make evidence-based business decisions is called

analysis

Trevor is tasked with obtaining detailed information about the jobs in his organization. He is performing a job _____

Business Acumen

UNDERSTANDING how information can be used to SUPPORT the ORGANIZATION STRATEGY; Behaviors: gaining and applying knowledge of business principles and how HR functions relate to business success

Global and cultural effectiveness

VALUING & CONSIDERING OTHERS PERSPECTIVES; behaviors: acquiring knowledge of others cultures, RESOLVING CONFLICTS, and supporting INCLUSIVENESS so that all can contribute.

more satisfied customers greater employee productivity more favorable company reputation

What are likely outcomes of an effectively managed human resource department?

Customers, employees, shareholders, the community

What entities are considered stakeholders of a firm?

other companies can groom their employees to closely imitate them

What is NOT an essential characteristic of a company's most talented and experienced employees? they are valuable employees of that caliber are hard to find No other resource can be substituted for them Other companies can groom their employees to closely imitate them

Job design

What is the process of defining the way work will be performed and the tasks that a given job requires?

sustainable competitive advantage

When a firm is better than competitors at something and is able to stay better at it over a length of time, it has

Online social network College recruitment events Internet job postings

Which of the following are external sources of recruitment?

Job Analysis

Which of the following describes the process of getting detailed information about jobs?

union organization

Which of the following is NOT an important practice in HRM? union organization employee relations training development recruitment

Human Resource Management

Chantal helps recruit and hire employees and provide employees with information about time off polices. she is also involved with correcting poor employee behavior

Pay and benefits

Of the following, which plays an important role in employee motivation, especially when linked to the individual's or group achievements?

Training and Development

Organizations provide ways for employees to expand their knowledge or refine their skills through which of the following?

relationship management

handling PERSONAL INTERACTIONS necessary for providing services and supporting the organizations GOALS

Communication

involves the skills needed to EXCHANGE INFO with others INSIDE and OUTSIDE the ORGANIZATION. behaviors: expressing info clearly, providing CONSTRUCTIVE FEEDBACK, and LISTENING effectively

discipline, hiring, benefits, promotions

The HR department is involved in establishing and administering personnel policies related to which of the following?

Leadership and Navigation

DIRECTING the organization's PROCESS and PROGRAMS. behaviors: having consistently with the organizations CULTURE, ENCOURAGING COLLABORATION, or setting a VISION for the HR function or organization

development

In addition to training, what activity is often offered for employees to acquire further knowledge, skills, and behaviors that enhance their ability to perform their jobs?

Consultation

HR employees guiding others in organization, through: BEHAVIORS (coaching, gathering DATA to support business DECISIONS, senior level, designing solutions in support of business strategy)

record keeping

Human resource management requires careful and discreet _________

Critical Evaluation

INTERPRETATION of INFO needed for making BUSINESS DECISIONS; behaviors: gathering relevant data, applying STATISTICAL knowledge to understand data, finding ROOT cause of PROBLEMS

Employee Development Long-term planning Justice and fairness

In a firm that practices sustainability, the HR department focuses on which of the following?