Managing Processes

Supply Chain Management coordinates:

Acquisition, scheduling, and receipt of all components

Production of various colors of polo shirts with the same logo is an example of:

Batch Production

Which method of production describes the process of inputs going through stages of production together in groups?

Batch Production.

A company can utilize ________ to minimize waste and reduce energy consumption of raw materials during the production process.

CAM

________ is widely used to produce computer animation for special effects in movies, advertising and technical manuals.

Computer-aided design (CAD)

The overall role of an operations manager is to:

Convert inputs (raw materials) into outputs (goods or services)

In manufacturing furniture, ________are used to move product inputs through various stages of production.

Conveyor belts

The job of operations management consists of all of the activities involved in:

Coordinating efforts, tasks, and resources

Operations managers are responsible for:

Cutting activities that don't add value to a finished product

You are the operations manager of a "have it your way" hamburger restaurant. Which statement best describes your job?

Deliver a finished product, customized to the specific requests of each customer, efficiently and effectively

A material-requirements planning system is intended to meet one of the following objectives:

Ensure that materials are available for production

An operations manager:

Interacts with every functional area within the company

ISO 9000 is a certification used by many companies for:

International quality management

In project or job-based production how many different goods are produced?

One

Planning, scheduling and supply chain management for a business is considered:

Operations management

PERT is useful when the production process is fairly complex, and it stands for:

Program Evaluation and Review Technique

Crowd control, vehicle dispatch, and purchase of supplies are necessary in:

Services Industry operations management

Mass produced products are:

Standardized

Some of the differences between logistics and supply chains are that:

Supply chains involve both manufacturing and procurement with multiple manufacturers, suppliers, and retail companies. Logistics refers to distribution activities in one company.

You are the operations manager for a custom yacht company. Which is a true statement?

You must stay in close communication with the customer to assure his needs are addressed

________ is an inventory strategy that companies employ to increase efficiency and decrease waste by receiving goods only when they are needed in the production process.

Just-in-time (JIT) inventory control

Assembling parts and producing inventoried finished goods describes:

Mass production

In theory, a JIT system would have parts and materials arriving on the warehouse dock:

at the exact moment they are needed

Most supply chains have elements in common, such as the following:

customers, planning, purchasing, inventory, production & transportation

Using computer-aided design allows:

designers to view the product from all angles

An airplane manufacturer assembles a plane in one location and the workers and equipment go to the airplane when they need to work on it. This is an example of a:

fixed-position layout

A ________ offers flexibility in the way the production system reacts to changes, whether planned or unplanned.

flexible manufacturing system

Supply chain decisions are made ________, affecting how products are developed, manufactured, moved and sold.

hundreds of times each day

When companies link CAD to CAM systems, companies are able to design and manufacture goods faster and more efficiently. The integration of CAD/CAM also provides companies with an opportunity to:

monitor and improve quality

Materials-requirements planning (MRP) is a production planning, scheduling and inventory control system used to manage manufacturing processes. ________ MRP systems are software-based.

most

Some of the issues addressed by supply chain management (SCM) include:

number, location, and networks of suppliers

Even with the implementation of highly integrated planning software, ________ still need to plan for and control inventory.

operations managers

One of the key factors that influence facility location are:

proximity to customers, suppliers and skilled labor

Supply-chain activities must be well coordinated in order to achieve the lowest total logistics cost. If only one of the activities is optimized, ________ may increase the total cost.

trade-offs

Supply chain management involves:

work-in-process inventory

Yankee Candles uses ________ to mass customize their candles.

3D printing

________ is a form of computer-aided production that builds a three-dimensional object by adding layers of material, one upon the other until an object is created.

3D printing

Swisher cigar factory makes little cigars and big cigars on the same machine. This is an example of using:

FMS

A ________ chart is useful when the production process is fairly simple and the activities aren't interrelated.

Gantt

Mass-produced products generally are:

Held in inventory until sold

The operations manager at a printing company has grouped together a work crew to assemble an order of 500 copies of an annual report for a toy manufacturing company. This is an example of:

cellular layout

The software used to design models of potential products is called:

computer-aided design (CAD)

The software system that determines the steps needed to produce a component and instructs the machines that do the work is called:

computer-aided manufacturing (CAM)

The cost of prevention in the Sigma Six cost-of-quality (COQ) equation includes:

cost to verify quality practices

A PERT chart identifies the ________, which is the sequence of activities that will entail the greatest amount of time.

critical path

A manager in charge of inbound logistics manages ________ related to the incoming flow of resources that a company needs to produce its goods or services.

everything

The outcome of a service industry operation is generally a customer:

experience

Of all the pieces of the planning puzzle, the ________ is the most strategic and critical.

facility location

Walmart is looking to build a new store in the area. The most strategic and critical step of this planning process is the:

facility location

A flexible manufacturing system is typically built into one of the following:

machine and routing

Logistics may have either an internal focus (inbound logistics) or a(n):

outbound focus

A manager working in outbound logistics is focused on two issues:

storage and transportation