Management Test

Choosing between a differentiation strategy and an overall cost leadership strategy is an example of

a decision

Roxanne is a manager at Geronimo Gaming. She recently attended a seminar on goal setting. She wishes to use goals to provide a sense of direction to her staff. She is using goals as

a guide to action

Bierderlack has a policy that states that more than three absences in a six-month period shall result in a suspension. Colleen, the manager, has just decided to suspend one of her shift employees for violating this policy. This is an example of

a programmed decision

Nonprogrammed decisions are made in response to situations that are

all of these

Associated with the condition of ____ is the lowest possibility of failure.

certainty

Which of the following means that all the information the decision-maker needs is fully available?

certainty

Which of the following is a choice made from available alternatives?

decision

Managers are often referred to as

decision makers

Mark, a production manager at Kaylie's Kookware, recently chose to schedule his workers to work overtime. His alternative was to hire more workers. He is now monitoring the consequences of his choice. This is an example of

decision-making

____ refers to the process of identifying problems and then resolving them.

decision-making

Examples of nonprogrammed decisions would include the decision to

develop a new product or service

The effectiveness of goals depends on the extent to which goal achievement is linked to:

empowerment opportunities

Which of the following is not a reason why planning positively affects a company's performance?

goals and plans provide legitimacy for customers

____ specify future ends and ____ specify today's means.

goals; plans

____ is a vital part of good management because decisions determine how the organization solves its problems, allocates resources, and accomplishes its goals.

good decision making

____ is primarily responsible for operational goals/plans.

lower management

Which of these is(are) primarily concerned with tactical goals/plans?

middle management

An organization's ____ describes what the organization stands for and its reason for existence.

mission

Which of the following symbolizes the legitimacy of the organization to external audiences?

mission statement

The ____ is the basis for the strategic level of goals and plans which in turn shapes the ____ and ____ level.

mission, tactical, operational

Good examples of ____ decisions are strategic decisions.

nonprogrammed

Two area banks, Bank A and Bank B, decided to merge their operations. This is an example of a

nonprogrammed decision

When a small community hospital decides to add a radiation therapy unit, it is considered a

nonprogrammed decision

Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?

operational goals

Which of the following is NOT a tool for executing a plan?

operations map

A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n)

plan

A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n):

plan

refers to a desired future state that an organization attempts to realize.

plan

Which of the following is not a step in the organizational planning process?

plan marketing tactics

____ is the act of determining the organization's goals and the means for achieving them.

planning

____ decisions are associated with decision rules.

programmed

Nordstrom Department Store's "No questions asked - Return's Policy" is an example of a(n)

programmed decision

Programmed decisions are made in response to ____ organizational problems.

recurring

Under conditions of ____, statistical analyses are useful.

risk

Which of the following means that a decision has clear-cut goals and that good information is available, but the future outcomes associated with each alternative are subject to chance?

risk

Chris Linsey has been assigned to conduct a situation analysis for the plumbing supply company she works for. As part of this assignment, Linsey will:

search for the strengths, weaknesses, opportunities, and threats that impact her firm

Broad statements describing where the organization wants to be in the future are called:

strategic goals

____ is the set of decisions and actions used to formulate and implement strategies that will provide a competitively superior fit between an organization and its environment.

strategic management

The planning process begins with which of these?

the development of a mission statement

____ is primarily responsible for strategic goals/plans.

top management