Management Theory/Practice Quiz Prep Ch. 9

Which of the following are forms of disabilities as identified by the ADA? (Choose every correct answer.)

Alcoholism Visual impairments Physical impairment from heart disease Speech impairments

Identify statements that highlight the impact of minorities and immigrants on the U.S. workforce. (Choose every correct answer.)

Black, Asian, and Hispanic workers hold more than one of every three U.S. jobs. Foreign-born workers make up more than 17 percent of the U.S. civilian labor force.

Which of the following is NOT identified by the ADA as a form of disability?

Broken arm

Which of the following statements are TRUE regarding the cultivating of diversity for organizations? (Choose every correct answer.)

Cultivating diversity needs to be supported by the personal commitment of individual managers. Cultivating diversity needs to be an organizationwide effort. Cultivating diversity needs to be well planned.

Which of the following are traits that may be associated with candidates who are likely to succeed in a global environment? (Choose every correct answer.)

Cultural adventurousness Business knowledge Sensitivity to cultural differences Willingness to take risks

Which of the following statements are true concerning bribes in international business culture?

Danish companies have a low likelihood of participating in bribery. International business bribery is still relatively common despite antibribery regulations. U.S. employees are legally prohibited from bribing foreign officials.

True or false: Obtaining top management's leadership and commitment is not necessarily critical for diversity programs to succeed.

False

Which of the following is a component of support groups? (Choose every correct answer.)

Feedback on problems Emotional support Career support

The use of bribes is perceived to be an accepted part of commercial transactions in all the following cultures EXCEPT ______ culture.

Finnish

Mentoring programs are designed to do which of the following? (Choose every correct answer.)

Help individuals interact with the informal leadership network within a company Allow experienced workers to teach company norms to inexperienced workers Encourage minorities to assume management roles

Common unexamined assumptions people make concern which of the following? (Choose every correct answer.)

Heterosexual norms The role of women as caregivers The role of men as providers

Which of the following are the staffing options available when establishing operations overseas? (Choose every correct answer.)

Host-country nationals Expatriates Third-country nationals

Lack of cohesiveness in a group can affect performance in which of the following ways? (Choose every correct answer.)

Increased miscommunication Decreased Productivity

Changes occurring in the global workforce include which of the following? (Choose every correct answer.)

Increasing diversity in the workforce Technology allowing more people to work remotely A retiring workforce leading to gaps in leadership

Which of the following are the four cultural dimensions in Hofstede's model? (Choose every correct answer.)

Individualism/collectivism Power distance Uncertainty avoidance Masculinity/femininity

Which of the following are ways an organization can communicate to its employees the commitment top management has to diversity efforts? (Choose every correct answer.)

Link managerial compensation directly to the accomplishment of diversity goals. Incorporate the organization's attitudes toward diversity into its mission statement and strategic plans. Participate in diversity programs and make participation mandatory for all managers.

The changes impacting the size of the U.S. workforce include which of the following? (Choose every correct answer.)

Lower birthrates in the United States Projected retirement of the Baby Boom generation workers Higher competition for the best candidates

Which of the following changes is taking place in the global workforce?

Middle skills jobs are disappearing.

What are methods that a company can use to attract a diverse, qualified workforce? (Choose every correct answer.)

Publicizing their commitment to diversity Executing effective recruiting practices

An organization seeking to benefit from becoming multicultural and employing a diverse workforce should do which of the following? (Choose every correct answer.)

Secure top management's leadership and commitment. Train employees in diversity. Assess the organization's progress toward goals.

How can companies recruit disabled and impoverished people? (Choose every correct answer.)

Send recruiters with job information to the areas where the workers live Offer to house the workers close to the job site Transport the workers to and from the job site

The United States workforce is expected to....

Shrink due to lower birthrates

The main source of problems people have when working abroad is which of the following?

Their own cultural conditioning

Understanding someone else's perspective is difficult because our own ______ and perspectives seem so familiar.

assumptions

A successful manager in a global environment ______.

attempts to understand people from other cultures

An organizational assessment is a key step in managing diversity and should assess an organization's workforce, culture, policies, and practices, in areas such as ______. (Choose every correct answer.)

benefits compensation promotions recruitment

Diversity training programs make an effort to ______. (Choose every correct answer.)

build awareness and skills in this area develop the skills needed to manage a diversified workforce effectively identify and reduce hidden biases

An organization lacking in group ______ will experience mistrust, miscommunication, stress, and attitudinal differences, resulting in decreased performance.

cohesiveness

When group members perceive things and behave in similar ways, the group has ______.

cohesiveness

______ refers to how tightly knit a group is and the degree to which group members perceive, interpret, and act on their environment in similar ways.

cohesiveness

Some of the most common negative effects of diversity that involve misunderstandings, inaccuracies, inefficiencies, and slowness are ______ problems.

communication

The most common source of problems in managing diversity is ______.

communication

Companies that hire a diverse workforce ______.

develop products that meet consumers' needs in regional and international markets

Sources of stress experienced by global managers include culture shock, language barriers, and ______.

differences in work values

The role of support groups is to provide _________ and career support to minority groups.

emotional

Ironically, it is our own cultural conditioning that is an obstacle to us recognizing the degree of ______ in our world view; each of us believes our culture to be superior, and we see the world from that vantage point.

ethnocentrism

The often unconscious tendency to assume something done differently in another culture is being done incorrectly exemplifies ______.

ethnocentrism

Individuals sent from a company's parent country to work in overseas operations are referred to as ______.

expatriates

Employees who are not part of the prevailing group in a monolithic organization usually ______.

have low-status jobs

The importance of diversity for U.S. companies is demonstrated by the growth of ______ in the U.S. workforce.

immigrants

Diversity and inclusion initiatives positively impact an organization's competitive advantage through ______. (Choose every correct answer.)

increased ability to leverage creativity and innovation in problem solving increased ability to attract and retain talent improved perspective in differentiated markets

Saaiy prefers to think of himself and his needs when making decisions. This preference suggests that Saaiy prefers a(n) ______ culture.

individualistic

______ are higher level managers who help ensure that employees are introduced to top management and socialized into the norms and values of the organization.

mentors

A ______ organization is one that has a low degree of structural integration; employs few women, minorities, or other groups; and thus has a highly homogeneous employee population.

monolithic

Common sources of stress experienced by global managers include all of the following except ______.

office politics

To become effective managers of diverse organizations, managers first have to identify and overcome a number of challenges, including ______. (Choose every correct answer.)

stereotyping unexamined assumptions a low level of cohesiveness communication problems

Employees who work in a country other than their native country are called _____

third-country nationals

Identifying and reducing hidden biases and developing skills to manage a diverse workforce are done through diversity ________ programs

training

The purpose of an organization conducting a cultural competency assessment includes all of the following except ______.

using the data to identify prejudiced employees