Managing Conflict and Negotiations

Incivility

Any form of socially harmful behavior, such as aggression, interpersonal deviance, social undermining, interactional injustice, harassment, abusive supervision, and bullying.

Integrative Negotiation

An agreement can be found that is better for both parties than what they would have reached through distributive negotiation.

Added-value Negotiation (AVN)

During AVN, the negotiating parties cooperatively develop multiple deal packages while building a productive long-term relationship.

Dialectic Method

Calls for managers to foster a structured debate of opposing viewpoints prior to making a decision.

Functional Conflict

Commonly referred to in management circles as constructive or cooperative conflict and is characterized by consultative interactions, a focus on the issues, mutual respect, and useful give and take.

Programmed Conflict

Conflict that raises different opinions regardless of the personal feelings of the managers.

Flextime

Flexible scheduling, either when work in expected to be completed or during which particular hours of the day.

Personality Conflict

Interpersonal opposition based on personal dislike or disagreement.

Devil's advocacy

Involves assigning someone the role of critic.

Conflict Processes

Members' interactions aimed at working through task and interpersonal disagreements.

Dysfunctional Conflict

Threatens an organization's interests

Psychological safety climate

Refers to the shared belief held by team members that the team is a safe place for interpersonal risk taking and captures a 'sense of confidence that the team will not embarrass, reject, or punish someone for speaking up'

Climate

Represents employees' shared perceptions of policies, practices, and procedures.

Conflict States

Shared perceptions among members of the team about the intensity of disagreement over either tasks or relationships.

Contact hypothesis

Suggests the the more members of different groups interact, the less intergroup conflict will experience.

Zone of possible agreement (ZOPA)

The rnage of possibilities you are willing to accept

Alternative Dispute Resolution (ADR)

Uses faster, more user-friendly methods of dispute resolution, instead of traditional, adversarial approaches.

Distributive Negotiation

Usually involves a single issue - a "fixed pie" - in which one person gains at the expense of another.

Flexspace

When policies enable employees to do their work from different locations besides the office.