Management homework questions

​Smithy's, the local coffee​ shop, is switching to an online pay system. What kind of organizational change are they​ facing? A. Changing technology B. Changing assets C. Changing people D. Changing strategy E. Changing structure

Changing technology

Which one of the following best describes a dynamic​ environment? A. The source of raw materials is located in a foreign country. B. Only one major change in production methods has been introduced in the last 20 years. C. Product demand varies little from year to year. D. Competitors move into and out of the industry frequently. E. Sales vary with the seasons.

Competitors move into and out of the industry frequently.

When customers buy an Entegra​ motorhome, they expect to be able to use their​ half-million dollar motorhomes without having to return for warranty work. Entegra is known as the industry leader in quality and sells more motorhomes in its class than any other producer. From this we can conclude that​ _____________. A. Entegra has figured out a way to justify its high prices B. quality is expensive C. Entegra has used quality to create a sustainable competitive advantage D. ​Entegra's strategy is to give customers the amenities they want E. ​Entegra's workforce is well trained

Entegra has used quality to create a sustainable competitive advantage

Banks want to be viewed as​ conservative, trustworthy,​ solid, and​ safe, and they expect their employees to convey that message to the customers. Which one of the following would be most effective in portraying the desired​ culture? A. Playing​ hip-hop or rap music over the sound system B. Decorating with​ bold, bright primary colors C. Displaying whimsical art on the walls of the​ bank's lobby D. Allowing employees to post their​ children's artwork in the lobby E. Expecting bank employees to dress and behave conservatively

Expecting bank employees to dress and behave conservatively

Which one of the following statements best reflects the classical view of social​ responsibility? A. A firm must consider the impact of its activities on the environment in addition to obeying all applicable laws. B. If a business chooses to contribute to charitable​ activities, it is not maximizing shareholder wealth. C. Although the cost is​ higher, we will purchase raw materials only from suppliers in countries that respect human rights. D. Our company lives in this​ community, so we believe we should contribute to its​ well-being in more than just financial ways. E. Our company has three equal​ goals: Meet our financial​ targets; protect the​ environment; and behave as a good corporate citizen.

If a business chooses to contribute to charitable​ activities, it is not maximizing shareholder wealth.

Which one of the following is the best example of a strategic​ plan? A. The​ mid-level manager sets goals for her department for the next six months. B. The​ vice-president of finance decides to replace the controller because profits are down. C. The​ first-line supervisor of the boat manufacturer assigns work orders to specific machines for the coming week. D. The group home manager begins to build a file on one of her employees to demonstrate poor performance with the intent of eventually terminating her employment. E. In the movie Moneyball​, the team manager decided to use statistical data to analyze and place value on the players he picks for the team.

In the movie Moneyball​, the team manager decided to use statistical data to analyze and place value on the players he picks for the team.

Google is known as a company that is constantly moving to the​ "edge" with new ways of leveraging technology in their operations and products. Which cultural dimension does this​ represent? A. Innovation and risk taking B. Aggressiveness C. Stability D. Attention to detail E. People orientation

Innovation and risk taking

Which one of the following indicates the presence of a​ problem? A. Revenues are higher than anticipated. B. Expenses exceeded the budget because of an unexpected​ one-time expense. C. Management projected a profit margin of​ 15% but earned only​ 12%. D. An increase in orders opens several production positions for which the firm has many applications already. E. A dock​ workers' strike delays the arrival of​ components, causing the firm to use parts from inventory.

Management projected a profit margin of​ 15% but earned only​ 12%.

Which of the following is not a reason that managers need to​ plan? A. Establishes a coordinated effort B. Lessens wasteful activities C. Minimizes timing D. Establishes goals E. Reduces uncertainty

Minimizes timing

During his​ orientation, Ned heard the story of how​ Disney's president laid sod at the resort hotel the night before Disney World opened. Through the retelling of this and other​ stories, ____________. A. the company illustrates its work standards to new employees B. Ned learned the corporate officers are just regular guys C. Ned understood the​ company's mission and vision D. Ned learned his job description does not limit his responsibilities E. Ned learned about the corporate culture

Ned learned about the corporate culture

Top managers of McDoogals decided to put their new restaurant on the campus of City University. This is the first new restaurant for McDoogals in 25 years. This is an example of what type of​ decision? A. Satisficing B. Rational C. Organizational D. Structured E. Nonprogrammed

Nonprogrammed

​__________ is often called the primary management function. A. Organizing B. Leading C. Planning D. Motivating E. Controlling

Planning

It is only after ordering and picking up her new desk that Danielle realizes the desk is too big for her office. This is an example of a failure in which​ step? A. Step 4 B. Step 1 C. Step 7 D. Step 3 E. Step 5

Step 7

​__________ is a​ company's ability to achieve its business goals and​ long-term shareholder value by integrating​ economic, environment, and social opportunities into its strategy. A. Subsidiary compliance B. Social responsibility C. Sustainability D. Greening E. Alignment

Sustainability

Which one of the following best exemplifies formal​ planning? A. A​ mid-level manager discusses with her subordinates how they will go about meeting organizational goals. B. The senior management team meets annually offsite to discuss the external and internal environments and to record goals and objectives for the firm for the next year. C. A​ first-line supervisor takes time on Sunday night to think about how he will deploy his employees during the coming week. D. A department head reads the strategic planning report then files it away. E. The head of marketing develops her goals without considering whether they are in sync with organization goals.

The senior management team meets annually offsite to discuss the external and internal environments and to record goals and objectives for the firm for the next year.

Which view of ethics focuses most on ethical decisions being made to enforce rules fairly and​ impartially? A. Theory of justice view of ethics B. Rights view of ethics C. Sustainability view of ethics D. Corporate social responsibility E. Utilitarian view of ethics

Theory of justice view of ethics

Using less expensive labor or materials from a foreign country provides​ __________. A. an incentive for American unions to renegotiate contracts with American employers B. access to international markets for the​ firm's products C. a competitive advantage D. a tax shelter for excess profits E. a means for the firm to avoid disruptions in its supply chain

a competitive advantage

A problem is present when​ ____________. A. revenues exceed the budget B. revenues exceed projections C. several open positions suddenly occur in an organization D. a discrepancy exists between an existing and a desired state of affairs E. employees leave the organization

a discrepancy exists between an existing and a desired state of affairs

A key characteristic of all organizations is that they have​ __________. A. a mission statement and a vision statement B. customers C. a purpose D. an advisory board E. stockholders

a purpose

A few decades​ ago, PETA​ (People for the Ethical Treatment of​ Animals) pressured Avon to cease its use of lab animals to test its cosmetics although at the time there were no laws prohibiting this practice. When Avon did stop using lab​ animals, we can say it​ ______________. A. violated its covenant with its shareholders to maximize shareholder wealth B. expected an increase in profits from the publicity C. acted with social responsiveness D. met its social obligation E. failed in its fiduciary responsibility

acted with social responsiveness

Jan does not intend to become a manager. It is still a good idea for her to study management because​ ___________. A. without studying​ management, Jan will never understand why some businesses prosper and others fail B. she may one day decide to launch her own business C. understanding how organizations are managed will help Jan find the​ best-fit employer D. as an employee she will still most likely report to a manager E. Jan may someday want to find a mentor and studying management will teach her what to look for

as an employee she will still most likely report to a manager

Reliable Construction prides itself on making sure every measurement is​ exact, and all surfaces are plumb and level. The homeowners are encouraged to look for flaws for the crew to fix. This organization rates high in​ _____________. A. stability B. aggressiveness C. people orientation D. attention to detail E. outcome orientation

attention to detail

It is well known that Disney sets the standard for moving people through wait lines. After customers complained about trying to pick the fastest checkout line—and often failing—the owner of a supermarket visited a Disney theme park to see how they managed their extremely long lines of people. The owner was​ _____________ to find a method that would lead to an advantage over his competitors. A. controlling B. strategizing C. benchmarking D. leading E. negotiating

benchmarking

After working for three days on a client​ presentation, Michael determined that it was good enough for his clients. This is an example of​ ____________ decision making. A. programmed B. rational C. bounded rationality D. timely E. reasonable

bounded rationality

After performing a SWOT​ analysis, managers should develop a strategy that​ _____________. A. anticipates​ competitors' moves B. capitalizes on the​ organization's capabilities and​ competencies, and protects the organization from external threats C. opens new markets for the​ company's products or services D. evaluate past strategies to see if they can be reused E. builds on past successes

capitalizes on the​ organization's capabilities and​ competencies, and protects the organization from external threats

Two significant factors that are reshaping management are​ ______________. A. changes in the workplace and changes in the workforce B. changing demands by stockholders and the failure of unions C. changes in consumer preferences and changes in consumer laws D. globalization and the increasing political instability in foreign countries E. social media and the shift to a regional economy

changes in the workplace and changes in the workforce

​Phil, a quality assurance​ expert, recently left his position in the automotive industry and now works in construction equipment manufacturing. He needs to become familiar with who his​ company's competitors​ are, their competitive​ advantages, their​ locations, their product​ lines, and anything else he can learn about them. Phil is seeking​ ____________. A. core competency B. corporate espionage C. competitive intelligence D. trade secrets E. a​ means-end chain

competitive intelligence

​George, CEO of​ Lotus, Inc., is meeting with his senior management team to decide where Lotus will be five years from now. They are discussing what industries they should enter and leave and where the company should be positioned in its markets. They are also discussing how the many divisions of Lotus will fit into their future. George and his team are using their​ __________ skills. A. interpersonal B. technical C. political D. conceptual E. entrepreneurial

conceptual

Flora is comparing the monthly budget to actual revenues and expenses. Flora is engaged in the​ ____________ function. A. planning B. organizing C. controlling D. coordinating E. directing

controlling

Environmental uncertainty is determined by a combination of​ ___________ and​ ________________. A. ​complexity; simplicity B. ​simplicity; stability C. ​complexity; stability D. degree of​ stability; complexity E. degree of​ change; complexity

degree of​ change; complexity

In a dynamic​ environment, managers should​ _________________. A. develop plans that allow for adjustments to changes in the external environment B. perform a SWOT analysis every few years C. closely adhere to specific plans that are clearly defined and leave no room for interpretation D. delegate all planning to the lowest level in the organization E. outsource the planning function

develop plans that allow for adjustments to changes in the external environment

Each of the dozens of hamburger franchises focus on some feature of its sandwich to persuade customers to prefer its brand to all others. These restaurants are pursuing​ a(n) ___________ strategy. A. cost leadership B. focus C. innovation D. quality E. differentiation

differentiation

Each of the dozens of hamburger franchises focus on some feature of its sandwich to persuade customers to prefer its brand to all others. These restaurants are pursuing​ a(n) ___________ strategy. A. innovation B. differentiation C. focus D. cost leadership E. quality

differentiation

Organizations that engage in formal planning will generally​ ___________. A. be less tolerant of innovative ideas B. rely on past​ successes, which can lead to failure C. earn higher profits and enjoy other positive financial results D. be slower to respond to changes in the external environment E. have lower absenteeism but higher turnover as employees are expected to perform to higher standards

earn higher profits and enjoy other positive financial results

Interest rates for personal loans and homes have been​ increasing, making it more difficult for consumers to borrow money for large purchases. This has also affected the revenues of manufacturers of household​ appliances, furniture, and furnaces. Interest rates are a factor in the​ _____________ component of the external environment. A. ​political/legal B. sociocultural C. technological D. economic E. demographic

economic

​__________ means doing a task correctly. A. Efficiency B. Effectiveness C. Creativity D. Management E. ​Process-focus

efficiency

Because of recent increases in the popularity of its​ products, employees at ABC Corp. have been working longer hours and many Saturdays. Despite the larger​ paychecks, employees are becoming testy and less cooperative. This is typical of a change in​ __________ that might prompt organizational change. A. structure B. labor markets C. marketplace D. employee attitudes E. technology

employee attitudes

Ned tries to keep himself informed about customer preferences and competitor activities. He monitors trade​ journals, economic​ bulletins, and relevant websites. Ned is engaging in​ _____________. A. strategizing B. goal setting C. performing a SWOT analysis D. planning E. environmental scanning

environmental scanning

A​ manager's ________ depends on their own​ morality, values,​ personality, and experiences. A. theory of justice B. success C. rights view D. ethical behavior E. utilitarian view

ethical behavior

McElroy has decided to purchase items at estate auctions near his home in the U.S. and sell them on eBay to buyers in​ Australia, Israel, and other countries around the world. McElroy is engaged in​ _______. A. offshoring B. outsourcing C. nearshoring D. exporting E. licensing

exporting

The term​ ___________ refers to​ factors, forces,​ situations, and events outside the organization that affect its performance. A. economics B. culture C. globalization D. external environment E. regulatory environment

external environment

Ross does enjoy managing the lunch shift at Chez​ le'Steak. It is a fine dining establishment that Ross is very proud of. Ross manages the lunch staff on an every day basis. Which type of manager best describes​ Ross's position? A. Team leaders B. ​First-line manager C. Supervisor D. Middle manager E. Top manager

first-line manager

When Allied Furniture of​ Tulsa, OK, built three plants in Northeast Asia to manufacture seat​ cushions, they were using what common​ practice? A. Foreign subsidiary B. Strategic alliance C. Global sourcing D. Licensing E. Joint venture

foreign subsidiary

One purpose of a formal plan is to​ _____________. A. satisfy shareholders B. meet the requirements of the SEC C. provide job security for upper management D. counter actions taken by competitors E. get the organization from where it is to where it wants to be

get the organization from where it is to where it wants to be

The least risky method in going global is​ ____________. A. forming a strategic alliance B. exporting C. global sourcing D. licensing E. importing

global sourcing

When Montgomery Regional Hospital uses a radiologist in Egypt to read CAT​ scans, they are using what common​ practice? A. Subsidiary B. Importing C. Global sourcing D. Licensing E. Joint venture

global sourcing

​Tyler, the​ supervisor, appointed himself leader of a​ problem-solving team. Early in the​ process, he made his opinion known and criticized the few ideas that came from the team members. It became clear he would entertain no other​ suggestions, so the members gave up and voted in his favor. What happened here is known as​ ______________. A. ​laissez-faire management B. groupshift C. democratic management D. groupthink E. relationship management

groupthink

The purpose of goals is to​ _______________. A. comply with federal regulations B. motivate potential customers C. satisfy the directors elected by the stockholders D. guide management decisions and establish performance criteria E. satisfy shareholders

guide management decisions and establish performance criteria

American heroes tend to be​ loners, like John Wayne characters or​ Superman, because America is​ ___________. A. high in uncertainty avoidance B. high in power distance C. focused in the​ short-term D. high in collectivism E. high in individualism

high in individualism

Lapis has been raised in a country where the society encourages and rewards people for being fair and altruistic. This county is likely to be high in the GLOBE dimension​ of: __________. A. uncertainty avoidance B. ​in-group collectivism C. assertiveness D. humane orientation E. performance orientation

humane orientation

All good strategic management processes start with​ __________. A. doing an internal analysis B. evaluating ideas C. measuring capabilities D. doing an external analysis E. identifying the​ mission, goals, and strategies

identifying the​ mission, goals, and strategies

One significant difference between traditional goal setting and management by objectives​ (MBO) is​ __________. A. in the MBO​ process, goals are set jointly with the person responsible for achieving it B. the MBO goals reduce productivity C. traditional goal setting is more effective D. traditional goal setting is more motivational in nature E. MBO is no longer relevant to​ today's workforce

in the MBO​ process, goals are set jointly with the person responsible for achieving it

One significant difference between traditional goal setting and management by objectives​ (MBO) is​ __________. A. traditional goal setting is more effective B. traditional goal setting is more motivational in nature C. in the MBO​ process, goals are set jointly with the person responsible for achieving it D. MBO is no longer relevant to​ today's workforce E. the MBO goals reduce productivity

in the MBO​ process, goals are set jointly with the person responsible for achieving it

Master Motors has experienced a scrap rate higher than the industry average. This problem is an example of​ ______________. A. ineffableness B. inefficiency C. inefficacy D. ineptitude E. ineffectiveness

inefficiency

Culture can be described as all of the following except​ ________. A. descriptive B. shared C. influenced by competitors D. an​ organization's personality E. perceived

influenced by competitors

As a new manager at Colonial​ Bread, Vince was appalled that the methods currently in use are those put in place by the founder more than half a century ago. Gently Vince suggested to the current​ CEO, son of the​ founder, that​ ______________ was needed to meet the competition and win back customers. A. computers B. a website C. reorganization D. newer equipment E. innovation

innovation

Sam Walton was equally comfortable speaking to the least educated of his customers and his board of directors. All who met him believed he was their new best friend. Sam understood the importance of​ ____________ skills. A. technical B. conceptual C. political D. entrepreneurial E. interpersonal

interpersonal

One major flaw with rational decision making​ is______________. A. human beings are emotional​ creatures, not rational ones B. the process fails to consider the opinions of those tasked with implementing the decision C. multiple alternatives can provide the same outcome D. it assumes all possible alternatives and consequences are known E. too many people have to be involved in the decision

it assumes all possible alternatives and consequences are known

Groups are generally less efficient than an individual when making decisions because​ ___________. A. it takes more time for a group to allow members to contribute their ideas and opinions B. individuals can generate more ideas more quickly than a group C. individual decisions are frequently more accurate than group decisions D. the emphasis in a group is on conformity not efficiency E. group decisions are more readily accepted than individual decisions

it takes more time for a group to allow members to contribute their ideas and opinions

Before the landmark civil rights laws in the​ 1960s, it was illegal for individuals of one race to drink from the same water fountain as those of another​ race, so businesses provided two water fountains in their stores and​ factories, clearly labelled to indicate who could drink from each. This practice was​ __________. A. illegal but ethical B. legal but unethical C. legal and ethical D. illegal and unethical E. required by federal law

legal but unethical

If a​ country's culture emphasized relationships​ (whom you​ know) rather than accomplishments​ (what you have​ done), we would say this culture had a​ _____________. A. low uncertainty avoidance B. low performance orientation C. high humane orientation D. high future orientation E. collectivistic orientation

low performance orientation

In the United​ States, it is not uncommon for an hourly worker to approach the CEO to begin a conversation. This happens​ because, according to Geert​ Hofstede, the American culture displays​ ____________. A. low power distance B. a​ short-term focus C. low individualism D. high power distance E. high collectivism

low power distance

A code of ethics will be more effective if​ _____________. A. rule breakers are dealt with privately B. it is brief C. ​management's actions are hidden from view D. the code is vague and open to interpretation E. management sets the example and deals with unethical behavior promptly and publicly

management sets the example and deals with unethical behavior promptly and publicly

​________ are the people who direct the activities of others in an organization. A. Line workers B. Managers C. Subordinates D. Officers E. Directors

managers

​Bailey, a manager of a national​ discount-chain store, reports to​ Carmen, the district manager. Both Bailey and Carmen are​ _____________. A. middle managers B. ​first-line managers C. top managers D. team leaders E. scientific managers

middle managers

​A(n) __________ is a deliberate arrangement of people brought together to accomplish some specific purpose. A. organization B. workgroup C. ad hoc committee D. department E. team

organization

When managers see things only through their own​ perspective, their focus is called​ __________. A. power distance B. parochialism C. collectivism D. uncertainty avoidance E. assertiveness

parochialism

Edie has received a rush order and is in the process of deciding how to​ re-arrange existing orders to squeeze this one in. Edie is engaged in​ ____________. A. directing B. organizing C. controlling D. coordinating E. planning

planning

Henri Fayol identified five functions all managers perform. These were​ ______________. A. ​planning, organizing,​ commanding, coordinating, and controlling B. ​planning, organizing,​ directing, coordinating, and controlling C. ​organizing, leading,​ coordinating, monitoring, and correcting D. ​organizing, directing,​ coordinating, evaluating, and controlling E. ​planning, organizing,​ directing, evaluating, and controlling

planning, organizing, commanding, coordinating and controlling

What dimension of national culture measures the degree to which people believe that authority is not distributed​ equally? A. uncertainty avoidance B. collectivism C. ​long-term orientation D. power distance E. individualism

power distance

Maria is a very logical person and is facing what she feels is a very important decision. For that​ reason, Maria will be following the model of​ __________ decision making. A. timely B. bounded C. rational D. organizational E. satisficing

rational

If Carl wants his organization to become more​ efficient, he should focus on​ _________________. A. reducing production costs B. meeting​ customers' rigorous demands C. increasing lead times D. increasing idea generation E. improving quality

reducing production costs

Quentin and his team are generating a report that includes a list of the plant and equipment owned by the​ firm, the balances in its financial​ accounts, a skills matrix of its​ employees, and an analysis of news articles written about the firm in the last year.​ Quentin's team is analyzing the​ firm's __________. A. external environment B. resources C. sociocultural and technological environments D. capabilities E. economic environment

resources

Marla is shopping for a copier. The current one has died and the copy jobs are piling up. Rather than spend weeks meeting with sales people and watching demonstrations to find the ideal​ solution, Marla chose the first one that met her use requirements and budget. Marla has​ _____________. A. made a poor decision B. used the​ eight-step process C. made a fully rational decision D. satisficed E. maximized

satisficed

TOMS​ Shoes' practice of giving a pair of shoes to children in need for every pair of shoes that is purchased is which of the following business​ practices? A. Social working B. Social decision C. Social responsiveness D. Social responsibility E. Social strategy

social responsibility

The external environment is said to be​ ________ when there are few new​ competitors, little activity from outside​ groups, and minimal technological breakthroughs. A. opportunistic B. manageable C. dynamic D. rational E. stable

stable

The part of the SWOT analysis that examines the activities an organization does well is​ __________. A. threats B. weaknesses C. opportunities D. structure E. strengths

strengths

At KLM​ Company, the employees know the mission and vision of the company and agree to work toward that vision. They can recite the values of the organization and abide by those values in their work practices. We could say the culture at KLM is​ ______________. A. strong B. democratic C. overbearing D. moderate E. weak

strong

When employees focus their behavior on the key values of the​ organization, the organization is said to have a​ ________ culture. A. omnipotent B. well absorbed C. dynamic D. strong E. ​behaviorally-driven

strong

Maryann is creating the employee work schedule for three weeks from now. Two of her employees have requested vacation for the same time​ period, a common situation that happens nearly every week during the summer. Maryann is facing​ a(n) ________________ problem. A. programmed B. unstructured C. unprogrammed D. structured E. procedural

structured

Business decisions based on communicating openly with various stakeholders to understand their​ requirements, and factoring​ economic, environmental, and social aspects into how they pursue their​ goals, is more likely to achieve​ __________. A. sustainability B. financial success C. market share D. employee satisfaction E. management engagement

sustainability

​Coca-Cola searches worldwide for its top executives. In this way​ Coca-Cola engages in​ _______. A. marketplace globalization B. talent globalization C. product globalization D. outsourcing E. financial globalization

talent globalization

Groups become less effective as decision makers when​ ___________. A. more ideas are presented for consideration B. the group has more than five members C. there is broad diversity of the team members D. the group is dominated by a single person E. the​ eight-step process is followed

the group is dominated by a single person

A recession is​ ending, sales are​ increasing, and production quotas are trending up.​ Still, Forest Hill Mfg. is slow to expand its workforce. Management is afraid the good times​ won't last. This is an example of​ ____________. A. the impact of environmental economics B. the impact of the external environment on jobs and employment C. managerial caution D. the impact of stakeholder relationships E. workforce demographics

the impact of the external environment on jobs and employment

One impact of changes in the external environment is that​ _______________. A. the loss of jobs in some sectors may mean managers may not have enough people with the right skills to do the​ organization's work B. a recession in one country will have a minimal effect on the economies of other countries C. managers​ don't have to worry about finding workers following a recession D. any change in an external environmental element is sure to have a devastating effect on the decisions managers make E. monitoring changes in the external environment increases uncertainty

the loss of jobs in some sectors may mean managers may not have enough people with the right skills to do the​ organization's work

One of the best reasons for allowing groups to make decisions is​ ______________. A. there is less pressure to conform in a group B. responsibility for the decision can be clearly assigned C. the people who are affected by the decision are often the best qualified to make decisions that affect them D. decisions can be made faster E. group decisions are consistent with an authoritarian environment

the people who are affected by the decision are often the best qualified to make decisions that affect them

A common problem that plagues organizational plans is​ _____________. A. everyone wants to use it B. the plan is used to limit the number of employees C. the plan is used to make decisions regarding purchases D. they are never finished E. the plan becomes the desired end of a protracted process rather than a useful tool for creating organization success

the plan becomes the desired end of a protracted process rather than a useful tool for creating organization success

As the manager of a large accounting department with 22​ employees, Jasmin is often faced with ethical decisions. Her decisions are guided by her commitment to respecting the privileges of her employees - especially their privacy. Which perspective of managerial ethics is Jasmin​ using? A. the theory of justice view of ethics B. the rights view of ethics C. social responsibility D. the code of ethics E. the utilitarian view of ethics

the rights view of ethics

Environmental​ ________ refers to the degree of change and complexity in the​ organization's environment. A. challenge B. dynamics C. risk D. pace E. uncertainty

uncertainty

Lori is facing a new dilemma. She must decide whether Joanne or Dawn will be able to move into the vacant office. This kind of thing​ doesn't happen often around here. Lori is facing what kind of​ problem? A. organizational B. satisficing C. unstructured D. programmed E. rational

unstructured

The Affordable Care Act allowed states to establish a health insurance marketplace so people without insurance could purchase it. State officials had never faced a situation like this before. This was​ a(n) __________. A. programmed problem B. regulated problem C. structured problem D. unprogrammed problem E. unstructured problem

unstructured problem

The​ _______ view of ethics is demonstrated by the​ phrase, "the ends justify the​ means." A. justice B. ethical C. utilitarian D. reasonable E. rights

utilitarian

Social responsibility​ ________________. A. views a business as a moral agent B. requires a business to maximize shareholder wealth C. ignores shareholder wealth in favor of the greater good for society D. implies that a business has an obligation to function in ways that improve the environment E. allows a business to bend the law in pursuit of profits

views a business as a moral agent

One rationale for studying management is​ _______________. A. students of business are likely to become managers soon after graduation B. we​ don't have enough time to learn by trial and error C. we can all benefit from improving the way organizations are managed D. being a manager makes life less stressful E. management is a complex and nearly incomprehensible subject

we can all benefit from improving the way organizations are managed

Today management emphasizes quantity. Then a customer calls with a serious​ complaint, and tomorrow management changes its emphasis to quality. This company has​ a(n) __________ culture. A. ineffective B. efficient C. weak D. conflicted E. strong

weak

Which of the following statements best explains why customers are important to​ managers? A. Without​ customers, most organizations would cease to exist. B. Only customers generate ideas for product improvements. C. Employee attitudes play no role in customer satisfaction. D. Employees must be willing to do​ what's necessary to please the customer. E. Focusing on customers is the responsibility of marketers.

without customers, most organizations would cease to exist

During times of uncertainty and constant​ change, a​ _____________ plan is better than a​ __________ one. A. ​directional; specific B. ​short-term; long-term C. ​tactical; operational D. ​contingency; formal E. ​single-use; standing

​directional; specific

At​ UPS, business was strong but profits were​ down, leading managers to look for ways to increase profits from existing operating income. At this​ point, the managers of UPS are at the​ __________ step in the​ decision-making process, which is​ ____________. A. ​third; developing alternatives B. ​first; identifying the problem C. ​fifth; selecting an alternative D. ​second; identifying decision criteria E. ​fourth; analyzing alternatives

​first; identifying the problem

Congress is considering an increase in the minimum wage. Malinda operates an independent restaurant and is afraid this proposed increase will cause her business to become unprofitable.​ Malinda's concern falls into the​ ______________ component of the external environment. A. ​socio/cultural B. global C. technological D. ​political/legal E. demographic

​political/legal

Lawrence is considering a move of his light industrial firm to a site outside of town that is zoned for agricultural use. Before he can begin to​ build, the site will have to be rezoned. Lawrence is dealing with a factor in the​ ______________ component of the external environment. A. economic B. global C. ​political/legal D. sociocultural E. technological

​political/legal