Management Test 3

a ____ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers and co-workers, as well as the employees themselves

360-degree feedback

Which of the following statements about employee separation is true?

Functional turnover is the loss of poor-performing employees who choose to leave the organization

_____ is the form of sexual harassment in which employment such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to sexual harassment.

Quid pro quo sexual harassment

Which of the following should managers do in order to minimized the problems inherent in firing employees?

They should give employees a chance to change their behavior before hiring them

_____ is the degree to which workers possess the knowledge, skills, and talent needed to do a job well.

ability

_______ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

affective conflict

all job applicants for a position in an interior design company were given 10 swatches of fabrics of different colors and textures, 30 different pain chips, and 6 different floor treatments. They were then told to select the best fabric, paint, and floor treatment for an office. this selection test can be categorized as ____

aptitude test

______ are procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative. job-related information not provided by applicants

background checks

which of the following is an example of a subjective performance measure?

behavioral observation scale

which of the following types of conflicts is most strongly associated with improvements in team performance?

cognitive conflict

in order to cut costs and improve efficiency, old assembly line of chocolate manufacturing company is being replaced by a system of employees working in groups. under the new system, each person does several jobs because each of them have been trained to do others' tasks. the chocolate manufacturing company is using_____

cross-training

______ is intentional discrimination that occurs when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethnic group, national origin, or religious beliefs

disparate treatment

____ can be best defined as the loss of high-perforin employees who voluntarily chose to leave a company

dysfunctional turnover

According to ______, people will be motivated at work when they perceive that they are being treated fairly.

equity theory

_____ holds that people will be motivated to the extent to which they believe that their efforts will lead to good performance, that good performance will be rewarded, and that will be offered attractive rewards.

expectancy theory

dylan worked hard on his latest project at work and did it exceptionally well in the hope that his boss might give him a raise. the other words, dylan was looking for a ____ reward

extrinsic

ince teams that get stuck in the storming stage will be strained but productive, it is important for team leaders to focus the team on balancing cognitive and affective conflict

false

Which of the following is NOT a basic component of goal-setting theory?

goal congruity

on the basis of research evidence, the two basic categories of needs are ___-

higher-order and lower-order needs

former female employees of a national real estate brokerage firm claimed that they were subjected to lewd remarks, unwanted groping, and sexual propositions by male co-workers. according to their attorney, "the firm created a frat-house culture and then failed to do anything about it." their suit claims the women were victims of ____

hostile work environments

________ can be best defined as the process of finding, developing, and keeping the right people to form a qualified work force.

human resource management

In expectancy theory, _____ is the perceived relationship between performance and rewards.

instrumentality

a concert pianist had always wanted to play jazz and was elated when he got the opportunity to play piano with a group of talented New Orleans jazz musicians. He experienced a(n) reward

intrinsic

reinforcement theory says that behavior is a function of _____

its consequences

two of the most important results of a job analysis are _____

job descriptions and job specifications

_____ is a multiplicative function of motivation times ability times situational constraints

job performance

self managing teams are different from semi-autonomous work groups in that team members:

manage and control all of the major task directly related to production of a product or service with out first getting approval from management

Which of the following statements about employee turnover is true?

one of the best ways to discourage turnover is to link pay directly to performance

In equity theory, ____ refers to the fairness of the process used to make reward allocation decisions.

procedural justice

which of the following kinds of teams is always temporary?

project team

A(n) ____ is defined as group that has the authority to make decisions and solve problems related to the major tasks of producing a product or service.

semi-autonomous work group

an organization that rewards its team members through gainsharing is ____

sharing the financial value of performance gains

______ is a term used by work teams to describe when workers withhold their efforts and fail to perform their share of the work

social loafing

______ is one of the disadvantages associated with the use of work teams

social loafing

in class discussion, SHRM was discusses in term of aligning the human resource system with the goals of the organization. What does SHRM stand for?

strategic human resource management

teams are typically required when:

task require multiple perspectives

according to the model of work motivation and performance, and unsatisfied need produces _____

tension

_______ means providing opportunities for employees to develop the job-specific skills, experience, and knowledge they need to do their jobs or improve their performance

training

job analysis is a purposeful, systematic process of collecting information on the important work-related aspects of a job.

true

motivation is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal

true

structural accommodation means giving teams the ability to organizational structures, policies, and practices if it helps them meet their stretch goals

true

to enhance work team effectiveness, managers should carefully set team goals and priorities and take care hen selecting, training and compensating team members

true

According to the expectancy theory, ______ affect the conscious choices that people make about their motivation

valence, expectancy, and instrumentality

a local hospital ran into a funding problem when it tried to build a new-state-of-the-art pediatric unit. the hospital management asked a group of physicians, hospital volunteers, and staff to develop and implement a plan to raise the necessary money. this group of people with complementary skills formed a ______

work team

a(n) ______ is defined as a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes.

work team