Management test #2

. Discuss the contributions and criticisms of Taylor's scientific management

Contributions of scientific management are that it demonstrated the importance of compensation for performance, initiated the careful study of tasks and jobs, and demonstrated the importance of personnel selection and training. Criticisms of scientific management are that it did not appreciate the social context of work and higher needs of workers, did not acknowledge variance among individuals, and tended to regard workers as uninformed and ignored their ideas and suggestions

According to Douglas Mcgregor, Theory X and Theory Y provide two opposing views of workers: Theory X recognizes that workers will avoid work whenever possible.

False

An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.

False

Frederick W. Taylor developed systems thinking and emphasized the 14 principles of management that should guide managerial behavior.

False

The Hawthorne studies resulted in the movement towards scientific management.

False

The humanistic perspective contains three subfields: scientific management, bureaucratic, organizations, and administrative principles

False

Which of the following is not an advantage to a bossless work environment?

Higher overhead costs

Which of the following is not an assumption of Theory Y?

The capacity to exercise a relatively high degree of imagination, ingenuity, and creativity in the solution of organizational problems is narrowly distributed in the population

Fayol's unity of command principle emphasizes that each subordinate receives orders from one--and only one--superior.

True

Supply chain management refers to managing the sequence of suppliers and purchasers and covers all stages of processing, from obtaining raw materials to distributing finished goods to consumers.

True

Theory Y proposes that organizations can take advantage of the imagination and intellect of all of their employees.

True

Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which management philosophy?

administrative principles approach

. The four subfields of the classical perspective include

administrative principles, bureaucratic organizations, management science, and scientific management.

A subfield of the classical perspective that focuses on the total organization rather than the individual worker and delineates the management functions of planning, organizing, commanding, coordinating, and controlling is called th

admirative principles approach

UPS is successful in the package delivery market. One important reason for this success is the concept of:

bureaucracy

Max Weber felt selection of employees should be based on:

competence

. Scientific management stresses the satisfaction of employees' basic needs as the key to increased productivity.

false

Scientific management focuses on employee competence, whereas the administrative principles approach focuses on work flow through the organization.

false

Scientific management stresses the satisfaction of employees' basic needs as the key to increased productivity.

false

. Which of the following management perspectives occurred first?

humanistic perspective

Mary Parker Follett contributed to which of the following perspectives on management?

humanistic perspective

Matrix Dress Designs operates using the concept of empowerment, where employees act independently and with management facilitating rather than controlling workers. These qualities represent which management approach?

humanistic perspective

The __________ on management emphasizes the importance of understanding human behaviors, needs, and attitudes in the workplace.

humanistic perspective

__________ emphasizes the importance of understanding human behaviors, needs, and attitudes in the workplace, as well as social interactions and group processes

humanistic perspective

Whereas scientific management focuses on __________, administrative principles approach focuses on __________.

individual productivity; the total organization

Chester Barnard felt that _______ could help a poorly managed organization

informal relationships

Frederick Taylor's contributions were in the field of:

management science

Operations research grew directly out of World War 11 groups and is based on:

mathematical model building

Management science emerged after World War 11 to treat problems associated with:

modern global warfare

__________ refers to the field of management that specializes in the physical production of goods or services.

operations management

.Disney's Fast Pass program is an example of the application of:

quantitative techniques

According to Weber's ideas on bureaucracy, organizations should be based on:

rational authority

__________ emphasizes scientifically determined jobs and management practices as the way to improve efficiency and labor productivity.

scientific management

Which of the following is a subfield of the classical management perspective that emphasized scientifically determined jobs and management practices as the solution to improving labor productivity

scientific managment

Henri Fayol and Charles Clinton Spaulding were significant contributors to

the administrative principles approach

A "dairy farm" view of management (i.e., just as contented cows give more milk, satisfied workers will produce more work) was espoused by:

the human relations movement

A significant contribution of Chester Barnard was the concept of:

the informal organization

. The field of management that specializes in the physical production of goods or services refers to operations management.

true

Follett and Barnard were early advocates of a more humanistic perspective on management that emphasized the importance of understanding human behaviors, needs, and attitudes in the workplace, as well as social interactions and group processes

true